Submit a Review for Foxley House
107 Hamilton Road, Mount Vernon, Glasgow, G32 9QN
View full details of Foxley HouseLatest Reviews for Foxley House
12 June 2026
In my opinion, the experience my family had at Foxley House was deeply disappointing. I visited regularly and, from my perspective, the quality and consistency of care appeared to decline over time.
The majority of staff I encountered were kind and worked hard, often seeming under considerable
pressure. However, there were occasions when things appeared to be missed and concerns did not seem to be addressed as effectively as we would have hoped.
Watching my niece and nephews navigate this was extremely upsetting. What should have been a time focused on their mother's wellbeing often became a source of stress, worry and frustration.
I often felt communication could have been better, and responses to concerns sometimes came across as defensive rather than reassuring.
Having since seen the care and support she receives elsewhere, the contrast is, in my opinion, remarkable. It has reinforced my belief that she and her family deserve much better.
05 June 2026
My grandparents received excellent care during their many years at Foxley. The staff showed compassion, patience and kindness, not only towards my grandparents but also towards our family. It was always reassuring to know they were being looked after by people who cared deeply about the wellbeing
and happiness of residents. Carers took the time to get to know them personally and treated them with dignity and respect. Foxley consistently went above and beyond for my grandparents. One example was when they organised an anniversary celebration for my grandparents, which they put a lot of thought and effort into. What meant even more to us was that many members of staff came in on their evening off simply because they wanted to celebrate my grandparents. That level of kindness and dedication spoke volumes about the character of the staff. They created an environment where my grandparents felt safe, cared for and respected, with my grandad regularly saying he "couldn't fault" Foxley House.
01 June 2026
My Gran and Grandad moved into the home in 2022. They were recently forced to relocate to another care home due to a deterioration in my Gran's health, along with ongoing harassment and complaints from an estranged family member.
From day one, the care they received was exemplary. The staff
consistently went above and beyond for both of them, including organising a wonderful celebration for their diamond wedding anniversary, which truly reflects the level of care and thoughtfulness provided.
Since they moved, it has become very clear that not all care homes offer the same personal touch, and it is something we miss every day.
I cannot thank the staff enough for how at home they made me and my family feel. This is best reflected in how upset my Grandad was when he had to leave-the majority of the staff were even in tears on their last day together.
16 May 2026
Both my parents were residents at Foxley house for a number of years. The staff and care they received were excellent. It was a very sad day when my parents had to leave .
I always found the staff curtious , helpful, obliging and it was a lovely environment for what I hoped my parents to see out
their remaining time .
15 May 2026
As the partner of the residents' granddaughter, I visited regularly over an 18-month period of their 4+ year stay. My involvement as an extended family member, looking out for loved ones, bears no relation to whether someone holds POA. During this time, the service often felt disorganised and on the
back foot, with communication inconsistent and reactive rather than proactive.
There were repeated issues that should not have occurred, such as having to ask multiple times for basic items like glasses, and being left to organise their room ourselves after a poorly handled room change. These were not isolated incidents but part of a wider pattern that caused ongoing frustration.
While some staff showed kindness, the overall experience lacked consistency, coordination, and attention to detail. In our experience, the service did not meet the standards of dignity, organisation, and care that families should reasonably expect.
30 April 2026
My gran and grandad moved into the home in 2022, and initially the care was positive, with attentive staff and clear communication. However, after a change in management, standards declined. Communication became poor, and we often had to chase for updates. Activities and outings were limited-my gran
attended occasionally, but my grandad only once, with little effort to include them both.
As my gran's Alzheimer's progressed, we expected she would be cared for until the end of her life. It was therefore very upsetting when the home terminated her placements saying her needs could not be met, leaving her in hospital. After almost 5 years we felt dignity and compassion were severely lacking. While few staff were kind, our overall experience-especially towards the end was extremely disappointing.
15 April 2026
Staff were excellent, very personable & helpful, they could not do enough to ensure the care & respect for the residents & family.
15 April 2026
I always find staff lovely, helpful and caring. The care is very good, and there is a lot of socialising, parties and such.
15 April 2026
I can't thank the management and staff enough for the care they provided my parents even the American writer of inspirational poetry could not provide the words adequate enough to express my gratitude.
13 April 2026
My father has settled into Foxley Care Home as if he's lived there his whole life, of his three siblings I was most resistant to him moving into a care home but, after observing him over the last six months or so I am happy to admit I was wrong, I feel he's well looked after and much mre engaged
with the staff and his surroundings than I could have imagined.
02 March 2026
In my personal experience, I felt very let down by this home. It often was that mum spent most days in her bedroom or in front of the television, and I did not see what I would consider meaningful activities and there were zero outings during her three years there. While many staff appeared caring,
they seemed short-staffed, which in my view affected Mum's individual care. I was concerned about communication, including hospital appointments cancelled without my knowledge and documentation I found inaccurate or incomplete. If I raised any concerns, the response felt defensive rather than supportive. In my opinion, the facilities felt tired and in need of updating. We chose to decorate Mum's room ourselves to make it feel more homely and comfortable .My overall opinion and impression was that finance seemed to outweigh personalised care. Sadly, in my opinion our experience did not reflect the care and support we had hoped for.
02 March 2026
After new management took over in 2024, my experience of this home changed significantly. What had once felt warm and welcoming became cold and uninviting. I felt individual residents' needs were no longer the priority. Mistakes were made, things were often missed, and communication felt poor.
Issues were dealt with reactively rather than proactively. When concerns were raised, I felt met with defensiveness, which discouraged open communication. Although there was a short period of improvement, this did not last.
Most care staff were kind but clearly overstretched. Activities were rare, with little structured engagement or outings. My mum, who has Alzheimer's, was often taken to her room for making noise, which is part of her condition. Information in our SAR made me feel this was viewed as an issue rather than part of her care needs, suggesting a lack of person-centred care.
The stress and lack of support left me feeling that we failed our mum by keeping her there as long as we did.
02 March 2026
My dad has settled well into Foxley House, each member of staff has been welcoming, understanding and extremely caring of his physical and emotional needs. They have communicated well with all family members, have recognised his personality and encouraged him in maintaining an active and fun day to
day routine. I have found my visits to be welcoming, enjoyable, and reassuring. I could not fault the staff's professionalism and commitment.
23 February 2026
1st class care facility, it's a home from home, all staff are polite, professional and genuinely care about residents.
Excellent days out and events are regularly organised for residents.
23 February 2026
Foxley House is always a warm and welcoming place with wonderful staff. Nothing is too much bother for the staff, and they are always happy to help, no matter what. My mother is really well looked after, and my family and I are delighted with the care she receives. 10/10
23 February 2026
Come to Foxley to visit my gran every week. She is well looked after. Staff are always present with cups of tea and snacks.
20 February 2026
Friendly attentive staff willing and able to help at all times. Kindly care for residents' entertainment beyond and above.
20 February 2026
My mum has been in Foxley House for nearly 2 years. I can't thank all the staff enough for their kindness. Everyone is lovely, and nothing is too much trouble. They go above and beyond, and my mum loves them all like family. The activities are amazing, and Annie, the coordinator, arranges fabulous
pasties. They are the highlight of the month.
01 October 2025
Neil was only with you a short time but in that time he was happy and contented. I wish to thank the staff for all the care they gave him. It was second to none .Mary the manager took time to visit us at home and gave us advice on how to proceed with Neil going to live in Foxley House. I can't thank
her enough for help
11 September 2025
Not seen my nana this happy in a long time, this place is great, and I enjoy keeping up to date via social media.
Latest Reviews for Foxley House
12 June 2026
In my opinion, the experience my family had at Foxley House was deeply disappointing. I visited regularly and, from my perspective, the quality and consistency of care appeared to decline over time.
The majority of staff I encountered were kind and worked hard, often seeming under considerable
pressure. However, there were occasions when things appeared to be missed and concerns did not seem to be addressed as effectively as we would have hoped.
Watching my niece and nephews navigate this was extremely upsetting. What should have been a time focused on their mother's wellbeing often became a source of stress, worry and frustration.
I often felt communication could have been better, and responses to concerns sometimes came across as defensive rather than reassuring.
Having since seen the care and support she receives elsewhere, the contrast is, in my opinion, remarkable. It has reinforced my belief that she and her family deserve much better.
05 June 2026
My grandparents received excellent care during their many years at Foxley. The staff showed compassion, patience and kindness, not only towards my grandparents but also towards our family. It was always reassuring to know they were being looked after by people who cared deeply about the wellbeing
and happiness of residents. Carers took the time to get to know them personally and treated them with dignity and respect. Foxley consistently went above and beyond for my grandparents. One example was when they organised an anniversary celebration for my grandparents, which they put a lot of thought and effort into. What meant even more to us was that many members of staff came in on their evening off simply because they wanted to celebrate my grandparents. That level of kindness and dedication spoke volumes about the character of the staff. They created an environment where my grandparents felt safe, cared for and respected, with my grandad regularly saying he "couldn't fault" Foxley House.
01 June 2026
My Gran and Grandad moved into the home in 2022. They were recently forced to relocate to another care home due to a deterioration in my Gran's health, along with ongoing harassment and complaints from an estranged family member.
From day one, the care they received was exemplary. The staff
consistently went above and beyond for both of them, including organising a wonderful celebration for their diamond wedding anniversary, which truly reflects the level of care and thoughtfulness provided.
Since they moved, it has become very clear that not all care homes offer the same personal touch, and it is something we miss every day.
I cannot thank the staff enough for how at home they made me and my family feel. This is best reflected in how upset my Grandad was when he had to leave-the majority of the staff were even in tears on their last day together.
16 May 2026
Both my parents were residents at Foxley house for a number of years. The staff and care they received were excellent. It was a very sad day when my parents had to leave .
I always found the staff curtious , helpful, obliging and it was a lovely environment for what I hoped my parents to see out
their remaining time .
15 May 2026
As the partner of the residents' granddaughter, I visited regularly over an 18-month period of their 4+ year stay. My involvement as an extended family member, looking out for loved ones, bears no relation to whether someone holds POA. During this time, the service often felt disorganised and on the
back foot, with communication inconsistent and reactive rather than proactive.
There were repeated issues that should not have occurred, such as having to ask multiple times for basic items like glasses, and being left to organise their room ourselves after a poorly handled room change. These were not isolated incidents but part of a wider pattern that caused ongoing frustration.
While some staff showed kindness, the overall experience lacked consistency, coordination, and attention to detail. In our experience, the service did not meet the standards of dignity, organisation, and care that families should reasonably expect.
30 April 2026
My gran and grandad moved into the home in 2022, and initially the care was positive, with attentive staff and clear communication. However, after a change in management, standards declined. Communication became poor, and we often had to chase for updates. Activities and outings were limited-my gran
attended occasionally, but my grandad only once, with little effort to include them both.
As my gran's Alzheimer's progressed, we expected she would be cared for until the end of her life. It was therefore very upsetting when the home terminated her placements saying her needs could not be met, leaving her in hospital. After almost 5 years we felt dignity and compassion were severely lacking. While few staff were kind, our overall experience-especially towards the end was extremely disappointing.
15 April 2026
Staff were excellent, very personable & helpful, they could not do enough to ensure the care & respect for the residents & family.
15 April 2026
I always find staff lovely, helpful and caring. The care is very good, and there is a lot of socialising, parties and such.
15 April 2026
I can't thank the management and staff enough for the care they provided my parents even the American writer of inspirational poetry could not provide the words adequate enough to express my gratitude.
13 April 2026
My father has settled into Foxley Care Home as if he's lived there his whole life, of his three siblings I was most resistant to him moving into a care home but, after observing him over the last six months or so I am happy to admit I was wrong, I feel he's well looked after and much mre engaged
with the staff and his surroundings than I could have imagined.
02 March 2026
In my personal experience, I felt very let down by this home. It often was that mum spent most days in her bedroom or in front of the television, and I did not see what I would consider meaningful activities and there were zero outings during her three years there. While many staff appeared caring,
they seemed short-staffed, which in my view affected Mum's individual care. I was concerned about communication, including hospital appointments cancelled without my knowledge and documentation I found inaccurate or incomplete. If I raised any concerns, the response felt defensive rather than supportive. In my opinion, the facilities felt tired and in need of updating. We chose to decorate Mum's room ourselves to make it feel more homely and comfortable .My overall opinion and impression was that finance seemed to outweigh personalised care. Sadly, in my opinion our experience did not reflect the care and support we had hoped for.
02 March 2026
After new management took over in 2024, my experience of this home changed significantly. What had once felt warm and welcoming became cold and uninviting. I felt individual residents' needs were no longer the priority. Mistakes were made, things were often missed, and communication felt poor.
Issues were dealt with reactively rather than proactively. When concerns were raised, I felt met with defensiveness, which discouraged open communication. Although there was a short period of improvement, this did not last.
Most care staff were kind but clearly overstretched. Activities were rare, with little structured engagement or outings. My mum, who has Alzheimer's, was often taken to her room for making noise, which is part of her condition. Information in our SAR made me feel this was viewed as an issue rather than part of her care needs, suggesting a lack of person-centred care.
The stress and lack of support left me feeling that we failed our mum by keeping her there as long as we did.
02 March 2026
My dad has settled well into Foxley House, each member of staff has been welcoming, understanding and extremely caring of his physical and emotional needs. They have communicated well with all family members, have recognised his personality and encouraged him in maintaining an active and fun day to
day routine. I have found my visits to be welcoming, enjoyable, and reassuring. I could not fault the staff's professionalism and commitment.
23 February 2026
1st class care facility, it's a home from home, all staff are polite, professional and genuinely care about residents.
Excellent days out and events are regularly organised for residents.
23 February 2026
Foxley House is always a warm and welcoming place with wonderful staff. Nothing is too much bother for the staff, and they are always happy to help, no matter what. My mother is really well looked after, and my family and I are delighted with the care she receives. 10/10
23 February 2026
Come to Foxley to visit my gran every week. She is well looked after. Staff are always present with cups of tea and snacks.
20 February 2026
Friendly attentive staff willing and able to help at all times. Kindly care for residents' entertainment beyond and above.
20 February 2026
My mum has been in Foxley House for nearly 2 years. I can't thank all the staff enough for their kindness. Everyone is lovely, and nothing is too much trouble. They go above and beyond, and my mum loves them all like family. The activities are amazing, and Annie, the coordinator, arranges fabulous
pasties. They are the highlight of the month.
01 October 2025
Neil was only with you a short time but in that time he was happy and contented. I wish to thank the staff for all the care they gave him. It was second to none .Mary the manager took time to visit us at home and gave us advice on how to proceed with Neil going to live in Foxley House. I can't thank
her enough for help
11 September 2025
Not seen my nana this happy in a long time, this place is great, and I enjoy keeping up to date via social media.