Victoria House

Gordon Road, Blackwood NP12 1DS
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9.1 2 Reviews
  • Victoria House, Blackwood
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Care Provided by Victoria House

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • For a maximum of 3 Service Users

Other Care Provided

  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Victoria House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Victoria House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kelly Jones (Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 64

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (3)
  • Couples/Companion Rooms (0)

Visiting

  • Security check on arrival and sign visitors book.

Parking

  • Small car park but limited spaces.

Victoria House Reviews (2)

9.1

Victoria House has a Review Score of 9.1 (9.083) out of 10, based on 2 reviews in the last 2 years.
Over all time Victoria House has 2 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Victoria House
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Total of 2, showing 1-2
Review from Vanessa L (Mother of Resident) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Victoria House is an excellent run care home, my daughter is happy and settled in her home, the care she gets is respectful, she is always well presented, and treated according to her wishes and needs. The staff always keep me informed and up to date, on her health and well being, they provide appropriate
activities, holidays, social events etc.
Reply from Bethan Evans, CEO at Victoria HouseThank you so much for your kind review. It is our absolute pleasure to be able to provide care and support for your daughter. This kind feedback will be shared with our team and I know that they will be grateful for you having taken the time to provide us with this. Many thanks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan P (Mother of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Victoria House has an amazing Manager and support team who are very caring, and thoughtful and are always looking for ways to improve the quality of the service user's lives. As a parent, I have every confidence in the staff who support my son to be the best he can be. Well done to all at Victoria House,
your hard work is very much noticed and appreciated. So thank you for doing an amazing job.
Reply from Bethan Evans, Managing Director at Victoria HouseThank you for your lovely review; which is very much appreciated. It is a pleasure for us to be able to support your son; who never fails to provide me with the loveliest smile whenever I visit. We will share this review with the team and they will be both delighted and appreciative for you taking the time to leave this review. Many thanks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Victoria House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Victoria House is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.125 Points relating to the number of positive Reviews for Victoria House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 3 registered maximum number of service users is 0.6, which has been reached with 2 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Kelly

Kelly Jones

Job Title: Home Manager

Kelly is the Home Manager of Victoria House, bringing over 15 years of experience in the care sector.


She is deeply passionate about ensuring every service user lives a happy and fulfilled life, with a strong commitment to delivering truly person-centred care. For Kelly, wellbeing is always at the heart of everything she does.

Kevin

Kevin Smith

Job Title: Senior Support Worker

Kevin worked at My Choice Healthcare (Luk Ros Bungalow) for eight years as a Support Worker. In March 2024, he was promoted to Senior Support Worker and moved to Victoria House, where he now supports residents within the home.


Kevin enjoys his role and is passionate about supporting residents with their individual needs.

Frequently Asked Questions about Victoria House

What types of Care is Victoria House registered for?

Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Victoria House have?

There are 3 Single Rooms.

What are the Facilities & Services at Victoria House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria House to the centre of Blackwood?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria House to verify any information. View our terms and conditions. Victoria House has an Enhanced Service - more info.