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Care Home Owned by Hafod Care Association in Caerphilly

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Hafod Care Association in Caerphilly

Only the locations & reviews in Caerphilly for Hafod Care Association are showing below.

View the details of all 7 locations (with 281 reviews) owned by Hafod Care Association

Hafod Care Association Locations in Caerphilly (1)

 - Browse 1 Care Home owned by Hafod Care Association in Caerphilly
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Ty Penrhos Care Home
2 Beddau Way, Ty Penrhos, Caerphilly CF83 2AX 
9.6 49 reviews
Ty Penrhos Care Home, Caerphilly, Caerphilly
"Generally pleased with my mothers overall care. The staff are kind and caring and treat my mother respectfully. Mam is quite happy at Ty…"   Read all 49 reviews
  • from £1,095 / week
  • 83 Rooms
Location Type Care Home

Ty Penrhos is a not-for-profit care home specialising in residential and nursing dementia care, and a community for adults with physical disabilities. It offers a modern homely setting, which has ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Hafod Care Association Reviews in Caerphilly (49)

9.3

Hafod Care Association has a Group Review Score of 9.3 (9.324) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hafod Care Association must have a Review Score.

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Review of

Ty Penrhos Care Home

from D S (Daughter of Resident) published on 29 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally pleased with my mothers overall care. The staff are kind and caring and treat my mother respectfully. Mam is quite happy at Ty Penrhos and any issues are dealt with promptly.
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Review of

Ty Penrhos Care Home

from Beverley B (Daughter of Resident) published on 12 June 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy with the care my mum receives, carers are always very welcoming and friendly on daffodil rise. Just a shame visiting closes at lunch time, shame we can't go into our loved ones rooms to feed them like how we was able to before at that time. Also, I feel as though my mum would be safer if
walkers were monitored when walking around freely. As there has been reports of them walking into individuals rooms and taking items and my mum would not be able to react or call for help if needed.
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Review of

Ty Penrhos Care Home

from Carolyn J (Sister-in-law of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I visit my sister in law every week for about one and half hours so am reluctant to be to critical because I am not here long enough. I feel staff are not attentive enough to the people they are caring for and spend a lot of time sitting their their phones or eating. I find I have to return clothes
weekly that don't belong to my relative and she is often wearing clothes that are not hers. The ratings I have left are because I have no seen meals or activities and do not know how much is being paid.
Reply from Kathryn Gunter, Clinical lead at Ty Penrhos Care HomeHi, Thank you for your review, we are grateful for any feedback and hope to rectify concerns. Please be aware we have an open door policy and if ever you would like a chat with the staff nurse or managers, please pop in to the office. The team do have to document on handsets that are the size of a phone, they do tend to take their breaks on the communities, at hand if needed. I am sorry about the clothing, (if we can help to label them with the resident's name, please let us know, we find that helps.)
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Review of

Ty Penrhos Care Home

from S P (Wife of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and all staff are excellent in all aspects of the care of my husband.
Reply from Kathryn Gunter, Clinical lead at Ty Penrhos Care HomeThanks so much for the lovely review, we appreciate it. Kate Gunter Clinical lead
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Review of

Ty Penrhos Care Home

from P M (Husband of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care for my wife. The staff and the facilities are excellant. Thank you.
Reply from Kathryn Gunter, Clinical lead at Ty Penrhos Care HomeThank you so much for your review, we much appreciate it. Kate Gunter Clinical Lead
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Review of

Ty Penrhos Care Home

from M C (Son of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always pleasant and courteous, and genuinely know each resident with comments on how they are doing and what they have been doing recently. The home is always clean and well presented with no bad smells or odours.
Reply from Karen Davis, Manager at Ty Penrhos Care HomeThank you for your kind words, I will pass on your comments to the staff working on the community, once again thank you for taking the time to compliment the staff.
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Review of

Ty Penrhos Care Home

from Heulwen C (Wife of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very good, easily approachable.
Reply from Karen Davis, Manager at Ty Penrhos Care Homethank you for your kind words, I will pass these over to the staff. It is always to know that family are pleased and happy with the care thier loved ones receive, this is much appreciated. Once again thank you.
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Review of

Ty Penrhos Care Home

from Nicola R (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care given by staff to my dad. Rooms are clean and well maintained. Food times do vary slightly, so often sat waiting for food. Food isn't cut up for my dad who can have large pieces of meat he can't cut/eat. Staff are friendly + helpful. Level of frustration when my dad doesn't have his socks
put on despite numerous request on balance though very good.
Reply from Karen Davis, Manager at Ty Penrhos Care HomeThank you so much for your kind words, I will pass these over to the staff who work hard to make sure all care provided is individualized and of a high standard. We are already in discussions over the varied time meals are provided and will bring this comment to the Chef to find a solution.Once again thank you, we much appreciated all reviws.
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Review of

Ty Penrhos Care Home

from Pamela C (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Ty-Penrhos since December 2021 and sadly, in February this year, she was diagnosed with terminal cancer. It was in my mum's best interest to keep her in the care home for a number of reasons but not least because she would have been incredibly distressed by the admission to a hospital.
My mother also has dementia but Ty Penrhos and some of the regular staff at Daffodil Rise Unit are still familiar to her. I cannot praise them enough for their dedication, compassion and the outstanding care they have given to my mother and for the communication and support I've also received. The Managers, carers and palliative nurses at Daffodil Rise are the 'unsung heroes' who often go above and beyond what is expected of them and I hope this is recognised and they know how much they are appreciated.
Reply from Karen Davis, Manager at Ty Penrhos Care HomeThank you so much for this lovely review. I will pass on your kind words to all involved in your mum's care, thank you again.
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Review of

Ty Penrhos Care Home

from Kerry B (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have nothing but praise for the care the staff gave Mam whilst she was with you on the Caerphilly unit. They really went above and beyond. Mams care was complex but nothing was too much trouble for them. They strived to make sure Mam was comfortable and they took time to make sure all of her needs
were catered for. They gave her hugs and held her hand when she was upset and when Mam was having a good day they would sing and dance with her. When it came to Mams last days they were there for us too providing not only food and drink but hugs and kind words. They really are the best and we would like them to receive this feedback from us. We really can't thank them enough.
Reply from Karen Davis, Manager at Ty Penrhos Care HomeMany thanks for your kind words, I will make sure the staff are aware of your review which is well derserved as they work so hard to provide a high level of care with dignity and respect, not only to the resident but also their loved ones.Once again many thanks.Karen
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Review of

Ty Penrhos Care Home

from N H (Husband of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has settled in at Ty Penrhos very well and the staff and management has been just brilliant with her and we as a family are very happy the way the care home is run.
Reply from Karen Davis, Manager at Ty Penrhos Care HomeThank you for your kind words. We always strive to provide the best care possible treating all with respect and dignity. All care is individualised and their loved ones are encouraged to participate in completing these plans and agreeing to what outcomes would like to be acheived.
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Review of

Ty Penrhos Care Home

from S W (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum seems to have settled well and her care is exceptional. I feel she has gained her dignity back and she now feels safe and contented. The atmosphere is always calm and peaceful and the staff always have time to talk about any concerns.
Reply from Karen Davis, Manager at Ty Penrhos Care HomeThank you for your lovely comments. I am pleased that your mum has settled at Ty Penrhos. we do make every effort to make every resident and their loved ones to feel welcomed. We strive to provide individualised care to each resident by placing the resident at the center of their care and treating them with dignity and respect.
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Review of

Ty Penrhos Care Home

from C H (Husband of Resident) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care on Daffodil Rise. No worries or concerns about my wife since she has been in their care. So happy she is with them . Staff are compassionate and understand dementia / alzeheimers. They have supported me and my family.
Reply from Karen Davis, Manager at Ty Penrhos Care HomeThank you so much for you review and your kind words. we strive to always give each individual living at ty Penrhos the best care possible, which is what they deserve. Every member of the team give 100% to maintain the wellbeing of our residents by exploring their personal likes and dislikes making their lives the best we can.
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Review of

Ty Penrhos Care Home

from Sara H (Daughter of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is on daffodil rise, the care is excellent , staff are compassionate they fully understand dementia / Alzheimer's. Since my mum has been there she has put on weight , more aware, looking so much better I can't thank the home enough.
Reply from Kathryn Gunter, Clinical lead at Ty Penrhos Care HomeThank you so much for the great review, much appreciated, I will pass on to the team.
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Review of

Ty Penrhos Care Home

from E B (Granddaughter of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
I'm happy with the care my Nan is receiving, she seems happy in the care home and likes the carers around her. Always lots of activities going on for the residents to take part in and a different variety of foods throughout the week for them to eat.
Reply from Karen Davis, Manager at Ty Penrhos Care HomeThank you for your kind review. I am pleased that you are happy with the care your nan is receiving and the activities which are varied to accommodate individual residents.
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Review of

Ty Penrhos Care Home

from J E (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ty Penrhos stood out when I was looking for a place for my mum. She has been a resident since Sept 2023 and it proved to be the best place for her. The staff show care and kindness and understand her frustrations due to her Alzheimer's. The whole place is always clean and has a pleasant calm atmosphere.
When she moved from residential to nursing the staff went out of their way to make it as easy as possible. They arrange lots of activities which the residents all seem to enjoy. I can't praise them enough.
Reply from Karen Davis, Manager at Ty Penrhos Care HomeThank you for your kind words and I'm glad your mum has settled well and enjoys all the activities.
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Review of

Ty Penrhos Care Home

from A W (Son of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a good atmosphere at the home. Staff are always very good. Very helpful with me, always giving me updates on my mother and just explaining to me how she has been doing.
Reply from Karen Davis, Manager at Ty Penrhos Care HomeThank you very much for your review, it is always appreciated to have some lovely comments for the care provided to your Dad.
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Review of

Ty Penrhos Care Home

from A S (Great-granddaughter of Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting Mountain View, the unit seemed calm and peaceful and all the staff were friendly and busy doing various tasks. One lady in particular, always goes out of her way to say hello and chat. Which is lovely when visiting. It makes you feel like a friend is caring for your family member.
Another
lady also made a concerted effort to say hello and chat. She spoke passionately about the morning's activity session and a recent course she had been on. It was lovely to hear someone speak so positively about their role.
I also experienced her interacting with other residents, she showed great care and consideration even though I could see she was extremely busy. The smallest thing which really left an impression was that she made a point of sitting in a different spot so all residents could chat and see her.
Mountain View has always been a lovely community. The unit felt full of love and care, and it was a pleasure to visit.
Reply from Karen Davis, Manager at Ty Penrhos Care HomeThank you for your kind review, The staff work really hard and get pleasure from seeing the residents they care for be content and happy. I will let all the staff know of your kind words, which I know will make them feel elated. Many thanks.
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Review of

Ty Penrhos Care Home

from J S (Daughter of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in this care home since August 2023. She has received very good care. She has been prescribed medication which has had a positive effect. I always feel welcome at the home and able to express any concerns to management. I do feel staff are under pressure and this is sometimes evident.
Reply from Karen Davis, Manager at Ty Penrhos Care HomeThank you for your positive review, we always aim to provide a high standard of care and pride ourselves in the work we do as a team.
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Review of

Ty Penrhos Care Home

from Mandy T (Daughter of Resident) published on 14 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing facility, staff are exceedingly friendly and helpful. Mum has settled in here so well, nothing is too much trouble for these guys. Mum is happy, well cared for and happy. I would recommend Ty Penrhos and Daffodil Ward to anyone. The Manager and the team are amazing with mum and with ourselves.
Reply from Carolann Jones, Management Information Officer at Ty Penrhos Care HomeThank you for your review. We are pleased that your mum has settled in well.
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