Care Homes Owned by Hafod Care Association

My mum has been a resident at Picton Court for over 2 years and she is very happy here. Her room is lovely and Very comfortable. and she is very contented. The staff are fantastic with her and makes sure she is looked after. Overall my mum is very satisfied with the care and accomodation and the wonderful service the care team and nurses provide, so this makes me reassured

From the moment I arrive at Cwmbran House, I am greeted by friendly smiling staff. I have always found Cwmbran House to be spotlessly clean (in particular the toilets smelled very fresh on my last visit) All carers and activity organisers have a caring and attentive approach to residents, often with a gentleness of humour. Cwmbran House site is a spacious safe space for residents and their rooms are of adequate size, comfortable + personalised. Small gardens allow residents to exercise, and to enjoy gardening / planting in raised beds. Some recently enjoyed sitting in shade under parasols in the fresh air. The level of care is maintained even in the challenging heat we've experienced recently. A very happy place, often with cheery music being played, encouraging singalongs with residents

Since my husband became a resident of Mountain View in March, myself & our son have been absolutely delighted with the care, dedication & lovely manner in which he is looked after. We've also been welcomed into the home where the fabulous staff actively engage with us too. My husband is encouraged daily to spend time in the lounge area where he can be amongst staff/other visitors. The Well-being team do an excellent job with varied activities/outings. We all attended a Father's Day afternoon tea in The Street (communal area), a Carnival evening on the unit with a quiz, music & buffet, animal interaction afternoon, my husband attends breakfast club in The Street every Wednesday morning where he can meet residents from other units, there is gardening club, outings in the minibus, fortnightly church services which he enjoys plus regular singers providing afternoon entertainment. I feel very lucky to have found Ty Penrhos for his care.

Generally pleased with my mothers overall care. The staff are kind and caring and treat my mother respectfully. Mam is quite happy at Ty Penrhos and any issues are dealt with promptly.

Very happy with the care my mum receives, carers are always very welcoming and friendly on daffodil rise. Just a shame visiting closes at lunch time, shame we can't go into our loved ones rooms to feed them like how we was able to before at that time. Also, I feel as though my mum would be safer if walkers were monitored when walking around freely. As there has been reports of them walking into individuals rooms and taking items and my mum would not be able to react or call for help if needed.

Linda

The level of care is outstanding, the staff are professional and cheerful and the equipment is first class. It is a pleasure to visit the home and I return home each time confident that my brother is in the best hands.

The staff ensure my mum is well looked after and we feel happy leaving her in the care of Picton Court. The carers are caring, patient and make Mum laugh. They have gotten to know her over the year and take great care of her. Mum loves the singers and entertainment, especially when they sing the old songs. Thank you for taking such good care of her.

Thank you - it's so good to know that she's happy and cared for!

They listen to any comments I may make and do their best to oblige.

I visit my sister in law every week for about one and half hours so am reluctant to be to critical because I am not here long enough. I feel staff are not attentive enough to the people they are caring for and spend a lot of time sitting their their phones or eating. I find I have to return clothes weekly that don't belong to my relative and she is often wearing clothes that are not hers. The ratings I have left are because I have no seen meals or activities and do not know how much is being paid.

The care and all staff are excellent in all aspects of the care of my husband.

Wonderful care for my wife. The staff and the facilities are excellant. Thank you.

As a family we were delighted with the care Mum received. She settled very quickly and was happy & content which gave us great comfort. As a shy lady we worried that she would not integrate well but the lovely atmosphere and the superb daily activities programme at Cwmbran House meant that she exceeded all our expectations. Our grateful thanks go to each and every one of you.

Also a chiropodist visits regularly, Drs and nurses attend when needed .Im so pleased my mam is there .

The staff at Brocastle are absolutely outstanding. Mum was always treated with the upmost love, care and dignity up to her final days. The love they extended to us as a family was phenomenal. Always going above and beyond to ensure not only our Mum was well looked after but myself and my sisters too. I was blown away with the love and support the staff showed in what was an incredibly difficult time for us. Mum felt at home at Brocastle and we felt hugely reassured that the decision to select Brocastle care home was right for mum. I cannot thank the staff enough for everything they did for mum and the support they showed us. I couldn't recommend Brocastle more highly. Absolutely outstanding staff and Home.

I cannot thank the wonderful staff at Brocastle Manor enough for the caring and compassionate way they cared for my seriously ill husband during the four years he was in their care. He was suffering with advanced mixed dementia with psychotic episodes, which very often required nursing care which was complex, highly skilled and very often of an unpredictable nature. I noticed his carers were always kind patient and always willing to go the extra mile. The clinical leads Amanda Clara and Kirsty were always willing to answer any questions I had relating to his care plans which were always very thorough and up to date. Thank you wonderful people for being so humane and understanding during one of the most difficult periods of our families life.

Brocastle Manor Care Home staff are truly exceptional, the care, love, and support from all staff for not only my mum but for us as a family was above and beyond anything you could imagine. The professionalism demonstrated by all staff was of a very high standard the holistic care given was outstanding, mums needs were always met with utmost dignity and respect. I would recommend Brocastle Manor Care Home to anyone that wants their loved ones to feel like they are at home whilst receiving the highest standard of care in a warm loving environment. Literally can not put into words how amazing all the staff were, we as a family can not Thank them all enough.

Wonderful impression for my first visit to inspect home for my mum. Mum is very well cared for. The staff are wonderful and go that extra mile to make sure Mum is happy and content. Mum enjoys the activities and they make sure she is included. I cannot thank the staff enough for the care they show my mum, cannot fault anything within this home.

On Saturday 18th October my mother was able to celebrate with a large group of family and friends in a special room in Cwmbran House. It was a fantastic celebration. A beautiful cake was provided for this special 100th birthday. Staff were warm, welcoming and professional, before, during and after her birthday. They were genuinely excited with us, such an occasion. Many guests mentioned the hospitality, space, and atmosphere of the home, thank you so much, a fantastic time was had by all.