I am very happy with the care my mother receives at Carlingwark.Avril M(Daughter of Resident/Service User)
The care and support given to her during her years there were excellentFiona H(Niece of Resident/Service User)
The staff are all very friendly, knowledgeable and caringFrances E(Daughter of Resident/Service User)
I am very happy with the care my mother receives at Carlingwark.Avril M(Daughter of Resident/Service User)
The care and support given to her during her years there were excellentFiona H(Niece of Resident/Service User)
The staff are all very friendly, knowledgeable and caringFrances E(Daughter of Resident/Service User)
Situated in the market town of Castle Douglas, surrounded by the beautiful countryside of Galloway and overlooking Carlingwark Loch, Carlingwark House is a warm, welcoming and friendly care home providing residential care for up to 30 older people and people living with dementia.
Everyone who lives in the home enjoys their own comfortable and spacious bedroom with en-suite facilities, and are encouraged to bring small items from home to help personalise...
Situated in the market town of Castle Douglas, surrounded by the beautiful countryside of Galloway and overlooking Carlingwark Loch, Carlingwark House is a warm, welcoming and friendly care home providing residential care for up to 30 older people and people living with dementia.
Everyone who lives in the home enjoys their own comfortable and spacious bedroom with en-suite facilities, and are encouraged to bring small items from home to help personalise their room. The home has some wonderful spaces to relax and enjoy the company of family and friends.
Colleagues receive specialist training and mentoring and really get to know the residents, spending time understanding their life story and the things that are important to them. This helps the team plan an extensive activity programme and support people to enjoy days out in the local community.
Music plays an important part in everyday life at Carlingwark. with 'Playlist for Life,' a specialist music therapy that supports people living with dementia to enjoy songs that are personally memorable to them.
Carlingwark's mission is to enhance the quality of life for its residents by delivering compassionate care, fostering independence, and promoting overall well-being. The home believes in treating each resident with dignity, respect, and empathy, ensuring they feel valued and cherished.
Staff promote independence, dignity, and quality of life for every individual under their care. With a person-centred approach, the home tailors services to meet the unique needs and preferences of each resident, empowering them to live life to the fullest.
Pricing excludes therapeutic therapies such as hairdressing and chiropody
The price(s) shown are provided by the care home. Contact Carlingwark House for full pricing details and T&Cs.
Contact Carlingwark House to confirm what's included and get a personalised quote:
Carlingwark House has a Review Score of 8.7 (8.660) out of 10, based on 14 reviews in the last 2 years.
Over all time Carlingwark House has 21 reviews.
Staff very good at taking care of my fathers needs.
Staff very good at taking care of my fathers needs.
Thank you for your kind review. We're delighted to hear that you're happy with the care your father receives. Your lovely feedback about our team is greatly appreciated and will be shared with the staff at Carlingwark!
My experience of the care home is good. My mum seems settled and happy, the staff have all been so nice and frendly, the home is clean and food looks nice.
My experience of the care home is good. My mum seems settled and happy, the staff have all been so nice and frendly, the home is clean and food looks nice.
Thank you for your lovely review. We're so pleased to hear your mum is settled and happy with us. Your kind comments about our friendly team, clean home, and food mean a lot. Thank you for trusting us with her care.
My sister moved into this home in March 2025 when it was under the 'Care Commission' and had many issues. It improved slightly but is nowhere near a satisfactory place for my sister to be cared for. She does not get bathed due to an unsatisfactory bathroom which is supposed to be under review....
My sister moved into this home in March 2025 when it was under the 'Care Commission' and had many issues. It improved slightly but is nowhere near a satisfactory place for my sister to be cared for. She does not get bathed due to an unsatisfactory bathroom which is supposed to be under review. Staffing is totally unsatisfactory most of the time, leading to a very disheartened staff. Many things need to be addressed as a matter of urgency! Not enough room to list the shortcomings!
Thank you for taking the time to share your feedback. We are sorry to hear that you are dissatisfied with your sister's experience at Carlingwark House. The concerns you have raised regarding personal care, bathing facilities, nutrition, and communication have been reviewed by the management team....
Thank you for taking the time to share your feedback. We are sorry to hear that you are dissatisfied with your sister's experience at Carlingwark House. The concerns you have raised regarding personal care, bathing facilities, nutrition, and communication have been reviewed by the management team. We are working closely with healthcare professionals and contractors to address environmental challenges and ensure appropriate support is in place. We value all feedback and would welcome the opportunity to discuss your concerns further to ensure your sister receives the best possible care.
I have requested meetings with the MD to discuss why they think it's acceptable to run the home especially at...
I have requested meetings with the MD to discuss why they think it's acceptable to run the home especially at weekends with staff levels lower than the regulations, in my opinion the home is being run by the owners for profit before care. The system they have put in place to enter and leave the home by ringing a doorbell and waiting for a response from a staff member once again cheap option should be investing in a proper security system with cameras. It would benefit the staff the residents and their families if the owners would stop their GREED for high high profits and invest in the home and their staff.
Park Homes UK would like to thank you for your feedback.
We can confirm that several meetings have taken place to discuss the concerns raised, most recently with our Managing Director. We have listened carefully and responded to each of the points highlighted.
Should any further reassurance or discussion be required, our Managing Director will respond promptly.
I feel welcomed into the home and I know all the staff and other residents and families.
I feel welcomed into the home and I know all the staff and other residents and families.
It's wonderful that you have a positive relationship with our team and that communication with the manager and regional manager is easy and supportive. Your feedback means a lot to us.
Poor management and communication; management have no empathy and responsiveness to residents and family. Staff shortages and low morale it is clear that staff are overworked and unsupported which directly affects the level of care residents receive. Staff are very hard working and very kind but...
Poor management and communication; management have no empathy and responsiveness to residents and family. Staff shortages and low morale it is clear that staff are overworked and unsupported which directly affects the level of care residents receive. Staff are very hard working and very kind but the mental health and hygiene play a crucial role and are interconnected. Beautiful day outside residents confined to their bed or the building.
Thank you for taking the time to share your feedback. We are truly sorry to hear about your concerns regarding management, communication, and the overall care environment. Your observations about staff morale, mental health, and resident wellbeing are important and will be taken seriously.We want...
Thank you for taking the time to share your feedback. We are truly sorry to hear about your concerns regarding management, communication, and the overall care environment. Your observations about staff morale, mental health, and resident wellbeing are important and will be taken seriously.We want to assure you that we are looking into these matters closely to understand how we can improve. We deeply value our staff and residents, and we recognise the importance of providing a supportive environment for both.If you would like to speak further or share more details, we would welcome the opportunity to have a member of our management team speak with you directly. Please feel free to get in touch with us at your convenience.
Staff nice and friendly. Place warm and good.
Staff nice and friendly. Place warm and good.
Thank you for your kind words! We're so pleased to hear that you found our staff friendly and the atmosphere warm and welcoming. Your feedback means a lot to us.
Staff brilliant, our friend says "very good and kiss cuddles" the staff keep him looking. Both of them find staff caring, helpful and make it feel "home" as much as they can room spotlessly clean and staff always available. Kiss cuddles for one member of staff in particular, brilliant sense of...
Staff brilliant, our friend says "very good and kiss cuddles" the staff keep him looking. Both of them find staff caring, helpful and make it feel "home" as much as they can room spotlessly clean and staff always available. Kiss cuddles for one member of staff in particular, brilliant sense of humour.
Thank you so much for the lovely words! We're thrilled to hear your friend feels so cared for! It means the world to us that our team helps make it feel like home, and we'll be sure to pass on the special thanks to the staff at Carlingwark!
freidnly staff, good atmosphere, spotlessly clean.
freidnly staff, good atmosphere, spotlessly clean.
Thank you for your lovely feedback! We're so pleased you found the staff friendly, the atmosphere positive, and everything clean-your kind words mean a lot to us.
food - can be debatable.
food - can be debatable.
Thank you for your feedback. We're sorry to hear about the delay in responding to the buzzer and will address this with our team to ensure more timely assistance. We also take your comments on the food seriously and will continue working to meet varied preferences.
The...
The food is delicious and varied and of a good standard. I am completely confident that my parents are being well cared for and treated with upmost respect.
Thank you for taking the time to share your kind feedback. We are pleased to hear that you have been impressed with the care, attention, and support provided by our team. Ensuring the wellbeing, dignity, and comfort of our residents is our highest priority, and it is reassuring to know that you...
Thank you for taking the time to share your kind feedback. We are pleased to hear that you have been impressed with the care, attention, and support provided by our team. Ensuring the wellbeing, dignity, and comfort of our residents is our highest priority, and it is reassuring to know that you feel confident in the care your parents are receiving. Your comments are greatly appreciated and will be shared with the team
There has been a great improvement in the home overall. The staff have always been great and the redecoration and cleanliness of the home make it nicer for the residents. The meals are now very good and I have noticed the residents seem happier. Overall, a great improvement and staff and management...
There has been a great improvement in the home overall. The staff have always been great and the redecoration and cleanliness of the home make it nicer for the residents. The meals are now very good and I have noticed the residents seem happier. Overall, a great improvement and staff and management must be commended.
Thank you so much for your positive feedback. We're thrilled to hear that you've noticed such great improvements at Carlingwark, from the redecoration and cleanliness to the quality of the meals and the overall happiness of the residents. We are proud of our staff and management, and your...
Thank you so much for your positive feedback. We're thrilled to hear that you've noticed such great improvements at Carlingwark, from the redecoration and cleanliness to the quality of the meals and the overall happiness of the residents. We are proud of our staff and management, and your recognition of their hard work means a lot to us. We're committed to continuing to provide the best care and environment for our residents, and we truly appreciate your support and kind words!
Would recommend here to any future families without hesitation.
Would recommend here to any future families without hesitation.
Thank you for your kind words and recognition of the work being carried out at the home. We're really pleased that things are going well for your father!
Rooms are kept clean and tidy.
Rooms are kept clean and tidy.
Thank you for your comments. We are so pleased that you have seen an improvement in the home. I will make sure all the staff are made aware of your feedback. Thank you.
I am 100% confident my dad is in good hands.
I am 100% confident my dad is in good hands.
Thank you for taking the time to submit a review for Carlingwark House and your lovely comments, which I will pass onto the team.
In very difficult times for the care home sector, my elderly aunt was accepted as a...
For the ratings, I would like to mark 'excellent' on all but as in all jobs, there is always room to improve.
Very happy with everything.
Very happy with everything.
I am very happy with the care my mother receives at Carlingwark. Everywhere is kept clean and tidy. My mother is treated with respect and it's just like one big happy family. The staff are all very good and caring and work extremely hard. Seniors and management keep me informed if there were any...
I am very happy with the care my mother receives at Carlingwark. Everywhere is kept clean and tidy. My mother is treated with respect and it's just like one big happy family. The staff are all very good and caring and work extremely hard. Seniors and management keep me informed if there were any issues regarding my mother. The meals are excellent and there is always a good choice.
Excellent care home. My late mum was only there for a short time whilst receiving palliative care. The staff are all very friendly, knowledgeable and caring. They looked after both my mum and us and were sympathetic to all our needs. The place is very clean and food excellent. Unable to comment on...
Excellent care home. My late mum was only there for a short time whilst receiving palliative care. The staff are all very friendly, knowledgeable and caring. They looked after both my mum and us and were sympathetic to all our needs. The place is very clean and food excellent. Unable to comment on activities as not used but they seemed to have a good variety on offer.
I would like to express my appreciation for the level of support and care provided, particularly during mum's final months. I have always been impressed by the genuine fondness shown to mum throughout her stay, the desire to meet her needs and to make her as comfortable as possible always, keeping...
I shall forever be indebted to their dedication and support to my wonderful mum, to myself and to all my family members. It really made the difference.
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We currently have vacancy's available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!
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Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 30 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carlingwark House to verify any information. View our terms and conditions. Carlingwark House has an Enhanced Service -what an Enhanced Service includes.