Towy Castle Care Home

My husband and I had to make the difficult decision to move my mother-in-law into a care home from a hospital during Covid times in early 2021. That decision was made a lot easier for us as my mother-in-law had already done her homework and told us she wanted to go to Towy Castle in the event she could no longer look after herself. We fully understand why she chose Towy Castle. The home is in a beautiful location and my mother-in-law had a lovely room overlooking the estuary which she particularly enjoyed. However, like most things in life, it is the people who really make the difference. The help, care and support given to my mother-in-law by all the staff was always first class and nothing was too much trouble. This was a great comfort to us particularly as we live 4 hours away. In addition, we felt we were always kept informed, involved in every decision and also made to feel very welcome. My mother-in-law's words were always "everyone is so lovely here, they are all so kind".

All good. Staff friendly and helpful. Care seems to be good. Not had the experience of other homes, but they are doing their best in the current circumstances. Hope things can improve in the summer, outdoor activities etc

As a family, we reviewed the Care home options in detail, including site visits and scoring each option with assessment criteria. Towy Castle was without any doubt, the Care Home of choice in every respect. Mum moved effortlessly into Towy Castle, during difficult COVID times, and was settled immediately into a beautiful room overlooking the estuary. Later, Mum requested, for convenience, to move to the ground floor which was arranged as soon as a room became available. We visited Mum routinely and the staff ensured that Mum received the best possible visitation facilities, under the ever-changing and restrictive COVID conditions, which were respected continuously. I cannot say in words how reassured we all were to know that Mum was receiving the best possible care. If there is one thing that characterises Towy Castle it is the 'culture' that exists throughout the Team. If I may, I would like to mention the manager and her assistant as outstanding members of the Management Team.

What a lovely homely place Towy Castle is, in a stunning location that enhances the whole experience for my mother, who has been a resident for a couple of months and has settled in wonderfully. The whole team have been supportive and sensitive to her needs, often going above and beyond to ensure that she is happy. All the team respond positively to ensure that she gets the best possible help and that her needs are fully met. We are delighted to have found Towy Castle and to have become part of the Towy Castle extended family and we look forward to a long and happy association.

From the very very first contact by telephone with Towy Castle I was so very, very impressed - the support, kindness, professionalism and above all dignity and understanding of service users needs, and support to family members, well it's second to none. If I had to give them marks out of 10 for best care home ever I would give them 12. This unwavering unconditional support of myself and my mother continues every single day. Nothing is too much trouble. Furthermore, if I ask for something for my mum, it's done immediately - the staff, right from housekeeping to carers and then manager and owners, absolutely bend over backwards. My mum is so well looked after, she is so happy there. The home is in unrivalled countryside with fabulous views - it's like being in a 5 star luxury hotel being at Towy Castle. In addition, it's spotlessly clean and the interior and decor are gorgeous. This care home, staff etc exceeded and continues to exceed all my expectations. So marks out of 10 would be 12.

The period since March 2020 has been very difficult from a visiting point of view but the home has been very successful in keeping all residents free from Covid. They have also provided a comfortable cabin for us to visit our loved ones in a safe environment.

Unfortunately she passed away after only being in the new home for 10 weeks.

My lovely uncle was a resident at Towy Castle for nearly two years. He settled well and took part in lots of activities that were well adapted for the residents. The best part for me was they sent lots of photos that I could see how happy he was.

My mother was at this home for seven years and the previous two years for the day. I could not have asked for better. She was very happy, well fed and always clean and tidy. The staff are out of this world, they are so kind to my mother and also to me and other members of my family. My mother died there a few days ago. I can only thank them for all they did for her.

My mother-in-law was at Towy Castle for almost a year until she passed away. She has nothing but praise for the care and attention she received and settled well in the care home. As a family, we were always treated with kindness and consideration. She could not have been in a better place for the last years of her life.

In the five years, my father was at Towy Castle, he was treated with the utmost respect by staff and management. As a family, we were glad that he was safe, well looked after in comfortable surroundings. We are very grateful for the care he received.

The setting is outstanding, and the cleanliness of the care home is incredible; all bedrooms, shower rooms and toilets are spotlessly clean. Meals are superb, and a menu placed on a board daily. I would recommend Towy Castle Care Home to anyone. They made my mums final years so happy. Thank you, Towy Castle.

My mother received excellent care at Towy Castle from the day she arrived. The staff have offered expert, compassionate and appropriate service at all times, providing residents with a very high quality of life, even during the difficult and uncertain days of the coronavirus pandemic. Few homes can boast the breathtaking views that Towy Castle has. I have been very impressed with the way in which the home has kept residents safe and well, whilst allowing family and friends to stay in touch and visit in a Covid-secure way, as allowed by government regulations. I am sure that if circumstances had allowed, the range of activities offered would have been greater - and so my 'good' rating (rather than 'excellent') reflects restrictions beyond the home's control rather than any failings from the staff. Having Welsh-speaking staff has been an added bonus so that residents can communicate in the language of their choice. Sincere thanks for all that they have done and continue to do. Diolch yn fawr. (Thank you very much)

Have dealt with the COVID19 very well so far and have tried to comfort the residents in such difficult times.

Mum came to Towy Castle due to her inability to cope at home. She had stopped going out and was losing her way/independence. Due to the home's positive atmosphere and friendly and helpful staff, Mum has come out of her shell. She seems to enjoy all the various activities and loves exploring the local amenities. This has helped reverse her decline and gave my mum a new lease of life. She is happier, positive and often laughing. I would definitely recommend this home as the care is excellent and staff are always helpful and supportive.

Dad suffers from Alzheimer's and moved into Towy Castle in February 2019 after having home live-in care. The care and service performed here has reduced his anxiety significantly, he's happier with the support of all the staff than at home and his Alzheimers' has stabilised. He regularly says that he's happy here and all the staff at Towy Castle take a genuine interest in his well-being. He's busy with activities in the home as well as regular visits outside as well. He participates in most of the activities and feels well cared for by the team. We are therefore very happy with the caring approach taken by the team here. We are so pleased with the care taken by the home.

Towy Castle has a social media page showing all the activities that happen so that relatives can see their loved ones enjoying life at Towy Castle.

We are very satisfied with Mum's care.

Having visited and viewed many care homes, this was and without doubt is the best. Beautiful building, fantastic outlook, clean and airy, a great bunch of staff and easy access to family and visitors at any time.

The care home with its professional management team, dedicated staff and overall facilities available is highly recommended for anyone considering a care home for their loved ones.