Brocastle Manor Care Home

All the staff are amazing and very loving and caring for not only there residents but visitors they can not do enough for anyone. They are very warm and welcoming and know the visitors by name which adds a personal touch to each and every one.

All the staff, be it residential or EMI have been wonderful looking after her. She has had two lovely rooms which were furnished to her liking and the staff went out of their way to make sure she was happy in her surroundings. All the staff, including housekeeping, catering, maintenance, admin, caring and nursing staff have made her stay pleasant ALL of the staff make time to stop and have a chat. Food is wonderful. I cannot praise enough how she is being cared for.

Linda

Thank you - it's so good to know that she's happy and cared for!

They listen to any comments I may make and do their best to oblige.

The staff at Brocastle are absolutely outstanding. Mum was always treated with the upmost love, care and dignity up to her final days. The love they extended to us as a family was phenomenal. Always going above and beyond to ensure not only our Mum was well looked after but myself and my sisters too. I was blown away with the love and support the staff showed in what was an incredibly difficult time for us. Mum felt at home at Brocastle and we felt hugely reassured that the decision to select Brocastle care home was right for mum. I cannot thank the staff enough for everything they did for mum and the support they showed us. I couldn't recommend Brocastle more highly. Absolutely outstanding staff and Home.

I cannot thank the wonderful staff at Brocastle Manor enough for the caring and compassionate way they cared for my seriously ill husband during the four years he was in their care. He was suffering with advanced mixed dementia with psychotic episodes, which very often required nursing care which was complex, highly skilled and very often of an unpredictable nature. I noticed his carers were always kind patient and always willing to go the extra mile. The clinical leads Amanda Clara and Kirsty were always willing to answer any questions I had relating to his care plans which were always very thorough and up to date. Thank you wonderful people for being so humane and understanding during one of the most difficult periods of our families life.

Brocastle Manor Care Home staff are truly exceptional, the care, love, and support from all staff for not only my mum but for us as a family was above and beyond anything you could imagine. The professionalism demonstrated by all staff was of a very high standard the holistic care given was outstanding, mums needs were always met with utmost dignity and respect. I would recommend Brocastle Manor Care Home to anyone that wants their loved ones to feel like they are at home whilst receiving the highest standard of care in a warm loving environment. Literally can not put into words how amazing all the staff were, we as a family can not Thank them all enough.

My father moved into Brocastle in December, 2024. We visit my Dad at least twice a week. The staff are always very welcoming, professional and Dad sees Brocastle as his home. The Home is excellent in surroundings, facilities, catering and has really lovely gardens that we take Dad out into. Overall, cannot see or find any fault with Brocastle.

So pleased with my fathers care and well being since being moved to Brocastle. The staff are amazing. Lovely facility with a choice of beautiful gardens to sit in. My father is so much better physically and mentally since moving in

My mother continues to receive excellent care within the home. She participates in most activities when available.

The period under review reaffirms that the performance of the unit continues to please. As this period covers the festive season, once again, "the team" performed exceptionally well and on Christmas Day, in particular, yet again "the team" excelled. The fayre was exceptional but what impressed me the most was that, despite their "early hours in preparation", the chefs found the time to circularise the residents to see if all was ok. Well done.

No complaints. All very helpful.

We have been very satisfied since my sister has been in the home, she seems very happy there.

Thank you team Brocastle.

As Dad grew increasingly frail, the home adapted to his needs and did everything to make him comfortable. We cannot thank them enough for the care they gave Dad, especially in the last few weeks. I wouldn't hesitate in recommending Brocaste.

After her final stroke, the staff were ready to welcome her back to provide her end-of-life care, and when it became clear that this wasn't possible, they made it easy for us to close out her room. They even took the time to offer their condolences and stories of happy memories of her, which was truly appreciated at such a sad time.

Brocastle Manor Care Home is in a peaceful setting with relaxing surroundings. The home is purposeful so most rooms are similar size and all ensuite. There are two lounges on the ground floor, and all the residents are able to spend the majority of their time in them eating, socialising and enjoying activities. The staff are generally very good and there is plenty of activities for residents. The food seems good.

Brocastle Manor Care home were excellent with Dad. The team and particularly all the staff on Walnut Drive provided Dad with the specialist care he needed and treated him with dignity and respect. Dad was only at Brocastle for one month - the staff made us feel so welcome and couldn't do enough. We highly recommend Brocastle to any other family making the difficult care decisions for their loved ones.

Finally to all the staff I would just like on behalf of all the family to thank you for the care you provide to our mum and grandmother.