Pinewood Residential Home, Jersey, Jersey
Pinewood Residential Home, Jersey, Jersey
Pinewood Residential Home, Jersey, Jersey

Pinewood Residential Home is located in pleasant surroundings that include sea and countryside views, within which residents can receive quality residential care and live a relaxing lifestyle.

All of the 47 en-suite rooms are fully furnished and tastefully decorated but care workers actively encourage residents to personalise their room as much as possible. Some rooms have a balcony or patio.

A team of qualified staff is motivated to ensure that individual dignity is maintained and quality of life is enhanced, in a relaxed atmosphere, 24 hours a day.

Residents' medical needs are met through an excellent liaison system between their GPs and the Island health professionals. Voluntary and religious support is always available.

Regular visits from entertainers and in-house activities provide an enjoyable social life for residents, involvement in which is optional.

A wide choice of quality menus are prepared by qualified chefs, to meet all dietary requirements. Waitress service is provided in a delightful dining room and personal service is available for those who wish to eat in the privacy of their room.

They offer permanent and short stay, convalescent and respite care to residentially and non-residentially qualified people.

The experienced management team at Pinewood, led by the resident Head of Home, ensures that high standards of care are maintained at all times.

Group: Maria Mallaband Care Group Ltd

Person in charge: Eileen Crabb (Care Manager)

Local Authority / Social Services: Jersey Social Services (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Polish, Portuguese

Single Rooms: 47

Rooms with ensuite WC: 47

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

* States of Jersey Health and Social Services Department is responsible for the registration and inspection of social care services in Jersey.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Pinewood Residential Home has a Review Score of 8.6 (8.592)

The Review Score of 8.6 (maximum of 10) for Pinewood Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Pinewood Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.773 for Pinewood Residential Home is calculated as follows: ( (110 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 141 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.819 Points relating to the number of positive Reviews for Pinewood Residential Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 3 Reviews ÷ 9.4 Target = 0.319

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pinewood Residential Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pinewood Residential Home

  • Resident / Service User
    8
  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    1

Very lovely. Rooms very good. Dining room beautiful and grounds are well kept.

How likely would you be to recommend Pinewood Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I went in for care after an invasive back operation. Staff were helpful and obliging - nothing was too much trouble. I would be happy to stay at Pinewood again if I needed to be looked after.

How likely would you be to recommend Pinewood Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was only there for a week but I was treated with dignity, well looked after by very caring staff. The food was out of this world. They could start a restaurant.

How likely would you be to recommend Pinewood Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All the staff could not have been more caring, friendly and helpful during my respite care, post hospital.

How likely would you be to recommend Pinewood Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Everything about my stay was wonderful. I shall be going back.

How likely would you be to recommend Pinewood Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were struck by the warm welcoming relaxed atmosphere in the home. The standard of caring was also impressive and nothing was too much trouble. The only negative aspect was sometimes the response time to calls for routine assistance were slow. In my parent's experience/judgment.

How likely would you be to recommend Pinewood Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

From the moment I discussed my mother residing in Pinewood I was extremely impressed with all aspects of the home. The manager is welcoming knowledgeable and reassuring. The residents rooms, lounges and dining room are furnished very well, are well maintained and always very clean. What really stands out is that the staff are always cheerful, helpful and very kind towards my mother and to us as her family.

How likely would you be to recommend Pinewood Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I felt secure and well looked after. Very friendly and obliging staff. Food excellent, could not fault at all.

How likely would you be to recommend Pinewood Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pinewood has provided me with the perfect caring environment in which to recover from major surgery. I have spent the last two weeks being cared for being thoroughly pampered and made to feel very special on my journey to a full recovery. I cannot praise the manager and her team highly enough. All the staff whether in the nursing, catering or domestic departments are a credit to Pinewood and make it the top quality and very best of care homes that it undoubtedly is.

How likely would you be to recommend Pinewood Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Went in for respite care and rehabilitation, found staff very helpful and encouraging.

How likely would you be to recommend Pinewood Residential Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Pinewood is a warm and friendly care home run to the highest standards. The wishes of individual resident are paramount which is important as most have lived full and independent lives. The staff are excellent right from the top down and there is very little change in staffing. This shows the high level of morale amongst all who work there. The food provided is of restaurant quality and resident have a great deal of choice.

How likely would you be to recommend Pinewood Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The manager and all the staff at Pinewood, have made my fathers stay a delight. He was a little nervous about going but the kindness, care and special time he has had, he would gladly return. It has given all the family a good feeling and no worry about him being looked after, he has been made to feel very safe, secure and that is so important at his age of 84 years. He will be returning home with mixed feelings and I know, sad to leave, which says it all.

How likely would you be to recommend Pinewood Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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