Submit a Review for Pinewood Residential Care Home
Le Mont Millais, St Helier, Jersey, JE2 4RW
View Full Details of Pinewood Residential Care HomeLatest Reviews for Pinewood Residential Care Home
06 October 2025
I spent 3 weeks respite at Pinewood Residential Care Home. I felt a lot better for my stay there, I would not hesitate to recommend Pinewood and if need be I would go back there.
02 October 2025
Pinewood is always a friendly, welcoming home to visit. All staff are extremely helpful, willing to offer advice. Gatherings are perfectly organised and enjoyed by residents and guests. All rooms are well furnished and kept in perfect order. Many thanks to all staff. There are many activities offered and appreciated by all.
23 September 2025
My parents are both at Pinewood and are both very happy to be residents here. All the staff are friendly, attentive and helpful.
18 September 2025
My grandmother is well looked after at Pinewood. The carers are very kind and helpful and Granny feels safe. She loves it here and we love the staff. The entertainment for my Granny is fantastic. The afternoon tea party was so wonderful.
18 September 2025
Dad has been in Pinewood since March this year. He was impressed by the home and the staff on the day he came to view. The staff cannot be kinder, nothing is too much trouble and I no longer have no worry that Dad is on his own. Thank you everyone.
29 August 2025
I'm happy with how I've been looked after. Night staff very good. All staff have been helpful and kind. Rooms need attention as carpet decor old.
21 August 2025
Thank you so much for looking after my father, over the past couple of weeks and until his passing last night. He and we, his family have fully appreciated the excellent level of care that your team has put in to make him feel welcome.
28 May 2025
I have been a resident here for 2 months. On respite with a broken leg. I have found it very pleasant, food good 99% staff delightful. Do not like toilet in room with just a net curtain, not private enough. Staff come in the door and curtain blown up. Gardens could do with a good makeover.
30 January 2025
The staff are all wonderful to me and also they are all happy working together, that makes a difference.
07 October 2024
Mum has been at Pinewood for the past two years and in that time she has had such wonderful care from all of the staff. We are extremely grateful for the dedicated staff ensuring Mum is in a safe and comfortable place. There are weekly visits from a hairdresser which all ladies love, hopefully when there are long periods of absence due to holiday these could be covered in the future. Overall we are delighted with the services provided and heartfelt thanks to everyone.
01 October 2024
Pinewood is a welcoming and pleasant residential facility with friendly and caring staff and management. The main issue with the facility is that it's dated and tired and could do with a major freshen-up. Whilst centrally located, parking can be a major issue but appears to have improved recently.
12 September 2024
An excellent environment for my mother. She is well looked after in a caring and safe home. The staff are extremely friendly and kind.
03 September 2024
My father is a resident as he was too much for me at home. The carers and all the staff are magnificent and so genuinely caring. Dad is very happy and I think this has been really good for him and he's met lots of new friends.
08 August 2024
I have been delighted with everything at Pinewood. The food is absolutely brilliant. as good as a five-star restaurant. The staff are all so caring and nice. Lovely bedroom, bathroom, lounge and dining room, all bright and airy. I would not hesitate coming back to have full-time care if I had to. I'm so grateful for this experience.
06 September 2023
The parents moved here in January 2023 and they were made to feel very welcome and secure quickly. They are very well looked after laundry and food etc. However, Mum's hygiene could be better but unfortunately, the staff can't force her to shower. The staff are all so nice, helpful and friendly.
06 September 2023
My mother-in-law had nothing but praise for everyone at Pinewood. She said the staff couldn't have been more helpful. When we first went to visit Pinewood, we sat down with the manager who immediately put my mother-in-law at ease. Showed her around etc, and she felt very comfortable knowing where she was going and which room and my husband and I were happy leaving her there knowing she was in such good hands. 10/10.
03 August 2023
I feel that mum is being very well cared for she is happy the staff are so good with her it makes me feel relaxed and comforted that she is safe in their hands. I have recommended Pinewood to my friends.
27 March 2023
Whilst the home is caring and warm, it lacks a number of facilities that are required for the residents such as a wet room. The shower rooms are pathetic and require refurbishment. There are several cracked and broken tiles. Some rooms would benefit from an en-suite shower. The food, when delivered to the rooms, is often cold as there is no heated trolley to deliver it. Many of the residents accept this without complaint. Some of the food is very badly cooked. The soup is good, as is the fish. Chips have improved but some of the desserts leave a lot to be desired, especially the pancakes. New carpets are desperately required. They are stained and out of date. The decor in communal areas looks very tired. The home is short-staffed with cleaners and carers covering for waitresses. The call bells sometimes don’t work and it can take as long as 20 minutes to be answered.
14 February 2023
Both my husband and myself are very happy to be here. We find management and staff extremely helpful at all times.
19 December 2022
Our mother was with Pinewood Residential Care Home for two weeks care while family members off-island. She was very happy with her room and found all the staff nice, popping in to see all ok or if she needed anything. It was spotlessly clean. Her compliments to the chef, food was always hot and very nice. She always felt safe and happy.
Latest Reviews for Pinewood Residential Care Home
06 October 2025
I spent 3 weeks respite at Pinewood Residential Care Home. I felt a lot better for my stay there, I would not hesitate to recommend Pinewood and if need be I would go back there.
02 October 2025
Pinewood is always a friendly, welcoming home to visit. All staff are extremely helpful, willing to offer advice. Gatherings are perfectly organised and enjoyed by residents and guests. All rooms are well furnished and kept in perfect order. Many thanks to all staff. There are many activities offered and appreciated by all.
23 September 2025
My parents are both at Pinewood and are both very happy to be residents here. All the staff are friendly, attentive and helpful.
18 September 2025
My grandmother is well looked after at Pinewood. The carers are very kind and helpful and Granny feels safe. She loves it here and we love the staff. The entertainment for my Granny is fantastic. The afternoon tea party was so wonderful.
18 September 2025
Dad has been in Pinewood since March this year. He was impressed by the home and the staff on the day he came to view. The staff cannot be kinder, nothing is too much trouble and I no longer have no worry that Dad is on his own. Thank you everyone.
29 August 2025
I'm happy with how I've been looked after. Night staff very good. All staff have been helpful and kind. Rooms need attention as carpet decor old.
21 August 2025
Thank you so much for looking after my father, over the past couple of weeks and until his passing last night. He and we, his family have fully appreciated the excellent level of care that your team has put in to make him feel welcome.
28 May 2025
I have been a resident here for 2 months. On respite with a broken leg. I have found it very pleasant, food good 99% staff delightful. Do not like toilet in room with just a net curtain, not private enough. Staff come in the door and curtain blown up. Gardens could do with a good makeover.
30 January 2025
The staff are all wonderful to me and also they are all happy working together, that makes a difference.
07 October 2024
Mum has been at Pinewood for the past two years and in that time she has had such wonderful care from all of the staff. We are extremely grateful for the dedicated staff ensuring Mum is in a safe and comfortable place. There are weekly visits from a hairdresser which all ladies love, hopefully when there are long periods of absence due to holiday these could be covered in the future. Overall we are delighted with the services provided and heartfelt thanks to everyone.
01 October 2024
Pinewood is a welcoming and pleasant residential facility with friendly and caring staff and management. The main issue with the facility is that it's dated and tired and could do with a major freshen-up. Whilst centrally located, parking can be a major issue but appears to have improved recently.
12 September 2024
An excellent environment for my mother. She is well looked after in a caring and safe home. The staff are extremely friendly and kind.
03 September 2024
My father is a resident as he was too much for me at home. The carers and all the staff are magnificent and so genuinely caring. Dad is very happy and I think this has been really good for him and he's met lots of new friends.
08 August 2024
I have been delighted with everything at Pinewood. The food is absolutely brilliant. as good as a five-star restaurant. The staff are all so caring and nice. Lovely bedroom, bathroom, lounge and dining room, all bright and airy. I would not hesitate coming back to have full-time care if I had to. I'm so grateful for this experience.
06 September 2023
The parents moved here in January 2023 and they were made to feel very welcome and secure quickly. They are very well looked after laundry and food etc. However, Mum's hygiene could be better but unfortunately, the staff can't force her to shower. The staff are all so nice, helpful and friendly.
06 September 2023
My mother-in-law had nothing but praise for everyone at Pinewood. She said the staff couldn't have been more helpful. When we first went to visit Pinewood, we sat down with the manager who immediately put my mother-in-law at ease. Showed her around etc, and she felt very comfortable knowing where she was going and which room and my husband and I were happy leaving her there knowing she was in such good hands. 10/10.
03 August 2023
I feel that mum is being very well cared for she is happy the staff are so good with her it makes me feel relaxed and comforted that she is safe in their hands. I have recommended Pinewood to my friends.
27 March 2023
Whilst the home is caring and warm, it lacks a number of facilities that are required for the residents such as a wet room. The shower rooms are pathetic and require refurbishment. There are several cracked and broken tiles. Some rooms would benefit from an en-suite shower. The food, when delivered to the rooms, is often cold as there is no heated trolley to deliver it. Many of the residents accept this without complaint. Some of the food is very badly cooked. The soup is good, as is the fish. Chips have improved but some of the desserts leave a lot to be desired, especially the pancakes. New carpets are desperately required. They are stained and out of date. The decor in communal areas looks very tired. The home is short-staffed with cleaners and carers covering for waitresses. The call bells sometimes don’t work and it can take as long as 20 minutes to be answered.
14 February 2023
Both my husband and myself are very happy to be here. We find management and staff extremely helpful at all times.
19 December 2022
Our mother was with Pinewood Residential Care Home for two weeks care while family members off-island. She was very happy with her room and found all the staff nice, popping in to see all ok or if she needed anything. It was spotlessly clean. Her compliments to the chef, food was always hot and very nice. She always felt safe and happy.