Cwmbran House Care Home

Five Locks Road, Pontnewydd, Cwmbran NP44 1AP
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9.8 42 Reviews
  • Cwmbran House Care Home, Cwmbran
Cwmbran House is a not-for-profit care home and one of the highest-rated care homes in Cwmbran, as reviewed by residents and their families.

Cwmbran House is a purpose-built single-storey care home for over 65s in Pontnewydd, Cwmbran. It has 56 bedrooms across three separate living areas, all alongside the Monmouthshire and Brecon Canal. The team focus on giving a great quality of life to people, whatever their abilities and needs are.

One wing is for specialist dementia care and the remaining two rooms are for the care of physically dependent older people. Two of the wings contain a lounge and dining area with a fully fitted kitchen and the other wing is comprised of 3 dining areas joined to individual rooms.

The team of specially trained colleagues provide tailored care to all of the residents, including those living with dementia.

Privacy of individuals is all important to the home, with the provision of locking doors and furniture. The majority of bedrooms are en-suite and some have adapted bathrooms.

Chefs provide a daily menu of tasty and nutritious meals. Special dietary requirements are taken into account.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095

Our bed prices are all inclusive and are bespoke to each individual's needs. We have many funding options available, which we are happy to talk you through. Please contact the care home for further details.

These prices are only a guideline, please contact Cwmbran House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lynne Woodrow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2006
  • Number of floors: 1

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (56)

Visiting

  • Visitors ae welcome at any time although the team kindly ask them to avoid protected meal times (12 - 1pm and 4.30 - 5.30pm) unless otherwise agreed. To encourage regular visits, relatives have the opportunity to purchase a key fob so that they can pop by as they please.

Parking

  • Ample on-site car parking, free of charge.

Cwmbran House Care Home Reviews (42)

9.8

Cwmbran House Care Home has a Review Score of 9.8 (9.764) out of 10, based on 16 reviews in the last 2 years.
Over all time Cwmbran House Care Home has 42 reviews.

Overall Experience
  • 35
  • 7
  • 0
  • 0
  • 0
Date Published
  • 42
  • 6
  • 13
  • 16
  • 26
Reviewer Connection to Cwmbran House Care Home
  • 18
  • 12
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from Malcolm H (Son of Resident) published on 14 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is under a new manager and things are starting to improve.
The home is in the process of being refurbished.
The service to the residents is improving.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer B (Daughter-in-law of Resident) published on 14 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is settled in the home. I am very satisfied with the cleanliness, facilities and the excellent members of staff who are friendly, helpful, caring and always approachable. The staff make the residents feel at home and always have them laughing and sit with them whenever they feel the
residents need a chat or maybe just a shoulder to cry on. I also myself sometimes feel sad when I visit and the staff even comfort me. Amazing staff Amazing home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Cwmbran House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for Cwmbran House Care Home is calculated as follows: ( (155 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 191 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cwmbran House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Lynne

Lynne Woodrow

Job Title: Home Manager Joined: 2025

Lynne has worked in care since 2007, progressing from care assistant to home manager. She’s led both nursing and residential homes across south Wales and holds QCF Levels 2, 3 and 5 in Leadership for Health and Social Care.


Known for her professionalism and warmth, Lynne is committed to high standards and building strong relationships with residents, families and colleagues.

Alex

Alex Antonescu

Job Title: Clinical Lead Nurse Joined: 2020

Alex started in care in 2016 as a healthcare assistant and soon after as a team leader and nursing assistant in England.


Alex joined Hafod in 2022 as a staff nurse and soon after became a clinical lead at our Ty Penrhos Care Home and was in charge of different units. Alex then worked at our Arthur Jenkins Care Home to support with medication management and care planning, before taking the opportunity to become clinical team lead at Cwmbran House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cwmbran House Care Home to verify any information. View our terms and conditions. Cwmbran House Care Home has an Enhanced Service - more info.