Submit a Review for Kincaid House
Oakfield Terrace, Greenock, PA15 2AH
View Full Details of Kincaid HouseLatest Reviews for Kincaid House
11 August 2025
My husband is well looked after. The staff are caring and professional. Yet, I have an issue with the regular swapping around of the staff. They get moved to other floors, when they do an excellent job on my husband's floor. It takes a lot of time to entrust someone new and for them to get to know the resident's needs and what makes them comfortable. I do not see anything beneficial in this practice.
07 August 2025
Kincaid is a beautiful care home, very well-kept, and the staff are always very approachable and accommodating. They go above and beyond for residents as if they were part of their own family. They always have plenty of activities and outings to keep the residents busy and happy. My grandmother went in after having a stroke, and we had no idea what the future held for her; however, the care and support she has received has made a life-changing difference, and our family is extremely thankful.
24 July 2025
I have always found all staff at kincaid house greenock very pleasant and very professional also very approachable they always have time to listen if you have questions you need answers to, the building is always very clean,and the officer in charge and 2nd in charge are really pleasant and very helpful and definitely both of them run a comfortable home for all.
01 July 2025
Dad came into this home in January with increasing confusion and anxiety that meant he could no longer safely be cared for in his own house. The whole team made him and us feel welcome and at home immediately. The home manages to be homely, relaxed and welcoming despite being a large home. It is a vibrant community lots of varied activities. The care, nursing, activities teams work hard and care very much! Dad so much happier living here. And we can relax and enjoy visiting him now. The food is great and plentiful he's got his appetite back! The home is also fresh, clean and well maintained. The managers are very hands-on. Our family do not hesitate to recomend Kincaid!
19 June 2025
Kincaid is a purpose built facility with excellent amenities for all residents. The rooms are very spacious with large en-suite bathrooms and residents can personalise to suit. Nursing & Caring staff are very considerate towards the residents and I personally find them very supportive & approachable
19 June 2025
My Dad has been a resident at Kincaid House for two months now and has settled in really well. The staff without exception are amazing. Management, Medical, Carers, Catering, Cleaning, Laundry and Hairdressing are all so professional, friendly and approachable, they certainly create a warm and caring atmosphere for both the residents and their families. My Dad is cared for with genuine respect, dignity and affection from all staff members. Facilities are second to none. Excellent home cooked food. Regular entertainment, activities and field trips. Lovely well maintained gardens and grounds. The rooms and all areas are scrupulously clean and comfortable. I would certainly recommend Kincaid House to anyone in need of an amazing care home.
25 April 2025
My mum has lived at Kincaid House for the past year. The care she received from staff was outstanding. They were kind, caring, patient, and nothing was ever too much for them. Sadly, my mum passed away in March and was very ill in the last few weeks. The staff were amazing, they looked after my mum with professionalism and dignity at all times. They were also a great support to myself, I don't know how I would have coped without them.
02 April 2025
I would like to say just how awesome the management & staff of Kincaid Home are. You are always made welcome and offered a cup of tea or coffee. I can't sing the praises of the staff high enough. Nothing is ever a bother to any of them. My husband, with his complex needs, has been so well cared for. He has been encouraged to maintain his hobbies & intrest. Staff have also taken him out for lunch, which he loves. Any small issues are sorted, and any changes that help his needs & Welfare are put into place. The atmosphere is always happy & joyful. There are always friendly faces. There's always something going on in the activities to choose from. The environment is always clean & cared for. I'd Like to say thank you to you all. From the management to every member of the Kincaid team.
14 March 2025
No real problems with kincaid other than numerous brand new clothing items going missing despite being labelled. I object to being charged for labelling I feel this should be free. Have been phoned evening before regarding father's medical appointments to see if I could accompany, far to short notice. Father's personal hygiene could improve plus clothing cleanliness although I know my father can be difficult.
10 March 2025
Great staff in great surroundings plenty of activities always something going on I know my mum is exceptionally well looked after! Always staff going round with fresh cakes tea etc and meals all through the day! Wouldn't have my mum anywhere else.
10 March 2025
I attended my brother regularly at KINCAID HOUSE. I see how happy and contented he is. Every thing I have said is accurate. Every one at Kincaid are so friendly and attentive. I feel he is in a better place now. Thank you and everyone involved at KINCAID HOUSE.
03 December 2024
My mother was a resident in Kincaid House for approx a year, when I visited she was always clean and tidy. The staff were very attentive and my mother was happy and content, her room was nice and she had a lovely view. The staff were kind and compassionate and made visitors welcome.
04 June 2024
Good update on the situation. Catered all aspects of care. Anything we needed to know, we were informed about. Feel that this is a good place for my mother, meeting her needs.
21 May 2024
My mum has only been in Kincaid House since September 2023 and has settled in very well, the staff and activities have been excellent for her. She has even made a couple of nice friendships with some of the other residents. Since my mum moving in, up to now, as a family, we have had no major problems and hope this will continue to be the case.
20 December 2023
Our brother has received excellent care from all of the staff, they treat him with care and dignity, even on his grumpier days with great humour. The staff are highly approachable and helpful with any concerns we may have. Everyone from the chef, hairdresser, cleaning staff, admin nurses and managers, with a special call to the daily carers who go that extra mile, are just wonderful.
30 October 2023
Since a new manager and two new assistant managers, the standard has gotten better. Two assistant managers are very proactive and easy to communicate with. There is a high turnover of care staff, which is not so good. All departments run well and efficiently.
14 August 2023
I attended a six monthly review which was attended by myself, assistant manager and nurse. Both staff members work on same unit as my relative and know him and his routines well. Prior to review I was provided with hard copy of previous review which meant I could focus on the structure of review, it also highlighted decisions made at previous review. The review covered all aspects of my relatives care, giving me a clear picture of what his daily routines may consist off. I was informed how staff manage his needs and what decisions are taken daily to ensure his day/night focuses on his needs taking account of his moods etc. Food, medication, personal care, laundry, were discussed. I was given an opportunity to ask questions and anything that I had concerns about were noted. On the whole the review provided me with a good picture of my relatives daily routine. My only negative is I felt the review was slightly rushed, however I acknowledge that staff members are extremely busy.
04 July 2023
Whilst there may have been a deterioration in service due to COVID and its lasting restrictions, I now feel Kincaid House is back on its feet and almost there, thanks to great carers, the activity staff and the new manager. The new manager is very approachable and hands-on, particularly now with the redecoration of premises and new furniture arriving. My mum is well looked after and happy in Kincaid. Also, great admin staff, and thanks also to the hairdresser who keeps the residents looking smart.
13 June 2023
I cannot praise the staff and management at Kincaid House highly enough. Fortunately, I live close to the home and am able to visit Mum on a very regular basis, at all times it is clear to see the staff attending to their tasks in a very professional manner, constantly engaging with and attending to the needs of residents and fully appreciate what they do for all concerned.
19 May 2023
My brother-in-law's care is nothing less than excellent at all times the staff of Kincaid House have been excellent and polite at all times. I've also been kept informed in all aspects of his care and medication. It's great to know he is so looked after and it is certainly a relief to his family.
Latest Reviews for Kincaid House
11 August 2025
My husband is well looked after. The staff are caring and professional. Yet, I have an issue with the regular swapping around of the staff. They get moved to other floors, when they do an excellent job on my husband's floor. It takes a lot of time to entrust someone new and for them to get to know the resident's needs and what makes them comfortable. I do not see anything beneficial in this practice.
07 August 2025
Kincaid is a beautiful care home, very well-kept, and the staff are always very approachable and accommodating. They go above and beyond for residents as if they were part of their own family. They always have plenty of activities and outings to keep the residents busy and happy. My grandmother went in after having a stroke, and we had no idea what the future held for her; however, the care and support she has received has made a life-changing difference, and our family is extremely thankful.
24 July 2025
I have always found all staff at kincaid house greenock very pleasant and very professional also very approachable they always have time to listen if you have questions you need answers to, the building is always very clean,and the officer in charge and 2nd in charge are really pleasant and very helpful and definitely both of them run a comfortable home for all.
01 July 2025
Dad came into this home in January with increasing confusion and anxiety that meant he could no longer safely be cared for in his own house. The whole team made him and us feel welcome and at home immediately. The home manages to be homely, relaxed and welcoming despite being a large home. It is a vibrant community lots of varied activities. The care, nursing, activities teams work hard and care very much! Dad so much happier living here. And we can relax and enjoy visiting him now. The food is great and plentiful he's got his appetite back! The home is also fresh, clean and well maintained. The managers are very hands-on. Our family do not hesitate to recomend Kincaid!
19 June 2025
Kincaid is a purpose built facility with excellent amenities for all residents. The rooms are very spacious with large en-suite bathrooms and residents can personalise to suit. Nursing & Caring staff are very considerate towards the residents and I personally find them very supportive & approachable
19 June 2025
My Dad has been a resident at Kincaid House for two months now and has settled in really well. The staff without exception are amazing. Management, Medical, Carers, Catering, Cleaning, Laundry and Hairdressing are all so professional, friendly and approachable, they certainly create a warm and caring atmosphere for both the residents and their families. My Dad is cared for with genuine respect, dignity and affection from all staff members. Facilities are second to none. Excellent home cooked food. Regular entertainment, activities and field trips. Lovely well maintained gardens and grounds. The rooms and all areas are scrupulously clean and comfortable. I would certainly recommend Kincaid House to anyone in need of an amazing care home.
25 April 2025
My mum has lived at Kincaid House for the past year. The care she received from staff was outstanding. They were kind, caring, patient, and nothing was ever too much for them. Sadly, my mum passed away in March and was very ill in the last few weeks. The staff were amazing, they looked after my mum with professionalism and dignity at all times. They were also a great support to myself, I don't know how I would have coped without them.
02 April 2025
I would like to say just how awesome the management & staff of Kincaid Home are. You are always made welcome and offered a cup of tea or coffee. I can't sing the praises of the staff high enough. Nothing is ever a bother to any of them. My husband, with his complex needs, has been so well cared for. He has been encouraged to maintain his hobbies & intrest. Staff have also taken him out for lunch, which he loves. Any small issues are sorted, and any changes that help his needs & Welfare are put into place. The atmosphere is always happy & joyful. There are always friendly faces. There's always something going on in the activities to choose from. The environment is always clean & cared for. I'd Like to say thank you to you all. From the management to every member of the Kincaid team.
14 March 2025
No real problems with kincaid other than numerous brand new clothing items going missing despite being labelled. I object to being charged for labelling I feel this should be free. Have been phoned evening before regarding father's medical appointments to see if I could accompany, far to short notice. Father's personal hygiene could improve plus clothing cleanliness although I know my father can be difficult.
10 March 2025
Great staff in great surroundings plenty of activities always something going on I know my mum is exceptionally well looked after! Always staff going round with fresh cakes tea etc and meals all through the day! Wouldn't have my mum anywhere else.
10 March 2025
I attended my brother regularly at KINCAID HOUSE. I see how happy and contented he is. Every thing I have said is accurate. Every one at Kincaid are so friendly and attentive. I feel he is in a better place now. Thank you and everyone involved at KINCAID HOUSE.
03 December 2024
My mother was a resident in Kincaid House for approx a year, when I visited she was always clean and tidy. The staff were very attentive and my mother was happy and content, her room was nice and she had a lovely view. The staff were kind and compassionate and made visitors welcome.
04 June 2024
Good update on the situation. Catered all aspects of care. Anything we needed to know, we were informed about. Feel that this is a good place for my mother, meeting her needs.
21 May 2024
My mum has only been in Kincaid House since September 2023 and has settled in very well, the staff and activities have been excellent for her. She has even made a couple of nice friendships with some of the other residents. Since my mum moving in, up to now, as a family, we have had no major problems and hope this will continue to be the case.
20 December 2023
Our brother has received excellent care from all of the staff, they treat him with care and dignity, even on his grumpier days with great humour. The staff are highly approachable and helpful with any concerns we may have. Everyone from the chef, hairdresser, cleaning staff, admin nurses and managers, with a special call to the daily carers who go that extra mile, are just wonderful.
30 October 2023
Since a new manager and two new assistant managers, the standard has gotten better. Two assistant managers are very proactive and easy to communicate with. There is a high turnover of care staff, which is not so good. All departments run well and efficiently.
14 August 2023
I attended a six monthly review which was attended by myself, assistant manager and nurse. Both staff members work on same unit as my relative and know him and his routines well. Prior to review I was provided with hard copy of previous review which meant I could focus on the structure of review, it also highlighted decisions made at previous review. The review covered all aspects of my relatives care, giving me a clear picture of what his daily routines may consist off. I was informed how staff manage his needs and what decisions are taken daily to ensure his day/night focuses on his needs taking account of his moods etc. Food, medication, personal care, laundry, were discussed. I was given an opportunity to ask questions and anything that I had concerns about were noted. On the whole the review provided me with a good picture of my relatives daily routine. My only negative is I felt the review was slightly rushed, however I acknowledge that staff members are extremely busy.
04 July 2023
Whilst there may have been a deterioration in service due to COVID and its lasting restrictions, I now feel Kincaid House is back on its feet and almost there, thanks to great carers, the activity staff and the new manager. The new manager is very approachable and hands-on, particularly now with the redecoration of premises and new furniture arriving. My mum is well looked after and happy in Kincaid. Also, great admin staff, and thanks also to the hairdresser who keeps the residents looking smart.
13 June 2023
I cannot praise the staff and management at Kincaid House highly enough. Fortunately, I live close to the home and am able to visit Mum on a very regular basis, at all times it is clear to see the staff attending to their tasks in a very professional manner, constantly engaging with and attending to the needs of residents and fully appreciate what they do for all concerned.
19 May 2023
My brother-in-law's care is nothing less than excellent at all times the staff of Kincaid House have been excellent and polite at all times. I've also been kept informed in all aspects of his care and medication. It's great to know he is so looked after and it is certainly a relief to his family.