Submit a Review for Plas y Garn Care Home
Park Gardens, Penygarn, Pontypool, NP4 8DB
View full details of Plas y Garn Care HomeLatest Reviews for Plas y Garn Care Home
31 July 2025
I visit several care homes in the area on behalf of my church. Plas Y Garn is one of my favourite. The management and staff go to great lengths to ensure that all residents feel "at Home" here, the love, the care and friendliness given by all staff is truly wonderful.
06 June 2025
This is the best care home that my Gran has settled into! After 2 years of me struggling to care for my nan alone without any family support I couldn't thank the care manager enough for accepting her into his care home!
Every staff member I have met have been absolutely amazing always going the
extra mile and ALWAYS giving the best care possible and making everyday a fun happy nice place to be!
The improvement in my nan has really made my year!
09 April 2025
The staff have been fantastic ihoe they have cared for my mother. Very caring by all the team. Even the care thet have shown us as a family as we are going through a very difficult time as we are at the end with mum. They have bent over backwards to accomadate all of the family by way of allowing us
to stay here for the full duration and privided meaks to all of us.
09 April 2025
Mum came to Plas Y Garn in May 2024, it was a turbulent move as she had a recurring infection and initially need hospitalisation several times. The staff and management went out of thier way to help even going to see mum in hospital.
After she was settled she soon learned to enjoy the activities,
they do something every morning and every afternoon, 7 days a week. Mum especially loved the Noddfa Music, Bingo and Coffe Mornings.
Unfortunately in March she became ill with chest infection and stopped eating, the whole team.. Management, Senior Carers, Carers, Catering and ancillary staff went out of thier way to make sure mum and her visiting family were made welcome and NOTHING was too much effort.
Unfortunately Mum became terminally ill, the open door policy they have meant her working relatives could when ever they were able.
Inher last days they allowed my brothers and I to sleep on site and even made sure we were fed and supplied with tea and coffee. No characters left..sorry!
09 April 2025
The home has made my mother very comfortable and looked after her extremely well . And during her last days the care she received was second to none. The staff looked after mum and accommodated my family and looked after us very very well
28 January 2025
My mother has been in Plas y Garn for about 16 months and she is very well cared for there. She is happier than she has been for several years and gets on very well with all the staff, and other residents. I am always made to feel welcome when I visit, usually twice a week.
Keep up the good work.
24 October 2024
My father was placed at Plas y Garn earlier this year. It is fair to say that he did not want to go into a care facility. He has been supported with empathy and care to adjust to his new environment and is receiving excellent ongoing care from the staff at Plas y Garn. He eats well from a varied
menu, and his daily needs are all being met. The staff are friendly and courteous, and the family have been kept informed of his general well-being, any issues are brought to our attention promptly and solved with a minimum of fuss. It is a relief that he is in a safe, supportive, and caring environment and we are very happy with the care he is being given by everyone at Plas y Garn.
03 October 2024
My uncle has been at Plas y Garn for the last six months, he has settled well with the help of staff and management, he is well cared for, they have got to know his likes and dislikes, he always tells us he's happy, we find the staff very friendly and approachable on our visits, the home is lovely
and clean, and my uncle is always offered a choice at meal times. Thank you for all that you do.
19 September 2024
We are very happy with the care received by my mother-in-law. She enjoys the artist, bingo and activities on offer. The staff are kind and caring which puts our minds at rest that she is well cared for and safe. The food is also lovely with a choice every day.
25 July 2024
Mam has been a resident since March 2023. some issues we have are dealt with immediately but the majority take a long time and are sometimes never resolved eg items missing from the room. Staffing is a big issue, always lots of agency staff who are not consistent. Residents downstairs always seem to
come second compared to the residents upstairs. We feel just because downstairs they have dementia etc they should not be treated differently. Management seems to be an issue, we thought this would change when a new manager was appointed.
22 July 2024
The communication between the home and the public during the recent bout of Covid was shocking, no regular updates unless prompted by someone asking. My grandmother's clothes and possessions are still going missing from her private room. For the amount of money being paid for her care, surely the
staff should be able to keep track of other residents in and out of her room, on a few occasions when I've visited the staff have been sat down watching TV instead of looking after the interests of the residents. Also upstairs seems to have regular working staff whilst downstairs there always seems to be different agency staff working.
05 June 2024
Shortly after a member of our church was admitted to the home we were invited to go in to take a regular monthly service. We have been doing this for some time, on the last Thursday of every month. Residents who wish to attend are encouraged to come, and there is a good level of support during the
time that we are there. It has been useful to build relationships with residents from both units, which come together for the service. We always feel welcome and are given time to chat with residents when the service has concluded. This seems to be a well-run home. It has a welcoming attitude and values external input. The activities programme is full and varied. Residents who wish to come out to attend their own church are encouraged to do so.
13 February 2024
I am very happy with the standard of care Mum is receiving at Plas-y-Garn, she has settled in well in the 3 months she has been there and it is evident when visiting she is always treated with dignity and respect from all the team.
13 February 2024
My mum has been in Plas-Y-Garn for over 4 months now, she has received excellent care and support, the staff have treated Mum with kindness and dignity. The home is safe, warm and really clean. I am very happy with my mum's care. Thank you.
13 February 2024
My mum has been at Plas y Garn for 5 years and my overall experience of PYG has been exemplary. My mum is very happy and content here and the staff are excellent at what they do and sometimes under extreme pressure. The entertainment that is put on is excellent and residents and family enjoy
themselves.
10 October 2023
The lady concerned is being very well looked after at Plas y Garn. Always clean, nicely dressed, hair brushed, slippers on, snug and secure. Always smells nice (much better than when she was home).
The food is excellent and plenty of it. Plas y Garn never smells of wee which so many care homes
don't achieve. Her health is being monitored and sorted out.
19 September 2023
My experience of Plas y Garn has been a poor experience. My relative has been there for a number of months.
During this time I have visited regularly and noticed the way that some of the staff treat residents and the cleanliness of the home.
During one visit I was confronted with a staff
member's dog, I waited at the front door for over 10 minutes and witnessed the mess left behind by residents and carers in the communal facilities for other residents to use.
Upon my latest visit, my relative asked to use the toilet. I took them, only to see the way in which the toilet had been left.
There was urine on the floor, seat and still in the bowl. There was also faeces left around the back of the bowl.
This visit was on a Monday. Whilst I appreciate that cleaners are not in the home on a weekend I feel that residents who are paying for a service should be treated with more respect and dignity.
This care home has some good points but a lot of bad points that I have witnessed.
21 August 2023
Absolutely shocking.
Staff seem to have very little or no knowledge of the needs and requirements of residents, the building is very poorly equipped with nowhere near enough staff.
Although the staff are all friendly, the owners of this facility charge an extortionate amount per week for care they
clearly cannot provide.
This home needs to be investigated as the residents clearly are not getting the care they need.
29 August 2022
My mother came to live at Plas y Garn in May 2022. The care and kindness of the staff have helped her to settle well. The encouragement provided has helped improve her mobility and also her appetite.
29 June 2022
My husband and I were unable to continue caring for my mother in our home due to her advancing Parkinson’s and related dementia. I felt apprehensive about her going into a home however the standards of the home were excellent. The most important thing for me is the care, kindness and patience shown
to my mother by every staff member I have witnessed. I feel the team at Plas y Garn Care Home see their roles not just as a job but as a vocation. I have no hesitation recommending this home to anyone who wants to make sure their loved one is taken care of as if they are part of a loving family.
Latest Reviews for Plas y Garn Care Home
31 July 2025
I visit several care homes in the area on behalf of my church. Plas Y Garn is one of my favourite. The management and staff go to great lengths to ensure that all residents feel "at Home" here, the love, the care and friendliness given by all staff is truly wonderful.
06 June 2025
This is the best care home that my Gran has settled into! After 2 years of me struggling to care for my nan alone without any family support I couldn't thank the care manager enough for accepting her into his care home!
Every staff member I have met have been absolutely amazing always going the
extra mile and ALWAYS giving the best care possible and making everyday a fun happy nice place to be!
The improvement in my nan has really made my year!
09 April 2025
The staff have been fantastic ihoe they have cared for my mother. Very caring by all the team. Even the care thet have shown us as a family as we are going through a very difficult time as we are at the end with mum. They have bent over backwards to accomadate all of the family by way of allowing us
to stay here for the full duration and privided meaks to all of us.
09 April 2025
Mum came to Plas Y Garn in May 2024, it was a turbulent move as she had a recurring infection and initially need hospitalisation several times. The staff and management went out of thier way to help even going to see mum in hospital.
After she was settled she soon learned to enjoy the activities,
they do something every morning and every afternoon, 7 days a week. Mum especially loved the Noddfa Music, Bingo and Coffe Mornings.
Unfortunately in March she became ill with chest infection and stopped eating, the whole team.. Management, Senior Carers, Carers, Catering and ancillary staff went out of thier way to make sure mum and her visiting family were made welcome and NOTHING was too much effort.
Unfortunately Mum became terminally ill, the open door policy they have meant her working relatives could when ever they were able.
Inher last days they allowed my brothers and I to sleep on site and even made sure we were fed and supplied with tea and coffee. No characters left..sorry!
09 April 2025
The home has made my mother very comfortable and looked after her extremely well . And during her last days the care she received was second to none. The staff looked after mum and accommodated my family and looked after us very very well
28 January 2025
My mother has been in Plas y Garn for about 16 months and she is very well cared for there. She is happier than she has been for several years and gets on very well with all the staff, and other residents. I am always made to feel welcome when I visit, usually twice a week.
Keep up the good work.
24 October 2024
My father was placed at Plas y Garn earlier this year. It is fair to say that he did not want to go into a care facility. He has been supported with empathy and care to adjust to his new environment and is receiving excellent ongoing care from the staff at Plas y Garn. He eats well from a varied
menu, and his daily needs are all being met. The staff are friendly and courteous, and the family have been kept informed of his general well-being, any issues are brought to our attention promptly and solved with a minimum of fuss. It is a relief that he is in a safe, supportive, and caring environment and we are very happy with the care he is being given by everyone at Plas y Garn.
03 October 2024
My uncle has been at Plas y Garn for the last six months, he has settled well with the help of staff and management, he is well cared for, they have got to know his likes and dislikes, he always tells us he's happy, we find the staff very friendly and approachable on our visits, the home is lovely
and clean, and my uncle is always offered a choice at meal times. Thank you for all that you do.
19 September 2024
We are very happy with the care received by my mother-in-law. She enjoys the artist, bingo and activities on offer. The staff are kind and caring which puts our minds at rest that she is well cared for and safe. The food is also lovely with a choice every day.
25 July 2024
Mam has been a resident since March 2023. some issues we have are dealt with immediately but the majority take a long time and are sometimes never resolved eg items missing from the room. Staffing is a big issue, always lots of agency staff who are not consistent. Residents downstairs always seem to
come second compared to the residents upstairs. We feel just because downstairs they have dementia etc they should not be treated differently. Management seems to be an issue, we thought this would change when a new manager was appointed.
22 July 2024
The communication between the home and the public during the recent bout of Covid was shocking, no regular updates unless prompted by someone asking. My grandmother's clothes and possessions are still going missing from her private room. For the amount of money being paid for her care, surely the
staff should be able to keep track of other residents in and out of her room, on a few occasions when I've visited the staff have been sat down watching TV instead of looking after the interests of the residents. Also upstairs seems to have regular working staff whilst downstairs there always seems to be different agency staff working.
05 June 2024
Shortly after a member of our church was admitted to the home we were invited to go in to take a regular monthly service. We have been doing this for some time, on the last Thursday of every month. Residents who wish to attend are encouraged to come, and there is a good level of support during the
time that we are there. It has been useful to build relationships with residents from both units, which come together for the service. We always feel welcome and are given time to chat with residents when the service has concluded. This seems to be a well-run home. It has a welcoming attitude and values external input. The activities programme is full and varied. Residents who wish to come out to attend their own church are encouraged to do so.
13 February 2024
I am very happy with the standard of care Mum is receiving at Plas-y-Garn, she has settled in well in the 3 months she has been there and it is evident when visiting she is always treated with dignity and respect from all the team.
13 February 2024
My mum has been in Plas-Y-Garn for over 4 months now, she has received excellent care and support, the staff have treated Mum with kindness and dignity. The home is safe, warm and really clean. I am very happy with my mum's care. Thank you.
13 February 2024
My mum has been at Plas y Garn for 5 years and my overall experience of PYG has been exemplary. My mum is very happy and content here and the staff are excellent at what they do and sometimes under extreme pressure. The entertainment that is put on is excellent and residents and family enjoy
themselves.
10 October 2023
The lady concerned is being very well looked after at Plas y Garn. Always clean, nicely dressed, hair brushed, slippers on, snug and secure. Always smells nice (much better than when she was home).
The food is excellent and plenty of it. Plas y Garn never smells of wee which so many care homes
don't achieve. Her health is being monitored and sorted out.
19 September 2023
My experience of Plas y Garn has been a poor experience. My relative has been there for a number of months.
During this time I have visited regularly and noticed the way that some of the staff treat residents and the cleanliness of the home.
During one visit I was confronted with a staff
member's dog, I waited at the front door for over 10 minutes and witnessed the mess left behind by residents and carers in the communal facilities for other residents to use.
Upon my latest visit, my relative asked to use the toilet. I took them, only to see the way in which the toilet had been left.
There was urine on the floor, seat and still in the bowl. There was also faeces left around the back of the bowl.
This visit was on a Monday. Whilst I appreciate that cleaners are not in the home on a weekend I feel that residents who are paying for a service should be treated with more respect and dignity.
This care home has some good points but a lot of bad points that I have witnessed.
21 August 2023
Absolutely shocking.
Staff seem to have very little or no knowledge of the needs and requirements of residents, the building is very poorly equipped with nowhere near enough staff.
Although the staff are all friendly, the owners of this facility charge an extortionate amount per week for care they
clearly cannot provide.
This home needs to be investigated as the residents clearly are not getting the care they need.
29 August 2022
My mother came to live at Plas y Garn in May 2022. The care and kindness of the staff have helped her to settle well. The encouragement provided has helped improve her mobility and also her appetite.
29 June 2022
My husband and I were unable to continue caring for my mother in our home due to her advancing Parkinson’s and related dementia. I felt apprehensive about her going into a home however the standards of the home were excellent. The most important thing for me is the care, kindness and patience shown
to my mother by every staff member I have witnessed. I feel the team at Plas y Garn Care Home see their roles not just as a job but as a vocation. I have no hesitation recommending this home to anyone who wants to make sure their loved one is taken care of as if they are part of a loving family.