Pinewood Residential Care Home

Le Mont Millais, St Helier, Jersey JE2 4RW
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9.6 68 Reviews
  • Pinewood Residential Care Home, Jersey
Pinewood Residential Home is located in pleasant surroundings that include sea and countryside views, within which residents can receive quality residential care and live a relaxing lifestyle.

All of the 45 en-suite rooms are fully furnished and tastefully decorated but care workers actively encourage residents to personalise their room as much as possible. Some rooms have a balcony or patio.

A team of qualified staff is motivated to ensure that individual dignity is maintained, and quality of life is enhanced, in a relaxed atmosphere, 24 hours a day.

Residents' medical needs are met through an excellent liaison system between their GPs and the Island health professionals. Voluntary and religious support is always available.

Regular visits from entertainers and in-house activities provide an enjoyable social life for residents, involvement in which is optional.

A wide choice of quality menus are prepared by qualified chefs, to meet all dietary requirements. Waitress service is provided in a delightful dining room and personal service is available for those who wish to eat in the privacy of their room.

They offer permanent and short stay, convalescent and respite care to residentially and non-residentially qualified people.

The experienced management team at Pinewood, led by the resident Head of Home, ensures that high standards of care are maintained at all times.
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Care Provided by Pinewood Residential Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Pinewood Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jemma Quayle (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (10)

Parking

  • Limited parking available onsite for visitors

Pinewood Residential Care Home Reviews (68)

9.6

Pinewood Residential Care Home has a Review Score of 9.6 (9.575) out of 10, based on 14 reviews in the last 2 years.
Over all time Pinewood Residential Care Home has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pinewood Residential Care Home
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Review from Elaine L (Respite Resident) assisted by family/friend published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoyed my stay very much and will consider Pinewood Residential Home if I need respite care again.
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Review from D B (Respite Resident) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff at Pinewood to be well trained, sympathetic to my needs and understanding of my feelings. They were attentive and readily available. I felt secure and relaxed which helped my post-operative recovery.
Reply from Eileen Crabb, Home Manager at Pinewood Residential Care Home

Thank you for taking the time to write this lovely review about our staff, they really do appreciate your feedback and find it very motivating. I am pleased that we were able to provide a welcoming environment, along with a high standard of care during your stay with us.

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Review from C H (Son of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I needed to place my father (97), who lives with me, in respite care for a short period to attend a family emergency in the UK. I was gratified that my request was met with speed and courtesy despite the short notice. Although my father could not be accommodated in a room with an ensuite shower (unsurprising
in the circumstances) he was very happy with the care received. Many thanks for the assistance at a trying time.
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Review from E E (Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Pinewood - it has been a privilege to be cared for by kind, compassionate staff. All areas, bedrooms, lounges, meals in the dining room and activities have been excellent. 10/10.
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Review from G S (Husband of Resident) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Provided an excellent service, in moving along the recuperation process, for an elderly lady who had recently had a 'total knee replacment' operation.
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Review from J J (Friend of Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care given. The happy atmosphere is evident the moment you entre. The staff are consistently, genuinely friendly and go the extra mile to ensure residents have what they want.
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Review from Mary B (Respite Resident) published on 14 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first contact with Pinewood was when I arranged for my elderly mother to become a permanent resident there from 2005 to 2008. I visited her constantly so saw the management at close hand. I have now completed a week's respite there after an operation. It has an excellent regime with a stable staff,
which is always an indicator of a happy organization. Great care is taken to cater for the individual needs of the frail and elderly, who need a calm and patient attitude.
I have recommended Pinewood to family and friends for respite care and as a permanent residence for those who require a happy and secure environment. The dining room and its menus are excellent, catering for the last-minute requirements of the residents. The activities programme is to be commended, and a hardworking hairdresser comes twice a week.
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Review from Roselle C (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I chose Pinewood after visiting other homes, some with larger grounds and more modern buildings. As soon as we walked into Pinewood we were aware of a warm and caring atmosphere and saw that staff were taking an interest in the residents and interacting with them with encouragement and
good humour. Our first impressions were not to be disappointed and my mother stayed at Pinewood for 3 1/2 years until her death, during which time she expressed to us her own gratitude that Pinewood was so well managed and that the staff were caring and helpful and willing to listen to the resident if they had needs or concerns. Meals provided were of a very good standard.
As family members, we felt that the manageress and staff were always available to talk to us about any concerns and made every effort to resolve any issues as quickly as possible.
We felt that Pinewood had the best interests of our mother in mind and wanted to care for their residents according to their individual characters and needs.
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Review from Valerie P (Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is bright and comfortable with nice size rooms. The staff are cheerful and very helpful. The meals are varied, well cooked and presented.
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Review from Joan C (Friend of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Manageress is so nice, very welcoming. Staff are all excellent workers, very caring, also the rooms are very nice. Residents have a varied play time with lots to do.
Staff are so good, as my friend was not well but nurses have been excellent. Could not fault the care home.
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Review from Stanley L (Respite Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my second stay at Pinewood for postoperative care. I am pleased to say they are a pleasure to stay with and genuinely "tick every box!"
Reply from Eileen Crabb, Care Mananger at Pinewood Residential Care Home

Many thanks for taking the time to complete the review which is greatly appreciated.


We are very pleased your second stay with us also met with your expectation and you are welcome to visit any time as we enjoyed your company

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Review from J F (Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here following a knee replacement operation.
It has been fantastic and allowed me a great opportunity to recover.
The care is superb and the home is run very well making each resident stay a pleasure.
I will definitely return should I need it.
Reply from Eileen Crabb, Care Manager at Pinewood Residential Care Home

We are so pleased you enjoyed a positive experience during your stay with us and taking the time to write such a lovely review. Our aim as always is to do our utmost to maintain these high standards. All our staff are delighted with your lovely comments.
You are welcome to visit any time as we value your friendship.

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Review from P M (Son of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our GP said that the sign of a good care home was if the staff were happy in their work and if they remained employed there for long periods. Pinewood Residential Home certainly ticks both of those boxes. The staff and care could not be better.
Reply from Eileen Crabb, Care Manager at Pinewood Residential Care Home

We are very pleased you were very satisfied with the service and care your father received during his stay with us.

Your positive feedback will be passed on to all the team.

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Review from Fiona C (Daughter of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are all very happy with the care, kindness and respect that all members of Pinewood Residential Home show our gather. Every single person has been more than helpful and putting my brother, sister and myself at total ease about our much loved father being there. We never worry about how
well he is being looked after, which is a great peace of mind.
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Review from Maria W (Daughter of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Pinewood last May for emergency care and has stayed there since that time.
She is very well cared for by the wonderful staff at Pinewood. She is treated with dignity and the staff encourage her to participate in daily activities which she now enjoys something she would never have
done before. Although English is not her first language, she manages to get along with everyone.
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Review from D M (Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was discharged from hospital to Pinewood Residential Home for respite care. I could not have been welcomed more warmly or treated more kindly by management and staff and would thoroughly recommend this care home to anyone.
The food is good, the menu changes daily and there is always an "own" choice
on offer - you only have to ask! The lounges are well appointed and activities and entertainment are organised. Hairdressing and chiropody is available.
Both management and staff are attentive to residents needs and always have time to listen. I commend them for their total care.
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Review from Graham W (Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very lovely. Rooms very good. Dining room beautiful and grounds are well kept.
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Review from Jean M (Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went in for care after an invasive back operation. Staff were helpful and obliging - nothing was too much trouble. I would be happy to stay at Pinewood again if I needed to be looked after.
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Review from Connie M (Resident) assisted by family/friend published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was only there for a week but I was treated with dignity, well looked after by very caring staff. The food was out of this world. They could start a restaurant.
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Review from Christine B (Resident) published on 10 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff could not have been more caring, friendly and helpful during my respite care, post hospital.
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Current Review Score: 9.6 (9.575)

Overview of Review Score

The Review Score of 9.6 (9.575) out of 10 for Pinewood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.575 for Pinewood Residential Care Home is calculated as follows: ( (106 Excellents x 5) + (51 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 167 Ratings = 4.575
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pinewood Residential Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

* States of Jersey Health and Social Services Department is responsible for the registration and inspection of social care services in Jersey.

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (5)

Jemma

Jemma Quayle

Job Title: Home Manager Joined: 2023

Hi, I'm Jemma the Home Manager and I have worked at Pinewood since March 2023.

Sofia

Sofia Vieira

Job Title: Hospitality Service Manager Joined: 2016

Sofia has been working with Pinewood Residential Home for 4 and half years.
Sofia started her career with Pinewood as a Carer initially and is now working as a part time Receptionist at Pinewood and has now been promoted to the Hospitality Service Manager.


Sofia enjoys interacting with all the residents and their families. She particularly enjoys welcoming people into the Home which she states provides her with great job satisfaction. Her people skills are excellent; we can understand why this role suited her very well. Sofia is very versatile and will put her hand to anything.


On a personal note, Sofia was born in Madeira and is a proud mother two lovely children a daughter aged 12, her daughter enjoys dance and is regularly attending Street Dancing classes, at the end of the year they put on a big show for parents and friends. Her son is 22 and he is currently at Oxford University studying to be a primary school teacher.


In her spare time Sofia likes to go walking, watching documentaries and movies on TV and spending time with her family. A dedicated mother who puts every effort into her home life with family and her job. What we would call a real star!


Sofia is a reliable member of staff, we are very fortunate to have her working for us at Pinewood, she is a great asset to our team!

Istvan

Istvan Molnar

Job Title: Head Chef Joined: 2004

Istvan was born in Hungary and started working at Pinewood Residential Home 17 years ago, prior to that he worked in Germany, Austria, Italy, and Switzerland.
Istvan enjoys a very active life outside of the home with his love of skiing and fitness exercise. Istvan also enjoys watching Sporting events especially Formula One.
Istvan enjoys his role here at Pinewood and is an expert on nutrition and the wellbeing for all.

Illidio

Illidio Pedras

Job Title: Chef Joined: 2006

IIlidio has been working with us for 15 years. Born in Madeira, not only does he support our chefs in the kitchen with food preparation, but he will also support our maintenance manager with painting and decorating. A reliable member of the team and a great asset to the home.

Carlos

Carlos Jorge

Job Title: Kitchen Porter Joined: 2015

Carlos is a great asset to the kitchen team; he works hard supporting the Chefs in the kitchen and ensuring that our equipment is sterile, and everything works in motion. Carlos was born in Madeira; he has been with us here at Pinewood for 6 years.

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