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9 Nightingale Place, London, SW10 9NG
View Full Details of Ellesmere HouseLatest Reviews for Ellesmere House
11 July 2025
My mother has been at Ellesmere House for 9 months and overall I'm very disappointed with the management of this Chelsea home - superficially things look good but after the initial joy that your loved one has found a good home and is being looked after, the reality sets in. Mice running around the dining room, old wobbly dining furniture, chipped crockery, overheated rooms with no air conditioning, threadbare carpet, foul smells throughout the home - in the lift and corridors, discarded furniture in the garden area etc. For the amount they charge you expect five star facilities and services - you get 3 stars at best. The food quality is mediocre. more like school dinners! I wanted nursing care and that is where the home succeeds. The caring staff and nurses are lovely but they too need to see good leadership which is clearly lacking. An injection of genuine care would go a long way to improve this home. People before profit.
24 June 2025
Ellesmere House is an excellent nursing home. The staff is kind, respectful and caring. My family and I have always had a positive experience when we visited and communicated with the staff. The team also listened to us, the family, in addressing any health issues for our family member. I am very grateful for their care and dedication. I would highly recommend Ellesmere House.
15 June 2025
The Nurses and Carers are so warm and caring. This is evident from the dedication they show to their residents. There seems to be a lot of activity going on, although my husband refuses to participate in it. The Care home management team also responds promptly to any issues. I have recommended Ellesmere House to anyone I know who lives within RBKC if their family member is in need of a Care home. The Chelsea and Westminster Hospital is located next door, which is extremely helpful in case of an emergency.
13 June 2025
I had an issue with staff using mobile phones and once reported, it had been dealt with accordingly and I no longer see them on their phone. Two members of staff are honest staff members and I'm happy with their service towards mum.
12 June 2025
How blessed I was when Social Services provided my husband a residency here at Ellesmere Care Home. The patience, the kindness and generous a spirit towards us as a family is indeed a rare quality in today's world.
11 June 2025
A very close friend of mine was admitted to Ellesmere House some 18 months ago. During this time I have been pleased to see that the establishment is very well run; the accommodation and public spaces are well designed, clean and cheerful. I have built a rapport with many members of the staff, from the charming people on the reception to the dedicated hands-on carers. I have found them all to be kind, considerate and highly professional. The personnel are the most important aspect of this impressive care home and to whom I offer my sincere thanks and heartfelt appreciation.
07 August 2024
I lived at Ellesmere House from May 2023 to May 2024. I found the home to be very well run by the Management team. Furthermore, I received wonderful care from the carers and the nurses. They were all very friendly and extremely helpful and no request for help was too much for them to do. Moreover, the activity coordinators offered a wide range of activities like keep fit and bingo but also brought people in from outside for live music, tai chi and church services. A truly wonderful experience.
15 July 2024
I'm grateful to all of the caring and medical staff who took care of my friend during the final phase of her life, due to a terminal illness. Everyone involved did their best to make her feel as comfortable as possible. I also would like to thank the administrative staff for their help to me which was given with attentiveness and understanding. We all know that the care sector is going through difficult times but clearly the staff do their very best to minimise the effect on the residents. Thank you all.
11 June 2024
My mother was a resident at Ellesmere House. The staff are caring beyond words, they are completely selfless people who work extremely hard. My mother was looked after and made to feel comfortable. We'd like to thank all the staff for their hard work at Ellesmere and will always be thankful for taking care of our Mum!
17 May 2024
A very dear friend has been in the Ellesmere care in Chelsea for several weeks after being moved here from the hospital. The staff are amazing, so caring and kind. We have been overwhelmed today as she now has been allocated a permanent place. The manager has explained fully. She is so genuinely kind and it shows how much she cares deeply about her residents.
17 May 2024
The manager appeared very friendly, helpful and welcoming. She's very positive and caring person and made us comfortable and very reassuring. I'm happy for my friend to stay and have her permanent residence here, as I'm sure she'll get lots of care and love.
28 March 2024
My sister was a resident at Ellesmere for approximately 2 years. She passed away in February. The standard of care was exceptional, particularly in the latter months of her life, when my sister’s mental and physical condition declined significantly. My sister was treated with great care and good humour. I was kept in touch with her condition by staff and the doctor regularly.
20 September 2023
My mother, aged 100, has been very happy at Ellesmere House. My first visit being shown around was excellent, as was the follow-up by management. The suggestion that I bring personal items was good. The room and bathroom are both large and sunny. The staff are so caring, always attentive and professional. In all, a very good place!
30 June 2023
I was so happy to see an improvement in my friend, he seems much better. Also, one staff member I saw was so friendly to him.
20 June 2023
The staff are excellent, but with a few serious exceptions. The food is good, but would be better if it could be served hotter.
17 April 2023
The dedicated and experienced staff have been stalwart supporting, caring and nursing my mother. It feels like home here, with friendly neighbours. Sometimes it seems Mum's happier here than she's ever been. We're all very grateful in the family for everything you do.
20 March 2023
Ellesmere House Care Home provided excellent care for a very old lady. The surroundings are very pleasant, staff are helpful, cheerful and competent.
17 February 2023
This is a very calm environment, and my mother-in-law is looked after with kindness and care. It is easy to discuss ideas for her care and condition with staff, and they listen and treat her as an individual.
10 February 2023
I was here for a short-term rehabilitation stay. It was wonderful to have peace of mind, with attentive staff and a safe and secure environment. The room was comfortable. The stay was very helpful in aiding my recovery.
10 February 2023
The carers are excellent. The laundry cleaning staff and home handyman are all excellent. Workers from elsewhere are excellent. Nurses - one or two are not up to standard but the rest are excellent. Assistant Manager, Manager, Reception, and Finance are all excellent as was the medical care. The activities are very good. The home is very good.
Latest Reviews for Ellesmere House
11 July 2025
My mother has been at Ellesmere House for 9 months and overall I'm very disappointed with the management of this Chelsea home - superficially things look good but after the initial joy that your loved one has found a good home and is being looked after, the reality sets in. Mice running around the dining room, old wobbly dining furniture, chipped crockery, overheated rooms with no air conditioning, threadbare carpet, foul smells throughout the home - in the lift and corridors, discarded furniture in the garden area etc. For the amount they charge you expect five star facilities and services - you get 3 stars at best. The food quality is mediocre. more like school dinners! I wanted nursing care and that is where the home succeeds. The caring staff and nurses are lovely but they too need to see good leadership which is clearly lacking. An injection of genuine care would go a long way to improve this home. People before profit.
24 June 2025
Ellesmere House is an excellent nursing home. The staff is kind, respectful and caring. My family and I have always had a positive experience when we visited and communicated with the staff. The team also listened to us, the family, in addressing any health issues for our family member. I am very grateful for their care and dedication. I would highly recommend Ellesmere House.
15 June 2025
The Nurses and Carers are so warm and caring. This is evident from the dedication they show to their residents. There seems to be a lot of activity going on, although my husband refuses to participate in it. The Care home management team also responds promptly to any issues. I have recommended Ellesmere House to anyone I know who lives within RBKC if their family member is in need of a Care home. The Chelsea and Westminster Hospital is located next door, which is extremely helpful in case of an emergency.
13 June 2025
I had an issue with staff using mobile phones and once reported, it had been dealt with accordingly and I no longer see them on their phone. Two members of staff are honest staff members and I'm happy with their service towards mum.
12 June 2025
How blessed I was when Social Services provided my husband a residency here at Ellesmere Care Home. The patience, the kindness and generous a spirit towards us as a family is indeed a rare quality in today's world.
11 June 2025
A very close friend of mine was admitted to Ellesmere House some 18 months ago. During this time I have been pleased to see that the establishment is very well run; the accommodation and public spaces are well designed, clean and cheerful. I have built a rapport with many members of the staff, from the charming people on the reception to the dedicated hands-on carers. I have found them all to be kind, considerate and highly professional. The personnel are the most important aspect of this impressive care home and to whom I offer my sincere thanks and heartfelt appreciation.
07 August 2024
I lived at Ellesmere House from May 2023 to May 2024. I found the home to be very well run by the Management team. Furthermore, I received wonderful care from the carers and the nurses. They were all very friendly and extremely helpful and no request for help was too much for them to do. Moreover, the activity coordinators offered a wide range of activities like keep fit and bingo but also brought people in from outside for live music, tai chi and church services. A truly wonderful experience.
15 July 2024
I'm grateful to all of the caring and medical staff who took care of my friend during the final phase of her life, due to a terminal illness. Everyone involved did their best to make her feel as comfortable as possible. I also would like to thank the administrative staff for their help to me which was given with attentiveness and understanding. We all know that the care sector is going through difficult times but clearly the staff do their very best to minimise the effect on the residents. Thank you all.
11 June 2024
My mother was a resident at Ellesmere House. The staff are caring beyond words, they are completely selfless people who work extremely hard. My mother was looked after and made to feel comfortable. We'd like to thank all the staff for their hard work at Ellesmere and will always be thankful for taking care of our Mum!
17 May 2024
A very dear friend has been in the Ellesmere care in Chelsea for several weeks after being moved here from the hospital. The staff are amazing, so caring and kind. We have been overwhelmed today as she now has been allocated a permanent place. The manager has explained fully. She is so genuinely kind and it shows how much she cares deeply about her residents.
17 May 2024
The manager appeared very friendly, helpful and welcoming. She's very positive and caring person and made us comfortable and very reassuring. I'm happy for my friend to stay and have her permanent residence here, as I'm sure she'll get lots of care and love.
28 March 2024
My sister was a resident at Ellesmere for approximately 2 years. She passed away in February. The standard of care was exceptional, particularly in the latter months of her life, when my sister’s mental and physical condition declined significantly. My sister was treated with great care and good humour. I was kept in touch with her condition by staff and the doctor regularly.
20 September 2023
My mother, aged 100, has been very happy at Ellesmere House. My first visit being shown around was excellent, as was the follow-up by management. The suggestion that I bring personal items was good. The room and bathroom are both large and sunny. The staff are so caring, always attentive and professional. In all, a very good place!
30 June 2023
I was so happy to see an improvement in my friend, he seems much better. Also, one staff member I saw was so friendly to him.
20 June 2023
The staff are excellent, but with a few serious exceptions. The food is good, but would be better if it could be served hotter.
17 April 2023
The dedicated and experienced staff have been stalwart supporting, caring and nursing my mother. It feels like home here, with friendly neighbours. Sometimes it seems Mum's happier here than she's ever been. We're all very grateful in the family for everything you do.
20 March 2023
Ellesmere House Care Home provided excellent care for a very old lady. The surroundings are very pleasant, staff are helpful, cheerful and competent.
17 February 2023
This is a very calm environment, and my mother-in-law is looked after with kindness and care. It is easy to discuss ideas for her care and condition with staff, and they listen and treat her as an individual.
10 February 2023
I was here for a short-term rehabilitation stay. It was wonderful to have peace of mind, with attentive staff and a safe and secure environment. The room was comfortable. The stay was very helpful in aiding my recovery.
10 February 2023
The carers are excellent. The laundry cleaning staff and home handyman are all excellent. Workers from elsewhere are excellent. Nurses - one or two are not up to standard but the rest are excellent. Assistant Manager, Manager, Reception, and Finance are all excellent as was the medical care. The activities are very good. The home is very good.