Submit a Review for Castle Court Residential Home
Welsh Street, Chepstow, NP16 5LN
View Full Details of Castle Court Residential HomeLatest Reviews for Castle Court Residential Home
22 September 2025
Our mum was accepted into this care home, and by her own admission, she was nervous and a little worried about the change happening to her living accommodation, and her move from a one to one carer, to a communal home. She first had a room which was ok but Mums needs werethat a room differently laid out would suit her better. So asking the manager, when a different room became available, could she move ?? ABSOLUTELY NO PROBLEM!! mum was moved and she is so happy now, she loves the room !! She loves the food , and the whole staff team couldn't be kinder , we are so happy hat Mum is happy and content in her new home !!! THANK YOU TO ALL STAFF
08 September 2025
My Mother was really neglected here. Please do not send any of your relatives here. My Mum has really deteriorated the last 2 Years I kept telling the Management and nothing was done. In the End I had to make appointments with The Dementia team and GP about My Mother's physical health. Because Castle Court residential home basically didn't care. I made a complaint to the Care Inspectorate for Wales and all of a Sudden my Mother was being evicted. All Because I highlighted their incompetence and negligence. Unbelievable!
27 May 2025
Myself and my wife think, that the care team are extremely kind and very caring to all the residents in the home and from speaking to a few residents they really like it in there. They have told us that the food is very nice and the cooks/chefs are very good to all as well. The care home is very tidy, where ever you look. They have made a good job of the home.
07 June 2024
A nice atmosphere, good food, well attended patient care.
01 December 2023
The staff at Castle Court are so friendly and helpful. It's very homely and my Dad is well cared for.
11 January 2023
The care that my mother-in-law has received since she was admitted to Castle Court has been excellent. She feels loved and supported by all the staff there and it truly is home to her. Nothing is too much trouble and she is always treated with dignity and respect. The staff are warm and welcoming to us as her family, which is important as we don't live nearby. We feel confident that she receives the best possible care from a superb, wonderful and caring staff team.
22 October 2019
Very pleased with all aspects of this care home. Most importantly mother is very content and happy to be living there.
02 October 2019
Really good care given in a very homely way, rather than a clinical environment. Mom's bedroom, in particular, is large, light and airy.
26 July 2019
Whatever time you visit and whoever is there the quality of care and interest in the wellbeing of the residents is all of the highest order. I also appreciate the effort to introduce variety into the lives of residents with activities and outside visits. There are often reports of mistreatment in residential homes - I have no doubts whatsoever that this is not applicable at Castle Court and I am so grateful for all staff there.
02 July 2019
My mother has settled in well. The staff are very good and take the time to get to know each resident. The atmosphere when you enter is always welcoming and the ladies in charge of entertainment make an enormous effort and the hairdresser. The home is very clean and the chef makes an effort to accommodate every diet. The gardens are beautiful to sit in when the weather is warm enough.
Latest Reviews for Castle Court Residential Home
22 September 2025
Our mum was accepted into this care home, and by her own admission, she was nervous and a little worried about the change happening to her living accommodation, and her move from a one to one carer, to a communal home. She first had a room which was ok but Mums needs werethat a room differently laid out would suit her better. So asking the manager, when a different room became available, could she move ?? ABSOLUTELY NO PROBLEM!! mum was moved and she is so happy now, she loves the room !! She loves the food , and the whole staff team couldn't be kinder , we are so happy hat Mum is happy and content in her new home !!! THANK YOU TO ALL STAFF
08 September 2025
My Mother was really neglected here. Please do not send any of your relatives here. My Mum has really deteriorated the last 2 Years I kept telling the Management and nothing was done. In the End I had to make appointments with The Dementia team and GP about My Mother's physical health. Because Castle Court residential home basically didn't care. I made a complaint to the Care Inspectorate for Wales and all of a Sudden my Mother was being evicted. All Because I highlighted their incompetence and negligence. Unbelievable!
27 May 2025
Myself and my wife think, that the care team are extremely kind and very caring to all the residents in the home and from speaking to a few residents they really like it in there. They have told us that the food is very nice and the cooks/chefs are very good to all as well. The care home is very tidy, where ever you look. They have made a good job of the home.
07 June 2024
A nice atmosphere, good food, well attended patient care.
01 December 2023
The staff at Castle Court are so friendly and helpful. It's very homely and my Dad is well cared for.
11 January 2023
The care that my mother-in-law has received since she was admitted to Castle Court has been excellent. She feels loved and supported by all the staff there and it truly is home to her. Nothing is too much trouble and she is always treated with dignity and respect. The staff are warm and welcoming to us as her family, which is important as we don't live nearby. We feel confident that she receives the best possible care from a superb, wonderful and caring staff team.
22 October 2019
Very pleased with all aspects of this care home. Most importantly mother is very content and happy to be living there.
02 October 2019
Really good care given in a very homely way, rather than a clinical environment. Mom's bedroom, in particular, is large, light and airy.
26 July 2019
Whatever time you visit and whoever is there the quality of care and interest in the wellbeing of the residents is all of the highest order. I also appreciate the effort to introduce variety into the lives of residents with activities and outside visits. There are often reports of mistreatment in residential homes - I have no doubts whatsoever that this is not applicable at Castle Court and I am so grateful for all staff there.
02 July 2019
My mother has settled in well. The staff are very good and take the time to get to know each resident. The atmosphere when you enter is always welcoming and the ladies in charge of entertainment make an enormous effort and the hairdresser. The home is very clean and the chef makes an effort to accommodate every diet. The gardens are beautiful to sit in when the weather is warm enough.