Plas y Garn Care Home

Park Gardens, Penygarn, Pontypool NP4 8DB
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9.3 41 Reviews
  • Plas y Garn Care Home, Pontypool
Plas-y-Garn is an elderly care facility that specialises in providing residential and dementia care for people aged 65 and over.

The home has two self-contained areas accommodating 16 dementia and 16 residential residents. The home's two communities consist of a lounge, dining/kitchen area, bathroom with bath hoists, two toilets and eight single bedrooms, which residents are able to lock if desired.

All residents’ individual accommodation is fitted with a wardrobe, lockable chest of drawers, bed, bedside cabinet and sink unit as standard. Each room has a light fitting located over the bed, a vanity mirror and a ceiling light with dimmer. All bedrooms are fitted with room call systems and each resident can be given a neck pendant if they feel the need to wear one.

The home looks to contribute to local community life in any way it can, to the benefit of people who wish to pursue a fully independent lifestyle. In-house events and outings are also popular amongst the people who access the services, including the weekly Zumba sessions and regular visits from local schools.

Colleagues / team members undergo specific dementia training to ensure each person is treated as an individual and their desires are understood and carried out.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the care home for further details.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • David Daniels (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65 Years
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at any time so residents can spend as much time as they wish with friends and family. To encourage regular visits, relatives have the opportunity to purchase a key fob so that they can pop by as they please. The home are happy for relatives and friends to join in with activities too, if they wish.

Parking

  • Free, on-site parking.

Plas y Garn Care Home Reviews (41)

Total of 41, showing 1-20
9.3

Plas y Garn Care Home has a Review Score of 9.3 (9.255) out of 10, based on 18 reviews in the last 2 years. Over all time Plas y Garn Care Home has 41 reviews.

Overall Experience

  • 33
  • 4
  • 1
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  • 1

Date Published

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23

Review from S P (Friend of Resident) published on 31 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit several care homes in the area on behalf of my church. Plas Y Garn is one of my favourite. The management and staff go to great lengths to ensure that all residents feel "at Home" here, the love, the care and friendliness given by all staff is truly wonderful.

Reply from David Daniels, Home Manager at Plas y Garn Care Home

Thank you for your kind words. I know our residents look forward to your visits as do the staff.

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Review from Amii C (Granddaughter of Resident) published on 6 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best care home that my Gran has settled into! After 2 years of me struggling to care for my nan alone without any family support I couldn't thank the care manager enough for accepting her into his care home!
Every staff member I have met have been absolutely amazing always going the extra
mile and ALWAYS giving the best care possible and making everyday a fun happy nice place to be!
The improvement in my nan has really made my year!

Reply from David Daniels, Home Manager at Plas y Garn Care Home

Thank you for your kind words. It is a pleasure to have her living with us. Such a lovely lady who has settled in well.

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Review from Nigel M (Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been fantastic ihoe they have cared for my mother. Very caring by all the team. Even the care thet have shown us as a family as we are going through a very difficult time as we are at the end with mum. They have bent over backwards to accomadate all of the family by way of allowing us
to stay here for the full duration and privided meaks to all of us.

Reply from David Daniels, Home Manager at Plas y Garn Care Home

It was an absolute pleasure looking after your mother. She will be sorely missed. I am glad we could support you and your family during her last few days.

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Review from Gareth M (Son of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Plas Y Garn in May 2024, it was a turbulent move as she had a recurring infection and initially need hospitalisation several times. The staff and management went out of thier way to help even going to see mum in hospital.
After she was settled she soon learned to enjoy the activities,
they do something every morning and every afternoon, 7 days a week. Mum especially loved the Noddfa Music, Bingo and Coffe Mornings.
Unfortunately in March she became ill with chest infection and stopped eating, the whole team.. Management, Senior Carers, Carers, Catering and ancillary staff went out of thier way to make sure mum and her visiting family were made welcome and NOTHING was too much effort.
Unfortunately Mum became terminally ill, the open door policy they have meant her working relatives could when ever they were able.
Inher last days they allowed my brothers and I to sleep on site and even made sure we were fed and supplied with tea and coffee. No characters left..sorry!

Reply from David Daniels, Home Manager at Plas y Garn Care Home

It was an absolute pleasure looking after your mother. She will be sorely missed. I am glad we could support you and your family during her last few days. Thank you also for the contributions you made to the home. They will serve as a reminder of her time with us.

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Review from Paul M (Son of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has made my mother very comfortable and looked after her extremely well . And during her last days the care she received was second to none. The staff looked after mum and accommodated my family and looked after us very very well

Reply from David Daniels, Home Manager at Plas y Garn Care Home

It was an absolute pleasure looking after your mother. She will be sorely missed. I am glad we could support you and your family during her last few days.

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Review from David C (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Plas y Garn for about 16 months and she is very well cared for there. She is happier than she has been for several years and gets on very well with all the staff, and other residents. I am always made to feel welcome when I visit, usually twice a week.
Keep up the good work.

Reply from David Daniels, Home Manager at Plas y Garn Care Home

Thank you for your kind words. It is always a pleasure to see you at the home and certainly brightens up your mother's day.

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Review from Mark P (Son of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed at Plas y Garn earlier this year. It is fair to say that he did not want to go into a care facility. He has been supported with empathy and care to adjust to his new environment and is receiving excellent ongoing care from the staff at Plas y Garn. He eats well from a varied menu,
and his daily needs are all being met. The staff are friendly and courteous, and the family have been kept informed of his general well-being, any issues are brought to our attention promptly and solved with a minimum of fuss. It is a relief that he is in a safe, supportive, and caring environment and we are very happy with the care he is being given by everyone at Plas y Garn.

Reply from David Daniels, Home Manager at Plas y Garn Care Home

Thank you for your kind words. It can be a difficult time, not just for the resident, but also for the family. We strive to support everyone including families. Whatever we can do to make the adjustment as smooth as possible and make people feel comfortable.

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Review from Janet B (Niece of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been at Plas y Garn for the last six months, he has settled well with the help of staff and management, he is well cared for, they have got to know his likes and dislikes, he always tells us he's happy, we find the staff very friendly and approachable on our visits, the home is lovely and
clean, and my uncle is always offered a choice at meal times. Thank you for all that you do.

Reply from David Daniels, Home Manager at Plas y Garn Care Home

I am so glad your uncle has settled in at Plas Y Garn. It has been a difficult/ uncertain time for him and he has made friends within the home and he is a pleasure to have around.

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Review from Bev P (Daughter-in-law of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care received by my mother-in-law. She enjoys the artist, bingo and activities on offer. The staff are kind and caring which puts our minds at rest that she is well cared for and safe. The food is also lovely with a choice every day.

Reply from David Daniels, Home Manager at Plas y Garn Care Home

Thank you for your kind words. I will pass on your compliments to the team who do a fantastic job and also to the kitchen staff.

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Review from W W (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Mam has been a resident since March 2023. some issues we have are dealt with immediately but the majority take a long time and are sometimes never resolved eg items missing from the room. Staffing is a big issue, always lots of agency staff who are not consistent. Residents downstairs always seem to
come second compared to the residents upstairs. We feel just because downstairs they have dementia etc they should not be treated differently. Management seems to be an issue, we thought this would change when a new manager was appointed.

Reply from David Daniels, Home Manager at Plas y Garn Care Home

Thank you for your review. I am sorry to hear of the issues you are raising, but I would like to reassure you that my team and I are striving towards continuing improvement at Plas Y Garn. The improvements made in the last 8 months at Plas Y Garn are evident in the most recent CIW inspection report. Every resident within Plas Y Garn is cared for with the equal amount of dignity and respect whether they are diagnosed with dementia or not. Agency is used within the home, but I ensure there is continuity by ensuring it is the same staff utilised from the same companies to avoid confusion as much as is practicable amongst the residents and the skill mix amongst my own staff is evenly shared on the communities. As stated, we will continue to improve, we will always listen, and we will always care.

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Review from David W (Grandson of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The communication between the home and the public during the recent bout of Covid was shocking, no regular updates unless prompted by someone asking. My grandmother's clothes and possessions are still going missing from her private room. For the amount of money being paid for her care, surely the staff
should be able to keep track of other residents in and out of her room, on a few occasions when I've visited the staff have been sat down watching TV instead of looking after the interests of the residents. Also upstairs seems to have regular working staff whilst downstairs there always seems to be different agency staff working.

Reply from David Daniels, Home Manager at Plas y Garn Care Home

Thank you for your review and I am sorry to read of the issues you are encountering. My team and I are striving towards continuing improvement within the home and this improvement is evident in our most recent CIW inspection report. There are still challenges ahead, but challenges which I am sure we as team, and I as the manager will overcome.

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Review from Colin B (Regular Volunteer) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shortly after a member of our church was admitted to the home we were invited to go in to take a regular monthly service. We have been doing this for some time, on the last Thursday of every month. Residents who wish to attend are encouraged to come, and there is a good level of support during the time
that we are there. It has been useful to build relationships with residents from both units, which come together for the service. We always feel welcome and are given time to chat with residents when the service has concluded. This seems to be a well-run home. It has a welcoming attitude and values external input. The activities programme is full and varied. Residents who wish to come out to attend their own church are encouraged to do so.

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Review from S M (Daughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the standard of care Mum is receiving at Plas-y-Garn, she has settled in well in the 3 months she has been there and it is evident when visiting she is always treated with dignity and respect from all the team.

Reply from Carolann Jones, Management Information Officer at Plas y Garn Care Home

Thank you for your review, we are pleased that your mum has settled in. Your comments will be passed along to the team.

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Review from Meryl T (Daughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Plas-Y-Garn for over 4 months now, she has received excellent care and support, the staff have treated Mum with kindness and dignity. The home is safe, warm and really clean. I am very happy with my mum's care. Thank you.

Reply from Carolann Jones, Management Information Officer at Plas y Garn Care Home

Thank you for your review, we are pleased that you are happy with the level of care your mum is receiving.

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Review from Wendy A (Daughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Plas y Garn for 5 years and my overall experience of PYG has been exemplary. My mum is very happy and content here and the staff are excellent at what they do and sometimes under extreme pressure. The entertainment that is put on is excellent and residents and family enjoy themselves.

Reply from Carolann Jones, Management Information Officer at Plas y Garn Care Home

Thank you for your review. We will pass your comments onto the team.

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Review from S F (Relative of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady concerned is being very well looked after at Plas y Garn. Always clean, nicely dressed, hair brushed, slippers on, snug and secure. Always smells nice (much better than when she was home).
The food is excellent and plenty of it. Plas y Garn never smells of wee which so many care homes don't
achieve. Her health is being monitored and sorted out.

Reply from Carolann Jones, Management Information Officer at Plas y Garn Care Home

Thank you for the lovely review. We are pleased that you are satisfied with the care and support that your relative is receiving at Plas Y Garn. We will pass your comments on to the team.

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Review from Luke W (Grandson of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My experience of Plas y Garn has been a poor experience. My relative has been there for a number of months.
During this time I have visited regularly and noticed the way that some of the staff treat residents and the cleanliness of the home.
During one visit I was confronted with a staff member's
dog, I waited at the front door for over 10 minutes and witnessed the mess left behind by residents and carers in the communal facilities for other residents to use.
Upon my latest visit, my relative asked to use the toilet. I took them, only to see the way in which the toilet had been left.
There was urine on the floor, seat and still in the bowl. There was also faeces left around the back of the bowl.
This visit was on a Monday. Whilst I appreciate that cleaners are not in the home on a weekend I feel that residents who are paying for a service should be treated with more respect and dignity.
This care home has some good points but a lot of bad points that I have witnessed.

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Review from P E (Friend of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely shocking.
Staff seem to have very little or no knowledge of the needs and requirements of residents, the building is very poorly equipped with nowhere near enough staff.
Although the staff are all friendly, the owners of this facility charge an extortionate amount per week for care they
clearly cannot provide.
This home needs to be investigated as the residents clearly are not getting the care they need.

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Review from V H (Daughter of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to live at Plas y Garn in May 2022. The care and kindness of the staff have helped her to settle well. The encouragement provided has helped improve her mobility and also her appetite.

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Review from Sarah S (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I were unable to continue caring for my mother in our home due to her advancing Parkinson’s and related dementia. I felt apprehensive about her going into a home however the standards of the home were excellent. The most important thing for me is the care, kindness and patience shown
to my mother by every staff member I have witnessed. I feel the team at Plas y Garn Care Home see their roles not just as a job but as a vocation. I have no hesitation recommending this home to anyone who wants to make sure their loved one is taken care of as if they are part of a loving family.

Reply from Teresa Young, Registered Manager at Plas y Garn Care Home

Sarah thank you very much for your kind words, I will pass this over to the team at Plas-Y-Garn. It is our pleasure to be looking after your mum.

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Current Review Score: 9.3 (9.255)

Overview of Review Score

The Review Score of 9.3 (9.255) out of 10 for Plas y Garn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.255 for Plas y Garn Care Home is calculated as follows: ( (147 Excellents x 5) + (20 Goods x 4) + (12 Satisfactorys x 3) + (18 Poors x 2) + (15 Very Poors x 1) ) ÷ 212 Ratings = 4.255

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Plas y Garn Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Meet the Team (2)

David

David Daniels

Job Title: Home Manager

Joined: 2018

David has worked in the care sector for 14 years after being made redundant from an electronics company after 18 years. David began working as a care assistant in mental health rehabilitation. and felt he had a natural flare for this kind of work and quickly set about obtaining his qualifications. Within five years, he had completed his QCF 5 in Health and Social Care and progressed to the role of registered manager.


During the following years, David worked with people with acquired brain injuries and later learning disabilities. After a short break from the managerial role, David joined Hafod as a senior care assistant. Since joining Hafod in 2018, David has worked his way back through to the position of manager. David finds working and supporting residents with dementia very rewarding and making a difference in their lives.


Outside of work, David is married with two children and a proud owner of two dogs; Louis and Bella. He is also a keen reader of autobiographies and spends most of his evenings reading or watching sports. A very avid Spurs supporter.

Rhian

Rhian Jones

Job Title: Deputy Manager

Joined: 2020

Rhian joined Hafod in January 2020 and has worked at Plas y Garn since October 2021.


Rhian's background includes working as a mental health nurse in Norfolk, which covered a range of settings from adults to children and adolescents. Rhian worked for the NHS, working anywhere from prisons to A&E. Before moving to Wales, Rhian was working as a matron in a large state-run boarding school, working in the houses and manning the medical centre.


The team I work with at Plas y Garn are incredibly welcoming and straight away made me feel part of the team when I joined. It's clear they have a true passion for what they do and make working at Plas y Garn a pleasure.

Frequently Asked Questions about Plas y Garn Care Home

What types of Care is Plas y Garn Care Home registered for?

Older Person Care, Dementia, Eating Disorders, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Plas y Garn Care Home have?

There are 32 Single Rooms.

What are the Facilities & Services at Plas y Garn Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Plas y Garn Care Home to the centre of Pontypool?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Plas y Garn Care Home to verify any information. View our terms and conditions. Plas y Garn Care Home has an Enhanced Service - more info.