Ellesmere House

9 Nightingale Place, London SW10 9NG
Review Us
9.4 37 Reviews
  • Ellesmere House, London
Ellesmere House is a strikingly modern, purpose-built care home located in the heart of Chelsea. The team provides nursing and residential care for older people, including those with physical disabilities or who are living with dementia.

The home is arranged into four separate bright and airy suites, each with its own dining room and lounge. Residents are welcome to enjoy the facilities at Ellesmere House including a cinema room, activity room and hair and beauty salon.

Outside are two secure sensory gardens with lawns and an area where residents can grow flowers and plants of their own choice.

The team spends time getting to know residents individually, allowing them to create personalised care and lifestyle plans, suited to each person’s needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2039
  • Self-Funded Residential Dementia Care: from £2129
  • Self-Funded Nursing Care: from £2279
  • Self-Funded Nursing Dementia Care: from £2369
  • RESPITE Self-Funded Residential Care: from £2039
  • RESPITE Self-Funded Residential Dementia Care: from £2128
  • RESPITE Self-Funded Nursing Care: from £2278
  • RESPITE Self-Funded Nursing Dementia Care: from £2369

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Ellesmere House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Margaret Kimathi (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • Parking on-site

Ellesmere House Reviews (37)

9.4

Ellesmere House has a Review Score of 9.4 (9.448) out of 10, based on 13 reviews in the last 2 years.
Over all time Ellesmere House has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ellesmere House
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Total of 37, showing 1-20
Review from A M (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother has been at Ellesmere House for 9 months and overall I'm very disappointed with the management of this Chelsea home - superficially things look good but after the initial joy that your loved one has found a good home and is being looked after, the reality sets in. Mice running around the dining
room, old wobbly dining furniture, chipped crockery, overheated rooms with no air conditioning, threadbare carpet, foul smells throughout the home - in the lift and corridors, discarded furniture in the garden area etc. For the amount they charge you expect five star facilities and services - you get 3 stars at best. The food quality is mediocre. more like school dinners! I wanted nursing care and that is where the home succeeds.
The caring staff and nurses are lovely but they too need to see good leadership which is clearly lacking. An injection of genuine care would go a long way to improve this home. People before profit.
Reply from Samantha Debenham, Reviews Team at Ellesmere House

Thank you for sharing your thoughts regarding Ellesmere House. We are sorry to hear that this has been your experience.

We genuinely appreciate your kind words about our caring staff and nursing team, as their dedication and resident wellbeing are truly at the heart of what we do.

We are, however, very sorry to hear about the concerns you’ve raised regarding the environment and facilities. Your observations about cleanliness, maintenance, and comfort are taken seriously, and we sincerely apologise if these aspects have fallen short of your—and our—standards. Providing a safe, comfortable, and welcoming home is a priority, and we continuously work to improve in all areas.

We understand you have already filed a formal complaint, and this is currently being investigated for you. Furthermore, the Home Manager is also receptive to any concerns you may have in the meantime, and we encourage you to reach out to them directly to ensure these are addressed efficiently and effectively.

Thank you again for your honest review.

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Review from M B (Wife of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ellesmere House is an excellent nursing home. The staff is kind, respectful and caring. My family and I have always had a positive experience when we visited and communicated with the staff. The team also listened to us, the family, in addressing any health issues for our family member. I am very grateful
for their care and dedication.
I would highly recommend Ellesmere House.
Reply from Surbhi Aneja, Reviews Team at Ellesmere House

thank you very much for taking the time to leave us feedback about your experience.
At Ellesmere House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time :)
Many thanks
Surbhi Aneja

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Review from A M (Wife of Resident) published on 15 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Nurses and Carers are so warm and caring. This is evident from the dedication they show to their residents. There seems to be a lot of activity going on, although my husband refuses to participate in it. The Care home management team also responds promptly to any issues. I have recommended Ellesmere
House to anyone I know who lives within RBKC if their family member is in need of a Care home. The Chelsea and Westminster Hospital is located next door, which is extremely helpful in case of an emergency.
Reply from Surbhi Aneja, Reviews Team at Ellesmere House

thank you very much for taking the time to leave us feedback about your experience.
At Ellesmere House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your wonderful feedback. Were so pleased to hear your kind words about our nurses, carers, and management team. Your recommendation means so much to us and helps others in the community learn about the care we provide.
Many Thanks
Surbhi Aneja

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Review from Jackie T (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I had an issue with staff using mobile phones and once reported, it had been dealt with accordingly and I no longer see them on their phone.


Two members of staff are honest staff members and I'm happy with their service towards mum.

Reply from Samantha Debenham, Reviews Team at Ellesmere House

Thank you for sharing your thoughts regarding Ellesmere House. We are sorry to hear that this has been your experience in our home.We are glad to hear that action was taken promptly in response to your concerns and we encourage you to reach out to the Home Manager directly if there are any further concerns you wish to discuss. Alternatively, you can contact us directly at complimentsandcomplaints@careuk.com if you wish to pursue a formal investigation.Once again, thank you for sharing your feedback regarding Ellesmere House. Your input is greatly appreciated.

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Review from M C (Wife of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
How blessed I was when Social Services provided my husband a residency here at Ellesmere Care Home.


The patience, the kindness and generous a spirit towards us as a family is indeed a rare quality in today's world.

Reply from Surbhi Aneja, Reviews Team at Ellesmere House

thank you very much for taking the time to leave us feedback about your experience.
Thank you for your kind words. Its our privilege to care for your husband and support your family.
At Ellesmere House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many Thanks
Surbhi Aneja

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Review from Michael L (Friend of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very close friend of mine was admitted to Ellesmere House some 18 months ago. During this time I have been pleased to see that the establishment is very well run; the accommodation and public spaces are well designed, clean and cheerful. I have built a rapport with many members of the staff, from
the charming people on the reception to the dedicated hands-on carers. I have found them all to be kind, considerate and highly professional. The personnel are the most important aspect of this impressive care home and to whom I offer my sincere thanks and heartfelt appreciation.
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Review from David D (Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I lived at Ellesmere House from May 2023 to May 2024. I found the home to be very well run by the Management team. Furthermore, I received wonderful care from the carers and the nurses. They were all very friendly and extremely helpful and no request for help was too much for them to do. Moreover, the
activity coordinators offered a wide range of activities like keep fit and bingo but also brought people in from outside for live music, tai chi and church services. A truly wonderful experience.
Reply from Zoe Larnder, Reviews Team at Ellesmere House

Thank you very much for taking the time to leave us feedback about your experience. At Ellesmere House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks The Care UK team

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Review from Geoffrey D (Friend of Resident) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm grateful to all of the caring and medical staff who took care of my friend during the final phase of her life, due to a terminal illness. Everyone involved did their best to make her feel as comfortable as possible. I also would like to thank the administrative staff for their help to me which was
given with attentiveness and understanding. We all know that the care sector is going through difficult times but clearly the staff do their very best to minimise the effect on the residents. Thank you all.
Reply from Zoe Larnder, Reviews Team at Ellesmere House

Thank you very much for taking the time to leave us feedback about your experience. At Ellesmere House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks The Care UK team

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Review from M J (Relative of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Ellesmere House. The staff are caring beyond words, they are completely selfless people who work extremely hard. My mother was looked after and made to feel comfortable. We'd like to thank all the staff for their hard work at Ellesmere and will always be thankful for taking
care of our Mum!
Reply from Fiona Madder, Reviews Team at Ellesmere House

Thank you very much for taking the time to leave us feedback about your experience.We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks, the Care UK team

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Review from M P (Friend of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very dear friend has been in the Ellesmere care in Chelsea for several weeks after being moved here from the hospital. The staff are amazing, so caring and kind. We have been overwhelmed today as she now has been allocated a permanent place. The manager has explained fully. She is so genuinely kind
and it shows how much she cares deeply about her residents.
Reply from Fiona Madder, Reviews Team at Ellesmere House

Thank you very much for taking the time to leave us a review about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team

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Review from A S (Friend of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager appeared very friendly, helpful and welcoming. She's very positive and caring person and made us comfortable and very reassuring. I'm happy for my friend to stay and have her permanent residence here, as I'm sure she'll get lots of care and love.
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Review from Charles J (Brother of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister was a resident at Ellesmere for approximately 2 years. She passed away in February. The standard of care was exceptional, particularly in the latter months of her life, when my sister’s mental and physical condition declined significantly. My sister was treated with great care and good humour.
I was kept in touch with her condition by staff and the doctor regularly.
Reply from Zoe Larnder, Home Manager at Ellesmere House

Thank you very much for taking the time to leave us feedback about your experience.


At Ellesmere House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks the Care UK team

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Review from N S (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, aged 100, has been very happy at Ellesmere House.
My first visit being shown around was excellent, as was the follow-up by management. The suggestion that I bring personal items was good. The room and bathroom are both large and sunny. The staff are so caring, always attentive and professional.
In all, a very good place!
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Review from F D (Friend of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so happy to see an improvement in my friend, he seems much better. Also, one staff member I saw was so friendly to him.
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Review from Cara L (Resident) assisted by family/friend published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are excellent, but with a few serious exceptions. The food is good, but would be better if it could be served hotter.
Reply from Samantha Debenham, Reviews Team at Ellesmere House

We’re very grateful for your feedback and are delighted with the positive comments and scores, especially around our facilities and the care and support we offer here at Ellesmere House. We’d like to reassure you that all food is kept hot with heated food trollies. However, if you would like the food served hotter, we’d be happy to accommodate this. We have passed your feedback on to the home manager who will discuss with the chef. Thanks again for taking the time to leave this review.

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Review from S T (Son of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The dedicated and experienced staff have been stalwart supporting, caring and nursing my mother. It feels like home here, with friendly neighbours. Sometimes it seems Mum's happier here than she's ever been. We're all very grateful in the family for everything you do.
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Review from Sally Y (Friend of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ellesmere House Care Home provided excellent care for a very old lady. The surroundings are very pleasant, staff are helpful, cheerful and competent.
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Review from Rosie H (Daughter-in-law of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very calm environment, and my mother-in-law is looked after with kindness and care. It is easy to discuss ideas for her care and condition with staff, and they listen and treat her as an individual.
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Review from Jonathan H (Respite Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was here for a short-term rehabilitation stay. It was wonderful to have peace of mind, with attentive staff and a safe and secure environment. The room was comfortable. The stay was very helpful in aiding my recovery.
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Review from H M (Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are excellent. The laundry cleaning staff and home handyman are all excellent. Workers from elsewhere are excellent. Nurses - one or two are not up to standard but the rest are excellent. Assistant Manager, Manager, Reception, and Finance are all excellent as was the medical care. The activities
are very good. The home is very good.
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Current Review Score: 9.4 (9.448)

Overview of Review Score

The Review Score of 9.4 (9.448) out of 10 for Ellesmere House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.591 for Ellesmere House is calculated as follows: ( (113 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 149 Ratings = 4.591
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.857 Points relating to the number of positive Reviews for Ellesmere House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 12 Positive Reviews ÷ 14 = 0.857
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Chad

Chad Bain

Job Title: Home Manager

I joined Care UK in 2018 as a Registered Nurse from the Bahamas. Since then, I’ve worked hard to climb the ladder to Senior Registered General Nurse, Clinical Lead and now Home Manager. A little while ago, I even won Care UK’s ‘Nurse of the Year’ award, which was a highlight!


Care UK is a great place to work: as well as being a leading care provider, the support it gives to its teams is exceptional. I’ve been supported to learn and progress and do as much training as possible, and I aim to empower my team in the same way, so they can do their best work.


I’m entirely dedicated to the residents’ well-being and ensuring they receive the highest quality care. Even the smallest actions can make a huge difference to a person and make them feel special and cared for. I always look forward to any opportunities I have during the day to chat to the residents and my colleagues here at Farm Lane and Ellesmere House.

Frequently Asked Questions about Ellesmere House

What types of Care is Ellesmere House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ellesmere House have?

There are 70 Single Rooms.

What are the Facilities & Services at Ellesmere House?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ellesmere House to the centre of London?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ellesmere House to verify any information. View our terms and conditions. Ellesmere House has an Enhanced Service - more info.