Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
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Rooms stars
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Latest Reviews for Mountview Retreat

stars
stars 12 October 2022
The care and support provided by the staff team and manager at Mountview has been second to none. My sister came to the home having lived with my mother all her life, staff there supported her through the death of my mother with empathy and understanding. My sister has some health issues which the
staff and management not only support her with, but they have also sought advice on how to enhance their own knowledge and understanding of. This has been especially relevant with her diet in relation to diabetes. Staff keep my brother and me well informed of all health care appointments or medical issues such as changes in medication. Staff have always communicated with us as a family in a courteous and friendly manner and have never made us feel as though we are taking up their time. The manager within the home leads by example, she knows the clients well and ensures that they are offered choices and personally supports them with healthcare and beauty appointments. Definitely no complaint.
Review from Hazel R (Sister of Resident/Service User)