Submit a Review for Cwmbran House Care Home
Five Locks Road, Pontnewydd, Cwmbran, NP44 1AP
View full details of Cwmbran House Care HomeLatest Reviews for Cwmbran House Care Home
29 January 2026
My mother has made the Cwmbran care home her happy second home .she loves it there .she is so well looked after .The staff are amazing ,patient, kind, understanding, I as a daughter of a resident wouldn't hesitate to recommend the home to anyone . Mam is so happy there ,she has a lovely room great
food love and care and attention from the staff .
they have a very good relationship with all the residents.The home is lovely and clean and the games and crafts and numourous things to pass the time in there are amazing . The hairdresser has a salon there and the residents can have there hair done weekly
Also a chiropodist visits regularly, Drs and nurses attend when needed .Im so pleased my mam is there .
19 November 2025
On Saturday 18th October my mother was able to celebrate with a large group of family and friends in a special room in Cwmbran House. It was a fantastic celebration. A beautiful cake was provided for this special 100th birthday. Staff were warm, welcoming and professional, before, during and after
her birthday. They were genuinely excited with us, such an occasion. Many guests mentioned the hospitality, space, and atmosphere of the home, thank you so much, a fantastic time was had by all.
10 November 2025
Excellent care from the staff. As a family we were reassured Mum was safe, happy and well cared for during her entire stay.
21 July 2025
I am really impressed with this care home. It is very clean and my nan is well cared for. When I turn up to visit, the residents are always well looked after by the staff who engage with the residents carrying out activities. I really appreciate the staff going above and beyond and updating me on my
nan's condition. They also regularly update their social media page which is nice to see when I haven't visited for a few days.
08 July 2025
This is my mum's second respite care for two weeks. All the staff welcomed her back and are absolutely lovely to her. She has alzheimers and can be difficult at times, but I felt absolutely confident leaving her in the care of Cwmbran House when we went abroad for a week. She is a pescetarian and
her diet was catered for. All her washing was done and came back smelling lovely. I would have no hesitation in recommending Cwmbran House for respite or full time care. It is a wonderful place and is lovely to know that my husband and I can take a break from caring, and she will be well cared for. Thank you so much.
20 May 2025
My husband and I have been thrilled with the way my mum has settled at Cwmbran House. We have been so impressed with the wonderful care and support that she has received. The activities that have been provided are so life enhancing, and it's so lovely to see Mum enjoying socialising again. We feel
everyone there gives their best to care for our loved ones, and we are so very grateful!
02 May 2025
Very impressed with the level of care, compassion and understanding of the whole staff. As a family we are more thanhappy knowing my brother is cared for in a very dignified way. More, he is very happy and that is most important to us.
26 March 2025
I can honestly say that the change in the care home has been amazing. The carers are so good with the residents and keep them amused a lot more. Big shout out to the entertainments coordinator. She is so interactive with the residents and they are always busy crafting, singing, dancing and playing
games. I am really impressed with the change.
20 March 2025
This care home is beautiful.. the staff are amazing and so helpful and friendly. Everywhere you walk it smells beautiful and the care is second to none. I feel happy and safe my grandma will be looked after with the best care.
Thank you all so much for your hard work!!
18 February 2025
Cwmbran House Care Home has provided our mother with a safe place to live for the past 10 months. Mum has dementia and has the space to walk around as the corridors are long which gives her freedom and a certain amount of independence. The garden which is accessible from the communal room is
wonderful during winter and summer and provides a safe space. As a family, we are very pleased with mum's care and I could recommend this care home.
15 January 2025
My relative is treated with great kindness and respect, all the staff seem to genuinely care about the residents. Family members are made welcome at any time and are contacted immediately regarding any issues.
26 December 2024
Dad took a while to settle in but he has now been here for several months and is very happy. The staff are kind, courteous and always helpful. The food/restaurant is first class.
24 December 2024
Really pleased that my mother in law has such good care.
01 October 2024
Care beyond anything we believed possible, the whole care team beams smiles all day long. It's evident you all truly "care".
Thank you for everything you do to make the people you care for lives better.
17 July 2024
We chose Cwmbran House as my mother always loved gardening and the resident's rooms are situated so each has a view of well-maintained gardens and use of same in good weather.
The home is clean and organised with a friendly atmosphere.
Importantly, the staff is very professional; equally
essential, residents are treated with kindness, thoughtfulness, patience, and respect. (Plus plenty of fun).
Families are welcomed at any time which is hugely reassuring, with any enquiries I have made being answered promptly and with care.
I have witnessed many fun-filled activities taking place, seen that birthdays are remembered, and have heard from more than one resident that the food is good too.
12 months on, I am so thankful we made the right choice for my mother, who is very happy here and would recommend Cwmbran House unreservedly.
05 July 2024
My Mother has been at Cwmbran House Residential Care Home for nearly 2 years and most of the staff are very attentive. It is very obvious that it is understaffed. They try their best but sometimes Mum has to wait to be taken to the toilet. We were promised trips out in the minibus as part of the
activity programme but this has never happened. The use of agency staff means that some don't know the residents. There are some exceptional agency staff who are very good. Mum has her favourite carers who look after her well.
27 June 2024
My brother, sister, and I viewed this care home and found that on just viewings it impressed us with its cleanliness and spaciousness which we found comforting. Also, we are very impressed by the care/resident relationship. We as a family were relieved when a place became available for our Mother.
The care our Mother receives has more than lived up to expectations. There are numerous activities for residents to participate in. I personally feel reassured after every visit that our Mother is in good hands.
13 May 2023
I can’t praise this care home enough. The staff are so friendly to visitors and residents creating a lovely vibe in the home. Residents are happy, engaged and very well looked after, being offered a selection of activities daily. My mother is so happy here and loves the craft, singing and various
visitors the care home has to entertain residents. Thank you Cwmbran House Care Home, since moving in with you my mother is now thriving and has had a new lease of life.
06 February 2023
During the two years that my mother has been a resident, I have found the standards of the home to be very good indeed. The food is always very good and well-presented. The home is very clean and well-maintained. The facilities are excellent. Staff are always friendly when we visit and very helpful.
There seems to be an occasional problem with the laundry with items goings missing.
07 June 2022
My dad has recently moved into the home and instantly felt safe and relaxed, he is already joining other residents for his meals, which he says are lovely. All the staff are so caring and treat the residents as part of their family. His room is bright and homely and we have been encouraged to make
it individual to dad with photos, his favourite chair and lots of other bits from home. He is also allowed visits from his favourite dog, which cheers him up no end. The family are so grateful to all the staff as we can now relax knowing he is being looked after so well.
Latest Reviews for Cwmbran House Care Home
29 January 2026
My mother has made the Cwmbran care home her happy second home .she loves it there .she is so well looked after .The staff are amazing ,patient, kind, understanding, I as a daughter of a resident wouldn't hesitate to recommend the home to anyone . Mam is so happy there ,she has a lovely room great
food love and care and attention from the staff .
they have a very good relationship with all the residents.The home is lovely and clean and the games and crafts and numourous things to pass the time in there are amazing . The hairdresser has a salon there and the residents can have there hair done weekly
Also a chiropodist visits regularly, Drs and nurses attend when needed .Im so pleased my mam is there .
19 November 2025
On Saturday 18th October my mother was able to celebrate with a large group of family and friends in a special room in Cwmbran House. It was a fantastic celebration. A beautiful cake was provided for this special 100th birthday. Staff were warm, welcoming and professional, before, during and after
her birthday. They were genuinely excited with us, such an occasion. Many guests mentioned the hospitality, space, and atmosphere of the home, thank you so much, a fantastic time was had by all.
10 November 2025
Excellent care from the staff. As a family we were reassured Mum was safe, happy and well cared for during her entire stay.
21 July 2025
I am really impressed with this care home. It is very clean and my nan is well cared for. When I turn up to visit, the residents are always well looked after by the staff who engage with the residents carrying out activities. I really appreciate the staff going above and beyond and updating me on my
nan's condition. They also regularly update their social media page which is nice to see when I haven't visited for a few days.
08 July 2025
This is my mum's second respite care for two weeks. All the staff welcomed her back and are absolutely lovely to her. She has alzheimers and can be difficult at times, but I felt absolutely confident leaving her in the care of Cwmbran House when we went abroad for a week. She is a pescetarian and
her diet was catered for. All her washing was done and came back smelling lovely. I would have no hesitation in recommending Cwmbran House for respite or full time care. It is a wonderful place and is lovely to know that my husband and I can take a break from caring, and she will be well cared for. Thank you so much.
20 May 2025
My husband and I have been thrilled with the way my mum has settled at Cwmbran House. We have been so impressed with the wonderful care and support that she has received. The activities that have been provided are so life enhancing, and it's so lovely to see Mum enjoying socialising again. We feel
everyone there gives their best to care for our loved ones, and we are so very grateful!
02 May 2025
Very impressed with the level of care, compassion and understanding of the whole staff. As a family we are more thanhappy knowing my brother is cared for in a very dignified way. More, he is very happy and that is most important to us.
26 March 2025
I can honestly say that the change in the care home has been amazing. The carers are so good with the residents and keep them amused a lot more. Big shout out to the entertainments coordinator. She is so interactive with the residents and they are always busy crafting, singing, dancing and playing
games. I am really impressed with the change.
20 March 2025
This care home is beautiful.. the staff are amazing and so helpful and friendly. Everywhere you walk it smells beautiful and the care is second to none. I feel happy and safe my grandma will be looked after with the best care.
Thank you all so much for your hard work!!
18 February 2025
Cwmbran House Care Home has provided our mother with a safe place to live for the past 10 months. Mum has dementia and has the space to walk around as the corridors are long which gives her freedom and a certain amount of independence. The garden which is accessible from the communal room is
wonderful during winter and summer and provides a safe space. As a family, we are very pleased with mum's care and I could recommend this care home.
15 January 2025
My relative is treated with great kindness and respect, all the staff seem to genuinely care about the residents. Family members are made welcome at any time and are contacted immediately regarding any issues.
26 December 2024
Dad took a while to settle in but he has now been here for several months and is very happy. The staff are kind, courteous and always helpful. The food/restaurant is first class.
24 December 2024
Really pleased that my mother in law has such good care.
01 October 2024
Care beyond anything we believed possible, the whole care team beams smiles all day long. It's evident you all truly "care".
Thank you for everything you do to make the people you care for lives better.
17 July 2024
We chose Cwmbran House as my mother always loved gardening and the resident's rooms are situated so each has a view of well-maintained gardens and use of same in good weather.
The home is clean and organised with a friendly atmosphere.
Importantly, the staff is very professional; equally
essential, residents are treated with kindness, thoughtfulness, patience, and respect. (Plus plenty of fun).
Families are welcomed at any time which is hugely reassuring, with any enquiries I have made being answered promptly and with care.
I have witnessed many fun-filled activities taking place, seen that birthdays are remembered, and have heard from more than one resident that the food is good too.
12 months on, I am so thankful we made the right choice for my mother, who is very happy here and would recommend Cwmbran House unreservedly.
05 July 2024
My Mother has been at Cwmbran House Residential Care Home for nearly 2 years and most of the staff are very attentive. It is very obvious that it is understaffed. They try their best but sometimes Mum has to wait to be taken to the toilet. We were promised trips out in the minibus as part of the
activity programme but this has never happened. The use of agency staff means that some don't know the residents. There are some exceptional agency staff who are very good. Mum has her favourite carers who look after her well.
27 June 2024
My brother, sister, and I viewed this care home and found that on just viewings it impressed us with its cleanliness and spaciousness which we found comforting. Also, we are very impressed by the care/resident relationship. We as a family were relieved when a place became available for our Mother.
The care our Mother receives has more than lived up to expectations. There are numerous activities for residents to participate in. I personally feel reassured after every visit that our Mother is in good hands.
13 May 2023
I can’t praise this care home enough. The staff are so friendly to visitors and residents creating a lovely vibe in the home. Residents are happy, engaged and very well looked after, being offered a selection of activities daily. My mother is so happy here and loves the craft, singing and various
visitors the care home has to entertain residents. Thank you Cwmbran House Care Home, since moving in with you my mother is now thriving and has had a new lease of life.
06 February 2023
During the two years that my mother has been a resident, I have found the standards of the home to be very good indeed. The food is always very good and well-presented. The home is very clean and well-maintained. The facilities are excellent. Staff are always friendly when we visit and very helpful.
There seems to be an occasional problem with the laundry with items goings missing.
07 June 2022
My dad has recently moved into the home and instantly felt safe and relaxed, he is already joining other residents for his meals, which he says are lovely. All the staff are so caring and treat the residents as part of their family. His room is bright and homely and we have been encouraged to make
it individual to dad with photos, his favourite chair and lots of other bits from home. He is also allowed visits from his favourite dog, which cheers him up no end. The family are so grateful to all the staff as we can now relax knowing he is being looked after so well.