Ellesmere House

Kind, loving atmosphere. Good standard of nursing care and drug routines,

We are very pleased with the care at Ellesmere House. The staff are kind, professional and caring. The home is clean, safe and well magnaged. Thank you to all the staff for their excellent support.

Am v. impressed by the lady who took notes on Mike's history, background etc.

The staff always make me feel welcome and any concerns I may have are swiftly answered.

Amazing, catering to my husband needs, assisting with bath and his daily exercises. The staff also were very engaging and enthusiastic, always encouraging my husband to engage in activities, I have noticed he was less depress and he was generally happier.

We arrived in Ellesmere we found Surbhi very kind and helpful. Thank her for the advice, help and time.

The caring staff and nurses are lovely but they too need to see good leadership which is clearly lacking. An injection of genuine care would go a long way to improve this home. People before profit.

I would highly recommend Ellesmere House.

The Nurses and Carers are so warm and caring. This is evident from the dedication they show to their residents. There seems to be a lot of activity going on, although my husband refuses to participate in it. The Care home management team also responds promptly to any issues. I have recommended Ellesmere House to anyone I know who lives within RBKC if their family member is in need of a Care home. The Chelsea and Westminster Hospital is located next door, which is extremely helpful in case of an emergency.

I had an issue with staff using mobile phones and once reported, it had been dealt with accordingly and I no longer see them on their phone.

Two members of staff are honest staff members and I'm happy with their service towards mum.

How blessed I was when Social Services provided my husband a residency here at Ellesmere Care Home.

The patience, the kindness and generous a spirit towards us as a family is indeed a rare quality in today's world.

A very close friend of mine was admitted to Ellesmere House some 18 months ago. During this time I have been pleased to see that the establishment is very well run; the accommodation and public spaces are well designed, clean and cheerful. I have built a rapport with many members of the staff, from the charming people on the reception to the dedicated hands-on carers. I have found them all to be kind, considerate and highly professional. The personnel are the most important aspect of this impressive care home and to whom I offer my sincere thanks and heartfelt appreciation.

I lived at Ellesmere House from May 2023 to May 2024. I found the home to be very well run by the Management team. Furthermore, I received wonderful care from the carers and the nurses. They were all very friendly and extremely helpful and no request for help was too much for them to do. Moreover, the activity coordinators offered a wide range of activities like keep fit and bingo but also brought people in from outside for live music, tai chi and church services. A truly wonderful experience.

I'm grateful to all of the caring and medical staff who took care of my friend during the final phase of her life, due to a terminal illness. Everyone involved did their best to make her feel as comfortable as possible. I also would like to thank the administrative staff for their help to me which was given with attentiveness and understanding. We all know that the care sector is going through difficult times but clearly the staff do their very best to minimise the effect on the residents. Thank you all.

My mother was a resident at Ellesmere House. The staff are caring beyond words, they are completely selfless people who work extremely hard. My mother was looked after and made to feel comfortable. We'd like to thank all the staff for their hard work at Ellesmere and will always be thankful for taking care of our Mum!

A very dear friend has been in the Ellesmere care in Chelsea for several weeks after being moved here from the hospital. The staff are amazing, so caring and kind. We have been overwhelmed today as she now has been allocated a permanent place. The manager has explained fully. She is so genuinely kind and it shows how much she cares deeply about her residents.

The manager appeared very friendly, helpful and welcoming. She's very positive and caring person and made us comfortable and very reassuring. I'm happy for my friend to stay and have her permanent residence here, as I'm sure she'll get lots of care and love.

My sister was a resident at Ellesmere for approximately 2 years. She passed away in February. The standard of care was exceptional, particularly in the latter months of her life, when my sister’s mental and physical condition declined significantly. My sister was treated with great care and good humour. I was kept in touch with her condition by staff and the doctor regularly.

My first visit being shown around was excellent, as was the follow-up by management. The suggestion that I bring personal items was good. The room and bathroom are both large and sunny. The staff are so caring, always attentive and professional. In all, a very good place!

I was so happy to see an improvement in my friend, he seems much better. Also, one staff member I saw was so friendly to him.