
I am very happy with the care my mother receives at Carlingwark.Avril M(Daughter of Resident/Service User)

The care and support given to her during her years there were excellentFiona H(Niece of Resident/Service User)

The staff are all very friendly, knowledgeable and caringFrances E(Daughter of Resident/Service User)

I am very happy with the care my mother receives at Carlingwark.Avril M(Daughter of Resident/Service User)

The care and support given to her during her years there were excellentFiona H(Niece of Resident/Service User)

The staff are all very friendly, knowledgeable and caringFrances E(Daughter of Resident/Service User)

Situated in the market town of Castle Douglas, surrounded by the beautiful countryside of Galloway and overlooking Carlingwark Loch, Carlingwark House is a warm, welcoming and friendly care home providing residential care for up to 30 older people and people living with dementia.
Everyone who lives in the home enjoys their own comfortable and spacious bedroom with en-suite facilities, and are encouraged to bring small items from home to help personalise...
Care Provided by Carlingwark House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Pricing excludes therapeutic therapies such as hairdressing and chiropody
The price(s) shown are provided by the care home. Contact Carlingwark House for full pricing details and T&Cs.
Contact Carlingwark House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week if you're over the age of 65. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Park Homes UK Ltd
- Private Owned
Person in charge
- Sarah Popescu (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1998
- Number of floors: 2
Room Information
- Single Rooms (30)
- Single Rooms with ensuite Wet Room (30)
Parking
- Free dedicated visitor parking spaces are available on-site for your convenience.
Carlingwark House Reviews (21)
Carlingwark House has a Review Score of 8.7 (8.660) out of 10, based on 14 reviews in the last 2 years.
Over all time Carlingwark House has 21 reviews.
Staff very good at taking care of my fathers needs.
Thank you for your kind review. We're delighted to hear that you're happy with the care your father receives. Your lovely feedback about our team is greatly appreciated and will be shared with the staff at Carlingwark!
My experience of the care home is good. My mum seems settled and happy, the staff have all been so nice and frendly, the home is clean and food looks nice.
Thank you for your lovely review. We're so pleased to hear your mum is settled and happy with us. Your kind comments about our friendly team, clean home, and food mean a lot. Thank you for trusting us with her care.
My sister moved into this home in March 2025 when it was under the 'Care Commission' and had many issues. It improved slightly but is nowhere near a satisfactory place for my sister to be cared for. She does not get bathed due to an unsatisfactory bathroom which is supposed to be under review. Staffing is totally unsatisfactory most of the time, leading to a very disheartened staff. Many things need to be addressed as a matter of urgency! Not enough room to list the shortcomings!
Thank you for taking the time to share your feedback. We are sorry to hear that you are dissatisfied with your sister's experience at Carlingwark House. The concerns you have raised regarding personal care, bathing facilities, nutrition, and communication have been reviewed by the management team....
I have requested meetings with the MD to discuss why they think it's acceptable to run the home especially at weekends with staff levels lower than the regulations, in my opinion the home is being run by the owners for profit before care. The system they have put in place to enter and leave the home by ringing a doorbell and waiting for a response from a staff member once again cheap option should be investing in a proper security system with cameras. It would benefit the staff the residents and their families if the owners would stop their GREED for high high profits and invest in the home and their staff.
Park Homes UK would like to thank you for your feedback.
We can confirm that several meetings have taken place to discuss the concerns raised, most recently with our Managing Director. We have listened carefully and responded to each of the points highlighted.
Should any further reassurance or discussion be required, our Managing Director will respond promptly.
I feel welcomed into the home and I know all the staff and other residents and families.
It's wonderful that you have a positive relationship with our team and that communication with the manager and regional manager is easy and supportive. Your feedback means a lot to us.
Poor management and communication; management have no empathy and responsiveness to residents and family. Staff shortages and low morale it is clear that staff are overworked and unsupported which directly affects the level of care residents receive. Staff are very hard working and very kind but the mental health and hygiene play a crucial role and are interconnected. Beautiful day outside residents confined to their bed or the building.
Thank you for taking the time to share your feedback. We are truly sorry to hear about your concerns regarding management, communication, and the overall care environment. Your observations about staff morale, mental health, and resident wellbeing are important and will be taken seriously.We want...
Staff nice and friendly. Place warm and good.
Thank you for your kind words! We're so pleased to hear that you found our staff friendly and the atmosphere warm and welcoming. Your feedback means a lot to us.
Staff brilliant, our friend says "very good and kiss cuddles" the staff keep him looking. Both of them find staff caring, helpful and make it feel "home" as much as they can room spotlessly clean and staff always available. Kiss cuddles for one member of staff in particular, brilliant sense of humour.
Thank you so much for the lovely words! We're thrilled to hear your friend feels so cared for! It means the world to us that our team helps make it feel like home, and we'll be sure to pass on the special thanks to the staff at Carlingwark!
freidnly staff, good atmosphere, spotlessly clean.
Thank you for your lovely feedback! We're so pleased you found the staff friendly, the atmosphere positive, and everything clean-your kind words mean a lot to us.
food - can be debatable.
Thank you for your feedback. We're sorry to hear about the delay in responding to the buzzer and will address this with our team to ensure more timely assistance. We also take your comments on the food seriously and will continue working to meet varied preferences.
The food is delicious and varied and of a good standard. I am completely confident that my parents are being well cared for and treated with upmost respect.
Thank you for taking the time to share your kind feedback. We are pleased to hear that you have been impressed with the care, attention, and support provided by our team. Ensuring the wellbeing, dignity, and comfort of our residents is our highest priority, and it is reassuring to know that you...
There has been a great improvement in the home overall. The staff have always been great and the redecoration and cleanliness of the home make it nicer for the residents. The meals are now very good and I have noticed the residents seem happier. Overall, a great improvement and staff and management must be commended.
Thank you so much for your positive feedback. We're thrilled to hear that you've noticed such great improvements at Carlingwark, from the redecoration and cleanliness to the quality of the meals and the overall happiness of the residents. We are proud of our staff and management, and your...
Would recommend here to any future families without hesitation.
Thank you for your kind words and recognition of the work being carried out at the home. We're really pleased that things are going well for your father!
Staff are friendly and cheerful although they do seem stretched on some days.
Catering has turned a corner in the last couple of weeks and the meals are lovely.
Rooms are kept clean and tidy.
Thank you for your comments. We are so pleased that you have seen an improvement in the home. I will make sure all the staff are made aware of your feedback. Thank you.
I am 100% confident my dad is in good hands.
Thank you for taking the time to submit a review for Carlingwark House and your lovely comments, which I will pass onto the team.
In very difficult times for the care home sector, my elderly aunt was accepted as a resident in June 2020. Once again the care and support and the professionalism of the management and staff has made not only my aunt feel safe, secure and content but has given me, as her relative, peace of mind that she is being very well cared for.
For the ratings, I would like to mark 'excellent' on all but as in all jobs, there is always room to improve.
Very happy with everything.
I am very happy with the care my mother receives at Carlingwark. Everywhere is kept clean and tidy. My mother is treated with respect and it's just like one big happy family. The staff are all very good and caring and work extremely hard. Seniors and management keep me informed if there were any issues regarding my mother. The meals are excellent and there is always a good choice.
Excellent care home. My late mum was only there for a short time whilst receiving palliative care. The staff are all very friendly, knowledgeable and caring. They looked after both my mum and us and were sympathetic to all our needs. The place is very clean and food excellent. Unable to comment on activities as not used but they seemed to have a good variety on offer.
I shall forever be indebted to their dedication and support to my wonderful mum, to myself and to all my family members. It really made the difference.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 27 January 2026- How well do we support people's wellbeing?Adequate
(3)
- How good is our leadership?Adequate
(3)
- How good is our staff team?Adequate
(3)
- How good is our setting?Adequate
(3)
- How well is care and support planned?Adequate
(3)
Bed Vacancies
No Vacancies
Posted: 10 August 2026We currently have vacancy's available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!
News (0) & Events (0)
There are no news items for Carlingwark House.
There are no upcoming events for Carlingwark House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Carlingwark House.
Accreditations
There are no accreditations posted yet for Carlingwark House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Carlingwark House
What types of Care is Carlingwark House registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Carlingwark House have?
There are 30 Single Rooms.
What are the Facilities & Services at Carlingwark House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Carlingwark House to the centre of Castle Douglas?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carlingwark House to verify any information. View our terms and conditions. Carlingwark House has an Enhanced Service -more info.