Care Homes Owned by Hafod Care Association in Cardiff

The staff here are all lovely, and thank you for looking after my dad.

All care & support staff have been excellent with phenomenal care & attention paid to the resident. They have all respected her outlook on life, religious wishes and calm demeanour. Management has been changeable over the years as has their attitude. They have with left after being confrontational and not respectful. I depend solely on the dedicated staff to provide the best care. One carer has been wonderful as has many staff over the years including senior nurse.

My mother has since passed after being in this care home not only were 2 people dismissed back in 2024 for duty of care regarding my mum which the then manager was absolutely amazing and could not apologise enough. Again in May this year another night time carer was suspended from duties for being verbally threatening behaviour towards my mum pointing at her and shouting with a horrid manner. Over a few days then mum had falls out of her room in the night or early hrs where she landed up in hospital. Mum deteriorated and within 5 weeks mum passed away. We recommend anyone to put cameras in room as if we never we would never have know . This care home has gone down hill since a new manager was appointed in February of this year. Daytime staff on 1st floor, though could not fault, they showed mum a lot of care.

My mother is cared for very well. The staff are great and very supportive. There is a full curriculum of stimulating activities for the residents entertainment. My mothers physical health has improved since being there, and I think it's because she now has a balanced nourishing diet.

Mum has been at this home nearly 5-6 years. She has settled in very well. When she arrived she was nonverbal. But now she is very settled and speaks well. Staff are fantastic, always happy to assist. It's a very welcoming home. No smells, very clean. I'm very pleased with the home Mum is in. Thank you staff.

I would like the thank everyone for the excellent care given to my mother-in-law which is down to the staff. She enjoys the food, the entertainment and the respect they show her. She says it's home from home. Well done Woodcroft.

Thanks again to all staff and management who have made her stay so comfortable.

My mother needed respite care urgently so we had no say in where she was placed. I was very anxious and concerned about where she was going to be. However, the minute we walked through the door I felt so much happier - every member of staff we have met has been warm, welcoming and so helpful. The home is light, airy and comfortable with a real family feel to it. We met the absolutely fantastic manager - she is so approachable, has great energy and commitment and is also extremely professional with a clear vision and values. Her leadership is demonstrated in the whole ethos of the home and I have no doubt she will improve things even more over time. My mother is very happy there and thoroughly enjoys the varied activities. She also loves the food which is great quality. I have no hesitation in recommending Woodcroft as a genuinely caring, safe, friendly home from home for respite or permanent care. Well done everyone and thank you so much.

If I had to go into a care home at any time in the future I would have no problem with coming here, in actual fact I was looked after here, after I had an operation in December 2023. I can't name any one member of staff or agency staff as they are all equally excellent. The food is always hot and tasty.

The cleanliness of my father's room and the home has improved since earlier in the year. Laundry services need improvement with regard to a lot of clothes having been lost.

Floor Manager needs retraining in my opinion to treat people in a more respectful way.

My mother arrived at Woodcroft Care Home in July and her care has been fantastic. A few hiccups in the first few weeks but the staff and management went above and beyond to ensure they were sorted. My mother felt at home and settled in. We are now six months in and it feels like she has been there forever. We are on first name terms with staff, my mother shares banter and laughter with the staff on a daily basis, nothing is too much trouble for them, it's like a five star hotel and my mother is well at home here.

So grateful to everyone at Woodcroft, thanks so much.

As a first experience of dealing with having a family member in a care home, it is tough. Then add Covid! Communication has been a challenge with the home. Not a negative, a challenge. For example, knowing what we as a family need to provide (clothes, toiletries etc) and knowing about social media groups. Personal challenge has been the constant change in Covid rules and signing in and out of visits. Also knowing staff can take videos and photos of family and post them online... not sure that sits right with me.

After watching my mother for the past year in the care home, I have enjoyed watching her taking part in all the events organised by the carers team. Seeing Mum laugh, smile and take part in events is fantastic. Mum used to say that she was lovely, but not anymore. She enjoys the singing, especially the choir. Value for money - the safety of my mother heads much, much more value for money - question needs to be reworded!

We can’t thank everyone at Woodcroft enough for their care and dedication.

Staff are always friendly and cooperative, happy to engage with the service user but have to be reminded of certain aids used (hearing aids not always given). Very small criticism. The care home is very clean and the food is excellent. I have very little, if any, interaction with management above seniors on the 'shop floor' - who are amazing.

The food is nice. I like living here. I like doing art and craft activities.

I like my room. The staff are nice and the food is good.

Since I came here I have been happy for the first time in my life and I feel relaxed like I've never felt before. I want to thank all of the staff for being so amazing and for caring, and the residents too.