Foxley House

Really happy with the care home, staff are really pleasant looks lovely and cosy, very well kept

We continually get a very warm welcome on each visit to my dad. He is always happy and looks very well cared for. He is familiar with all carers and appears to respond very well to any interaction offered by staff.

Mum has settled in well. Lovely friendly atmosphere. Staff are lovely, friendly & caring. Family & friends are always made welcomed by all the staff.

A very welcoming establishment where it gives me great peace of mind that my Dad's care is excellent, and he is very happy.

Staff treat everyone the same and are happy to discuss anything with you. The activities provided in house and out are amazing. My uncle loves going out on the bikes. Could find no fault with anything at the home.

My uncle has been in Foxley House nearly 2 years, the staff are outstanding, caring and compassionate. They have close relationships with all the residents and their families, us included. They have a great range of activities for the residents both in house and out and about. My uncle loves going to Glasgow Green and going on the bikes. The staff are always on hand if we have any questions or worries.

From my family's experience, there has been a significant decline since the change in management in 2024. My parents were, in my opinion, subjected to an ORCHESTRATED EVICTION and we felt our concerns were dismissed rather than addressed. Having reviewed published reviews and management responses, It demonstrates a recurring pattern of disputing negative feedback rather than acknowledging it. If you're considering Foxley House carefully review ALL information before making any important decisions. I anticipate a rebuttal!

The staff and have always been incredibly supportive to me, always taking the time listen and offer reassurance. It gives me peace of mind knowing my mum is happy and well looked after.

I was welcomed and shown to my friend and helped to feel very comfortable. The house is clean, friendly and welcoming and my friend looks very happy here. The staff were really helpful and enabled me to spend time with my friend in her room as well as giving me coffee.

My mum has been in Foxley House for 2 years. I cannot thank the staff enough for everything they do. Mum is treated like family and loves all the staff. nothing is too much Trouble. Everyone is so kind and welcoming. The activities are amazing and family are always included!

All staff are very obliging nothing is too much trouble

Ultimately, our family was left disappointed and feeling let down by a service we had trusted with our mother's care.

In my opinion, the experience my family had at Foxley House was deeply disappointing. I visited regularly and, from my perspective, the quality and consistency of care appeared to decline over time.

The majority of staff I encountered were kind and worked hard, often seeming under considerable pressure. However, there were occasions when things appeared to be missed and concerns did not seem to be addressed as effectively as we would have hoped.

Watching my niece and nephews navigate this was extremely upsetting. What should have been a time focused on their mother's wellbeing often became a source of stress, worry and frustration.

I often felt communication could have been better, and responses to concerns sometimes came across as defensive rather than reassuring.

Having since seen the care and support she receives elsewhere, the contrast is, in my opinion, remarkable. It has reinforced my belief that she and her family deserve much better.

My grandparents received excellent care during their many years at Foxley. The staff showed compassion, patience and kindness, not only towards my grandparents but also towards our family. It was always reassuring to know they were being looked after by people who cared deeply about the wellbeing and happiness of residents. Carers took the time to get to know them personally and treated them with dignity and respect. Foxley consistently went above and beyond for my grandparents. One example was when they organised an anniversary celebration for my grandparents, which they put a lot of thought and effort into. What meant even more to us was that many members of staff came in on their evening off simply because they wanted to celebrate my grandparents. That level of kindness and dedication spoke volumes about the character of the staff. They created an environment where my grandparents felt safe, cared for and respected, with my grandad regularly saying he "couldn't fault" Foxley House.

I cannot thank the staff enough for how at home they made me and my family feel. This is best reflected in how upset my Grandad was when he had to leave-the majority of the staff were even in tears on their last day together.

Both my parents were residents at Foxley house for a number of years. The staff and care they received were excellent. It was a very sad day when my parents had to leave .

I always found the staff curtious , helpful, obliging and it was a lovely environment for what I hoped my parents to see out their remaining time .

As the partner of the residents' granddaughter, I visited regularly over an 18-month period of their 4+ year stay. My involvement as an extended family member, looking out for loved ones, bears no relation to whether someone holds POA. During this time, the service often felt disorganised and on the back foot, with communication inconsistent and reactive rather than proactive.

There were repeated issues that should not have occurred, such as having to ask multiple times for basic items like glasses, and being left to organise their room ourselves after a poorly handled room change. These were not isolated incidents but part of a wider pattern that caused ongoing frustration.

While some staff showed kindness, the overall experience lacked consistency, coordination, and attention to detail. In our experience, the service did not meet the standards of dignity, organisation, and care that families should reasonably expect.

My gran and grandad moved into the home in 2022, and initially the care was positive, with attentive staff and clear communication. However, after a change in management, standards declined. Communication became poor, and we often had to chase for updates. Activities and outings were limited-my gran attended occasionally, but my grandad only once, with little effort to include them both.

As my gran's Alzheimer's progressed, we expected she would be cared for until the end of her life. It was therefore very upsetting when the home terminated her placements saying her needs could not be met, leaving her in hospital. After almost 5 years we felt dignity and compassion were severely lacking. While few staff were kind, our overall experience-especially towards the end was extremely disappointing.

Staff were excellent, very personable & helpful, they could not do enough to ensure the care & respect for the residents & family.

I always find staff lovely, helpful and caring. The care is very good, and there is a lot of socialising, parties and such.