Submit a Review for Cwmbran House Care Home
Five Locks Road, Pontnewydd, Cwmbran, NP44 1AP
View Full Details of Cwmbran House Care HomeLatest Reviews for Cwmbran House Care Home
16 September 2025
This place is amazing ,my mother was reluctant to go into a care home she's been here two weeks and wants to stay there for the rest of her life.mam has been so well looked after and cared for .she is clean every day her mind is challenged with games and chats The home is comfortable lovely on suite rooms. Amazing staff so kind and friendly Nothing is too much trouble they have made my mam feel like she's in a first class hotel only better .mam is 90 in feb and loving life after spending many years on her own Her mind is now challenged and her hygiene is brilliant such a clean place . I love it I can't thank you all enough Amazing environment thank you all xxx
21 July 2025
I am really impressed with this care home. It is very clean and my nan is well cared for. When I turn up to visit, the residents are always well looked after by the staff who engage with the residents carrying out activities. I really appreciate the staff going above and beyond and updating me on my nan's condition. They also regularly update their social media page which is nice to see when I haven't visited for a few days.
08 July 2025
This is my mum's second respite care for two weeks. All the staff welcomed her back and are absolutely lovely to her. She has alzheimers and can be difficult at times, but I felt absolutely confident leaving her in the care of Cwmbran House when we went abroad for a week. She is a pescetarian and her diet was catered for. All her washing was done and came back smelling lovely. I would have no hesitation in recommending Cwmbran House for respite or full time care. It is a wonderful place and is lovely to know that my husband and I can take a break from caring, and she will be well cared for. Thank you so much.
20 May 2025
My husband and I have been thrilled with the way my mum has settled at Cwmbran House. We have been so impressed with the wonderful care and support that she has received. The activities that have been provided are so life enhancing, and it's so lovely to see Mum enjoying socialising again. We feel everyone there gives their best to care for our loved ones, and we are so very grateful!
12 May 2025
A fabulous Mother's Day teatime. The tables were delightfully laid. Super selection of food. Constant top ups to tea and drinks. A lovely social occassion. The carers were delightful, caring and gentle. A super afternoon, thank you.
02 May 2025
Very impressed with the level of care, compassion and understanding of the whole staff. As a family we are more thanhappy knowing my brother is cared for in a very dignified way. More, he is very happy and that is most important to us.
26 March 2025
I can honestly say that the change in the care home has been amazing. The carers are so good with the residents and keep them amused a lot more. Big shout out to the entertainments coordinator. She is so interactive with the residents and they are always busy crafting, singing, dancing and playing games. I am really impressed with the change.
20 March 2025
This care home is beautiful.. the staff are amazing and so helpful and friendly. Everywhere you walk it smells beautiful and the care is second to none. I feel happy and safe my grandma will be looked after with the best care. Thank you all so much for your hard work!!
18 February 2025
Cwmbran House Care Home has provided our mother with a safe place to live for the past 10 months. Mum has dementia and has the space to walk around as the corridors are long which gives her freedom and a certain amount of independence. The garden which is accessible from the communal room is wonderful during winter and summer and provides a safe space. As a family, we are very pleased with mum's care and I could recommend this care home.
15 January 2025
My relative is treated with great kindness and respect, all the staff seem to genuinely care about the residents. Family members are made welcome at any time and are contacted immediately regarding any issues.
26 December 2024
Dad took a while to settle in but he has now been here for several months and is very happy. The staff are kind, courteous and always helpful. The food/restaurant is first class.
24 December 2024
Really pleased that my mother in law has such good care.
01 October 2024
Care beyond anything we believed possible, the whole care team beams smiles all day long. It's evident you all truly "care". Thank you for everything you do to make the people you care for lives better.
17 July 2024
We chose Cwmbran House as my mother always loved gardening and the resident's rooms are situated so each has a view of well-maintained gardens and use of same in good weather. The home is clean and organised with a friendly atmosphere. Importantly, the staff is very professional; equally essential, residents are treated with kindness, thoughtfulness, patience, and respect. (Plus plenty of fun). Families are welcomed at any time which is hugely reassuring, with any enquiries I have made being answered promptly and with care. I have witnessed many fun-filled activities taking place, seen that birthdays are remembered, and have heard from more than one resident that the food is good too. 12 months on, I am so thankful we made the right choice for my mother, who is very happy here and would recommend Cwmbran House unreservedly.
05 July 2024
My Mother has been at Cwmbran House Residential Care Home for nearly 2 years and most of the staff are very attentive. It is very obvious that it is understaffed. They try their best but sometimes Mum has to wait to be taken to the toilet. We were promised trips out in the minibus as part of the activity programme but this has never happened. The use of agency staff means that some don't know the residents. There are some exceptional agency staff who are very good. Mum has her favourite carers who look after her well.
27 June 2024
My brother, sister, and I viewed this care home and found that on just viewings it impressed us with its cleanliness and spaciousness which we found comforting. Also, we are very impressed by the care/resident relationship. We as a family were relieved when a place became available for our Mother. The care our Mother receives has more than lived up to expectations. There are numerous activities for residents to participate in. I personally feel reassured after every visit that our Mother is in good hands.
13 May 2023
I can’t praise this care home enough. The staff are so friendly to visitors and residents creating a lovely vibe in the home. Residents are happy, engaged and very well looked after, being offered a selection of activities daily. My mother is so happy here and loves the craft, singing and various visitors the care home has to entertain residents. Thank you Cwmbran House Care Home, since moving in with you my mother is now thriving and has had a new lease of life.
06 February 2023
During the two years that my mother has been a resident, I have found the standards of the home to be very good indeed. The food is always very good and well-presented. The home is very clean and well-maintained. The facilities are excellent. Staff are always friendly when we visit and very helpful. There seems to be an occasional problem with the laundry with items goings missing.
07 June 2022
My dad has recently moved into the home and instantly felt safe and relaxed, he is already joining other residents for his meals, which he says are lovely. All the staff are so caring and treat the residents as part of their family. His room is bright and homely and we have been encouraged to make it individual to dad with photos, his favourite chair and lots of other bits from home. He is also allowed visits from his favourite dog, which cheers him up no end. The family are so grateful to all the staff as we can now relax knowing he is being looked after so well.
30 May 2022
My mum has been a resident at Cwmbran House Care Home since March 2020. In my opinion, the care home dealt with Covid as well as could be expected under very difficult circumstances. The home is exceptionally clean and has been constructed in a way that provides the residents with an abundance of natural light and views of the gardens. Rooms are really good and every time I have visited my mum, her room is clean and fresh. Communication between staff and myself either via email or phone has always been prompt with any issues/queries effectively dealt with by the staff. I feel confident that my mum is being well looked after in a safe and caring environment. Cwmbran House is definitely a care home I would happily recommend.
Latest Reviews for Cwmbran House Care Home
16 September 2025
This place is amazing ,my mother was reluctant to go into a care home she's been here two weeks and wants to stay there for the rest of her life.mam has been so well looked after and cared for .she is clean every day her mind is challenged with games and chats The home is comfortable lovely on suite rooms. Amazing staff so kind and friendly Nothing is too much trouble they have made my mam feel like she's in a first class hotel only better .mam is 90 in feb and loving life after spending many years on her own Her mind is now challenged and her hygiene is brilliant such a clean place . I love it I can't thank you all enough Amazing environment thank you all xxx
21 July 2025
I am really impressed with this care home. It is very clean and my nan is well cared for. When I turn up to visit, the residents are always well looked after by the staff who engage with the residents carrying out activities. I really appreciate the staff going above and beyond and updating me on my nan's condition. They also regularly update their social media page which is nice to see when I haven't visited for a few days.
08 July 2025
This is my mum's second respite care for two weeks. All the staff welcomed her back and are absolutely lovely to her. She has alzheimers and can be difficult at times, but I felt absolutely confident leaving her in the care of Cwmbran House when we went abroad for a week. She is a pescetarian and her diet was catered for. All her washing was done and came back smelling lovely. I would have no hesitation in recommending Cwmbran House for respite or full time care. It is a wonderful place and is lovely to know that my husband and I can take a break from caring, and she will be well cared for. Thank you so much.
20 May 2025
My husband and I have been thrilled with the way my mum has settled at Cwmbran House. We have been so impressed with the wonderful care and support that she has received. The activities that have been provided are so life enhancing, and it's so lovely to see Mum enjoying socialising again. We feel everyone there gives their best to care for our loved ones, and we are so very grateful!
12 May 2025
A fabulous Mother's Day teatime. The tables were delightfully laid. Super selection of food. Constant top ups to tea and drinks. A lovely social occassion. The carers were delightful, caring and gentle. A super afternoon, thank you.
02 May 2025
Very impressed with the level of care, compassion and understanding of the whole staff. As a family we are more thanhappy knowing my brother is cared for in a very dignified way. More, he is very happy and that is most important to us.
26 March 2025
I can honestly say that the change in the care home has been amazing. The carers are so good with the residents and keep them amused a lot more. Big shout out to the entertainments coordinator. She is so interactive with the residents and they are always busy crafting, singing, dancing and playing games. I am really impressed with the change.
20 March 2025
This care home is beautiful.. the staff are amazing and so helpful and friendly. Everywhere you walk it smells beautiful and the care is second to none. I feel happy and safe my grandma will be looked after with the best care. Thank you all so much for your hard work!!
18 February 2025
Cwmbran House Care Home has provided our mother with a safe place to live for the past 10 months. Mum has dementia and has the space to walk around as the corridors are long which gives her freedom and a certain amount of independence. The garden which is accessible from the communal room is wonderful during winter and summer and provides a safe space. As a family, we are very pleased with mum's care and I could recommend this care home.
15 January 2025
My relative is treated with great kindness and respect, all the staff seem to genuinely care about the residents. Family members are made welcome at any time and are contacted immediately regarding any issues.
26 December 2024
Dad took a while to settle in but he has now been here for several months and is very happy. The staff are kind, courteous and always helpful. The food/restaurant is first class.
24 December 2024
Really pleased that my mother in law has such good care.
01 October 2024
Care beyond anything we believed possible, the whole care team beams smiles all day long. It's evident you all truly "care". Thank you for everything you do to make the people you care for lives better.
17 July 2024
We chose Cwmbran House as my mother always loved gardening and the resident's rooms are situated so each has a view of well-maintained gardens and use of same in good weather. The home is clean and organised with a friendly atmosphere. Importantly, the staff is very professional; equally essential, residents are treated with kindness, thoughtfulness, patience, and respect. (Plus plenty of fun). Families are welcomed at any time which is hugely reassuring, with any enquiries I have made being answered promptly and with care. I have witnessed many fun-filled activities taking place, seen that birthdays are remembered, and have heard from more than one resident that the food is good too. 12 months on, I am so thankful we made the right choice for my mother, who is very happy here and would recommend Cwmbran House unreservedly.
05 July 2024
My Mother has been at Cwmbran House Residential Care Home for nearly 2 years and most of the staff are very attentive. It is very obvious that it is understaffed. They try their best but sometimes Mum has to wait to be taken to the toilet. We were promised trips out in the minibus as part of the activity programme but this has never happened. The use of agency staff means that some don't know the residents. There are some exceptional agency staff who are very good. Mum has her favourite carers who look after her well.
27 June 2024
My brother, sister, and I viewed this care home and found that on just viewings it impressed us with its cleanliness and spaciousness which we found comforting. Also, we are very impressed by the care/resident relationship. We as a family were relieved when a place became available for our Mother. The care our Mother receives has more than lived up to expectations. There are numerous activities for residents to participate in. I personally feel reassured after every visit that our Mother is in good hands.
13 May 2023
I can’t praise this care home enough. The staff are so friendly to visitors and residents creating a lovely vibe in the home. Residents are happy, engaged and very well looked after, being offered a selection of activities daily. My mother is so happy here and loves the craft, singing and various visitors the care home has to entertain residents. Thank you Cwmbran House Care Home, since moving in with you my mother is now thriving and has had a new lease of life.
06 February 2023
During the two years that my mother has been a resident, I have found the standards of the home to be very good indeed. The food is always very good and well-presented. The home is very clean and well-maintained. The facilities are excellent. Staff are always friendly when we visit and very helpful. There seems to be an occasional problem with the laundry with items goings missing.
07 June 2022
My dad has recently moved into the home and instantly felt safe and relaxed, he is already joining other residents for his meals, which he says are lovely. All the staff are so caring and treat the residents as part of their family. His room is bright and homely and we have been encouraged to make it individual to dad with photos, his favourite chair and lots of other bits from home. He is also allowed visits from his favourite dog, which cheers him up no end. The family are so grateful to all the staff as we can now relax knowing he is being looked after so well.
30 May 2022
My mum has been a resident at Cwmbran House Care Home since March 2020. In my opinion, the care home dealt with Covid as well as could be expected under very difficult circumstances. The home is exceptionally clean and has been constructed in a way that provides the residents with an abundance of natural light and views of the gardens. Rooms are really good and every time I have visited my mum, her room is clean and fresh. Communication between staff and myself either via email or phone has always been prompt with any issues/queries effectively dealt with by the staff. I feel confident that my mum is being well looked after in a safe and caring environment. Cwmbran House is definitely a care home I would happily recommend.