Cwmbran House Care Home

Five Locks Road, Pontnewydd, Cwmbran NP44 1AP
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9.8 42 Reviews
  • Cwmbran House Care Home, Cwmbran
Cwmbran House is a not-for-profit care home and one of the highest-rated care homes in Cwmbran, as reviewed by residents and their families.

Cwmbran House is a purpose-built single-storey care home for over 65s in Pontnewydd, Cwmbran. It has 56 bedrooms across three separate living areas, all alongside the Monmouthshire and Brecon Canal. The team focus on giving a great quality of life to people, whatever their abilities and needs are.

One wing is for specialist dementia care and the remaining two rooms are for the care of physically dependent older people. Two of the wings contain a lounge and dining area with a fully fitted kitchen and the other wing is comprised of 3 dining areas joined to individual rooms.

The team of specially trained colleagues provide tailored care to all of the residents, including those living with dementia.

Privacy of individuals is all important to the home, with the provision of locking doors and furniture. The majority of bedrooms are en-suite and some have adapted bathrooms.

Chefs provide a daily menu of tasty and nutritious meals. Special dietary requirements are taken into account.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095

Our bed prices are all inclusive and are bespoke to each individual's needs. We have many funding options available, which we are happy to talk you through. Please contact the care home for further details.

These prices are only a guideline, please contact Cwmbran House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lynne Woodrow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2006
  • Number of floors: 1

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (56)

Visiting

  • Visitors ae welcome at any time although the team kindly ask them to avoid protected meal times (12 - 1pm and 4.30 - 5.30pm) unless otherwise agreed. To encourage regular visits, relatives have the opportunity to purchase a key fob so that they can pop by as they please.

Parking

  • Ample on-site car parking, free of charge.

Cwmbran House Care Home Reviews (42)

9.8

Cwmbran House Care Home has a Review Score of 9.8 (9.764) out of 10, based on 16 reviews in the last 2 years.
Over all time Cwmbran House Care Home has 42 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cwmbran House Care Home
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Total of 42, showing 21-40
Review from Gareth D (Son of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
"Your mum seems ten years younger, I can't remember seeing her so happy", my wife said last month and I couldn't agree more. Mum's been at Cwmbran House Care Home for three years and it's wonderful to see how much she enjoys life there. Above everything else, it's the sensational staff who make Cwmbran
House the caring, fun and happy environment that makes Mum feel like the queen (so she often says!).
And compassionate too - I will be eternally grateful that when things were most difficult during Covid and Dad was terribly ill, they went above and beyond to care for him too and ensure Mum and I could spend so much precious time with him.
It's always a worry finding somewhere you can trust that someone close will be happy and looked after with love, so Cwmbran House gets my highest recommendation. Excellent, modern facilities, lively, social activities, good company, good food and well run. But it's the staff who'll make you glad you made such a good choice. I can't thank them all enough.
Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you so much for your kind words. It has been our pleasure with you being so far away.

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Review from David H (Son of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Cwmbran House Care Home in November 2021 and we immediately knew this was going to be a lovely home for my mother to be in.
The staff are friendly, always professional and approachable and take great care of my mother.
Mam was hesitant at first about being in care but now realises
that it was for the best and says she feels safe and well looked after. The staff are wonderful and cannot do enough for her.
Mam has plenty of company and made new friends with other residents, her appetite, drinking and mobility have also improved.
Myself and my wife would like to say thank you to Cwmbran House and all it's staff for the wonderful care my mother is receiving and making her feel safe and happy.
Reply from June Clark, Registered Manager at Cwmbran House Care Home

We are so pleased that everyone is happy with the care and support provided.

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Review from J D (Son of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in Cwmbran House Care Home since March 2020, just before Covid lockdown. The last two years have been an extremely difficult and challenging time for everyone and I can’t thank the staff enough for their commitment, care, professionalism, understanding, flexibility, support and love during
this time. It continues to be extremely hard to accept that Mum is in a care home however, dementia is a horrible condition which requires specialist care. With the care and encouragement from all the staff and management, Mum has settled well and I can sleep at night knowing that she is safe, well cared for, loved and respected. As I always say every time I visit. Thank you to everyone.
Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you very much for your review, it is appreciated by all staff at the home.

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Review from V M (Daughter-in-law of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a marvellous place. My father-in-law is having a wonderful time. He has met loads of new people and he loves the staff and the residents. He goes to choir and participates in everything on offer. Oh and he loves the food.
Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you so much for taking the time to review our home. We are all so pleased that you are happy with your father-in-law's care.

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Review from Chris V (Daughter of Resident) published on 18 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Cwmbran House since November 2021. During that time, the staff have had to deal with varying situations as she is 101. The systems put in place by the management are excellent, the relationship with the GP surgery and other medical bodies is embedded in their policy and as a family,
we are always informed. The care, the most important element, is absolutely wonderful, nothing is too much trouble and everyone from the care staff, kitchen staff, cleaners and the caretaker are involved with my mum and our family. It was hard to hand over Mum's care to anyone else, but Cwmbran House has been the perfect solution. She is our mum and very precious and we are so grateful to everyone for their love and support.
Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you for your kind words regarding our team. It has been a pleasure supporting you all as a family on what we know was a hard decision for you to make.

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Review from Kate W (Granddaughter of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother (great) came here last October. The staff and carers are all wonderful. I do not worry about her at night anymore. The care she has received has been outstanding and my nanna is so happy here. Her room is always clean and tidy. Keep doing a wonderful job. Thank you for your compassion
and support to us as a family.
Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you for your feedback, it is much appreciated by everyone who has a role to play to make this happen.

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Review from Geraldine H (Daughter of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel grateful and privileged that my mum is a resident of Cwmbran House Care Centre. The love and care she receives is wonderful. The staff are committed to the well-being of all the residents. Everyone is happy and glad to take part in the various activities on offer. The staff obviously look on
their role as a vocation, not just a job. My family cannot thank them enough.
Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you, those kind words mean such a lot to the teams who work so hard to keep our residents happy.

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Review from K V (Daughter of Resident) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum, 81, moved in October 2021 after prolonged spells in hospital during the Covid pandemic. It has been a very difficult period of adjustment for her which has been compounded due to Covid. The staff have done all they could to help her settle although at times there have been communication issues
between day and night staff over her care. Home appears clean and tidy. I cannot comment on the standard of the food as I have not seen any of it. Mum has said not much fruit available at mealtimes. The home has undergone some refurbishments during recent months. Hopefully, the activity programme will resume with the waining of Covid restrictions. Visiting has been difficult and restricted during the pandemic - again it is hoped that this will improve. Most staff seem helpful although a few could work on their empathy. The spring bedding plants have brightened up the entrance area recently and there is some outside seating available now that the weather is improving. Overall, very good.
Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you for taking the time to give us feedback. Lots of new things happening throughout the summer months which hopefully Mum will enjoy.

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Review from Andrew H (Son of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault in any way Cwmbran House Care Centre, the care they provide for my mother is second to none and the staff are just brilliant. My mother is settled and happy which is my only concern. As I live in Scotland, the management let me see my mother when it is possible for me to arrange a flight,
from in the morning to sometimes evening which I'm very grateful for.
Reply from Carolann Jones, Executive PA at Cwmbran House Care Home

Thank you for a lovely review. We are so pleased that your mum has settled in well.

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Review from Roger C (Son of Resident) published on 5 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has lived in Cwmbran House Care Centre for five years and he is very happy there. I have found it to be very well organised and very clean. The staff are very caring and supportive with loads of patience, they need it. They have coped extremely well during the recent difficult times and I
would like to thank them all for all of their hard work and dedication.
Reply from Carolann Jones, Executive PA at Cwmbran House Care Home

Thank you for your kind words, they will be passed on to the team at Cwmbran House.

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Review from Michelle H (Daughter-in-law of Resident) published on 5 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother-in-law went into Cwmbran House in December 2021. She is very happy there. The staff are very helpful. It's very clean and tidy. They have so much fun up there with the staff.
This home would be recommended by us as a family.
Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you, we all appreciate the feedback given regarding your loved one.

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Review from I T (Son of Resident) published on 5 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident in Cwmbran House Care Centre coming up to four years now. During this time she has received excellent care. The staff have been very proactive with regards to any medical issues, not hesitating to call in medical professionals as and when necessary. Also with regards to
this, the family have been kept informed of the same. She has her own room with en-suite facilities which we considered to be very important. She also has her own TV. The communal areas are of good standard and residents are encouraged to socialise and join in activities. Some of these include being taken out to local beauty spots. During the Covid pandemic, management and staff were very proactive with regard to keeping the residents safe and introduced many safety rules to minimize the chance of the virus spreading. Overall my mother and our family have found the home to be of a high standard and somewhere she has said herself to be a lovely place.
Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you for your comments and working with us in the Covid pandemic to keep everyone safe.

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Review from Keith H (Son of Resident) published on 5 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cwmbran House is a very friendly and caring environment and my mother quite quickly settled in when she became a resident over four years ago. She is well looked after and the paramedics are called when the staff are concerned about my mother’s health.
Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you for your comments for Cwmbran House, much appreciated by everyone.

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Review from Aileen W (Niece of Resident) published on 5 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is receiving wonderful care and enjoys many of the activities, including trips out. They demonstrate excellent liaison with other agencies, for example, the mental health team where dementia becomes an issue. Staff are extremely friendly and caring, not just with the residents but with family,
which has been much appreciated. Special events such as Birthdays are celebrated with cake and lots of attention is paid to ensuring the resident and family have a wonderful time. Big thank you to all the staff.
Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you for your kind words which will be shared with the team.

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Review from Patricia S (Sister of Resident) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly today my sister passed away and in these difficult times, it makes it harder to deal with.


I want to say a huge thank you to all at the care home as she was very happy and extremely well cared for.


Thank you for all your hard work especially in these very difficult times.
May you all stay

safe and well.


Thank you xx

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Review from Bev C (Daughter of Resident) published on 16 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After making the difficult decision to move my mum into a residential home we feel blessed that it was Cwmbran House. Mum was very poorly going in there, but the difference in 12 months is nothing short of remarkable. She lives as much of an independent life as is possible now and really loves the staff.
Mum is now joining in with the activities that are provided and has made friends with other residents. More importantly, Mum trusts the staff implicitly and feels safe and secure.
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Review from Joanne R (Daughter of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is 92 and had been independent until eight weeks ago. He is now at Cwmbran House. The manager and staff have been wonderful, supportive and empathetic. The care my father is receiving is second to none. I feel very blessed that we have found a wonderful home for him to spend the rest of his
days in.
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Review from S C (Daughter of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited several homes with a view to my mother's care, I can honestly say the moment we walked into Cwmbran House I knew it was the home for my Mum. The other homes we viewed didn't come close to match Cwmbran House.
From the manager to the office staff, nursing staff and cleaners, we've found
them so efficient, professional and caring.
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Review from Richard H (Son of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall care is excellent and the staff are very caring, considerate and professional. I can't thank them enough for the way they are caring for my Mother.
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Review from Cherille H (Daughter of Resident) published on 14 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always feel welcome when I arrive.
The staff are friendly and approachable.
My mother has gained weight and her appetite has improved.
She is well cared for and feels able to ask the staff if she needs anything.
I looked at several care homes before choosing this one and feel we have chosen well.
My
mother really enjoys taking part in the activities and the activity coordinator is a breath of fresh air.
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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Cwmbran House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for Cwmbran House Care Home is calculated as follows: ( (155 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 191 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cwmbran House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Lynne

Lynne Woodrow

Job Title: Home Manager Joined: 2025

Lynne has worked in care since 2007, progressing from care assistant to home manager. She’s led both nursing and residential homes across south Wales and holds QCF Levels 2, 3 and 5 in Leadership for Health and Social Care.


Known for her professionalism and warmth, Lynne is committed to high standards and building strong relationships with residents, families and colleagues.

Alex

Alex Antonescu

Job Title: Clinical Lead Nurse Joined: 2020

Alex started in care in 2016 as a healthcare assistant and soon after as a team leader and nursing assistant in England.


Alex joined Hafod in 2022 as a staff nurse and soon after became a clinical lead at our Ty Penrhos Care Home and was in charge of different units. Alex then worked at our Arthur Jenkins Care Home to support with medication management and care planning, before taking the opportunity to become clinical team lead at Cwmbran House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cwmbran House Care Home to verify any information. View our terms and conditions. Cwmbran House Care Home has an Enhanced Service - more info.