Cwmbran House Care Home

Five Locks Road, Pontnewydd, Cwmbran NP44 1AP
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9.8 42 Reviews
  • Cwmbran House Care Home, Cwmbran
Cwmbran House is a not-for-profit care home and one of the highest-rated care homes in Cwmbran, as reviewed by residents and their families.

Cwmbran House is a purpose-built single-storey care home for over 65s in Pontnewydd, Cwmbran. It has 56 bedrooms across three separate living areas, all alongside the Monmouthshire and Brecon Canal. The team focus on giving a great quality of life to people, whatever their abilities and needs are.

One wing is for specialist dementia care and the remaining two rooms are for the care of physically dependent older people. Two of the wings contain a lounge and dining area with a fully fitted kitchen and the other wing is comprised of 3 dining areas joined to individual rooms.

The team of specially trained colleagues provide tailored care to all of the residents, including those living with dementia.

Privacy of individuals is all important to the home, with the provision of locking doors and furniture. The majority of bedrooms are en-suite and some have adapted bathrooms.

Chefs provide a daily menu of tasty and nutritious meals. Special dietary requirements are taken into account.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095

Our bed prices are all inclusive and are bespoke to each individual's needs. We have many funding options available, which we are happy to talk you through. Please contact the care home for further details.

These prices are only a guideline, please contact Cwmbran House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lynne Woodrow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2006
  • Number of floors: 1

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (56)

Visiting

  • Visitors ae welcome at any time although the team kindly ask them to avoid protected meal times (12 - 1pm and 4.30 - 5.30pm) unless otherwise agreed. To encourage regular visits, relatives have the opportunity to purchase a key fob so that they can pop by as they please.

Parking

  • Ample on-site car parking, free of charge.

Cwmbran House Care Home Reviews (42)

9.8

Cwmbran House Care Home has a Review Score of 9.8 (9.764) out of 10, based on 16 reviews in the last 2 years.
Over all time Cwmbran House Care Home has 42 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cwmbran House Care Home
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Total of 42, showing 1-20
Review from Christina B (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This place is amazing ,my mother was reluctant to go into a care home she's been here two weeks and wants to stay there for the rest of her life.mam has been so well looked after and cared for .she is clean every day her mind is challenged with games and chats
The home is comfortable lovely on suite
rooms. Amazing staff so kind and friendly
Nothing is too much trouble they have made my mam feel like she's in a first class hotel only better .mam is 90 in feb and loving life after spending many years on her own
Her mind is now challenged and her hygiene is brilliant such a clean place . I love it I can't thank you all enough
Amazing environment thank you all xxx
Reply from Lynne Woodrow, Home Manager at Cwmbran House Care Home

Thank you so much for your review and kind words, your mam has settled in really well, I will also pass on your thanks to all the staff teams at Cwmbran House.

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Review from R C (Grandson of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really impressed with this care home. It is very clean and my nan is well cared for. When I turn up to visit, the residents are always well looked after by the staff who engage with the residents carrying out activities. I really appreciate the staff going above and beyond and updating me on my
nan's condition. They also regularly update their social media page which is nice to see when I haven't visited for a few days.
Reply from Lynne Woodrow, Home Manager at Cwmbran House Care Home

Thank you for your kind words, it's our pleasure to look after your nan.

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Review from Carolyn B (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my mum's second respite care for two weeks. All the staff welcomed her back and are absolutely lovely to her. She has alzheimers and can be difficult at times, but I felt absolutely confident leaving her in the care of Cwmbran House when we went abroad for a week. She is a pescetarian and her
diet was catered for. All her washing was done and came back smelling lovely. I would have no hesitation in recommending Cwmbran House for respite or full time care. It is a wonderful place and is lovely to know that my husband and I can take a break from caring, and she will be well cared for. Thank you so much.
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Review from Kath K (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I have been thrilled with the way my mum has settled at Cwmbran House. We have been so impressed with the wonderful care and support that she has received. The activities that have been provided are so life enhancing, and it's so lovely to see Mum enjoying socialising again. We feel everyone
there gives their best to care for our loved ones, and we are so very grateful!
Reply from Hannah Lewis, Communications Officer at Cwmbran House Care Home

Thank you for your lovely review. We'll pass your kind words on to the team at Cwmbran House.

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Review from C K (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fabulous Mother's Day teatime. The tables were delightfully laid. Super selection of food. Constant top ups to tea and drinks. A lovely social occassion.
The carers were delightful, caring and gentle.
A super afternoon, thank you.
Reply from Hannah Lewis, Communications Officer at Cwmbran House Care Home

We're so pleased you enjoyed the special afternoon . Thank you for taking the time to share your feedback, the team really appreciate it.

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Review from D T (Brother of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the level of care, compassion and understanding of the whole staff. As a family we are more thanhappy knowing my brother is cared for in a very dignified way. More, he is very happy and that is most important to us.
Reply from Hannah Lewis, Communications Officer at Cwmbran House Care Home

Your kind words are very much appreciated by the team at Cwmbran House. Thank you for taking the time to leave a review.

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Review from Angela W (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can honestly say that the change in the care home has been amazing. The carers are so good with the residents and keep them amused a lot more. Big shout out to the entertainments coordinator. She is so interactive with the residents and they are always busy crafting, singing, dancing and playing games.
I am really impressed with the change.
Reply from Hannah Lewis, Communications Officer at Cwmbran House Care Home

Thank you for taking the time to leave a review. We'll share your lovely words with the team at Cwmbran House.

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Review from N P (Granddaughter of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is beautiful.. the staff are amazing and so helpful and friendly. Everywhere you walk it smells beautiful and the care is second to none. I feel happy and safe my grandma will be looked after with the best care.
Thank you all so much for your hard work!!
Reply from Hannah Lewis, Communications Officer at Cwmbran House Care Home

Thank you for your lovely words about Cwmbran House and the team, we really appreciate it.

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Review from A P (Daughter of Resident) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cwmbran House Care Home has provided our mother with a safe place to live for the past 10 months. Mum has dementia and has the space to walk around as the corridors are long which gives her freedom and a certain amount of independence. The garden which is accessible from the communal room is wonderful
during winter and summer and provides a safe space. As a family, we are very pleased with mum's care and I could recommend this care home.
Reply from Carolann Jones, Customer Engagement Lead at Cwmbran House Care Home

Thank you for your lovely review. We will pass your comments onto the colleague team. We are pleased that your mum has settled in well at Cwmbran House.

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Review from Louise D (Relative of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative is treated with great kindness and respect, all the staff seem to genuinely care about the residents. Family members are made welcome at any time and are contacted immediately regarding any issues.
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Review from H D (Son of Resident) published on 26 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad took a while to settle in but he has now been here for several months and is very happy. The staff are kind, courteous and always helpful. The food/restaurant is first class.
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Review from C L (Daughter-in-law of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really pleased that my mother in law has such good care.
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Review from B L (Husband of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care beyond anything we believed possible, the whole care team beams smiles all day long. It's evident you all truly "care".
Thank you for everything you do to make the people you care for lives better.
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Review from L B (Daughter of Resident) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Cwmbran House as my mother always loved gardening and the resident's rooms are situated so each has a view of well-maintained gardens and use of same in good weather.
The home is clean and organised with a friendly atmosphere.
Importantly, the staff is very professional; equally essential,
residents are treated with kindness, thoughtfulness, patience, and respect. (Plus plenty of fun).
Families are welcomed at any time which is hugely reassuring, with any enquiries I have made being answered promptly and with care.
I have witnessed many fun-filled activities taking place, seen that birthdays are remembered, and have heard from more than one resident that the food is good too.
12 months on, I am so thankful we made the right choice for my mother, who is very happy here and would recommend Cwmbran House unreservedly.
Reply from Carolann Jones, Customer Engagement Lead at Cwmbran House Care Home

Thank you for your lovely comments, they will be passed on to the team at Cwmbran House.

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Review from S B (Son of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother has been at Cwmbran House Residential Care Home for nearly 2 years and most of the staff are very attentive. It is very obvious that it is understaffed. They try their best but sometimes Mum has to wait to be taken to the toilet. We were promised trips out in the minibus as part of the activity
programme but this has never happened. The use of agency staff means that some don't know the residents. There are some exceptional agency staff who are very good. Mum has her favourite carers who look after her well.
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Review from L R (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother, sister, and I viewed this care home and found that on just viewings it impressed us with its cleanliness and spaciousness which we found comforting. Also, we are very impressed by the care/resident relationship. We as a family were relieved when a place became available for our Mother. The
care our Mother receives has more than lived up to expectations. There are numerous activities for residents to participate in. I personally feel reassured after every visit that our Mother is in good hands.
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Review from Wendy H (Daughter of Resident) published on 13 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t praise this care home enough. The staff are so friendly to visitors and residents creating a lovely vibe in the home. Residents are happy, engaged and very well looked after, being offered a selection of activities daily. My mother is so happy here and loves the craft, singing and various visitors
the care home has to entertain residents. Thank you Cwmbran House Care Home, since moving in with you my mother is now thriving and has had a new lease of life.
Reply from David Lewis, Manager at Cwmbran House Care Home

Thank you for the lovely words, it can be a very challenging job at times but feedback like this makes it all worthwhile.

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Review from Sue P (Daughter of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the two years that my mother has been a resident, I have found the standards of the home to be very good indeed. The food is always very good and well-presented. The home is very clean and well-maintained. The facilities are excellent. Staff are always friendly when we visit and very helpful.
There seems to be an occasional problem with the laundry with items goings missing.
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Review from Sue D (Daughter of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has recently moved into the home and instantly felt safe and relaxed, he is already joining other residents for his meals, which he says are lovely. All the staff are so caring and treat the residents as part of their family. His room is bright and homely and we have been encouraged to make it
individual to dad with photos, his favourite chair and lots of other bits from home. He is also allowed visits from his favourite dog, which cheers him up no end. The family are so grateful to all the staff as we can now relax knowing he is being looked after so well.
Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you for your positive feedback, it is much appreciated by everyone and we are so pleased with how well dad settled in.

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Review from Paul K (Son of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Cwmbran House Care Home since March 2020.
In my opinion, the care home dealt with Covid as well as could be expected under very difficult circumstances.
The home is exceptionally clean and has been constructed in a way that provides the residents with an abundance of
natural light and views of the gardens.
Rooms are really good and every time I have visited my mum, her room is clean and fresh.
Communication between staff and myself either via email or phone has always been prompt with any issues/queries effectively dealt with by the staff.
I feel confident that my mum is being well looked after in a safe and caring environment.
Cwmbran House is definitely a care home I would happily recommend.
Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you for taking the time to give us a complimentary review, it is so nice for our staff group to see such lovely words.

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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Cwmbran House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for Cwmbran House Care Home is calculated as follows: ( (155 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 191 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cwmbran House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Lynne

Lynne Woodrow

Job Title: Home Manager Joined: 2025

Lynne has worked in care since 2007, progressing from care assistant to home manager. She’s led both nursing and residential homes across south Wales and holds QCF Levels 2, 3 and 5 in Leadership for Health and Social Care.


Known for her professionalism and warmth, Lynne is committed to high standards and building strong relationships with residents, families and colleagues.

Alex

Alex Antonescu

Job Title: Clinical Lead Nurse Joined: 2020

Alex started in care in 2016 as a healthcare assistant and soon after as a team leader and nursing assistant in England.


Alex joined Hafod in 2022 as a staff nurse and soon after became a clinical lead at our Ty Penrhos Care Home and was in charge of different units. Alex then worked at our Arthur Jenkins Care Home to support with medication management and care planning, before taking the opportunity to become clinical team lead at Cwmbran House.

Frequently Asked Questions about Cwmbran House Care Home

What types of Care is Cwmbran House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cwmbran House Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Cwmbran House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cwmbran House Care Home to the centre of Cwmbran?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cwmbran House Care Home to verify any information. View our terms and conditions. Cwmbran House Care Home has an Enhanced Service - more info.