Plas y Garn Care Home

Park Gardens, Penygarn, Pontypool NP4 8DB
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9.6 41 Reviews
  • Plas y Garn Care Home, Pontypool
Plas-y-Garn is a not-for-profit care home, which specialises in providing residential and dementia care for people aged 65 and over.

The home has 32 bedrooms based over two floors, which each have two communal lounges and a shared dining area as well as a range of adapted bathing facilities.

A varied activities programme and outings are popular with residents, including zumba and inter-generational activities linking in with the local school. The home looks to contribute to local community life in any way it can, to the benefit of people who wish to pursue a fully independent lifestyle.

Colleagues receive specific dementia training to ensure each person is treated as an individual and their preferences are understood and carried out.

All bedrooms are fitted with a wardrobe, lockable chest of drawers, bed, bedside cabinet and sink unit as standard. Each room has a light fitting located over the bed, a vanity mirror and a ceiling light with dimmer. They are also fitted with room call systems and each resident can be given a neck pendant if they feel the need to wear one.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095

Our bed prices are all inclusive and are bespoke to each individual's needs. We have many funding options available, which we are happy to talk you through. Please contact the care home for further details.

These prices are only a guideline, please contact Plas y Garn Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • David Daniels (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65 Years
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at any time so residents can spend as much time as they wish with friends and family. To encourage regular visits, relatives have the opportunity to purchase a key fob so that they can pop by as they please. The home are happy for relatives and friends to join in with activities too, if they wish.

Parking

  • Free, on-site parking.

Plas y Garn Care Home Reviews (41)

9.6

Plas y Garn Care Home has a Review Score of 9.6 (9.553) out of 10, based on 16 reviews in the last 2 years.
Over all time Plas y Garn Care Home has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Plas y Garn Care Home
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Total of 41, showing 21-40
Review from B P (Son-in-law of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We (the family) were very pleased with the care that she received throughout her stay. Covid obviously caused great problems. We were reassured that although visits were restricted, the care she received was unaffected by the virus.
Reply from Carolann Jones, Executive PA at Plas y Garn Care Home

Thank you for your lovely review. We are pleased that you are happy with the standard of care at Plas y Garn.

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Review from Alison A (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident at Plas y Garn for about three months and was treated with the utmost respect and dignity and the staff went over and above to provide the best care that they could. The standard of care was excellent and she was treated like a family member and came to think of Plas y Garn as
her home. She was so happy there which gave me great pleasure and the reassurance of knowing that she was safe and being well looked after. I will always be grateful to them and sing their praises and highly recommend them.
Reply from teresa young, Registered Manager at Plas y Garn Care Home

Thank you for your lovely review. We are pleased that you are happy with the standard of care at Plas y Garn it was our pleasure looking after your mum.

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Review from Helen W (Daughter of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From an initial visit to view Plas-y-Garn whereupon I was met by wonderful caring staff, I felt the reassurance that this special place could meet the individual needs and safety measures required for my dear mum. A few weeks have passed mum is settled enjoying the company of others, and the delicious
home-cooked meals. All this is provided within a warm, friendly atmosphere. I am comforted by the ongoing care received. Heartfelt thanks to all concerned.
Reply from Carolann Jones, Executive PA at Plas y Garn Care Home

Thank you for your kind review. We are so pleased that your mum is settling in well.

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Review from A P (Friend of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recommend this home because my mother was here previously and she was well looked after.
Reply from Carolann Jones, Executive PA at Plas y Garn Care Home

Thank you for your kind review, we will pass your response onto the colleague team at Plas-y-Garn.

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Review from P D (Friend of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I've visited this care home, I have been very welcomed. The staff are friendly, efficient and very caring. I have had a mother-in-law staying here and she had the same care as my close friend.
Reply from Carolann Jones, Executive PA at Plas y Garn Care Home

Thank you for your kind words, they will be passed on to the team at Plas y Garn.

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Review from Dave T (Son of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Throughout the pandemic the staff have strived to keep their residents and carers safe and protected.
The protective restrictions added difficulties in visiting residents but they have always managed to accommodate whenever possible.
The carers always look to support and care for the residents with
dignity and kindness.
Reply from Carolann Jones, Executive PA at Plas y Garn Care Home

Thank you so much for a lovely review. Your comments will be passed onto the colleague team.

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Review from R H (Son of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent 14 months at the Plas-y-Garn care home before passing away at the age of 104 years. In the whole of this period, she was given excellent care, notwithstanding the difficulties the care home experienced because of the Covid pandemic. We were impressed with the effort made to provide stimulating
activities for the residents and to show the activities on social media, a useful way of allowing relatives to see their loved ones participating. Communication with relatives was good, particularly with updates on the care home. and status during the pandemic.
Reply from Carolann Jones, Executive PA at Plas y Garn Care Home

Thank you for your kind words. They are appreciated by the whole team at Plas-y-Garn.

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Review from J A (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Plas-y-Garn is clean and tidy, the staff are always polite and helpful to my mum. The rooms are always kept well and are immaculate. Due to Covid, it has been difficult to get access which is understandable, but hopefully, activities should be started so that residents have more interaction with other
outsiders. Also, more varied choice of food available, please.
Reply from teresa young, Registered Manager at Plas y Garn Care Home

Thank you for your lovely review. We are pleased that you were happy with the standard of care at Plas y Garn. I will pass this information over to the team at Plas y Garn.

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Review from Rosina M (Daughter of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident at Plas-y-Garn on the 2nd December 2021. Due to Covid I have not been able to visit her, today I finally got to see her, I could not get over how much better my mother looked she looked lovely. I would like to thank the manager and all the staff for your kindness and how
well you have looked after her nothing is too much trouble for you. Once again, thank you.
Reply from Teresa Young, Registered Manager Plas y Garn at Plas y Garn Care Home

Thank you so much for your kind words, I will share them with the whole team. Covid-19 restrictions have been so difficult for our residents and their loved ones - we are so glad you were able to visit. Best wishes, Teresa, Manager.

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Review from Cynthia N (Daughter of Resident) published on 16 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have written a review before and my views have not changed. The Plas-y-Garn residential home still deserves much praise. The staff continue to strive very hard to maintain their high standards. My mother's care is wonderful. Dignity, compassion, kindness, fun, and love are very much part of her life.
I keep telling you the staff at the home are your golden assets. I hope you will be determined to acknowledge this.
Reply from Charlotte Whitney, Business Manager at Plas y Garn Care Home

Thank you so much for your kind review - our colleagues are 100% our golden assets, we appreciate their continued dedication and commitment to deliver the highest quality of care and enable lifestyles of choice. We have passed your comments on to the Mangerand the Team, again, thank you

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Review from Pamela R (Wife of Resident) published on 6 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff were all very friendly and considerate. Working under difficult Covid restrictions they did their best to help me cope with the decision to put my husband of 51 years into the home. He was very happy there and he thought that he was in a hotel. His dementia was challenging but the staff were
amazing with him. Sadly his condition worsened so he had to leave their care. I would recommend the home for a loved one.
I cannot comment accurately on some of the criteria below as Covid restrictions applied.
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Review from Geraint S (Daughter of Resident) published on 26 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Plas-Y-Garn (Care Home) into their EMI residential unit in February 2021. She did not want to go into residential care but we were no longer able to cope with her support needs in our own home. Going in was a difficult experience as the Covid lockdown was in place and, due to restrictions,
had to be handed over to the care staff at the entrance with her belongings. We were not able to go in and see her room or settle her in. However, the manager and staff have been extremely supportive of my mother and our family and their communication, advice and support has been exemplary. The process of settling in remains a challenge, as it inevitably was going to be in the face of my mother’s Lewy Body Dementia but the efforts of the staff have made this as bearable as these circumstances could be. Our heartfelt thanks to all concerned.
Some of the scoring is due to the limitations imposed by the lockdown.
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Review from Sandra M (Daughter of Resident) published on 24 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the manager and all her staff for the loving care and attention that they gave to my Mam during her illness also the support that was shown to me after her bereavement. Myself and my family would like to express our sincere gratitude.
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Review from Neil B (Son of Resident) published on 6 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Despite the challenging times over the past few months in regards to COVID 19 the care at Plas-y-Garn continues to be outstanding that they give to my mother and other residents. I am aware of the challenges in regards to the pressures that COVID 19 brings and the quality of care that has been maintained
has been that of an extremely high standard. I received a copy of the Risk Assessment that is undertaken when family and visitors who visit. This risk assessment is detailed in the aspects of:
Hazards
Potential Harm
Control Measures in place
Any further controls that may be needed to be put in place.
This risk assessment gives my family and I great reassurance in knowing that the preventative measures that are being assessed are robust in preventing any risks in any spread of COVID 19 into the care home setting and environment. All care staff have been proactive and outstanding in their care delivery and always act in my mothers best interests. A big thank you.
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Review from Caroline P (Daughter of Resident) published on 6 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely care home. The staff are amazing. Very welcoming couldn't ask for more. My mother was very happy to go into a care home for respite, for 4 weeks. The staff rang in the afternoon which was reassuring, as I had worried all day but they put my mind at rest. Thank you.
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Review from A C (Son-in-law of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since going into this home, my father in law has changed remarkably. He is back to being a happy, jolly old man. The staff follow his wishes. He doesn't get up early, they let him get up in his own good time.
We were hesitant to put him in a home but he is so happy there, it was the best we could do
for him!
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Review from Janet B (Daughter of Resident) published on 19 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This year we lost our lovely Dad. The amazing Staff and management of Plas-y-Garn have cared and shown so much concern and kindness during this emotional and sad time. We are eternally grateful for their support.
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Review from Albert S (Friend of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am visiting a service user of female gender and feel she is getting the best of attention with every consideration for her comfort and well-being. She has good days and obviously, some bad days with either of these the staff are concerned about her feelings I can only commend on a very high level
the way this individual is being looked after. Thank you for the opportunity for expressing these thoughts.
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Review from Amanda P (Daughter of Resident) published on 9 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home was chosen by myself and sister for our mum and as a family, we have no regrets in choosing this home. Having had no previous experience of care homes we looked at a number of care homes in the locality. During the 5 years that mum resided at Plas y Garn, she was treated with the respect and
dignity she deserved. The staff were very efficient and friendly making our visits very comfortable and welcoming. Mum's needs were always considered and we felt very comfortable leaving mum in their care. We were regularly kept updated of any concerns whether that was health-related or difficulties experienced given her Dementia. Sadly, we were faced with an end of life situation earlier this year and the manager and staff went out of their way to ensure that mum remained at the home as opposed to hospital and the help and support we were given was overwhelming.
Given our experience, the manager and staff should be very proud of the care they provided.
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Review from L W (Friend of Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is excellent, clean, tidy. Staff are excellent and very friendly.


The manager is very good and friendly.


100% would recommend this home to anyone. Rooms are nice, tidy, clean, homely. Good activities, good food, value for money.

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Current Review Score: 9.6 (9.553)

Overview of Review Score

The Review Score of 9.6 (9.553) out of 10 for Plas y Garn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.553 for Plas y Garn Care Home is calculated as follows: ( (147 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (9 Poors x 2) + (5 Very Poors x 1) ) ÷ 190 Ratings = 4.553
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Plas y Garn Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

David

David Daniels

Job Title: Home Manager Joined: 2018

David has worked in the care sector for 14 years after being made redundant from an electronics company after 18 years. David began working as a care assistant in mental health rehabilitation. and felt he had a natural flare for this kind of work and quickly set about obtaining his qualifications. Within five years, he had completed his QCF 5 in Health and Social Care and progressed to the role of registered manager.


During the following years, David worked with people with acquired brain injuries and later learning disabilities. After a short break from the managerial role, David joined Hafod as a senior care assistant. Since joining Hafod in 2018, David has worked his way back through to the position of manager. David finds working and supporting residents with dementia very rewarding and making a difference in their lives.


Outside of work, David is married with two children and a proud owner of two dogs; Louis and Bella. He is also a keen reader of autobiographies and spends most of his evenings reading or watching sports. A very avid Spurs supporter.

Rhian

Rhian Jones

Job Title: Deputy Manager Joined: 2020

Rhian joined Hafod in January 2020 and has worked at Plas y Garn since October 2021.


Rhian's background includes working as a mental health nurse in Norfolk, which covered a range of settings from adults to children and adolescents. Rhian worked for the NHS, working anywhere from prisons to A&E. Before moving to Wales, Rhian was working as a matron in a large state-run boarding school, working in the houses and manning the medical centre.


The team I work with at Plas y Garn are incredibly welcoming and straight away made me feel part of the team when I joined. It's clear they have a true passion for what they do and make working at Plas y Garn a pleasure.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Plas y Garn Care Home to verify any information. View our terms and conditions. Plas y Garn Care Home has an Enhanced Service - more info.