Care Homes Owned by Hafod Care Association in Cardiff

not respectful. I depend solely on the dedicated staff to provide the best care. One carer has been wonderful as has many staff over the years including senior nurse.

threatening behaviour towards my mum pointing at her and shouting with a horrid manner. Over a few days then mum had falls out of her room in the night or early hrs where she landed up in hospital. Mum deteriorated and within 5 weeks mum passed away. We recommend anyone to put cameras in room as if we never we would never have know . This care home has gone down hill since a new manager was appointed in February of this year. Daytime staff on 1st floor, though could not fault, they showed mum a lot of care.

you staff.

content there, and spent some time saying fond goodbyes to other residents and staff.
We and, I'm sure she, would be perfectly happy if Woodcroft were to become her permanent home in the future.
Thanks again to all staff and management who have made her stay so comfortable.

is light, airy and comfortable with a real family feel to it. We met the absolutely fantastic manager - she is so approachable, has great energy and commitment and is also extremely professional with a clear vision and values. Her leadership is demonstrated in the whole ethos of the home and I have no doubt she will improve things even more over time. My mother is very happy there and thoroughly enjoys the varied activities. She also loves the food which is great quality. I have no hesitation in recommending Woodcroft as a genuinely caring, safe, friendly home from home for respite or permanent care. Well done everyone and thank you so much.

say this with a hand on my heart, the staff and management team are so friendly and welcoming, if I do have any issues at any time they are soon remedied.
If I had to go into a care home at any time in the future I would have no problem with coming here, in actual fact I was looked after here, after I had an operation in December 2023. I can't name any one member of staff or agency staff as they are all equally excellent. The food is always hot and tasty.

to the home.
Asked why we had visited and not asked permission! My gentlemen called the day before and asked if it was ok, the lady even said how lovely/nice. I was not believed on asking the same question 3 times.
Told me there was Covid on the floor! The receptionist would have said don't visit!
Proceeded to tell me that my gentleman could get it from his wife!
Accused me of videoing the visit when I was watching a video to give the couple privacy to talk! If this person can speak to a visitor in this way, I wouldn't want my family member in the home.
Floor Manager needs retraining in my opinion to treat people in a more respectful way.

We are on first name terms with staff, my mother shares banter and laughter with the staff on a daily basis, nothing is too much trouble for them, it's like a five star hotel and my mother is well at home here.

an anxious time and Dad has taken a while to settle the staff have been absolutely amazing.
So professional but always so helpful, kind and personable - nothing is ever too much trouble. From my very first point of contact, I have nothing but thanks and praise for the whole team. We can now rest at night knowing our dad is safe and really well looked after.
Dad is not yet ready to be involved with all the activities but I know in time he will be.
So grateful to everyone at Woodcroft, thanks so much.

Personal challenge has been the constant change in Covid rules and signing in and out of visits. Also knowing staff can take videos and photos of family and post them online... not sure that sits right with me.

the choir. Value for money - the safety of my mother heads much, much more value for money - question needs to be reworded!

time for a chat and keep us informed of any concerns they may have about mum.
We can’t thank everyone at Woodcroft enough for their care and dedication.

on the 'shop floor' - who are amazing.