
Ellesmere House is an excellent nursing home. The staff is kind, respectful and caringM B(Wife of Resident/Service User)



Ellesmere House is an excellent nursing home. The staff is kind, respectful and caringM B(Wife of Resident/Service User)



Ellesmere House is a strikingly modern, purpose-built care home located in the heart of Chelsea. The team provides nursing and residential care for older people, including those with physical disabilities or who are living with dementia.
The home is arranged into four separate bright and airy suites, each with its own dining room and lounge. Residents are welcome to enjoy the facilities at Ellesmere House including a cinema room, activity room...
Care Provided by Ellesmere House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Ellesmere House for full pricing details and T&Cs.
Contact Ellesmere House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Chad Bain(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2008
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Parking
- Parking on-site
Ellesmere House Reviews (38)
Ellesmere House has a Review Score of 8.6 (8.590) out of 10, based on 8 reviews in the last 2 years.
Over all time Ellesmere House has 38 reviews.
The carers are excellent. The laundry cleaning staff and home handyman are all excellent. Workers from elsewhere are excellent. Nurses - one or two are not up to standard but the rest are excellent. Assistant Manager, Manager, Reception, and Finance are all excellent as was the medical care. The activities are very good. The home is very good.
Since I live abroad, until mid-June I only had email and Skype contacts with my uncle and I always felt he was in good hands. But by starting visiting him regularly I found that care and assistance is much better than I thought. The home looks like a hotel, nice rooms, and communal areas. Staff extremely caring and kind - such a high standard that in Italy we couldn't even dream of. I much appreciate that I can call in without any pre-advice and spend valuable time - for me - with my uncle.
My wife and I were very apprehensive about moving dad into a care home, but we needn't have worried. From the initial point of contact with the homes management doing their initial assessment to the welcome the care staff and nurses gave dad everyone has been kind, patient and caring. Dad has settled in so well, always looks smart and has put on weight - Chef came to see dad on his 2nd day, asking his likes and dislikes. I have seen meals varied (in taste, and texture) for my dad and others and there is home made cake every day. The maintenance chap was so helpful, putting up pictures and shelves to make dad feel at home. We're so happy we chose Ellesmere House!
My mother was so well looked after by the whole staff team at Ellesmere House. From the initial communication by the management to the warm welcome we received from the receptionist every one was so friendly and helpful. The care staff are always engaging with Mum by either reading the daily paper or playing some of her favourite music. Chef came to visit Mum on her first day and was very keen to know what Mum liked and disliked. The activity staff encouraged Mum to join in with a cookery session, which she really enjoyed. The cleaners never stopped cleaning, taking extra care with door handles and handrails. Overall, I was very impressed.
Ellesmere has been absolutely fantastic over the last year, caring for my mother during the pandemic. They have kept in regular contact, letting me know how Mum is getting on when I haven’t been able to see her. I know she is safe and cared for greatly by the staff. The manager is always available and approachable, and I feel very secure knowing my mum is in great hands.
Despite the restrictions Covid has brought, my wife has always been very well cared for by lovely carers, cleaners, cooks and activity staff. The staff support FaceTime conversations every week and my wife looks happy and healthy. There has been a change of management, but the home still seems to run smoothly. I would happily recommend Ellesmere House.
The rooms are very bright, always clean and both the rooms and common parts are pleasant smelling. The food is good and plentiful with fruit, cakes and biscuits always available outside of meal times. I am most impressed by the times I have seen staff just one on one with a resident, taking time to sit and talk or just wait a while with them so that they aren't lonely. I'm so grateful for the care they provide.
All I can say is that this nursing home was wonderful and the staff were so kind and compassionate. He always looked good, clean, tidy and smiling. I visited every single day. Thank you all.
Since my arrival in 2015, I have found that the overall care is adequate but due to a shortage of staff (not all!) We do not have an activity sheet anymore and the same food is uninviting and no proper taste fruit juices are supplied. I realise the location of the home is an expensive area, but the monthly bill is confusingly high to meet the above needs this needs to be readdressed.
Thank you for taking the time to submit your scores and your review of Ellesmere House. In regards to the staffing levels in the home, we always make sure that we have enough team members to run a safe and effective service, both throughout the day as well as night, seven days a week. However, we...
The home tries hard to involve the residents in many activities and there are opportunities for everyone to be involved.
Have had no regrets since arriving at Ellesmere House. Staffing levels vary but their unique friendliness does radiate happiness. Just had a new matron and chef so the food has improved immensely. Thank you
I am most grateful for the excellent care provided to my father in an excellent location in Kensington and Chelsea.
I found the staff very good and caring, I felt safe to be in that environment after my operation. A good service for people recovering from an operation, as well as caring for long-term patients.
My dad is extremely disabled (half paralysed, double incontinent and high risk of choking). In 2015 he ended up having three unnecessary surgeries because a previous care home neglected my dad. I had to change his home and thanks to God, we have received the appropriate care and support in Ellesmere House. The manager is always happy to help and treats us so fairly and shares a high amount of professionalism. The chef helped me to give dad the appropriate pureed food. Finally, the room is great and the building is always clean.
My friend has been with Ellesmere house for now 2 years and as far as I can see seems very content and happy there and is taken care of very well indeed, especially as he can be a bit challenging - thank you all very much.
My mother lived at Ellesmere for 4 and a half years and received excellent care from a compassionate staff group throughout. This was particularly evident in her final days when she was treated with extreme tenderness and care. Staff listened to the family and made everything possible for Mum's final days to be as comfortable as possible. The staff do an amazing job. They are friendly, willing, patient and really care for the people they look after. Well done to the team at Ellesmere.
Despite urgent calls and work, the staff generally are at once helpful, or will call a colleague. Smiles from all and I really don't think there is a word "no" in their vocabulary.
Very pleasantly surprised at the excellent and compassionate attitude of all the staff. The food was excellent the care and attention beyond belief and duty. Whoever owns this place does an outstanding job. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 September 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Ellesmere House.
Accreditations
There are no accreditations posted yet for Ellesmere House.
Meet the Team (1)

I joined Care UK in 2018 as a Registered Nurse from the Bahamas. Since then, I’ve worked hard to climb the ladder to Senior Registered General Nurse, Clinical Lead and now Home Manager. A little while ago, I even won Care UK’s ‘Nurse of the Year’ award, which was a highlight!
Care UK is a great place to work: as well as being a leading care provider, the support it gives to its teams is exceptional. I’ve been supported to learn and progress and do as much training as possible, and I aim to empower my team in the same way, so they can do their best work.
I’m entirely dedicated to the residents’ well-being and ensuring they receive the highest quality care. Even the smallest actions can make a huge difference to a person and make them feel special and cared for. I always look forward to any opportunities I have during the day to chat to the residents and my colleagues here at Farm Lane and Ellesmere House.
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