






Cwmbran House is a not-for-profit care home and one of the highest-rated care homes in Cwmbran, as reviewed by residents and their families.
Cwmbran House is a purpose-built single-storey care home for over 65s in Pontnewydd, Cwmbran. It has 56 bedrooms across three separate living areas, all alongside the Monmouthshire and Brecon Canal. The team focus on giving a great quality of life to people, whatever their abilities and needs are.
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Care Provided by Cwmbran House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 56 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our bed prices are all inclusive and are bespoke to each individual's needs. We have many funding options available, which we are happy to talk you through. Please contact the care home for further details.
The price(s) shown are provided by the care home. Contact Cwmbran House Care Home for full pricing details and T&Cs.
Contact Cwmbran House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hafod Care Association
- Voluntary / Not for Profit Owned
Person in charge
- Lynne Woodrow(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1996
- Last Refurbishment: 2006
- Number of floors: 1
Room Information
- Single Rooms (56)
- Single Rooms with ensuite Wet Room (56)
Visiting
- Visitors ae welcome at any time although the team kindly ask them to avoid protected meal times (12 - 1pm and 4.30 - 5.30pm) unless otherwise agreed. To encourage regular visits, relatives have the opportunity to purchase a key fob so that they can pop by as they please.
Parking
- Ample on-site car parking, free of charge.
Cwmbran House Care Home Reviews (45)
Cwmbran House Care Home has a Review Score of 9.7 (9.716) out of 10, based on 16 reviews in the last 2 years.
Over all time Cwmbran House Care Home has 45 reviews.
During the two years that my mother has been a resident, I have found the standards of the home to be very good indeed. The food is always very good and well-presented. The home is very clean and well-maintained. The facilities are excellent. Staff are always friendly when we visit and very helpful. There seems to be an occasional problem with the laundry with items goings missing.
My dad has recently moved into the home and instantly felt safe and relaxed, he is already joining other residents for his meals, which he says are lovely. All the staff are so caring and treat the residents as part of their family. His room is bright and homely and we have been encouraged to make it individual to dad with photos, his favourite chair and lots of other bits from home. He is also allowed visits from his favourite dog, which cheers him up no end. The family are so grateful to all the staff as we can now relax knowing he is being looked after so well.
Thank you for your positive feedback, it is much appreciated by everyone and we are so pleased with how well dad settled in.
In my opinion, the care home dealt with Covid as well as could be expected under very difficult circumstances.
The home is exceptionally clean and has been constructed in a way that provides the residents with an abundance of natural light and views of the gardens.
Rooms are really good and every time I have visited my mum, her room is clean and fresh.
Communication between staff and myself either via email or phone has always been prompt with any issues/queries effectively dealt with by the staff.
I feel confident that my mum is being well looked after in a safe and caring environment.
Cwmbran House is definitely a care home I would happily recommend.
Thank you for taking the time to give us a complimentary review, it is so nice for our staff group to see such lovely words.
And compassionate too - I will be eternally grateful that when things were most difficult during Covid and Dad was terribly ill, they went above and beyond to care for him too and ensure Mum and I could spend so much precious time with him.
It's always a worry finding somewhere you can trust that someone close will be happy and looked after with love, so Cwmbran House gets my highest recommendation. Excellent, modern facilities, lively, social activities, good company, good food and well run. But it's the staff who'll make you glad you made such a good choice. I can't thank them all enough.
Thank you so much for your kind words. It has been our pleasure with you being so far away.
The staff are friendly, always professional and approachable and take great care of my mother.
Mam was hesitant at first about being in care but now realises that it was for the best and says she feels safe and well looked after. The staff are wonderful and cannot do enough for her.
Mam has plenty of company and made new friends with other residents, her appetite, drinking and mobility have also improved.
Myself and my wife would like to say thank you to Cwmbran House and all it's staff for the wonderful care my mother is receiving and making her feel safe and happy.
We are so pleased that everyone is happy with the care and support provided.
Mum has been in Cwmbran House Care Home since March 2020, just before Covid lockdown. The last two years have been an extremely difficult and challenging time for everyone and I can’t thank the staff enough for their commitment, care, professionalism, understanding, flexibility, support and love during this time. It continues to be extremely hard to accept that Mum is in a care home however, dementia is a horrible condition which requires specialist care. With the care and encouragement from all the staff and management, Mum has settled well and I can sleep at night knowing that she is safe, well cared for, loved and respected. As I always say every time I visit. Thank you to everyone.
Thank you very much for your review, it is appreciated by all staff at the home.
This is a marvellous place. My father-in-law is having a wonderful time. He has met loads of new people and he loves the staff and the residents. He goes to choir and participates in everything on offer. Oh and he loves the food.
Thank you so much for taking the time to review our home. We are all so pleased that you are happy with your father-in-law's care.
My mum has been in Cwmbran House since November 2021. During that time, the staff have had to deal with varying situations as she is 101. The systems put in place by the management are excellent, the relationship with the GP surgery and other medical bodies is embedded in their policy and as a family, we are always informed. The care, the most important element, is absolutely wonderful, nothing is too much trouble and everyone from the care staff, kitchen staff, cleaners and the caretaker are involved with my mum and our family. It was hard to hand over Mum's care to anyone else, but Cwmbran House has been the perfect solution. She is our mum and very precious and we are so grateful to everyone for their love and support.
Thank you for your kind words regarding our team. It has been a pleasure supporting you all as a family on what we know was a hard decision for you to make.
My grandmother (great) came here last October. The staff and carers are all wonderful. I do not worry about her at night anymore. The care she has received has been outstanding and my nanna is so happy here. Her room is always clean and tidy. Keep doing a wonderful job. Thank you for your compassion and support to us as a family.
Thank you for your feedback, it is much appreciated by everyone who has a role to play to make this happen.
I feel grateful and privileged that my mum is a resident of Cwmbran House Care Centre. The love and care she receives is wonderful. The staff are committed to the well-being of all the residents. Everyone is happy and glad to take part in the various activities on offer. The staff obviously look on their role as a vocation, not just a job. My family cannot thank them enough.
Thank you, those kind words mean such a lot to the teams who work so hard to keep our residents happy.
Mum, 81, moved in October 2021 after prolonged spells in hospital during the Covid pandemic. It has been a very difficult period of adjustment for her which has been compounded due to Covid. The staff have done all they could to help her settle although at times there have been communication issues between day and night staff over her care. Home appears clean and tidy. I cannot comment on the standard of the food as I have not seen any of it. Mum has said not much fruit available at mealtimes. The home has undergone some refurbishments during recent months. Hopefully, the activity programme will resume with the waining of Covid restrictions. Visiting has been difficult and restricted during the pandemic - again it is hoped that this will improve. Most staff seem helpful although a few could work on their empathy. The spring bedding plants have brightened up the entrance area recently and there is some outside seating available now that the weather is improving. Overall, very good.
Thank you for taking the time to give us feedback. Lots of new things happening throughout the summer months which hopefully Mum will enjoy.
Cannot fault in any way Cwmbran House Care Centre, the care they provide for my mother is second to none and the staff are just brilliant. My mother is settled and happy which is my only concern. As I live in Scotland, the management let me see my mother when it is possible for me to arrange a flight, from in the morning to sometimes evening which I'm very grateful for.
Thank you for a lovely review. We are so pleased that your mum has settled in well.
My father has lived in Cwmbran House Care Centre for five years and he is very happy there. I have found it to be very well organised and very clean. The staff are very caring and supportive with loads of patience, they need it. They have coped extremely well during the recent difficult times and I would like to thank them all for all of their hard work and dedication.
Thank you for your kind words, they will be passed on to the team at Cwmbran House.
This home would be recommended by us as a family.
Thank you, we all appreciate the feedback given regarding your loved one.
My mother has been a resident in Cwmbran House Care Centre coming up to four years now. During this time she has received excellent care. The staff have been very proactive with regards to any medical issues, not hesitating to call in medical professionals as and when necessary. Also with regards to this, the family have been kept informed of the same. She has her own room with en-suite facilities which we considered to be very important. She also has her own TV. The communal areas are of good standard and residents are encouraged to socialise and join in activities. Some of these include being taken out to local beauty spots. During the Covid pandemic, management and staff were very proactive with regard to keeping the residents safe and introduced many safety rules to minimize the chance of the virus spreading. Overall my mother and our family have found the home to be of a high standard and somewhere she has said herself to be a lovely place.
Thank you for your comments and working with us in the Covid pandemic to keep everyone safe.
Cwmbran House is a very friendly and caring environment and my mother quite quickly settled in when she became a resident over four years ago. She is well looked after and the paramedics are called when the staff are concerned about my mother’s health.
Thank you for your comments for Cwmbran House, much appreciated by everyone.
My aunt is receiving wonderful care and enjoys many of the activities, including trips out. They demonstrate excellent liaison with other agencies, for example, the mental health team where dementia becomes an issue. Staff are extremely friendly and caring, not just with the residents but with family, which has been much appreciated. Special events such as Birthdays are celebrated with cake and lots of attention is paid to ensuring the resident and family have a wonderful time. Big thank you to all the staff.
Thank you for your kind words which will be shared with the team.
Sadly today my sister passed away and in these difficult times, it makes it harder to deal with.
I want to say a huge thank you to all at the care home as she was very happy and extremely well cared for.
Thank you for all your hard work especially in these very difficult times.May you all stay safe and well.
Thank you xx
After making the difficult decision to move my mum into a residential home we feel blessed that it was Cwmbran House. Mum was very poorly going in there, but the difference in 12 months is nothing short of remarkable. She lives as much of an independent life as is possible now and really loves the staff. Mum is now joining in with the activities that are provided and has made friends with other residents. More importantly, Mum trusts the staff implicitly and feels safe and secure.
My father is 92 and had been independent until eight weeks ago. He is now at Cwmbran House. The manager and staff have been wonderful, supportive and empathetic. The care my father is receiving is second to none. I feel very blessed that we have found a wonderful home for him to spend the rest of his days in.
Bed Vacancies
Please contact us for latest vacancies.
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Meet the Team (2)

Lynne has worked in care since 2007, progressing from care assistant to home manager. She’s led both nursing and residential homes across south Wales and holds QCF Levels 2, 3 and 5 in Leadership for Health and Social Care.
Known for her professionalism and warmth, Lynne is committed to high standards and building strong relationships with residents, families and colleagues.

Alex started in care in 2016 as a healthcare assistant and soon after as a team leader and nursing assistant in England.
Alex joined Hafod in 2022 as a staff nurse and soon after became a clinical lead at our Ty Penrhos Care Home and was in charge of different units. Alex then worked at our Arthur Jenkins Care Home to support with medication management and care planning, before taking the opportunity to become clinical team lead at Cwmbran House.
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