Towy Castle Care Home

Uplands Arms, Uplands, Carmarthen SA32 8DY
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Top 20 carehome certificate
9.8 98 Reviews
  • Towy Castle Care Home, Carmarthen
A beautifully converted 18th Century mansion, Towy Castle Care Home is situated in 3 acres of private grounds surrounded by amazing views of the Towy estuary.

The family run home provides a range of flexible and tailored care packages for both long-term residential care and day care. In addition, a purpose built specialist dementia care unit was also added to the home in 2012. Staff at the home are well trained and qualified and aim to provide the highest quality of individual based care treating each resident with dignity and respect.

The residential unit comprises of high quality accommodation that has been modernised and designed to provide a homely, secure and happy environment with beautiful rooms and stunning communal spaces. All rooms have an ensuite toilet with a nurse-call system in place, alongside television points. Residents can benefit from a range of facilities and services such as a hair salon and laundry service, and they have the option to participate in regular activities and concerts within the home. Delicious home cooked meals are prepared daily using fresh local produce.

The dementia units provide specialist care in a carefully designed friendly and homely environment for up to twenty residents. Each unit hosts a range of dementia-friendly facilities and also includes an outside sensory garden. All rooms are spacious and tastefully furnished and include a wet-room, nurse-call system, wall mounted television and fitted wardrobes.

For people who would like to try out the services and facilities at Towy Castle or would just like a bit of company and social interaction, the home offers a friendly setting where individuals can enjoy a two-course meal and a dinner.
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Care Provided by Towy Castle Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £940 – £1050
  • Self-Funded Residential Dementia Care: £1100 – £1100
  • RESPITE Self-Funded Residential Care: £940 – £1050
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1100

These prices are only a guideline, please contact Towy Castle Care Home to find out the exact price for your requirements.

Contact Towy Castle Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Towy Castle Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sue Lanceley (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (4)

Visiting

  • The home is open to visitors all day for those who want to spend time with residents.


    Please try to avoid meal times where possible for the comfort of the residents.


    Security check on arrival, sign visitors book, visiting hours from 10.30am-7.30pm.
    Pre-booking required for log cabin and cafe.

Parking

  • Parking available on site

Towy Castle Care Home Reviews (98)

9.8

Towy Castle Care Home has a Review Score of 9.8 (9.827) out of 10, based on 21 reviews in the last 2 years.
Over all time Towy Castle Care Home has 98 reviews.

Overall Experience
  • 87
  • 10
  • 1
  • 0
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Date Published
  • 98
  • 6
  • 8
  • 21
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Reviewer Connection to Towy Castle Care Home
  • 44
  • 27
  • 5
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 98, showing 41-60
Review from Jane B (Daughter of Resident) published on 4 August 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum was in this care home for two years. The first year she was looked after well. However, once the Covid restrictions made visiting impossible, she deteriorated very quickly. We were not aware of this until we moved her to Kent a few months ago when it became obvious that she was very poorly. The
new care home she moved to was very concerned about her health and after investigations found that she was suffering from heart failure, fluid on her lungs, enlarged heart and kidney failure, all of which were advanced.
Unfortunately she passed away after only being in the new home for 10 weeks.
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Review from Carol W (Niece of Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely uncle was a resident at Towy Castle for nearly two years. He settled well and took part in lots of activities that were well adapted for the residents. The best part for me was they sent lots of photos that I could see how happy he was.
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Review from Philip J (Son of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at this home for seven years and the previous two years for the day. I could not have asked for better. She was very happy, well fed and always clean and tidy. The staff are out of this world, they are so kind to my mother and also to me and other members of my family. My mother died there
a few days ago. I can only thank them for all they did for her.
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Review from W M (Daughter-in-law of Resident) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was at Towy Castle for almost a year until she passed away. She has nothing but praise for the care and attention she received and settled well in the care home. As a family, we were always treated with kindness and consideration. She could not have been in a better place for the last
years of her life.
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Review from J S (Daughter of Resident) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the five years, my father was at Towy Castle, he was treated with the utmost respect by staff and management. As a family, we were glad that he was safe, well looked after in comfortable surroundings. We are very grateful for the care he received.
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Review from Helen K (Daughter of Resident) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like everyone, the thought of Mum going into a care home filled me with fear. But after visiting Towy Castle, our worries all disappeared. We, as visitors, were made extremely welcome whenever we called. Mum was so happy whenever we saw her, whether that was in person or the photos and videos we received
on social media. The care staff were, without exception, extremely helpful with caring for Mum, and nothing was ever too much trouble.
The setting is outstanding, and the cleanliness of the care home is incredible; all bedrooms, shower rooms and toilets are spotlessly clean. Meals are superb, and a menu placed on a board daily. I would recommend Towy Castle Care Home to anyone. They made my mums final years so happy. Thank you, Towy Castle.
Reply from Mark Davis, Owner at Towy Castle Care HomeThank you for your very kind review; I will pass this on to the staff.
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Review from Ainsley G (Son of Resident) published on 2 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received excellent care at Towy Castle from the day she arrived. The staff have offered expert, compassionate and appropriate service at all times, providing residents with a very high quality of life, even during the difficult and uncertain days of the coronavirus pandemic. Few homes can
boast the breathtaking views that Towy Castle has. I have been very impressed with the way in which the home has kept residents safe and well, whilst allowing family and friends to stay in touch and visit in a Covid-secure way, as allowed by government regulations. I am sure that if circumstances had allowed, the range of activities offered would have been greater - and so my 'good' rating (rather than 'excellent') reflects restrictions beyond the home's control rather than any failings from the staff. Having Welsh-speaking staff has been an added bonus so that residents can communicate in the language of their choice. Sincere thanks for all that they have done and continue to do. Diolch yn fawr. (Thank you very much)
Reply from Mark Davis, Owner at Towy Castle Care HomeThank you very much for the very kind review, we will share this with all the staff.
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Review from Melanie R (Daughter of Resident) published on 17 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
A pleasant home, where staff make you welcome.
Food we think is a little too modern for elderly people.
Have dealt with the COVID19 very well so far and have tried to comfort the residents in such difficult times.
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Review from C R (Daughter of Resident) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Towy Castle due to her inability to cope at home. She had stopped going out and was losing her way/independence. Due to the home's positive atmosphere and friendly and helpful staff, Mum has come out of her shell. She seems to enjoy all the various activities and loves exploring the local
amenities. This has helped reverse her decline and gave my mum a new lease of life. She is happier, positive and often laughing. I would definitely recommend this home as the care is excellent and staff are always helpful and supportive.
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Review from Jonathan G (Son of Resident) published on 4 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad suffers from Alzheimer's and moved into Towy Castle in February 2019 after having home live-in care. The care and service performed here has reduced his anxiety significantly, he's happier with the support of all the staff than at home and his Alzheimers' has stabilised. He regularly says that
he's happy here and all the staff at Towy Castle take a genuine interest in his well-being. He's busy with activities in the home as well as regular visits outside as well. He participates in most of the activities and feels well cared for by the team. We are therefore very happy with the caring approach taken by the team here. We are so pleased with the care taken by the home.
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Review from Caryl (Niece of Resident) published on 23 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt's room is large, light and airy and has a sizeable ensuite shower. Her room is on the dementia unit which has a smaller dining /sitting room area suitable for residents with memory loss. There are a cinema room and hairdressing room on the same floor. My aunt tells me the food is excellent and
enough of it.
The reason I'm most impressed with is the activities. Every week there is a packed diary of events to suit everyone. There are varied in house activities such as chair yoga, singing, crafting, visiting entertainment. Also, therapy pets visit. A range of trips to local concerts, cafes and Ty-Golau are among some of the jaunts arranged.
Towy Castle has a social media page showing all the activities that happen so that relatives can see their loved ones enjoying life at Towy Castle.
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Review from D T (Daughter of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very satisfied with Mum's care.
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Review from Angi H (Daughter of Resident) published on 4 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent the last four years of her life at Towy Castle. She struggled to settle in initially but the staff went above and beyond to make her comfortable and settle in. The staff were very caring and got to know Mum's individual needs. This helped to improve her quality of life. The activities improved
and increased from when she first started and Mum loved her trips out to lunch and shopping, etc. The home extended her life with us and I will be forever grateful.
Having visited and viewed many care homes, this was and without doubt is the best. Beautiful building, fantastic outlook, clean and airy, a great bunch of staff and easy access to family and visitors at any time.
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Review from Nigel F (Nephew of Resident) published on 28 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home with all aspects of individual care catered for at all times.
Peace of mind that my aunt is cared for with total dignity and respect.
The care home with its professional management team, dedicated staff and overall facilities available is highly recommended for anyone considering
a care home for their loved ones.
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Review from Chris C (Nephew of Resident) published on 15 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the staff extremely helpful and very considerate. The home is very clean and tidy and the gardens look beautiful.
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Review from Eifion W (Son of Resident) published on 30 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Selecting a care home for our 90 year old mother was a very harrowing and stressful experience. Being a very close, caring family, selection of the right home was paramount to ensure it met family expectations.
Towy Castle was our first choice following extensive research. Mum settled in well and was
contended having staff that were very friendly, thoughtful and caring. Standards at the home were high and during every visit, the impression was that there was a cooperate ethos of a professional caring service. We knew we made the correct choice as Towy Castle exceeded all our expectations.
During our darkest moment the compassion and support provided to us as a family, by both management and staff, supported Mum to pass away peacefully and with dignity.
Thanks to everyone involved at Towy Castle.
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Review from Hilary F (Daughter of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very caring and professional environment. Staff do care and standards are maintained at a high level.
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Review from Jeanette D (Daughter of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Towy Castle Care Home has a lovely vista over the Towy River and farmlands.
The home itself is modern, clean and spacious. Staff are very caring, helpful and keep residents clean and tidy. There is an in-house hairdresser, varied activities and outings. I am so grateful that my mother is happy and
I can visit every week.
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Review from Huw (Son of Resident) published on 9 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a dementia resident at Towy Castle for about nine months and whilst she has unfortunately deteriorated, the care from the staff has been excellent and a great source of comfort to me as I live some 140 miles away. Whilst she didn't settle in particularly well, being very strong minded
and having lived in her own home prior to this, the staff have supported her and reassured me during this time.
Mum's first language is Welsh and the Welsh speaking staff have undoubtedly helped her settle. Her illness is a first for our family (and hopefully the last) but Towy Castle has lived up to its reputation for quality and care.
Thank you.
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Review from Henry R E (Brother of Resident) published on 5 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every visit is refreshing. Staff without exception are first class. Always helpful and encouraging, treating residents with love and care.
Very helpful to visitors.
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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Towy Castle Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.827 for Towy Castle Care Home is calculated as follows: ( (214 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 249 Ratings = 4.827
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Towy Castle Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 29 Oct 2025
Well-being
Good
Care and Support
Good
Environment
Excellent
Leadership and Management
Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Sue

Sue Lanceley

Job Title: Home Manager

Originally from Cheshire, Sue moved to Wales in 1982 with her children. Sue is a Registered Nurse and started her career working within hospitals and as a District Nurse. Once her children were older, she returned to working as a Nurse within the private sector, where she worked her way up to a Registered Manager at a Nursing Home. She has remained within this sector as it is a role where she feels she can make a difference.


She has worked as a Registered Manager in England and Wales for the last 12 years in homes ranging from 24 to 80 beds. Sue is a Dementia Specialist Nurse, and has a level 5 in Leadership and Management, Level 4 in Advice and Guidance and Level 3 Diploma in Dementia. Sue also gained a gold award in Leadership and Management in the Care Forum Wales Awards.


She is committed and passionate about caring for and supporting everyone in her homes and providing an environment where staff can learn and flourish to be empathetic carers who put their residents' needs and wishes first. Sue's priority is ensuring that her residents are happy, well cared for and valued.

Hannah

Hannah Price

Job Title: Care Coordinator

I grew up in Ferryside, just 10 minutes down the road, and have always had a passion for caring for others. I originally wanted to train as a nurse, but found my calling working with the elderly, where I can make a real difference every day.


As Care Coordinator, my role is to oversee the health and well-being of our residents. I check on each resident daily, liaise with district nurses, arrange and accompany residents to appointments, and provide one-to-one support when needed. I also help with the organisation of home care, making sure everything runs smoothly.


What I enjoy most about my job is getting to know each resident personally – spending time with them, building relationships, and helping them feel truly at home. Working with the staff team feels like being part of a family, and together we create a warm, homely environment with beautiful views that everyone can enjoy.


I am currently completing my Level in Leadership and Management in Social Care, which is helping me to grow and develop in my role.


My goal is to ensure all our residents receive the very best support, feel happy, and know they are always well looked after.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Towy Castle Care Home to verify any information. View our terms and conditions. Towy Castle Care Home has an Enhanced Service - more info.