Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
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Latest Reviews for The Graylyns

stars
stars 06 January 2023
My mum has been here since March. She was getting less able to cope at home and was struggling with day-to-day tasks and self-care. Mum was admitted to the hospital and it was decided she wasn't well enough to go home. I was dreading her going into residential care, I had a long chat with the home
manager and I was invited down for a chat and a cuppa. They could not have been more helpful and kind. Mum was discharged into their care and she hasn't looked back since. Now that Covid rules have lifted, I am able to visit at any time, the staff are wonderful and caring, providing Mum with a secure, loving and clean place she can now safely call "home". On the days that she is well enough, I am able to take her out for a couple of hours and we are encouraged to take Mum's well-behaved small dog in to visit. I really could never have asked for a nicer, kinder place. Thank you.
Review from S W (Daughter of Resident/Service User)