Ellesmere House

9 Nightingale Place, London SW10 9NG

Ellesmere House is a Chelsea care facilty, owned by Care UK, that also functions as a day care centre, and has 60 bedrooms to house those in need of nursing or long-term retirement accommodation.

The home aims to be flexible to personal needs, maintaining a person-centred approach and allowing access to a number of alternative health professionals, including GPs, chiropodists and physiotherapists.

Residents are encouraged to take control over their own lifestyles and many trips and local outings are arranged by request to the capital's many tourist attractions.

Group: Care UK Nursing & Residential Care Services

Person in charge: Francesca Keating (Home Manager)

Local Authority / Social Services: Royal Borough of Kensington and Chelsea Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Ellesmere House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Ellesmere House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Ellesmere House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.481 for Ellesmere House is calculated as follows: ( (81 Excellents x 5) + (34 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 131 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.429 Points relating to the number of positive Reviews for Ellesmere House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 6 Reviews ÷ 14 Target = 0.429

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Ellesmere House has a Review Score of 8.9 (8.910) from 11 Reviews


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ellesmere House?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ellesmere House

  • Resident / Service User
    4
  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Respite Resident/Service User
    1
  • more

All I can say is that I am amazed and moved by the kindness, gentleness and compassion of every person on the staff at Ellesmere House. From the manager to the nurses and the cleaners.

I am a daily visitor for my husband so I can say it is wonderful and certainly gives me peace of mind.

How likely would you be to recommend Ellesmere House? Extremely Likely

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Average Rating:   5 out of 5

Since my arrival in 2015, I have found that the overall care is adequate but due to a shortage of staff (not all!) We do not have an activity sheet anymore and the same food is uninviting and no proper taste fruit juices are supplied. I realise the location of the home is an expensive area, but the monthly bill is confusingly high to meet the above needs this needs to be readdressed.

How likely would you be to recommend Ellesmere House? Likely

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Average Rating:   3.1 out of 5

Samantha Debenham, Marketing Support Administrator at Ellesmere House responded to this review on 31 Jan 2018:

Thank you for taking the time to submit your scores and your review of Ellesmere House. In regards to the staffing levels in the home, we always make sure that we have enough team members to run a safe and effective service, both throughout the day as well as night, seven days a week. However, we did have some temporary team shortages at the end of last year, and in order to continue to run the home at a high standard, we did have to use some agency staff. Although these individuals were fully trained and experienced, we do realise that this is no substitute for people working permanently in the home who are able to build long-lasting relationships with residents. With this in mind, I’m very pleased to let you know that we have recently recruited several new members to the team who have already joined us, and several others have been recruited who will be joining us very soon. In regards to dining, we understand the importance of good food and nutrition on both emotional as well as physical wellbeing, and our chef works hard to prepare meals in-house from fresh ingredients. We always offer choice and menus that are created around the wishes of residents, so we will of course work with you to ensure that some of your favourites are included. The home manager will arrange to speak with you in person, but of course please do let the manager or any of the senior team at any time know or in the future if you have any concerns, suggestions or questions and we’ll be happy to help.

Ellesmere House is warm and welcoming and my mother has been cared for in a caring and sensitive way. It is such a relief to know that she is being cared for at all times.
The home tries hard to involve the residents in many activities and there are opportunities for everyone to be involved.

How likely would you be to recommend Ellesmere House? Extremely Likely

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Average Rating:   4.8 out of 5

Have had no regrets since arriving at Ellesmere House. Staffing levels vary but their unique friendliness does radiate happiness. Just had a new matron and chef so the food has improved immensely. Thank you

How likely would you be to recommend Ellesmere House? Likely

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Average Rating:   3.6 out of 5

Ellesmere House provides a safe, secure, comfortable and caring environment for my father. The staff are kind and caring and the manager is excellent and tries to ensure every resident is happy and content in Ellesmere House.
I am most grateful for the excellent care provided to my father in an excellent location in Kensington and Chelsea.

How likely would you be to recommend Ellesmere House? Extremely Likely

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Average Rating:   4.3 out of 5

I had a great short stay in Ellesmere House after an operation. I had an excellent experience at the home - I am in my 50's and was a low maintenance patient.
I found the staff very good and caring, I felt safe to be in that environment after my operation. A good service for people recovering from an operation, as well as caring for long-term patients.

How likely would you be to recommend Ellesmere House? Extremely Likely

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Average Rating:   4.5 out of 5

My dad is extremely disabled (half paralysed, double incontinent and high risk of choking). In 2015 he ended up having three unnecessary surgeries because a previous care home neglected my dad. I had to change his home and thanks to God, we have received the appropriate care and support in Ellesmere House. The manager is always happy to help and treats us so fairly and shares a high amount of professionalism. The chef helped me to give dad the appropriate pureed food. Finally, the room is great and the building is always clean.

How likely would you be to recommend Ellesmere House? Extremely Likely

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Average Rating:   4.9 out of 5

My friend has been with Ellesmere house for now 2 years and as far as I can see seems very content and happy there and is taken care of very well indeed, especially as he can be a bit challenging - thank you all very much.

How likely would you be to recommend Ellesmere House? Extremely Likely

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Average Rating:   4.7 out of 5

My mother lived at Ellesmere for 4 and a half years and received excellent care from a compassionate staff group throughout. This was particularly evident in her final days when she was treated with extreme tenderness and care. Staff listened to the family and made everything possible for Mum's final days to be as comfortable as possible. The staff do an amazing job. They are friendly, willing, patient and really care for the people they look after. Well done to the team at Ellesmere.

How likely would you be to recommend Ellesmere House? Extremely Likely

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Average Rating:   5 out of 5

Despite urgent calls and work, the staff generally are at once helpful, or will call a colleague. Smiles from all and I really don't think there is a word "no" in their vocabulary.

How likely would you be to recommend Ellesmere House? Extremely Likely

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Average Rating:   4.6 out of 5

Very pleasantly surprised at the excellent and compassionate attitude of all the staff. The food was excellent the care and attention beyond belief and duty. Whoever owns this place does an outstanding job. Thank you.

How likely would you be to recommend Ellesmere House? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 16 May 2018

Please call us on 0203 504 7008 for current bed vacancies

Awards / Recognitions

December 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ellesmere House