Pinewood Residential Care Home

Le Mont Millais, St Helier, Jersey JE2 4RW
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9.6 71 Reviews
  • Pinewood Residential Care Home, Jersey
Pinewood Residential Home is located in pleasant surroundings that include sea and countryside views, within which residents can receive quality residential care and live a relaxing lifestyle.

All of the 45 en-suite rooms are fully furnished and tastefully decorated but care workers actively encourage residents to personalise their room as much as possible. Some rooms have a balcony or patio.

A team of qualified staff is motivated to ensure that individual dignity is maintained, and quality of life is enhanced, in a relaxed atmosphere, 24 hours a day.

Residents' medical needs are met through an excellent liaison system between their GPs and the Island health professionals. Voluntary and religious support is always available.

Regular visits from entertainers and in-house activities provide an enjoyable social life for residents, involvement in which is optional.

A wide choice of quality menus are prepared by qualified chefs, to meet all dietary requirements. Waitress service is provided in a delightful dining room and personal service is available for those who wish to eat in the privacy of their room.

They offer permanent and short stay, convalescent and respite care to residentially and non-residentially qualified people.

The experienced management team at Pinewood, led by the resident Head of Home, ensures that high standards of care are maintained at all times.
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Care Provided by Pinewood Residential Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Pinewood Residential Care Home to find out the exact price for your requirements.

Contact Pinewood Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Pinewood Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Jemma Quayle (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (10)

Parking

  • Limited parking available onsite for visitors

Pinewood Residential Care Home Reviews (71)

9.6

Pinewood Residential Care Home has a Review Score of 9.6 (9.581) out of 10, based on 17 reviews in the last 2 years.
Over all time Pinewood Residential Care Home has 71 reviews.

Overall Experience
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Date Published
  • 71
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Reviewer Connection to Pinewood Residential Care Home
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Total of 71, showing 1-20
Review from Anthony M (Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and always helpful.
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Review from Mary M (Respite Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A two week stay at Pinewood was just what I needed to help me recover from a knee replacement operation.
I live alone in a house with stairs so felt ready to face that after being so well looked after, with a nutritious diet and encouragement to carry out the exercises required for recovery.
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Review from Michael L (Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel good, safe, effective caring, responsive to my special needs and my well-being.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home
We appreciate you taking the time to share your positive comments regarding Pinewood and our team. Your safety and wellbeing are paramount, and we are so grateful you have shared your experience. I…read more
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Review from Sylvia N (Respite Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent 3 weeks respite at Pinewood Residential Care Home. I felt a lot better for my stay there, I would not hesitate to recommend Pinewood and if need be I would go back there.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home
Thank you for taking the time to leave such a wonderful review. We are delighted that your stay has helped you and are grateful that you would recommend us, and that you would return if required. I…read more
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Review from J L (Niece of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pinewood is always a friendly, welcoming home to visit. All staff are extremely helpful, willing to offer advice. Gatherings are perfectly organised and enjoyed by residents and guests. All rooms are well furnished and kept in perfect order. Many thanks to all staff. There are many activities offered
and appreciated by all.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home
Thank you for your lovely review of the home. We are delighted to hear that we are friendly and welcoming, this is exactly the environment we want to create for our residents, families and our staff.…read more
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Review from Melanie B (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents are both at Pinewood and are both very happy to be residents here. All the staff are friendly, attentive and helpful.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home
Thank you for taking the time to leave us a lovely review. We are delighted that both your parents are happy at Pinewood. I will ensure the feedback is passed on to the team.
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Review from Rachael C (Granddaughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother is well looked after at Pinewood. The carers are very kind and helpful and Granny feels safe. She loves it here and we love the staff. The entertainment for my Granny is fantastic. The afternoon tea party was so wonderful.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home
Thank you for your wonderful review, we are so glad you could make it to the Afternoon Tea Party. We are pleased to hear your Granny feels safe with us and enjoys the entertainment, and also that you…read more
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Review from Carolyn H (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been in Pinewood since March this year. He was impressed by the home and the staff on the day he came to view.
The staff cannot be kinder, nothing is too much trouble and I no longer have no worry that Dad is on his own. Thank you everyone.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home
Thank you for your lovely review, we are so pleased to hear that your Dad was impressed by the home and the staff. We really appreciate you taking the time to fill in a review and I will pass on the…read more
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Review from Robert H (Respite Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm happy with how I've been looked after. Night staff very good. All staff have been helpful and kind. Rooms need attention as carpet decor old.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home
Thank you for taking the time to review the home. We are really pleased to hear that the staff were so helpful and kind during your stay. We understand that some of the decor is worn, and the home is…read more
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Review from T L (Son of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for looking after my father, over the past couple of weeks and until his passing last night.


He and we, his family have fully appreciated the excellent level of care that your team has put in to make him feel welcome.

Reply from Laura Nightingale, Commercial Business Partner at Pinewood Residential Care Home
Thank you for your kinds words during such a difficult time. We will pass on your comments to the Pinewood team who will be touched by your comments. Please accept our heartfelt condolences - we're…read more
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Review from Margot K (Respite Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident here for 2 months. On respite with a broken leg. I have found it very pleasant, food good 99% staff delightful. Do not like toilet in room with just a net curtain, not private enough. Staff come in the door and curtain blown up. Gardens could do with a good makeover.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home
Thank you for your feedback. We are grateful that you have taken the time to review the home and are really pleased you enjoyed our food.I am currently looking into your concerns about the bathroom,…read more
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Review from Bridget B (Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all wonderful to me and also they are all happy working together, that makes a difference.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home
Thank you for leaving such a lovely review, we are pleased to hear that the staff are wonderful, and I will ensure this feedback is passed on to the team. We pride ourselves on having a great team…read more
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Review from Janet J (Daughter-in-law of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Pinewood for the past two years and in that time she has had such wonderful care from all of the staff. We are extremely grateful for the dedicated staff ensuring Mum is in a safe and comfortable place. There are weekly visits from a hairdresser which all ladies love, hopefully when
there are long periods of absence due to holiday these could be covered in the future. Overall we are delighted with the services provided and heartfelt thanks to everyone.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home
Thank you for your review, we are delighted to hear that you feel your Mum receives such wonderful care and I will ensure that this feedback is passed on to the team. I do understand how important it…read more
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Review from L N (Son of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pinewood is a welcoming and pleasant residential facility with friendly and caring staff and management. The main issue with the facility is that it's dated and tired and could do with a major freshen-up. Whilst centrally located, parking can be a major issue but appears to have improved recently.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home
Thank you for your review. We are pleased that you felt we are doing well in some areas and are currently working on the issues you have mentioned. We recently finished renovating the dining room and…read more
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Review from R G (Son of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent environment for my mother. She is well looked after in a caring and safe home. The staff are extremely friendly and kind.
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Review from Elizabeth L (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is a resident as he was too much for me at home. The carers and all the staff are magnificent and so genuinely caring. Dad is very happy and I think this has been really good for him and he's met lots of new friends.
Reply from Jemma, Home Manager at Pinewood Residential Care Home
We really appreciate you taking the time to share your positive comments regarding Pinewood and the staff and hope you enjoyed attending our Battle of Flowers Party with your Dad. We are glad your…read more
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Review from Peter M (Respite Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been delighted with everything at Pinewood. The food is absolutely brilliant. as good as a five-star restaurant. The staff are all so caring and nice. Lovely bedroom, bathroom, lounge and dining room, all bright and airy. I would not hesitate coming back to have full-time care if I had to. I'm
so grateful for this experience.
Reply from Jemma, Home Manager at Pinewood Residential Care Home
Thank you for taking the time to leave us a review and share your experience that you have had at Pinewood. We are so pleased that you had a great experience. It will be great to be able to share…read more
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Review from Sharon L (Daughter-in-law of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The parents moved here in January 2023 and they were made to feel very welcome and secure quickly. They are very well looked after laundry and food etc. However, Mum's hygiene could be better but unfortunately, the staff can't force her to shower. The staff are all so nice, helpful and friendly.
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Review from N M (Daughter-in-law of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law had nothing but praise for everyone at Pinewood. She said the staff couldn't have been more helpful. When we first went to visit Pinewood, we sat down with the manager who immediately put my mother-in-law at ease. Showed her around etc, and she felt very comfortable knowing where she
was going and which room and my husband and I were happy leaving her there knowing she was in such good hands. 10/10.
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Review from N P (Daughter of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that mum is being very well cared for she is happy the staff are so good with her it makes me feel relaxed and comforted that she is safe in their hands. I have recommended Pinewood to my friends.
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Current Review Score: 9.6 (9.581)

Overview of Review Score

The Review Score of 9.6 (9.581) out of 10 for Pinewood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.581 for Pinewood Residential Care Home is calculated as follows: ( (131 Excellents x 5) + (59 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 203 Ratings = 4.581
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pinewood Residential Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

* States of Jersey Health and Social Services Department is responsible for the registration and inspection of social care services in Jersey.

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (5)

Jemma

Jemma Quayle

Job Title: Home Manager Joined: 2023

Hi, I'm Jemma the Home Manager and I have worked at Pinewood since March 2023.

Sofia

Sofia Vieira

Job Title: Hospitality Service Manager Joined: 2016

Sofia has been working with Pinewood Residential Home for 4 and half years.
Sofia started her career with Pinewood as a Carer initially and is now working as a part time Receptionist at Pinewood and has now been promoted to the Hospitality Service Manager.


Sofia enjoys interacting with all the residents and their families. She particularly enjoys welcoming people into the Home which she states provides her with great job satisfaction. Her people skills are excellent; we can understand why this role suited her very well. Sofia is very versatile and will put her hand to anything.


On a personal note, Sofia was born in Madeira and is a proud mother two lovely children a daughter aged 12, her daughter enjoys dance and is regularly attending Street Dancing classes, at the end of the year they put on a big show for parents and friends. Her son is 22 and he is currently at Oxford University studying to be a primary school teacher.


In her spare time Sofia likes to go walking, watching documentaries and movies on TV and spending time with her family. A dedicated mother who puts every effort into her home life with family and her job. What we would call a real star!


Sofia is a reliable member of staff, we are very fortunate to have her working for us at Pinewood, she is a great asset to our team!

Istvan

Istvan Molnar

Job Title: Head Chef Joined: 2004

Istvan was born in Hungary and started working at Pinewood Residential Home 17 years ago, prior to that he worked in Germany, Austria, Italy, and Switzerland.
Istvan enjoys a very active life outside of the home with his love of skiing and fitness exercise. Istvan also enjoys watching Sporting events especially Formula One.
Istvan enjoys his role here at Pinewood and is an expert on nutrition and the wellbeing for all.

Illidio

Illidio Pedras

Job Title: Chef Joined: 2006

IIlidio has been working with us for 15 years. Born in Madeira, not only does he support our chefs in the kitchen with food preparation, but he will also support our maintenance manager with painting and decorating. A reliable member of the team and a great asset to the home.

Carlos

Carlos Jorge

Job Title: Kitchen Porter Joined: 2015

Carlos is a great asset to the kitchen team; he works hard supporting the Chefs in the kitchen and ensuring that our equipment is sterile, and everything works in motion. Carlos was born in Madeira; he has been with us here at Pinewood for 6 years.

Frequently Asked Questions about Pinewood Residential Care Home

What types of Care is Pinewood Residential Care Home registered for?

Older Person Care & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pinewood Residential Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Pinewood Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pinewood Residential Care Home to the centre of Jersey?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pinewood Residential Care Home to verify any information. View our terms and conditions. Pinewood Residential Care Home has an Enhanced Service - more info.