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Care Homes Owned by Hafod Care Association in Cardiff

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Hafod Care Association in Cardiff

Only the locations & reviews in Cardiff for Hafod Care Association are showing below.

View the details of all 7 locations (with 276 reviews) owned by Hafod Care Association

Hafod Care Association Locations in Cardiff (2)

 - Browse 2 Care Homes owned by Hafod Care Association in Cardiff
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Woodcroft Care Home
Abergele Road, Trowbridge, Cardiff CF3 1RS 
8.5 41 reviews
Woodcroft Care Home, Cardiff, Cardiff
"All care & support staff have been excellent with phenomenal care & attention paid to the resident. They have all respected her outlook on…"   Read all 41 reviews
  • from £1,200 / week
  • 60 Rooms
Location Type Care Home

Woodcroft is a not-for profit care home, providing personalised care and support for people requiring residential and residential dementia care. The home has 60 bedrooms all with private en-suite ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Gwynfa Care Home
103 Station Road, Llanishen, Cardiff CF14 5UW 
10 reviews
Gwynfa Care Home, Cardiff, Cardiff
"Very good care. Good activities and day trips to shopping, garden centres and pubs. Good food and staff are helpful.…"   Read all 10 reviews
  • from £1,123 / week
  • 17 Rooms
Location Type Care Home

Gwynfa is a not-for-profit, specialist accommodation setting that provides care for 17 people in the quiet area of Llanishen, Cardiff. Set in a large three-storey house with sizable communal ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Learning Disability Care
  • Mental Health Care

Hafod Care Association Reviews in Cardiff (51)

9.3

Hafod Care Association has a Group Review Score of 9.3 (9.314) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hafod Care Association must have a Review Score.

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Review of

Woodcroft Care Home

from Patricia W (Daughter of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have never met a carer so dedicated and as lovely as Boomie. She is always so happy and smiling, so very helpful too.
Will is lovely too, he is always so positive when helping dad with his medication.
The staff here are all lovely, and thank you for looking after my dad.
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Review of

Woodcroft Care Home

from H H (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All care & support staff have been excellent with phenomenal care & attention paid to the resident. They have all respected her outlook on life, religious wishes and calm demeanour. Management has been changeable over the years as has their attitude. They have with left after being confrontational and
not respectful. I depend solely on the dedicated staff to provide the best care. One carer has been wonderful as has many staff over the years including senior nurse.
Reply from Machala Harvey-Loveless, Clinical Deputy Manager at Woodcroft Care HomeThank you so much for your feedback. We truly appreciate your kind words about our care and support staff. It means a great deal to know that the team's dedication, compassion, and respect for the resident's values and wishes have made a positive impact.We acknowledge your concerns regarding past changes in management and the challenges that came with them. Please rest assured that we are committed to fostering a respectful and supportive environment for both our residents and staff. Your trust in our team is incredibly important, and we will continue striving to provide the highest standard of care.We're especially grateful for your recognition of individual staff members, including our senior nurse and the carer you mentioned. We will make sure your appreciation is shared with them-it will mean a lot.If there's anything more you'd like to share or discuss, please don't hesitate to reach out.
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Review of

Woodcroft Care Home

from Michelle S (Daughter of Resident) published on 25 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother has since passed after being in this care home not only were 2 people dismissed back in 2024 for duty of care regarding my mum which the then manager was absolutely amazing and could not apologise enough. Again in May this year another night time carer was suspended from duties for being verbally
threatening behaviour towards my mum pointing at her and shouting with a horrid manner. Over a few days then mum had falls out of her room in the night or early hrs where she landed up in hospital. Mum deteriorated and within 5 weeks mum passed away. We recommend anyone to put cameras in room as if we never we would never have know . This care home has gone down hill since a new manager was appointed in February of this year. Daytime staff on 1st floor, though could not fault, they showed mum a lot of care.
Reply from Marc Pullen-James, Director of Care at Woodcroft Care HomeDear Michelle, Thank you for taking the time to share your thoughts. The welfare and wellbeing of our residents is paramount, and we are committed to providing the best standard of care, which is why incidents such as this are taken so seriously. We're sorry this incident involving your Mum occurred and assure you that we took immediate action, as we do not tolerate any kind of wrongdoing in our care home, and we have a robust safeguarding process in place. If you would like to discuss this further with me, I would be happy to speak with you directly. Marc Pullen-James, Director of Care
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Review of

Woodcroft Care Home

from Terry E (Son of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is cared for very well. The staff are great and very supportive. There is a full curriculum of stimulating activities for the residents entertainment. My mothers physical health has improved since being there, and I think it's because she now has a balanced nourishing diet.
Reply from Carolann Jones, Customer Engagement Lead at Woodcroft Care HomeThank you for your lovely review. We will pass your comments onto the colleague team.
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Review of

Woodcroft Care Home

from C H (Daughter of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at this home nearly 5-6 years. She has settled in very well. When she arrived she was nonverbal. But now she is very settled and speaks well. Staff are fantastic, always happy to assist. It's a very welcoming home. No smells, very clean. I'm very pleased with the home Mum is in. Thank
you staff.
Reply from Carolann Jones, Customer Engagement Lead at Woodcroft Care HomeThank you for your review. We are pleased that your mum has settled in lovely at Woodcroft and we will pass your comments onto the colleague team. Thank you.
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Review of

Woodcroft Care Home

from G G (Daughter-in-law of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like the thank everyone for the excellent care given to my mother-in-law which is down to the staff. She enjoys the food, the entertainment and the respect they show her. She says it's home from home. Well done Woodcroft.
Reply from Carolann Jones, Customer Engagement Lead at Woodcroft Care HomeThank you for you review. Your comments will be passed onto the colleague team at Woodcroft.
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Review of

Woodcroft Care Home

from David W (Son-in-law of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My putative mother-in-law has just finished four weeks of respite care at Woodcroft and the experience for her, and us as visitors, has been fantastic. The home is modern, spacious, clean, and airy, and the staff have all been very friendly and welcoming. My mother-in-law has been very comfortable and
content there, and spent some time saying fond goodbyes to other residents and staff.
We and, I'm sure she, would be perfectly happy if Woodcroft were to become her permanent home in the future.
Thanks again to all staff and management who have made her stay so comfortable.
Reply from Mandy Worgan, Deputy Manager at Woodcroft Care HomeThank you so much for your lovely review, and we are so pleased that Mum enjoyed her stay with us. I will pass on your kind words to the team, take care
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Review of

Woodcroft Care Home

from H D (Daughter of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed respite care urgently so we had no say in where she was placed. I was very anxious and concerned about where she was going to be. However, the minute we walked through the door I felt so much happier - every member of staff we have met has been warm, welcoming and so helpful. The home
is light, airy and comfortable with a real family feel to it. We met the absolutely fantastic manager - she is so approachable, has great energy and commitment and is also extremely professional with a clear vision and values. Her leadership is demonstrated in the whole ethos of the home and I have no doubt she will improve things even more over time. My mother is very happy there and thoroughly enjoys the varied activities. She also loves the food which is great quality. I have no hesitation in recommending Woodcroft as a genuinely caring, safe, friendly home from home for respite or permanent care. Well done everyone and thank you so much.
Reply from Mandy Worgan, Home Manager at Woodcroft Care HomeI'm so pleased Mum has enjoyed her stay at Woodcroft. Thank you so much for your lovely kind words, It will give me great pleasure to pass them on to all the team.
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Review of

Woodcroft Care Home

from John R (Husband of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife came to Woodcroft in May 2022 for respite and has been a resident since.
Woodcroft is not the Ritz, but it's clean and homely, the staff are amazing nothing is too much trouble, my wife as far as I am concerned is well looked after, and neither my family nor I have any issues. I can honestly
say this with a hand on my heart, the staff and management team are so friendly and welcoming, if I do have any issues at any time they are soon remedied.
If I had to go into a care home at any time in the future I would have no problem with coming here, in actual fact I was looked after here, after I had an operation in December 2023. I can't name any one member of staff or agency staff as they are all equally excellent. The food is always hot and tasty.
Reply from Mandy Worgan, Deputy Manager at Woodcroft Care HomeThank you so much for your kind words, I will pass them on to all the team.
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Review of

Woodcroft Care Home

from J J (Daughter of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The cleanliness of my father's room and the home has improved since earlier in the year. Laundry services need improvement with regard to a lot of clothes having been lost.
Reply from Carolann Jones, Management Information Officer at Woodcroft Care HomeThank you for your review. We will pass on your comments to the management team at Woodcroft.
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Review of

Woodcroft Care Home

from Paula M (Friend of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Took an elderly veteran friend to visit his wife. The gentleman had not been able to see his wife due to cancer treatment. What should have been a lovely visit turned out to be an upsetting one, due to the unprofessional manner of the manager on the top floor.
Total lack of respect to myself, a visitor
to the home.
Asked why we had visited and not asked permission! My gentlemen called the day before and asked if it was ok, the lady even said how lovely/nice. I was not believed on asking the same question 3 times.
Told me there was Covid on the floor! The receptionist would have said don't visit!
Proceeded to tell me that my gentleman could get it from his wife!
Accused me of videoing the visit when I was watching a video to give the couple privacy to talk! If this person can speak to a visitor in this way, I wouldn't want my family member in the home.
Floor Manager needs retraining in my opinion to treat people in a more respectful way.
Reply from Elaine Mathers, Manager at Woodcroft Care HomeThank you for your feedback. We are aware of the visit you have referred to and have looked into this.
For your reassurance there are protocols around visitation for a number of residents when people are visiting to ensure they are safe, and the visit is a positive one for all parties which from your review were not fully explained and this is an area we have reviewed.
We also ask that visitors respect that they are in another person's home and when using a phone notify the senior on duty to ensure we protect all person's privacy at all times, we do encourage the use of technology for video calls/phone calls etc but would provide a private area for this to happen again to ensure this is a positive experience for all parties and others living in Woodcroft were able to continue to enjoy their space.
We are sorry you felt your visit was not a positive one as we have many daily positive visits and interactions with family and friends of many of the residents at Woodcroft care home.
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Review of

Woodcroft Care Home

from A M (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Woodcroft Care Home in July and her care has been fantastic. A few hiccups in the first few weeks but the staff and management went above and beyond to ensure they were sorted. My mother felt at home and settled in. We are now six months in and it feels like she has been there forever.
We are on first name terms with staff, my mother shares banter and laughter with the staff on a daily basis, nothing is too much trouble for them, it's like a five star hotel and my mother is well at home here.
Reply from Elaine Mather, Registered Manager at Woodcroft Care HomeThank you so much for this lovely review. I will share with the team.
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Review of

Woodcroft Care Home

from L L (Daughter of Resident) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following an extremely stressful and upsetting year with our dad, it was the best and safest option for him to go into a care home.
We chose Woodcroft as we were highly recommended by a few family friends who had a positive experience here.
Since my dad moved in, couldn't be happier - although it's
an anxious time and Dad has taken a while to settle the staff have been absolutely amazing.
So professional but always so helpful, kind and personable - nothing is ever too much trouble. From my very first point of contact, I have nothing but thanks and praise for the whole team. We can now rest at night knowing our dad is safe and really well looked after.
Dad is not yet ready to be involved with all the activities but I know in time he will be.
So grateful to everyone at Woodcroft, thanks so much.
Reply from Carolann Jones, Management Information Officer. at Woodcroft Care HomeThank you for your lovely review. We will pass on your comments to the colleague team at Woodcroft. We are pleased that your Dad has settled in well.
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Review of

Woodcroft Care Home

from S A (Granddaughter of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a first experience of dealing with having a family member in a care home, it is tough. Then add Covid! Communication has been a challenge with the home. Not a negative, a challenge. For example, knowing what we as a family need to provide (clothes, toiletries etc) and knowing about social media groups.
Personal challenge has been the constant change in Covid rules and signing in and out of visits. Also knowing staff can take videos and photos of family and post them online... not sure that sits right with me.
Reply from Elaine Mather, Registered Manager at Woodcroft Care HomeThank you for your comment. I will inform the team here at Woodcroft. Please be assured that photos and videos are only uploaded onto our closed Facebook page for Woodcroft relatives only and not viewed by the general public. Unless permission has been agreed prior to upload.
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Review of

Woodcroft Care Home

from D B (Son of Resident) published on 16 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After watching my mother for the past year in the care home, I have enjoyed watching her taking part in all the events organised by the carers team. Seeing Mum laugh, smile and take part in events is fantastic. Mum used to say that she was lovely, but not anymore. She enjoys the singing, especially
the choir. Value for money - the safety of my mother heads much, much more value for money - question needs to be reworded!
Reply from Carolann Jones, Information Management Officer at Woodcroft Care HomeThank you for your lovely review. Your comments will be passed on to the colleague team. We are so pleased that your mother has settled in well at Woodcroft.
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Review of

Woodcroft Care Home

from Andrew S (Son of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When it became obvious that my mother needed constant care, we were very happy to be offered a place at Woodcroft. She has settled in well and seems quite content. Although she doesn’t always remember, she takes part in the many activities on offer. Whenever we go to visit her the staff always have
time for a chat and keep us informed of any concerns they may have about mum.
We can’t thank everyone at Woodcroft enough for their care and dedication.
Reply from Carolann Jones, Executive PA at Woodcroft Care HomeThank you for your lovely review. The lovely comments will be passed on to our colleague team. We are pleased that your mother has settled in at Woodcroft.
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Review of

Woodcroft Care Home

from Carolin H (Friend of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly and cooperative, happy to engage with the service user but have to be reminded of certain aids used (hearing aids not always given). Very small criticism. The care home is very clean and the food is excellent. I have very little, if any, interaction with management above seniors
on the 'shop floor' - who are amazing.
Reply from Elaine Mather, Registered Manager at Woodcroft Care HomeThank you for this lovely review. I will inform the team of your lovely comments. Regard.
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Review of

Gwynfa Care Home

from C T (Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The food is nice. I like living here. I like doing art and craft activities.
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Review of

Gwynfa Care Home

from J J (Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like my room. The staff are nice and the food is good.
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Review of

Gwynfa Care Home

from J M (Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I came here I have been happy for the first time in my life and I feel relaxed like I've never felt before. I want to thank all of the staff for being so amazing and for caring, and the residents too.
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Awards / Recognitions (0)

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