Brocastle Manor Care Centre

Brocastle, Ewenny, Bridgend CF35 5AU

Brocastle Manor Care Home provides the highest quality of both Dementia Nursing and General Nursing care. It is located on the outskirts of both the market towns of Bridgend and Cowbridge. The home is surrounded by rolling scenic countryside and is in close proximity to junction 39 on the M4 motorway.

Brocastle opened in 2008 and provides round the clock, nursing and dementia care. The home benefits from both a bar and cinema reminiscence area. Currently the home is developing a new sensory family multi purpose area.

Brocastle is complimented by a dedicated experienced workforce to ensure residents are expertly and empathetically cared for.

There are 80 places in total at the home - all of which are ensuite, and there are 5 lounges, spacious grounds and scenic views. There are plenty of activities for residents to participate in, plus monthly outings.

This warm and welcoming home also prides itself on the quality of its care, promoting an ethos of dignity and respect for individuals.

There is a selection of tasty and nutritious meals, created by the home's talented chefs. Any special dietary requirements of residents are catered for.

Group: Hafod Care Association

Person in charge: Linda Jenkins (General Manager)

Local Authority / Social Services: Bridgend County Borough Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Brocastle Manor Care Centre: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 8 (maximum of 10) for Brocastle Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Brocastle Manor Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Brocastle Manor Care Centre is calculated as follows: ( (16 Excellents x 5) + (8 Goods x 4) ) ÷ 24 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.375 Points relating to the number of positive Reviews for Brocastle Manor Care Centre is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 2 Reviews ÷ 16 Target = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Brocastle Manor Care Centre has a Review Score of 8 (8.042) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brocastle Manor Care Centre?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brocastle Manor Care Centre

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

Sadly, my mum died on the 7th March 2018. She was at Brocastle Manor only for a few months but we couldn't have wished for a better nursing home. We know our mum died in the best place. The staff are truly amazing, caring people. Always there when needed. Conversations with the residents are not patronizing, they speak to the dementia patients like non-dementia people would be spoken to. Mam's final hours had constant monitoring by the staff when us family were not there.
Thank you all so so much for the care and true love my love experienced while being at Brocastle Manor.

How likely would you be to recommend Brocastle Manor Care Centre? Extremely Likely

Overall Standard

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Care / Support

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Treated with Dignity

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Average Rating:   4.8 out of 5

My mother was a resident for nine years and my father before her. One of their greatest strengths is the quality of their staff, who are wonderful - cheerful, caring and ensuring my mother was very well looked after. They obviously value their residents as individuals and build a good relationship with them. This applies not only to the carers and nursing staff, but the support staff as well.

Visiting my mother I was always greeted with smiles and made welcome. The staff always made time to answer any questions and were very supportive to me as well as my mother. The number of staff dedicated to activities has increased during my mother's stay which allows for more one-to-one social interaction as well as group activities and entertainment. Also, the Home is creating some interesting themed areas for the benefit of residents and I understand more projects are planned. I would not hesitate to recommend Brocastle Manor to anyone requiring nursing or full-time care.

How likely would you be to recommend Brocastle Manor Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

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