Towy Castle Care Home

Uplands Arms, Uplands, Carmarthen SA32 8DY
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Top 20 carehome certificate
9.8 101 Reviews
  • Towy Castle Care Home, Carmarthen
A beautifully converted 18th Century mansion, Towy Castle Care Home is situated in 3 acres of private grounds surrounded by amazing views of the Towy estuary.

The family run home provides a range of flexible and tailored care packages for both long-term residential care and day care. In addition, a purpose built specialist dementia care unit was also added to the home in 2012. Staff at the home are well trained and qualified and aim to provide the highest quality of individual based care treating each resident with dignity and respect.

The residential unit comprises of high quality accommodation that has been modernised and designed to provide a homely, secure and happy environment with beautiful rooms and stunning communal spaces. All rooms have an ensuite toilet with a nurse-call system in place, alongside television points. Residents can benefit from a range of facilities and services such as a hair salon and laundry service, and they have the option to participate in regular activities and concerts within the home. Delicious home cooked meals are prepared daily using fresh local produce.

The dementia units provide specialist care in a carefully designed friendly and homely environment for up to twenty residents. Each unit hosts a range of dementia-friendly facilities and also includes an outside sensory garden. All rooms are spacious and tastefully furnished and include a wet-room, nurse-call system, wall mounted television and fitted wardrobes.

For people who would like to try out the services and facilities at Towy Castle or would just like a bit of company and social interaction, the home offers a friendly setting where individuals can enjoy a two-course meal and a dinner.
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Care Provided by Towy Castle Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £940 – £1050
  • Self-Funded Residential Dementia Care: £1100 – £1100
  • RESPITE Self-Funded Residential Care: £940 – £1050
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1100

These prices are only a guideline, please contact Towy Castle Care Home to find out the exact price for your requirements.

Contact Towy Castle Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Towy Castle Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sue Lanceley (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (4)

Visiting

  • The home is open to visitors all day for those who want to spend time with residents.


    Please try to avoid meal times where possible for the comfort of the residents.


    Security check on arrival, sign visitors book, visiting hours from 10.30am-7.30pm.
    Pre-booking required for log cabin and cafe.

Parking

  • Parking available on site

Towy Castle Care Home Reviews (101)

9.8

Towy Castle Care Home has a Review Score of 9.8 (9.817) out of 10, based on 25 reviews in the last 2 years.
Over all time Towy Castle Care Home has 101 reviews.

Overall Experience
  • 90
  • 10
  • 1
  • 0
  • 0
Date Published
  • 101
  • 11
  • 13
  • 25
  • 76
Reviewer Connection to Towy Castle Care Home
  • 45
  • 27
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 101, showing 101-101
Review from Dee T (Daughter of Resident) published on 2 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had been a resident of Towy Castle Dementia Unit for over four years. I cannot praise the staff enough, for the exceptionally high standard of care that was shown towards my mother, myself, our family and friends who have visited over the years. My sister and I recently stayed with our mother
during the last few days of her life. We were totally overwhelmed by the genuine love, compassion and support received during this time by everyone on the team, from management to housekeeping.


My father-in-law, at 91, also came to live in Towy Castle at the beginning of the year. After an initial settling in period, he absolutely loved this new chapter in his life. He was so happy and would adore teasing staff with his quick wit and twinkle in his eye. Recently he too died, following a short illness. Staff were genuinely affected by his death. What more could anyone want, than to know that their loved one is having the very best in care? Towy Castle provides just such a service.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Towy Castle Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Towy Castle Care Home is calculated as follows: ( (250 Excellents x 5) + (36 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 295 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Towy Castle Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 29 Oct 2025
Well-being
Good
Care and Support
Good
Environment
Excellent
Leadership and Management
Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 27 Jan 2026

We currently have a bed vacancy at Towy Castle.

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Awards / Recognitions (4)

Meet the Team (2)

Sue

Sue Lanceley

Job Title: Home Manager

Originally from Cheshire, Sue moved to Wales in 1982 with her children. Sue is a Registered Nurse and started her career working within hospitals and as a District Nurse. Once her children were older, she returned to working as a Nurse within the private sector, where she worked her way up to a Registered Manager at a Nursing Home. She has remained within this sector as it is a role where she feels she can make a difference.


She has worked as a Registered Manager in England and Wales for the last 12 years in homes ranging from 24 to 80 beds. Sue is a Dementia Specialist Nurse, and has a level 5 in Leadership and Management, Level 4 in Advice and Guidance and Level 3 Diploma in Dementia. Sue also gained a gold award in Leadership and Management in the Care Forum Wales Awards.


She is committed and passionate about caring for and supporting everyone in her homes and providing an environment where staff can learn and flourish to be empathetic carers who put their residents' needs and wishes first. Sue's priority is ensuring that her residents are happy, well cared for and valued.

Hannah

Hannah Price

Job Title: Care Coordinator

I grew up in Ferryside, just 10 minutes down the road, and have always had a passion for caring for others. I originally wanted to train as a nurse, but found my calling working with the elderly, where I can make a real difference every day.


As Care Coordinator, my role is to oversee the health and well-being of our residents. I check on each resident daily, liaise with district nurses, arrange and accompany residents to appointments, and provide one-to-one support when needed. I also help with the organisation of home care, making sure everything runs smoothly.


What I enjoy most about my job is getting to know each resident personally – spending time with them, building relationships, and helping them feel truly at home. Working with the staff team feels like being part of a family, and together we create a warm, homely environment with beautiful views that everyone can enjoy.


I am currently completing my Level in Leadership and Management in Social Care, which is helping me to grow and develop in my role.


My goal is to ensure all our residents receive the very best support, feel happy, and know they are always well looked after.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Towy Castle Care Home to verify any information. View our terms and conditions. Towy Castle Care Home has an Enhanced Service - more info.