Towy Castle Care Home

Uplands Arms, Uplands, Carmarthen SA32 8DY
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Top 20 carehome certificate
9.9 94 Reviews
  • Towy Castle Care Home, Carmarthen
A beautifully converted 18th Century mansion, Towy Castle Care Home is situated in 3 acres of private grounds surrounded by amazing views of the Towy estuary.

The family run home provides a range of flexible and tailored care packages for both long-term residential care and day care. In addition, a purpose built specialist dementia care unit was also added to the home in 2012. Staff at the home are well trained and qualified and aim to provide the highest quality of individual based care treating each resident with dignity and respect.

The residential unit comprises of high quality accommodation that has been modernised and designed to provide a homely, secure and happy environment with beautiful rooms and stunning communal spaces. All rooms have an ensuite toilet with a nurse-call system in place, alongside television points. Residents can benefit from a range of facilities and services such as a hair salon and laundry service, and they have the option to participate in regular activities and concerts within the home. Delicious home cooked meals are prepared daily using fresh local produce.

The dementia units provide specialist care in a carefully designed friendly and homely environment for up to twenty residents. Each unit hosts a range of dementia-friendly facilities and also includes an outside sensory garden. All rooms are spacious and tastefully furnished and include a wet-room, nurse-call system, wall mounted television and fitted wardrobes.

For people who would like to try out the services and facilities at Towy Castle or would just like a bit of company and social interaction, the home offers a friendly setting where individuals can enjoy a two-course meal and a dinner.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £940 – £1050
  • Self-Funded Residential Dementia Care: £1100 – £1100
  • RESPITE Self-Funded Residential Care: £940 – £1050
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1100

These prices are only a guideline, please contact Towy Castle Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sue Lanceley (Manager)

Local Authority / Social Services

Admission Criteria

  • Non-smoking
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (4)

Visiting

  • The home is open to visitors all day for those who want to spend time with residents.


    Please try to avoid meal times where possible for the comfort of the residents.


    Security check on arrival, sign visitors book, visiting hours from 10.30am-7.30pm.
    Pre-booking required for log cabin and cafe.

Parking

  • Parking available on site

Towy Castle Care Home Reviews (94)

9.9

Towy Castle Care Home has a Review Score of 9.9 (9.937) out of 10, based on 20 reviews in the last 2 years.
Over all time Towy Castle Care Home has 94 reviews.

Overall Experience
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Date Published
  • 94
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Reviewer Connection to Towy Castle Care Home
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Total of 94, showing 81-94
Review from K E (Daughter of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Towy Castle Care Home for four years. During this time, he has excellent care from every member of staff.
They are all polite, friendly and happy staff and treat my father with dignity.
Towy Castle is a beautiful place.
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Review from J M K (Husband of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was in a bad way when she moved in. At times she could not recognise me. Two years later her only problem is mobility. I can visit anytime I like. I take her out sometimes to the theatre getting back late. I take her away at Christmas for about 5 days to visit our family. She has no worries,
is taken care of and has a better life than I could give her at home.
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Review from A R (Niece of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Towy Castle are extremely supportive and caring.
They always deal with my aunt with kindness, dignity and respect.
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Review from W M (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Upon entry in January 2016, mother was included in most activities. Unfortunately, her health deteriorated in April 2017, resulting in nil mobility and exclusion in outings and no exercise.
She has no motivation now to take part in much although the coordinator has tried to encourage and persuade.
I
would suggest more support staff needed.
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Review from Heather D (Daughter of Resident) published on 4 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late father was a resident from 2014 to 2016, my mother a resident from 2012 to date and is in the dementia unit. The home accommodated my father's and the needs of my mother impeccably, during an extremely upsetting and emotional transition of my mother going into the care home and the needs of
my father, who was registered blind and in 2014 had both his legs amputated from his knee down. The management and staff at the home made the whole move as smooth as possible and accommodated their individual needs. My mother and father were made to feel like part of the big family ethos of the home. I am also made to feel part of Towy Castle Family, which is a great comfort and I know that the exceptional care is there for my mother, the carers dress my mother with the same dignity they would dress their own mother. The whole management and staff run a very professional home from home care home and are always looking for ways to engage the residents. The whole ambience of the home is exceptional.
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Review from Michael R (Son of Resident) published on 23 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Towy Castle since October 2009. Throughout this period she has received excellent care from the committed and compassionate staff of the home. I cannot recommend Towy Castle strongly enough, particularly for residents suffering from dementia, who are supported daily
to enjoy life to the fullest extent they can.
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Review from N E (Relative of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the years that I visited my relative at Towy Castle, I was welcomed by the staff and always had a little chat. My relative was always presented very smartly and clean. She was always 'pressing' the staff and was happy.


The one thing that I was more than impressed with was if my relative was

not well, the doctor was always called, and I was informed of the visit. A wonderful care home.
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Review from Trish W (Daughter of Resident) published on 18 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased with Towy Castle. My mother has been resident for 3 years and everything has been 1st class. The staff, managers and owners are all lovely - kind and empathetic, never dismissive or uncaring. Communication is excellent. The service is invested in continuously by the owners, smart, appropriate
and comfortable furniture, refurbishing rooms to ensure the highest standards. It feels like a hotel. Communal facilities are beautiful with large lounges, comfortable seating set out sociably, not like waiting rooms, quiet conservatories. The panoramic views from the patios are breath-taking. Modern patio furniture, large parasols beautiful grounds for walking in, native, woodland flowers. There is a hairdressing salon and a visiting chiropodist and manicurist. Regular entertainment and trips out, for those that want them but it is perfectly fine if people do not want any of that. It is all about choice. I give the whole service my admiration and my grateful thanks.
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Review from S P (Relative of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, focused, caring staff.
Attentive to client's needs.
Great environment, rooms - wet rooms.
Very high standard.
Extremely good value for money.
Cannot fault them.
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Review from Richard H (Son of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Towy Castle Care Home looked after my mother for 8 years.
They provided exceptional care throughout that time.
As someone who used to frequently provide dental care to care home residents, I can certainly say that Towy Castle is very well run and a caring business.
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Review from Edward T (Son of Resident) published on 24 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the greater part of her stay in Towy Castle, my mother was in the Dementia Unit. She received personal, friendly care. The staff in the unit continually provided one to one care when required, their patience was to be admired. Towards the end, they insisted on giving her 'bed care' which was to
a standard higher than the hospital could provide.
Recommend them? I'd be happy to reside there myself, but maybe not yet.
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Review from Cathy T (Daughter of Resident) published on 1 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend Towy Castle highly enough. It is in a beautiful location. It was always spotlessly clean when I visited. My father entered the home in January 2017 and was very happy there. He told me on more than one occasion that he felt lucky to be in such a beautiful place. The staff were always
very kind to him and he used to enjoy having a little joke with them. I was very grateful that it was such a positive experience for him.
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Review from Christina T (Daughter of Resident) published on 23 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful that my mother spent the last six years of her life in such a caring environment. I have only praise for the quality of care, the professional understanding and the atmosphere of tranquillity at all times.
The staff are so committed to their roles and so involved with the welfare of
each resident in such a way that everyone feels valued. As a visitor you feel welcomed and a part of the caring home environment. The staff are well trained and experienced to communicate with residents and visitors in a professional but caring manner.
Always positive and complimentary about the ones they care for and always willing to go that one step further by making visiting an enjoyable experience.
I travelled 2 hours to visit my Mum and was always made welcomed and always felt at home and amongst friends.
A caring management team led by sensitive and passionate owners for the welfare of their residents, giving the home an ethos of warmth and security to our loved ones when most needed.
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Review from Dee T (Daughter of Resident) published on 2 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had been a resident of Towy Castle Dementia Unit for over four years. I cannot praise the staff enough, for the exceptionally high standard of care that was shown towards my mother, myself, our family and friends who have visited over the years. My sister and I recently stayed with our mother
during the last few days of her life. We were totally overwhelmed by the genuine love, compassion and support received during this time by everyone on the team, from management to housekeeping.


My father-in-law, at 91, also came to live in Towy Castle at the beginning of the year. After an initial settling in period, he absolutely loved this new chapter in his life. He was so happy and would adore teasing staff with his quick wit and twinkle in his eye. Recently he too died, following a short illness. Staff were genuinely affected by his death. What more could anyone want, than to know that their loved one is having the very best in care? Towy Castle provides just such a service.

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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Towy Castle Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.937 for Towy Castle Care Home is calculated as follows: ( (224 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 237 Ratings = 4.937
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Towy Castle Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 12 Aug 2025

We currently have a bed vacancy at Towy Castle.

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Awards / Recognitions (4)

Meet the Team (2)

Sue

Sue Lanceley

Job Title: Home Manager

Originally from Cheshire, Sue moved to Wales in 1982 with her children. Sue is a Registered Nurse and started her career working within hospitals and as a District Nurse. Once her children were older, she returned to working as a Nurse within the private sector, where she worked her way up to a Registered Manager at a Nursing Home. She has remained within this sector as it is a role where she feels she can make a difference.


She has worked as a Registered Manager in England and Wales for the last 12 years in homes ranging from 24 to 80 beds. Sue is a Dementia Specialist Nurse, and has a level 5 in Leadership and Management, Level 4 in Advice and Guidance and Level 3 Diploma in Dementia. Sue also gained a gold award in Leadership and Management in the Care Forum Wales Awards.


She is committed and passionate about caring for and supporting everyone in her homes and providing an environment where staff can learn and flourish to be empathetic carers who put their residents' needs and wishes first. Sue's priority is ensuring that her residents are happy, well cared for and valued.

Hannah

Hannah Price

Job Title: Care Coordinator

I grew up in Ferryside, just 10 minutes down the road, and have always had a passion for caring for others. I originally wanted to train as a nurse, but found my calling working with the elderly, where I can make a real difference every day.


As Care Coordinator, my role is to oversee the health and well-being of our residents. I check on each resident daily, liaise with district nurses, arrange and accompany residents to appointments, and provide one-to-one support when needed. I also help with the organisation of home care, making sure everything runs smoothly.


What I enjoy most about my job is getting to know each resident personally – spending time with them, building relationships, and helping them feel truly at home. Working with the staff team feels like being part of a family, and together we create a warm, homely environment with beautiful views that everyone can enjoy.


I am currently completing my Level in Leadership and Management in Social Care, which is helping me to grow and develop in my role.


My goal is to ensure all our residents receive the very best support, feel happy, and know they are always well looked after.

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