Pinewood Residential Care Home

Le Mont Millais, St Helier, Jersey JE2 4RW
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9.5 64 Reviews
  • Pinewood Residential Care Home, Jersey
Pinewood Residential Home is located in pleasant surroundings that include sea and countryside views, within which residents can receive quality residential care and live a relaxing lifestyle.

All of the 45 en-suite rooms are fully furnished and tastefully decorated but care workers actively encourage residents to personalise their room as much as possible. Some rooms have a balcony or patio.

A team of qualified staff is motivated to ensure that individual dignity is maintained, and quality of life is enhanced, in a relaxed atmosphere, 24 hours a day.

Residents' medical needs are met through an excellent liaison system between their GPs and the Island health professionals. Voluntary and religious support is always available.

Regular visits from entertainers and in-house activities provide an enjoyable social life for residents, involvement in which is optional.

A wide choice of quality menus are prepared by qualified chefs, to meet all dietary requirements. Waitress service is provided in a delightful dining room and personal service is available for those who wish to eat in the privacy of their room.

They offer permanent and short stay, convalescent and respite care to residentially and non-residentially qualified people.

The experienced management team at Pinewood, led by the resident Head of Home, ensures that high standards of care are maintained at all times.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Pinewood Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jemma Quayle (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (10)

Parking

  • Limited parking available onsite for visitors

Pinewood Residential Care Home Reviews (64)

9.5

Pinewood Residential Care Home has a Review Score of 9.5 (9.513) out of 10, based on 10 reviews in the last 2 years.
Over all time Pinewood Residential Care Home has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pinewood Residential Care Home
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Total of 64, showing 1-20
Review from Robert H (Respite Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm happy with how I've been looked after. Night staff very good. All staff have been helpful and kind. Rooms need attention as carpet decor old.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for taking the time to review the home. We are really pleased to hear that the staff were so helpful and kind during your stay. We understand that some of the decor is worn, and the home is currently undergoing renovations. We have recently replaced carpets in 10 rooms, the dining room and some of the communal corridors. We are continuing to work hard to replace the remaining carpets/flooring.

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Review from T L (Son of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for looking after my father, over the past couple of weeks and until his passing last night.


He and we, his family have fully appreciated the excellent level of care that your team has put in to make him feel welcome.

Reply from Laura Nightingale, Commercial Business Partner at Pinewood Residential Care Home

Thank you for your kinds words during such a difficult time. We will pass on your comments to the Pinewood team who will be touched by your comments. Please accept our heartfelt condolences - we're thinking of you all and sending strength in the days ahead.

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Review from Margot K (Respite Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident here for 2 months. On respite with a broken leg. I have found it very pleasant, food good 99% staff delightful. Do not like toilet in room with just a net curtain, not private enough. Staff come in the door and curtain blown up. Gardens could do with a good makeover.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for your feedback. We are grateful that you have taken the time to review the home and are really pleased you enjoyed our food.I am currently looking into your concerns about the bathroom, ensuring residents' privacy and dignity is a priority. We are also currently in the process of rehiring someone to maintain the gardens.

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Review from Bridget B (Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all wonderful to me and also they are all happy working together, that makes a difference.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for leaving such a lovely review, we are pleased to hear that the staff are wonderful, and I will ensure this feedback is passed on to the team. We pride ourselves on having a great team that work together to provide quality care for all our residents.

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Review from Janet J (Daughter-in-law of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Pinewood for the past two years and in that time she has had such wonderful care from all of the staff. We are extremely grateful for the dedicated staff ensuring Mum is in a safe and comfortable place. There are weekly visits from a hairdresser which all ladies love, hopefully when
there are long periods of absence due to holiday these could be covered in the future. Overall we are delighted with the services provided and heartfelt thanks to everyone.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for your review, we are delighted to hear that you feel your Mum receives such wonderful care and I will ensure that this feedback is passed on to the team. I do understand how important it is for residents to have the opportunity to visit the hairdresser each week and how much this can improve their well-being. We will ensure that we look into this going forward, and I will also discuss this at the next resident and relative's meeting.

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Review from L N (Son of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pinewood is a welcoming and pleasant residential facility with friendly and caring staff and management. The main issue with the facility is that it's dated and tired and could do with a major freshen-up. Whilst centrally located, parking can be a major issue but appears to have improved recently.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for your review. We are pleased that you felt we are doing well in some areas and are currently working on the issues you have mentioned. We recently finished renovating the dining room and are currently in the process of decorating all the corridors within the home. Unfortunately, due to the number of staff and visitors, the car park can be difficult to park in. We are currently working on expanding our outside storage area to create another car parking space. Thank you for such lovely feedback about the staff and management- I will ensure this is passed on to the team.

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Review from Melanie B (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents moved into Pinewood 8 months ago due to ill health. We have been really happy with their care, and with all the attention the staff give.
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Review from R G (Son of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent environment for my mother. She is well looked after in a caring and safe home. The staff are extremely friendly and kind.
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Review from Elizabeth L (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is a resident as he was too much for me at home. The carers and all the staff are magnificent and so genuinely caring. Dad is very happy and I think this has been really good for him and he's met lots of new friends.
Reply from Jemma, Home Manager at Pinewood Residential Care Home

We really appreciate you taking the time to share your positive comments regarding Pinewood and the staff and hope you enjoyed attending our Battle of Flowers Party with your Dad. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group. Thank you again for such wonderful comments about the staff, it's fantastic when we are able to provide them with this feedback.

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Review from Peter M (Respite Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been delighted with everything at Pinewood. The food is absolutely brilliant. as good as a five-star restaurant. The staff are all so caring and nice. Lovely bedroom, bathroom, lounge and dining room, all bright and airy. I would not hesitate coming back to have full-time care if I had to. I'm
so grateful for this experience.
Reply from Jemma, Home Manager at Pinewood Residential Care Home

Thank you for taking the time to leave us a review and share your experience that you have had at Pinewood. We are so pleased that you had a great experience. It will be great to be able to share these reviews with our members of staff, who take the utmost pride in offering the best care possible. It was a delight to be able to provide you with the care you required.

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Review from Sharon L (Daughter-in-law of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The parents moved here in January 2023 and they were made to feel very welcome and secure quickly. They are very well looked after laundry and food etc. However, Mum's hygiene could be better but unfortunately, the staff can't force her to shower. The staff are all so nice, helpful and friendly.
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Review from N M (Daughter-in-law of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law had nothing but praise for everyone at Pinewood. She said the staff couldn't have been more helpful. When we first went to visit Pinewood, we sat down with the manager who immediately put my mother-in-law at ease. Showed her around etc, and she felt very comfortable knowing where she
was going and which room and my husband and I were happy leaving her there knowing she was in such good hands. 10/10.
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Review from N P (Daughter of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that mum is being very well cared for she is happy the staff are so good with her it makes me feel relaxed and comforted that she is safe in their hands. I have recommended Pinewood to my friends.
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Review from B W (Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Whilst the home is caring and warm, it lacks a number of facilities that are required for the residents such as a wet room. The shower rooms are pathetic and require refurbishment. There are several cracked and broken tiles. Some rooms would benefit from an en-suite shower. The food, when delivered
to the rooms, is often cold as there is no heated trolley to deliver it. Many of the residents accept this without complaint. Some of the food is very badly cooked. The soup is good, as is the fish. Chips have improved but some of the desserts leave a lot to be desired, especially the pancakes.
New carpets are desperately required. They are stained and out of date. The decor in communal areas looks very tired.
The home is short-staffed with cleaners and carers covering for waitresses.
The call bells sometimes don’t work and it can take as long as 20 minutes to be answered.
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Review from B L (Resident) assisted by family/friend published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my husband and myself are very happy to be here. We find management and staff extremely helpful at all times.
Reply from Darren Kenny, Community Liaison Co Ordinator at Pinewood Residential Care Home

We're so pleased you're happy living with us - your home from home. It is a pleasure to have such a wonderful couple gracing Pinewood with your wit, humour and fantastic stories

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Review from J J (Daughter of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was with Pinewood Residential Care Home for two weeks care while family members off-island. She was very happy with her room and found all the staff nice, popping in to see all ok or if she needed anything. It was spotlessly clean. Her compliments to the chef, food was always hot and very
nice. She always felt safe and happy.
Reply from Merissa Kenny, Manager at Pinewood Residential Care Home

Thank you for your great review, it was our pleasure to look after your lovely mum and make sure her care home experience was going to be better than she originally thought. Hopefully, we've eliminated some of the negative thoughts your mum had before she came in and by the looks of your comments and score this has been achieved

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Review from I T (Respite Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased, staff are lovely and very helpful.
Food is good, lots of choices and nicely presented.
Very clean rooms and there was nice and relaxed entertainment for everyone. Very pleased to come back again.
Reply from Merissa Kenny, Manager at Pinewood Residential Care Home

It was lovely to see you both again and a pleasure to see you both embracing home life and mixing with the other residents and joining in with all the activities on offer. Take care, all the Best Merissa and the team.

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Review from Simone G (Respite Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing experience for us both. My husband came here for respite whilst I was having a knee replacement, and then I joined him for a few weeks at Pinewood. A wonderful example of 'care for the elderly'. Delightful management, and all staff of the highest calibre, friendly, helpful and the kindest
team of all. The overall standard of this establishment is of the highest and we thank them all for a great experience.
Reply from Merissa Kenny, Manager at Pinewood Residential Care Home

Wow, thank you so much Simone for your wonderful review. It was our pleasure to be able to help you both through a difficult time. I will pass on your comments to the staff who we are very proud of and let them know what a fantastic team they are.

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Review from E F (Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so glad I chose Pinewood to aid my recovery post-op. From entering the building you are made to feel extremely welcome. All the staff are a great testament to how you should be treated with the utmost care and compassion. Nothing is ever too much. The facilities are a wonderful statement of making
your stay feel like a home from home. Thoroughly enjoyed my stay and would highly recommend.
Reply from Merissa Kenny, Home Manager at Pinewood Residential Care Home

Thank you so much for your wonderful review. It was our pleasure to help you through a difficult time and see you make the most of what we had to offer. If you're ever passing pop in for a brew, it'd be lovely to see you again.
We hope you've made a complete recovery and are now living life to the full. All the best, Merissa and the Pinewood Team.

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Review from A P (Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in Pinewood for over three years and I have never had one complaint to make. I love my room. The glass door opens onto the lawn, there are shrubs and pine trees. There is a lovely view over the countryside. Everyone from the matron to the staff and cleaners are excellent. I can't say more.
Reply from Merissa Kenny, Manager at Pinewood Residential Care Home

Thank you for your wonderful review. It has been our pleasure having you stay with us, seeing your lovely smile and listening to your wise words. Wishing you all the best.

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Current Review Score: 9.5 (9.513)

Overview of Review Score

The Review Score of 9.5 (9.513) out of 10 for Pinewood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.513 for Pinewood Residential Care Home is calculated as follows: ( (71 Excellents x 5) + (38 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 119 Ratings = 4.513
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pinewood Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

* States of Jersey Health and Social Services Department is responsible for the registration and inspection of social care services in Jersey.

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (5)

Jemma

Jemma Quayle

Job Title: Home Manager Joined: 2023

Hi, I'm Jemma the Home Manager and I have worked at Pinewood since March 2023.

Sofia

Sofia Vieira

Job Title: Hospitality Service Manager Joined: 2016

Sofia has been working with Pinewood Residential Home for 4 and half years.
Sofia started her career with Pinewood as a Carer initially and is now working as a part time Receptionist at Pinewood and has now been promoted to the Hospitality Service Manager.


Sofia enjoys interacting with all the residents and their families. She particularly enjoys welcoming people into the Home which she states provides her with great job satisfaction. Her people skills are excellent; we can understand why this role suited her very well. Sofia is very versatile and will put her hand to anything.


On a personal note, Sofia was born in Madeira and is a proud mother two lovely children a daughter aged 12, her daughter enjoys dance and is regularly attending Street Dancing classes, at the end of the year they put on a big show for parents and friends. Her son is 22 and he is currently at Oxford University studying to be a primary school teacher.


In her spare time Sofia likes to go walking, watching documentaries and movies on TV and spending time with her family. A dedicated mother who puts every effort into her home life with family and her job. What we would call a real star!


Sofia is a reliable member of staff, we are very fortunate to have her working for us at Pinewood, she is a great asset to our team!

Istvan

Istvan Molnar

Job Title: Head Chef Joined: 2004

Istvan was born in Hungary and started working at Pinewood Residential Home 17 years ago, prior to that he worked in Germany, Austria, Italy, and Switzerland.
Istvan enjoys a very active life outside of the home with his love of skiing and fitness exercise. Istvan also enjoys watching Sporting events especially Formula One.
Istvan enjoys his role here at Pinewood and is an expert on nutrition and the wellbeing for all.

Illidio

Illidio Pedras

Job Title: Chef Joined: 2006

IIlidio has been working with us for 15 years. Born in Madeira, not only does he support our chefs in the kitchen with food preparation, but he will also support our maintenance manager with painting and decorating. A reliable member of the team and a great asset to the home.

Carlos

Carlos Jorge

Job Title: Kitchen Porter Joined: 2015

Carlos is a great asset to the kitchen team; he works hard supporting the Chefs in the kitchen and ensuring that our equipment is sterile, and everything works in motion. Carlos was born in Madeira; he has been with us here at Pinewood for 6 years.

Frequently Asked Questions about Pinewood Residential Care Home

What types of Care is Pinewood Residential Care Home registered for?

Older Person Care & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pinewood Residential Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Pinewood Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pinewood Residential Care Home to the centre of Jersey?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pinewood Residential Care Home to verify any information. View our terms and conditions. Pinewood Residential Care Home has an Enhanced Service - more info.