Brocastle Manor Care Home

Both my parents with dementia have been at Brocastle Manor Care Home for the past 14 months. Sadly, my father passed away last week. My sister and I are so grateful for the care both parents have received whilst at Brocastle. The staff are simply wonderful. Each and every member of staff have treated my parents with kindness, respect and professionalism. Even when my parents have been at their most challenging, they have been thoughtful, patient and helpful. Each time one of them have needed medication, the staff have been extremely prompt in making sure they have received treatment from the GP and the appropriate medical support. Nothing has been too much trouble for the staff and it has been clear how well they have got to know my parents. The needs of each individual resident are catered for and the rooms are always spotless. They celebrate every occasion and there is always an enrichment activity of some sort going on. The staff are the home's biggest asset. They are remarkable.

I am very happy for my husband to be at Brocastle. Most of the staff (carers), are very helpful. I find one member of staff in particular helpful at most times. I do think we should have a newsletter most months.

My dad is well cared for and the carers are very patient and understanding with him( He can be a bit stroppy at times). My dad is a proper gentleman normally and the carers appreciate that. He is treated with kindness and respect.

My wife has been at this care home for 3.5 years. She has mixed dementia. The service she has received, has been first class. The staff can't be praised enough for their patience and care.

My overall experience has been good. The staff have been very accommodating.

I would recommend Brocastle to anyone. They are like a second family to my mum and look after her like she is their relative. The staff are very friendly and welcoming. The home is always clean and tidy. Mum's room and bedding are always clean, her clothes are clean and she is always comfortable. They involve her in activities and do her hair and nails and she is always happy. The home is in a beautiful and quiet area, with beautiful gardens. I can't thank the home enough for all they do.

Her room was a good size with a spacious ensuite overlooking lovely countryside, and always spotlessly clean. The staff were cheerful but gentle and kind. The little things, like finding her favourite youtube channel, made such a difference. Thank you all so very much.

Dad was a resident of Brocastle for just over a year before he passed away. During that time he was treated with incredible care and kindness. When a member of your family joins Brocastle, the home becomes your home and the staff become your family. We can't thank them enough for their support to us all.

Dad passed away very recently, and we can confirm that everyone from the management team, to the nurses, to the carers, the cleaners and backstage support teams have all been unbelievably wonderful, thoughtful and caring throughout his time at the home. Some of the loveliest people you could ever wish to bring into your loved one's life. Dad's medical condition was torturous, but the care and joy provided by the team at Brocastle Manor was wonderful. Thank you so much.

My father was admitted to Brocastle Manor at the start of September. He passed away sadly afte only a few short weeks. The care staff and nursing staff were attentive and compassionate towards my father and the family. They made a very difficult situation much easier to bear.

Following a lengthy stay in hospital, my mother was accepted to Brocastle Manor Care Centre. My mum had multiple comorbidities and additionally insulin dependent. My mum settled into the home straight away, the healthcare staff were amazing, they treated mum as though she was one of their own family members. They welcomed me when I want to support mum at mealtimes and always treated her with care and dignity. I cannot thank them enough especially the nurse and healthcare staff.

Four times this month my wife's dinner was cold.

Thank you all so so much for the care and true love my love experienced while being at Brocastle Manor.

My mother was a resident for nine years and my father before her. One of their greatest strengths is the quality of their staff, who are wonderful - cheerful, caring and ensuring my mother was very well looked after. They obviously value their residents as individuals and build a good relationship with them. This applies not only to the carers and nursing staff, but the support staff as well.

Visiting my mother I was always greeted with smiles and made welcome. The staff always made time to answer any questions and were very supportive to me as well as my mother. The number of staff dedicated to activities has increased during my mother's stay which allows for more one-to-one social interaction as well as group activities and entertainment. Also, the Home is creating some interesting themed areas for the benefit of residents and I understand more projects are planned. I would not hesitate to recommend Brocastle Manor to anyone requiring nursing or full-time care.