Pinewood Residential Care Home

Le Mont Millais, St Helier, Jersey JE2 4RW
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9.6 68 Reviews
  • Pinewood Residential Care Home, Jersey
Pinewood Residential Home is located in pleasant surroundings that include sea and countryside views, within which residents can receive quality residential care and live a relaxing lifestyle.

All of the 45 en-suite rooms are fully furnished and tastefully decorated but care workers actively encourage residents to personalise their room as much as possible. Some rooms have a balcony or patio.

A team of qualified staff is motivated to ensure that individual dignity is maintained, and quality of life is enhanced, in a relaxed atmosphere, 24 hours a day.

Residents' medical needs are met through an excellent liaison system between their GPs and the Island health professionals. Voluntary and religious support is always available.

Regular visits from entertainers and in-house activities provide an enjoyable social life for residents, involvement in which is optional.

A wide choice of quality menus are prepared by qualified chefs, to meet all dietary requirements. Waitress service is provided in a delightful dining room and personal service is available for those who wish to eat in the privacy of their room.

They offer permanent and short stay, convalescent and respite care to residentially and non-residentially qualified people.

The experienced management team at Pinewood, led by the resident Head of Home, ensures that high standards of care are maintained at all times.
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Care Provided by Pinewood Residential Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Pinewood Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jemma Quayle (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (10)

Parking

  • Limited parking available onsite for visitors

Pinewood Residential Care Home Reviews (68)

9.6

Pinewood Residential Care Home has a Review Score of 9.6 (9.575) out of 10, based on 14 reviews in the last 2 years.
Over all time Pinewood Residential Care Home has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pinewood Residential Care Home
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Total of 68, showing 61-68
Review from Doreen H (Resident) published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about my stay was wonderful. I shall be going back.
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Review from C F (Son of Resident) published on 2 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were struck by the warm welcoming relaxed atmosphere in the home. The standard of caring was also impressive and nothing was too much trouble. The only negative aspect was sometimes the response time to calls for routine assistance were slow. In my parent's experience/judgment.
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Review from Brenda C (Daughter of Resident) published on 29 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I discussed my mother residing in Pinewood I was extremely impressed with all aspects of the home. The manager is welcoming knowledgeable and reassuring. The residents rooms, lounges and dining room are furnished very well, are well maintained and always very clean. What really stands
out is that the staff are always cheerful, helpful and very kind towards my mother and to us as her family.
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Review from J C (Resident) published on 1 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt secure and well looked after. Very friendly and obliging staff. Food excellent, could not fault at all.
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Review from C J (Resident) published on 10 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pinewood has provided me with the perfect caring environment in which to recover from major surgery. I have spent the last two weeks being cared for being thoroughly pampered and made to feel very special on my journey to a full recovery. I cannot praise the manager and her team highly enough. All the
staff whether in the nursing, catering or domestic departments are a credit to Pinewood and make it the top quality and very best of care homes that it undoubtedly is.
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Review from J W (Resident) published on 24 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Went in for respite care and rehabilitation, found staff very helpful and encouraging.
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Review from Jane M (Daughter of Resident) published on 28 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pinewood is a warm and friendly care home run to the highest standards. The wishes of individual resident are paramount which is important as most have lived full and independent lives. The staff are excellent right from the top down and there is very little change in staffing. This shows the high level
of morale amongst all who work there. The food provided is of restaurant quality and resident have a great deal of choice.
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Review from Fioria C (Daughter of Resident) published on 3 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and all the staff at Pinewood, have made my fathers stay a delight. He was a little nervous about going but the kindness, care and special time he has had, he would gladly return. It has given all the family a good feeling and no worry about him being looked after, he has been made to feel
very safe, secure and that is so important at his age of 84 years. He will be returning home with mixed feelings and I know, sad to leave, which says it all.
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Current Review Score: 9.6 (9.575)

Overview of Review Score

The Review Score of 9.6 (9.575) out of 10 for Pinewood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.575 for Pinewood Residential Care Home is calculated as follows: ( (106 Excellents x 5) + (51 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 167 Ratings = 4.575
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pinewood Residential Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

* States of Jersey Health and Social Services Department is responsible for the registration and inspection of social care services in Jersey.

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (5)

Jemma

Jemma Quayle

Job Title: Home Manager Joined: 2023

Hi, I'm Jemma the Home Manager and I have worked at Pinewood since March 2023.

Sofia

Sofia Vieira

Job Title: Hospitality Service Manager Joined: 2016

Sofia has been working with Pinewood Residential Home for 4 and half years.
Sofia started her career with Pinewood as a Carer initially and is now working as a part time Receptionist at Pinewood and has now been promoted to the Hospitality Service Manager.


Sofia enjoys interacting with all the residents and their families. She particularly enjoys welcoming people into the Home which she states provides her with great job satisfaction. Her people skills are excellent; we can understand why this role suited her very well. Sofia is very versatile and will put her hand to anything.


On a personal note, Sofia was born in Madeira and is a proud mother two lovely children a daughter aged 12, her daughter enjoys dance and is regularly attending Street Dancing classes, at the end of the year they put on a big show for parents and friends. Her son is 22 and he is currently at Oxford University studying to be a primary school teacher.


In her spare time Sofia likes to go walking, watching documentaries and movies on TV and spending time with her family. A dedicated mother who puts every effort into her home life with family and her job. What we would call a real star!


Sofia is a reliable member of staff, we are very fortunate to have her working for us at Pinewood, she is a great asset to our team!

Istvan

Istvan Molnar

Job Title: Head Chef Joined: 2004

Istvan was born in Hungary and started working at Pinewood Residential Home 17 years ago, prior to that he worked in Germany, Austria, Italy, and Switzerland.
Istvan enjoys a very active life outside of the home with his love of skiing and fitness exercise. Istvan also enjoys watching Sporting events especially Formula One.
Istvan enjoys his role here at Pinewood and is an expert on nutrition and the wellbeing for all.

Illidio

Illidio Pedras

Job Title: Chef Joined: 2006

IIlidio has been working with us for 15 years. Born in Madeira, not only does he support our chefs in the kitchen with food preparation, but he will also support our maintenance manager with painting and decorating. A reliable member of the team and a great asset to the home.

Carlos

Carlos Jorge

Job Title: Kitchen Porter Joined: 2015

Carlos is a great asset to the kitchen team; he works hard supporting the Chefs in the kitchen and ensuring that our equipment is sterile, and everything works in motion. Carlos was born in Madeira; he has been with us here at Pinewood for 6 years.

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