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Care Homes Owned by Hafod Care Association in Torfaen

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Hafod Care Association in Torfaen

Only the locations & reviews in Torfaen for Hafod Care Association are showing below.

View the details of all 7 locations (with 262 reviews) owned by Hafod Care Association

Hafod Care Association Locations in Torfaen (2)

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2 Care Homes owned by Hafod Care Association in Torfaen
Cwmbran House Care Home

Five Locks Road, Pontnewydd, Cwmbran NP44 1AP 

9.8 42 reviews
"I am really impressed with this care home. It is very clean and my nan is well cared for. When I turn up to visit, the residents are always…"   Read all 42 reviews
Location Type Care Home

Cwmbran House is one of the highest-rated care homes in Cwmbran, as reviewed by residents and their families. Cwmbran House Care Home is a purpose-built single-storey care home for over 65s in Pontnewydd, Cwmbran. It has 56 bedrooms across three separate… Read more about Cwmbran House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • 56 Rooms from £1,095 / week
Plas y Garn Care Home

Park Gardens, Penygarn, Pontypool NP4 8DB 

9.4 41 reviews
"I visit several care homes in the area on behalf of my church. Plas Y Garn is one of my favourite. The management and staff go to great…"   Read all 41 reviews
Location Type Care Home

Plas-y-Garn is an elderly care facility that specialises in providing residential and dementia care for people aged 65 and over. The home has two self-contained areas accommodating 16 dementia and 16 residential residents. The home's two communities… Read more about Plas y Garn Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • 32 Rooms from £1,095 / week

Hafod Care Association Reviews in Torfaen (83)

9.5

Hafod Care Association has a Group Review Score of 9.5 (9.455) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hafod Care Association must have a Review Score.

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Review of

Cwmbran House Care Home

from Christina B (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This place is amazing ,my mother was reluctant to go into a care home she's been here two weeks and wants to stay there for the rest of her life.mam has been so well looked after and cared for .she is clean every day her mind is challenged with games and chats
The home is comfortable lovely on suite
rooms. Amazing staff so kind and friendly
Nothing is too much trouble they have made my mam feel like she's in a first class hotel only better .mam is 90 in feb and loving life after spending many years on her own
Her mind is now challenged and her hygiene is brilliant such a clean place . I love it I can't thank you all enough
Amazing environment thank you all xxx
Reply from Lynne Woodrow, Home Manager at Cwmbran House Care Home

Thank you so much for your review and kind words, your mam has settled in really well, I will also pass on your thanks to all the staff teams at Cwmbran House.

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Review of

Plas y Garn Care Home

from S P (Friend of Resident) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit several care homes in the area on behalf of my church. Plas Y Garn is one of my favourite. The management and staff go to great lengths to ensure that all residents feel "at Home" here, the love, the care and friendliness given by all staff is truly wonderful.
Reply from David Daniels, Home Manager at Plas y Garn Care Home

Thank you for your kind words. I know our residents look forward to your visits as do the staff.

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Review of

Cwmbran House Care Home

from R C (Grandson of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really impressed with this care home. It is very clean and my nan is well cared for. When I turn up to visit, the residents are always well looked after by the staff who engage with the residents carrying out activities. I really appreciate the staff going above and beyond and updating me on my
nan's condition. They also regularly update their social media page which is nice to see when I haven't visited for a few days.
Reply from Lynne Woodrow, Home Manager at Cwmbran House Care Home

Thank you for your kind words, it's our pleasure to look after your nan.

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Review of

Cwmbran House Care Home

from Carolyn B (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my mum's second respite care for two weeks. All the staff welcomed her back and are absolutely lovely to her. She has alzheimers and can be difficult at times, but I felt absolutely confident leaving her in the care of Cwmbran House when we went abroad for a week. She is a pescetarian and her
diet was catered for. All her washing was done and came back smelling lovely. I would have no hesitation in recommending Cwmbran House for respite or full time care. It is a wonderful place and is lovely to know that my husband and I can take a break from caring, and she will be well cared for. Thank you so much.
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Review of

Plas y Garn Care Home

from Amii C (Granddaughter of Resident) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the best care home that my Gran has settled into! After 2 years of me struggling to care for my nan alone without any family support I couldn't thank the care manager enough for accepting her into his care home!
Every staff member I have met have been absolutely amazing always going the extra
mile and ALWAYS giving the best care possible and making everyday a fun happy nice place to be!
The improvement in my nan has really made my year!
Reply from David Daniels, Home Manager at Plas y Garn Care Home

Thank you for your kind words. It is a pleasure to have her living with us. Such a lovely lady who has settled in well.

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Review of

Cwmbran House Care Home

from Kath K (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I have been thrilled with the way my mum has settled at Cwmbran House. We have been so impressed with the wonderful care and support that she has received. The activities that have been provided are so life enhancing, and it's so lovely to see Mum enjoying socialising again. We feel everyone
there gives their best to care for our loved ones, and we are so very grateful!
Reply from Hannah Lewis, Communications Officer at Cwmbran House Care Home

Thank you for your lovely review. We'll pass your kind words on to the team at Cwmbran House.

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Review of

Cwmbran House Care Home

from C K (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fabulous Mother's Day teatime. The tables were delightfully laid. Super selection of food. Constant top ups to tea and drinks. A lovely social occassion.
The carers were delightful, caring and gentle.
A super afternoon, thank you.
Reply from Hannah Lewis, Communications Officer at Cwmbran House Care Home

We're so pleased you enjoyed the special afternoon . Thank you for taking the time to share your feedback, the team really appreciate it.

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Review of

Cwmbran House Care Home

from D T (Brother of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the level of care, compassion and understanding of the whole staff. As a family we are more thanhappy knowing my brother is cared for in a very dignified way. More, he is very happy and that is most important to us.
Reply from Hannah Lewis, Communications Officer at Cwmbran House Care Home

Your kind words are very much appreciated by the team at Cwmbran House. Thank you for taking the time to leave a review.

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Review of

Plas y Garn Care Home

from Nigel M (Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been fantastic ihoe they have cared for my mother. Very caring by all the team. Even the care thet have shown us as a family as we are going through a very difficult time as we are at the end with mum. They have bent over backwards to accomadate all of the family by way of allowing us
to stay here for the full duration and privided meaks to all of us.
Reply from David Daniels, Home Manager at Plas y Garn Care Home

It was an absolute pleasure looking after your mother. She will be sorely missed. I am glad we could support you and your family during her last few days.

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Review of

Plas y Garn Care Home

from Gareth M (Son of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Plas Y Garn in May 2024, it was a turbulent move as she had a recurring infection and initially need hospitalisation several times. The staff and management went out of thier way to help even going to see mum in hospital.
After she was settled she soon learned to enjoy the activities,
they do something every morning and every afternoon, 7 days a week. Mum especially loved the Noddfa Music, Bingo and Coffe Mornings.
Unfortunately in March she became ill with chest infection and stopped eating, the whole team.. Management, Senior Carers, Carers, Catering and ancillary staff went out of thier way to make sure mum and her visiting family were made welcome and NOTHING was too much effort.
Unfortunately Mum became terminally ill, the open door policy they have meant her working relatives could when ever they were able.
Inher last days they allowed my brothers and I to sleep on site and even made sure we were fed and supplied with tea and coffee. No characters left..sorry!
Reply from David Daniels, Home Manager at Plas y Garn Care Home

It was an absolute pleasure looking after your mother. She will be sorely missed. I am glad we could support you and your family during her last few days. Thank you also for the contributions you made to the home. They will serve as a reminder of her time with us.

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Review of

Plas y Garn Care Home

from Paul M (Son of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has made my mother very comfortable and looked after her extremely well . And during her last days the care she received was second to none. The staff looked after mum and accommodated my family and looked after us very very well
Reply from David Daniels, Home Manager at Plas y Garn Care Home

It was an absolute pleasure looking after your mother. She will be sorely missed. I am glad we could support you and your family during her last few days.

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Review of

Cwmbran House Care Home

from Angela W (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can honestly say that the change in the care home has been amazing. The carers are so good with the residents and keep them amused a lot more. Big shout out to the entertainments coordinator. She is so interactive with the residents and they are always busy crafting, singing, dancing and playing games.
I am really impressed with the change.
Reply from Hannah Lewis, Communications Officer at Cwmbran House Care Home

Thank you for taking the time to leave a review. We'll share your lovely words with the team at Cwmbran House.

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Review of

Cwmbran House Care Home

from N P (Granddaughter of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is beautiful.. the staff are amazing and so helpful and friendly. Everywhere you walk it smells beautiful and the care is second to none. I feel happy and safe my grandma will be looked after with the best care.
Thank you all so much for your hard work!!
Reply from Hannah Lewis, Communications Officer at Cwmbran House Care Home

Thank you for your lovely words about Cwmbran House and the team, we really appreciate it.

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Review of

Cwmbran House Care Home

from A P (Daughter of Resident) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cwmbran House Care Home has provided our mother with a safe place to live for the past 10 months. Mum has dementia and has the space to walk around as the corridors are long which gives her freedom and a certain amount of independence. The garden which is accessible from the communal room is wonderful
during winter and summer and provides a safe space. As a family, we are very pleased with mum's care and I could recommend this care home.
Reply from Carolann Jones, Customer Engagement Lead at Cwmbran House Care Home

Thank you for your lovely review. We will pass your comments onto the colleague team. We are pleased that your mum has settled in well at Cwmbran House.

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Review of

Plas y Garn Care Home

from David C (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Plas y Garn for about 16 months and she is very well cared for there. She is happier than she has been for several years and gets on very well with all the staff, and other residents. I am always made to feel welcome when I visit, usually twice a week.
Keep up the good work.
Reply from David Daniels, Home Manager at Plas y Garn Care Home

Thank you for your kind words. It is always a pleasure to see you at the home and certainly brightens up your mother's day.

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Review of

Cwmbran House Care Home

from Louise D (Relative of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative is treated with great kindness and respect, all the staff seem to genuinely care about the residents. Family members are made welcome at any time and are contacted immediately regarding any issues.
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Review of

Cwmbran House Care Home

from H D (Son of Resident) published on 26 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad took a while to settle in but he has now been here for several months and is very happy. The staff are kind, courteous and always helpful. The food/restaurant is first class.
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Review of

Cwmbran House Care Home

from C L (Daughter-in-law of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really pleased that my mother in law has such good care.
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Review of

Plas y Garn Care Home

from Mark P (Son of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was placed at Plas y Garn earlier this year. It is fair to say that he did not want to go into a care facility. He has been supported with empathy and care to adjust to his new environment and is receiving excellent ongoing care from the staff at Plas y Garn. He eats well from a varied menu,
and his daily needs are all being met. The staff are friendly and courteous, and the family have been kept informed of his general well-being, any issues are brought to our attention promptly and solved with a minimum of fuss. It is a relief that he is in a safe, supportive, and caring environment and we are very happy with the care he is being given by everyone at Plas y Garn.
Reply from David Daniels, Home Manager at Plas y Garn Care Home

Thank you for your kind words. It can be a difficult time, not just for the resident, but also for the family. We strive to support everyone including families. Whatever we can do to make the adjustment as smooth as possible and make people feel comfortable.

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Review of

Plas y Garn Care Home

from Janet B (Niece of Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been at Plas y Garn for the last six months, he has settled well with the help of staff and management, he is well cared for, they have got to know his likes and dislikes, he always tells us he's happy, we find the staff very friendly and approachable on our visits, the home is lovely and
clean, and my uncle is always offered a choice at meal times. Thank you for all that you do.
Reply from David Daniels, Home Manager at Plas y Garn Care Home

I am so glad your uncle has settled in at Plas Y Garn. It has been a difficult/ uncertain time for him and he has made friends within the home and he is a pleasure to have around.

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