Submit a Review for Carlingwark House
Buchen, Castle Douglas, DG7 1TH
View full details of Carlingwark HouseLatest Reviews for Carlingwark House
30 May 2025
Poor management and communication; management have no empathy and responsiveness to residents and family. Staff shortages and low morale it is clear that staff are overworked and unsupported which directly affects the level of care residents receive. Staff are very hard working and very kind but the
mental health and hygiene play a crucial role and are interconnected. Beautiful day outside residents confined to their bed or the building.
22 May 2025
Staff nice and friendly. Place warm and good.
16 May 2025
Staff brilliant, our friend says "very good and kiss cuddles" the staff keep him looking. Both of them find staff caring, helpful and make it feel "home" as much as they can room spotlessly clean and staff always available. Kiss cuddles for one member of staff in particular, brilliant sense of
humour.
16 May 2025
freidnly staff, good atmosphere, spotlessly clean.
30 April 2025
Taking a long time to answer buzzing.
food - can be debatable.
29 April 2025
From the day I came to the home to view it as a potential care home for my mum, I have been impressed by the care and interests shown by the care staff and management. Any concerns or worries I've had since Mum and Dad moving in have been taken seriously and dealt with as promptly as possible.
The
food is delicious and varied and of a good standard. I am completely confident that my parents are being well cared for and treated with upmost respect.
16 January 2025
There has been a great improvement in the home overall. The staff have always been great and the redecoration and cleanliness of the home make it nicer for the residents. The meals are now very good and I have noticed the residents seem happier. Overall, a great improvement and staff and management
must be commended.
11 December 2024
My father has been resident for over six months now and seems quite settled, staff doing a very good job and it is good to see new investment going into the home following the recent inspection.
Would recommend here to any future families without hesitation.
03 December 2024
The home is warm and comfortable.
Staff are friendly and cheerful although they do seem stretched on some days.
Catering has turned a corner in the last couple of weeks and the meals are lovely.
Rooms are kept clean and tidy.
14 July 2021
Management and staff are always very helpful and curteous.
I am 100% confident my dad is in good hands.
25 February 2021
My initial experience of Carlingwark House care home was for the six years my mother was a resident until she passed away 3 years ago. The care and support given to her during her years there were excellent.
In very difficult times for the care home sector, my elderly aunt was accepted as a
resident in June 2020. Once again the care and support and the professionalism of the management and staff has made not only my aunt feel safe, secure and content but has given me, as her relative, peace of mind that she is being very well cared for.
For the ratings, I would like to mark 'excellent' on all but as in all jobs, there is always room to improve.
13 January 2021
Very happy with everything.
01 September 2020
I am very happy with the care my mother receives at Carlingwark. Everywhere is kept clean and tidy. My mother is treated with respect and it's just like one big happy family. The staff are all very good and caring and work extremely hard. Seniors and management keep me informed if there were any
issues regarding my mother. The meals are excellent and there is always a good choice.
04 December 2019
Excellent care home. My late mum was only there for a short time whilst receiving palliative care. The staff are all very friendly, knowledgeable and caring. They looked after both my mum and us and were sympathetic to all our needs. The place is very clean and food excellent. Unable to comment on
activities as not used but they seemed to have a good variety on offer.
06 June 2019
I would like to express my appreciation for the level of support and care provided, particularly during mum's final months. I have always been impressed by the genuine fondness shown to mum throughout her stay, the desire to meet her needs and to make her as comfortable as possible always, keeping
me informed if any worries/issues emerged. The staff really pulled out all the stops when it was needed most and their empathy, warmth and professionalism really shone through.
I shall forever be indebted to their dedication and support to my wonderful mum, to myself and to all my family members. It really made the difference.
20 May 2019
The care provided is exemplary and fulfils the needs of their client/service user to the full. One couldn't really ask for any more!
Latest Reviews for Carlingwark House
30 May 2025
Poor management and communication; management have no empathy and responsiveness to residents and family. Staff shortages and low morale it is clear that staff are overworked and unsupported which directly affects the level of care residents receive. Staff are very hard working and very kind but the
mental health and hygiene play a crucial role and are interconnected. Beautiful day outside residents confined to their bed or the building.
22 May 2025
Staff nice and friendly. Place warm and good.
16 May 2025
Staff brilliant, our friend says "very good and kiss cuddles" the staff keep him looking. Both of them find staff caring, helpful and make it feel "home" as much as they can room spotlessly clean and staff always available. Kiss cuddles for one member of staff in particular, brilliant sense of
humour.
16 May 2025
freidnly staff, good atmosphere, spotlessly clean.
30 April 2025
Taking a long time to answer buzzing.
food - can be debatable.
29 April 2025
From the day I came to the home to view it as a potential care home for my mum, I have been impressed by the care and interests shown by the care staff and management. Any concerns or worries I've had since Mum and Dad moving in have been taken seriously and dealt with as promptly as possible.
The
food is delicious and varied and of a good standard. I am completely confident that my parents are being well cared for and treated with upmost respect.
16 January 2025
There has been a great improvement in the home overall. The staff have always been great and the redecoration and cleanliness of the home make it nicer for the residents. The meals are now very good and I have noticed the residents seem happier. Overall, a great improvement and staff and management
must be commended.
11 December 2024
My father has been resident for over six months now and seems quite settled, staff doing a very good job and it is good to see new investment going into the home following the recent inspection.
Would recommend here to any future families without hesitation.
03 December 2024
The home is warm and comfortable.
Staff are friendly and cheerful although they do seem stretched on some days.
Catering has turned a corner in the last couple of weeks and the meals are lovely.
Rooms are kept clean and tidy.
14 July 2021
Management and staff are always very helpful and curteous.
I am 100% confident my dad is in good hands.
25 February 2021
My initial experience of Carlingwark House care home was for the six years my mother was a resident until she passed away 3 years ago. The care and support given to her during her years there were excellent.
In very difficult times for the care home sector, my elderly aunt was accepted as a
resident in June 2020. Once again the care and support and the professionalism of the management and staff has made not only my aunt feel safe, secure and content but has given me, as her relative, peace of mind that she is being very well cared for.
For the ratings, I would like to mark 'excellent' on all but as in all jobs, there is always room to improve.
13 January 2021
Very happy with everything.
01 September 2020
I am very happy with the care my mother receives at Carlingwark. Everywhere is kept clean and tidy. My mother is treated with respect and it's just like one big happy family. The staff are all very good and caring and work extremely hard. Seniors and management keep me informed if there were any
issues regarding my mother. The meals are excellent and there is always a good choice.
04 December 2019
Excellent care home. My late mum was only there for a short time whilst receiving palliative care. The staff are all very friendly, knowledgeable and caring. They looked after both my mum and us and were sympathetic to all our needs. The place is very clean and food excellent. Unable to comment on
activities as not used but they seemed to have a good variety on offer.
06 June 2019
I would like to express my appreciation for the level of support and care provided, particularly during mum's final months. I have always been impressed by the genuine fondness shown to mum throughout her stay, the desire to meet her needs and to make her as comfortable as possible always, keeping
me informed if any worries/issues emerged. The staff really pulled out all the stops when it was needed most and their empathy, warmth and professionalism really shone through.
I shall forever be indebted to their dedication and support to my wonderful mum, to myself and to all my family members. It really made the difference.
20 May 2019
The care provided is exemplary and fulfils the needs of their client/service user to the full. One couldn't really ask for any more!