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Towy Castle Care Home

Uplands Arms, Uplands, Carmarthen, Carmarthenshire SA32 8DY
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Towy Castle Care Home, Carmarthen
Towy Castle Care Home, Carmarthen
Towy Castle Care Home, Carmarthen

A beautifully converted 18th Century mansion, Towy Castle Care Home is situated in 3 acres of private grounds surrounded by amazing views of the Towy estuary.

The family run home provides a range of flexible and tailored care packages for both long-term residential care and day care. In addition, a purpose built specialist dementia care unit was also added to the home in 2012. Staff at the home are well...  

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Care Provided by Towy Castle Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,088From £1,088
Residential Dementia CareFrom £1,088From £1,088

Contact Towy Castle Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sandra Malpeli (Executive Director of Operations - Wales)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (4)

Visiting

  • The home is open to visitors all day for those who want to spend time with residents. Please try to avoid meal times where possible for the comfort of the residents. Security check on arrival, sign visitors book, visiting hours from 10.30am-7.30pm. Pre-booking required for log cabin and cafe.

Parking

  • Parking available on site

Towy Castle Care Home Reviews (103)

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9.6

Towy Castle Care Home has a Review Score of 9.6 (9.597) out of 10, based on 15 reviews in the last 2 years. Over all time Towy Castle Care Home has 103 reviews.

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Showing 103 reviews matching selected criteria
Review from Eifion W (Son of Resident) published on 30 July 2019 Submitted via Website
Overall Experience
Selecting a care home for our 90 year old mother was a very harrowing and stressful experience. Being a very close, caring family, selection of the right home was paramount to ensure it met family expectations.
Towy Castle was our first choice following extensive research. Mum settled in well and was contended having staff that were very friendly, thoughtful and caring. Standards at the home were high and during every visit, the impression was that there was a cooperate ethos of a professional caring service. We knew we made the correct choice as Towy Castle exceeded all our expectations.
During our darkest moment the compassion and support provided to us as a family, by both management and staff, supported Mum to pass away peacefully and with dignity.

Thanks to everyone involved at Towy Castle.

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Review from Hilary F (Daughter of Resident) published on 29 July 2019 Submitted via Postal Card
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A very caring and professional environment. Staff do care and standards are maintained at a high level.

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Review from Jeanette D (Daughter of Resident) published on 15 July 2019 Submitted via Postal Card
Overall Experience
Towy Castle Care Home has a lovely vista over the Towy River and farmlands.

The home itself is modern, clean and spacious. Staff are very caring, helpful and keep residents clean and tidy. There is an in-house hairdresser, varied activities and outings. I am so grateful that my mother is happy and I can visit every week.

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Review from Huw (Son of Resident) published on 9 July 2019 Submitted via Website
Overall Experience
My mother has been a dementia resident at Towy Castle for about nine months and whilst she has unfortunately deteriorated, the care from the staff has been excellent and a great source of comfort to me as I live some 140 miles away. Whilst she didn't settle in particularly well, being very strong minded and having lived in her own home prior to this, the staff have supported her and reassured me during this time.
Mum's first language is Welsh and the Welsh speaking staff have undoubtedly helped her settle. Her illness is a first for our family (and hopefully the last) but Towy Castle has lived up to its reputation for quality and care.

Thank you.

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Review from Henry R E (Brother of Resident) published on 5 July 2019 Submitted via Postal Card
Overall Experience
Every visit is refreshing. Staff without exception are first class. Always helpful and encouraging, treating residents with love and care.

Very helpful to visitors.

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Review from Cecil R (Son of Resident) published on 3 July 2019 Submitted via Postal Card
Overall Experience

Towy Castle Care Home is extremely good for my mother, she is very comfortable and happy. I know that my mum can be very stubborn at times but the carers in the home know exactly how to please her. She is well cared for and has frequent visits from the doctor to make sure everything is well.

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Review from F L (Niece of Resident) published on 18 June 2019 Submitted via Postal Card
Overall Experience

Towy Castle Care Home is set in beautiful surroundings, overlooking the estuary and has beautiful grounds. The interior has character and is tastefully decorated with vases of flowers and pictures. The staff are always friendly, caring and polite. There are daily activities that are imaginative and creative. My aunt has improved in appearance and cognitive ability since she has been there.

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Review from E E (Daughter of Resident) published on 17 June 2019 Submitted via Postal Card
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As a family, we are very happy with the care and assistance given to my father. Well run and is a warm and welcoming place. The compassion and concern shown to my father and to us as a family is genuine.

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Review from T N (Brother of Resident) published on 27 May 2019 Submitted via Postal Card
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The care provided went far beyond what one would expect of a care home. The staff were not just friendly, they showed a genuine concern for the welfare of my terminally ill sister. Though not a hospice, the care provided was excellent.

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Review from Philip R (Son of Resident) published on 23 April 2019 Submitted via Website
Overall Experience
Having made the difficult decision to move my mother from her family home of 50 years into residential care, the choice of a new home was of paramount importance. We were looking for an environment focussed on providing compassion and care in an attractive semi-rural setting, with an opportunity for mum to be able to converse in Welsh.

We also wanted a care home that provided simulative daily activities, thereby enhancing residents' quality of life. Decent food, good quality accommodation was expected as was an accommodating attitude towards family requests and wishes.

We viewed half a dozen or so potentially suitable homes but none struck the balance we were seeking until we visited Towy Castle. Ultimately, I would never consider putting my mother into a care facility that didn't meet our family's demanding standards. Thus far, Towy Castle has met and in some instances, exceeded our expectations.

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Review from Aled W (Son of Resident) published on 18 April 2019 Submitted via Website
Overall Experience

My mother was a resident at Towy Castle Care Home for two years. Words cannot express our gratitude for their care. They ensured that my mother kept her dignity even though she was highly dependent on the staff for her daily well-being. The staff care about individuals. They care about families. There is a wonderful welcome anytime you visit.

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Review from Colin B (Son of Resident) published on 16 April 2019 Submitted via Review Postal Card
Overall Experience

I would like to express my sincere appreciation for the staff at Towy Castle Care Home. My mother has been a resident there for the past two and a half years, and she could not have been better looked after. Her bedroom is kept very clean and tidy; nothing is too much trouble for the very professional and caring staff, she only has to ask and it is done; and my mother is entirely satisfied with the meals provided. The home also went to a lot of trouble recently to provide a 103rd birthday tea for my mother and some friends. I would thoroughly recommend Towy Castle to anyone.

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Review from Ian L (Son of Resident) published on 12 April 2019 Submitted via Postal Card
Overall Experience
Residential care home set in beautiful surroundings some rooms with great views.

Very caring, kind and attentive staff. Enthusiastic and thoughtful activities for residents. Different lounges to relax and socialise. Management is reactive and willing to help or advise.

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Review from Stephen S (Husband of Resident) published on 8 March 2019 Submitted via Postal Card
Overall Experience

Excellent very clean and always fresh. The staff are very helpful and friendly. Feels like a second home. Beautiful setting.

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Review from Thomas D (Relative of Resident) published on 6 March 2019 Submitted via Website
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We visited a number of care homes as we were looking for a suitable place for my mother. Towy Castle was by far our choice as everything from the management, staff and general well being of the residents was apparent from the first visit. My mother has now been there for about two years and is extremely happy in her new home.

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Review from Philip D (Son of Resident) published on 4 January 2019 Submitted via Postal Card
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Very pleased with the care at Towy Castle. Staff are extremely good. They are always pleasant and helpful. Can't fault the level of care, myself and my sister are very satisfied with the home and the whole family will recommend the home to everyone.

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Review from Delyth B (Daughter of Resident) published on 20 December 2018 Submitted via Postal Card
Overall Experience
Very satisfied with everything, but, doing away with a room for visitors, outside community support, family to talk privately with a resident was not a good idea in my opinion.
Not enough chairs for visitors beside relative therefore if more than 2 visitors - no room.

Visitors room had catered for this!

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Review from C N (Daughter of Resident) published on 15 October 2018 Submitted via Postal Card
Overall Experience

Friendly, caring team who are thoughtful and interact well with the residents. It is personalised care enabled by the smaller sized dementia unit. The environment looks welcoming, both inside and out and the decor is of a good standard. Improvements would include more proactivity in relation to access to mainstream healthcare outside the home (although this has improved hugely recently which we appreciate) and more evidence of activities for those in the dementia unit. We appreciate this is challenging. Food seems good.

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Review from Chris H (Son of Resident) published on 10 October 2018 Submitted via Postal Card
Overall Experience

Towy Castle is an excellent establishment. We researched about 100 care homes and visited about 30. Towy Castle was clearly the best and we have not been disappointed. The staff really do care; from owner, managers, nurses, cook, care assistants to cleaners. Their concerns are genuine and they always have time for both residents and visitors. You are always made to feel welcome at whatever time of day you visit and everything is always clean, efficient and friendly, with happy contented residents. The resident/staff ratio is amazing and we would have no hesitation in recommending Towy Castle Care Home to anybody.

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Review from P D (Son of Resident) published on 1 October 2018 Submitted via Website
Overall Experience
We have been extremely fortunate in obtaining a place for my Mother, who has frontal temporal dementia, in Towy Castle Care Home.
The location in the Towy Valley is peaceful. The quality of rooms, facilities, meals are all good. The nursing staff are respectful and build personal relationships with the residents.
The weekly external trips and internal events organised are all stimulating and important given my mother’s condition. The range and variety of events are beyond our expectations and really differentiate Towy Castle from other Care Homes. The administration staff were very efficient and supportive during admission and have been subsequently. I would specifically mention the quality of support our family were given by the administration team during a very stressful and drawn out Social Services engagement to decide on entry to full-time care.

I would commend Towy Castle to families looking for a quality Care Home for their loved ones.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 18 May 2026
  • Well-being
    Good
  • Care and Support
    Good
  • Environment
    Excellent
  • Leadership and Management
    Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 21 Aug 2025

    We make regular visits to the Community and will report on upcoming visits as and when they are arranged - especially on our dedicated Facebook page. An example of our...

  • 21 Aug 2025

    What a great afternoon with Carl Bryant's Music for Health! The residents enjoyed a sing-song and loved playing with all the instruments. A great time was had by all -...

Upcoming Events

There are no upcoming events for Towy Castle Care Home.

Awards / Recognitions (4)

Accreditations

There are no accreditations posted yet for Towy Castle Care Home.

Meet the Team (1)

Kelly-Ann Homes
Kelly-Ann HomesJob Title ServiceJoined 2026

Kelly qualified as a Registered Nurse in 2012 after completing her nursing degree in Bristol. She began her career in the private nursing home sector, gaining valuable experience with providers including Bupa Healthcare, Methodist Housing Association and Brighterkind.

In 2017, Kelly moved to Wales and joined Leonard Cheshire Disability as a nurse within a 20-bedded service supporting younger adults with learning disabilities and acquired brain injuries. During her seven years with the organisation, she progressed to Deputy Manager and became Lead Nurse for tracheostomy care and 24-hour ventilation. She also developed extensive skills and knowledge in the management of artificial feeding and epilepsy.

More recently, Kelly held a Deputy Manager position with Barchester Healthcare, supporting the Home Manager with the day-to-day running of the service while continuing to undertake clinical nursing responsibilities.

With a broad range of experience in general nursing, dementia care, learning disabilities and leadership, Kelly is passionate about supporting teams to deliver high-quality, person-centred care. She believes in creating an environment where staff feel valued, confident and well equipped to provide the best possible care, enabling residents to live fulfilling lives and maintain strong connections with their families.

Kelly has recently joined My Choice Healthcare as Service Improvement Manager for the South West Wales region, where she is using her extensive clinical, leadership and management experience to drive quality, consistency and continuous service improvement across the organisation.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Towy Castle Care Home to verify any information. View our terms and conditions. Towy Castle Care Home has an Enhanced Service -more info.