Submit a Review for The Pines Nursing Home
104 West Hill, Putney, London, SW15 2UQ
View full details of The Pines Nursing HomeLatest Reviews for The Pines Nursing Home
09 March 2026
I am writing to commend staff of the above nursing home. As a frequent visitor + am impressed by the high standards of cleanliness, and the compassionate nature of the carers. The home always feels cheerful when arrive to visit. It is good to know that Helen is being looked after very well. She does
tell me about the good food. The excellent staff, Heather (matron), Geraldine, Vanessa, Moses.
25 November 2025
Superb caring and attentive with great focus on keeping everyone active and occupied. Great staff.
07 October 2025
Helpful staff and management. Any requests or concerns I have are listened to and acted upon. Mum is happy and relaxed which gives us great comfort. Rooms are spacious, well equipped and clean. Staff are attentive.,
02 May 2025
My mother spent the last week of her life at The Pines, after being transferred from hospital. The care and attention she received were outstanding. The staff did everything they could to make her comfortable and maintain her dignity. They were equally kind to me and my sisters throughout this
emotionally challenging time - not just the tea and cake, but real understanding, warmth and sympathy. We are all so glad that our mother was able to end her days in such a caring environment. I can't imagine anywhere else could have been better. Finally, particular thanks to the care home manager. A great leader/manager and a wonderfully practical, efficient, warm and sympathetic person.
15 November 2024
When I accompanied my husband to take up residence we were treated by the manager and administrator and many of the staff in a very welcoming way as if we were already friends - which we certainly became. My husband died within a week but I would not hesitate to recommend The Pines.
11 November 2024
My mum was at The Pines just short of 6 years. In that time I saw nothing but kindness and care for the residents and their families. They have always kept us updated on the health of Mum and anything we needed to know. Nothing ever seemed too much trouble. The staff all work together as a well
oiled machine and are a great team. I would definitely recommend The Pines if someone was looking at care homes.
17 October 2024
The Pines provided my brother with excellent palliative care for the last month of his life. As a family we looked around the home and were impressed by their gentle and thoughtful approach - with a focus on not just ensuring that their care would be adjusted as my brother's needs changed, but also
their determination to support us as a family with the challenges we faced. The staff listened to us and every visit left us with the reassurance that he could not be given better care. Every staff member was impressive and we will always be grateful to the manager and the whole team.
07 October 2024
The Pines Nursing Home was excellent, my Mother was looked after all of the years she was there. Thank you so much.
30 September 2024
Staff were very nice. They were always kind and ready to do what I asked. Food would have been excellent but I don't like pasta very much! The menu was good and it was nice to have a choice. Everything was clean and tidy.
30 September 2024
The staff are all very caring and there is a strong focus on working with the residents to get the best outcome. Manager and deputy manager very calm, helpful and professional. The team supporting Mum were very friendly and warm. Impressive how long many employees have been there. Mum said that she
was always encouraged to do the activities.
10 June 2024
They shower me. Help me with my TV. Keep room tidy. Staff are friendly.
10 June 2024
While I am still finding my way here I have been helped by the kindness of everyone. I am still getting used to belonging to a group who I don't really know as yet.
27 February 2024
My father was recommended to The Pines from the hospital for end-of-life care. He has been so lucky to have a place in this caring comfortable and excellent home. The staff have a friendly and professional approach that makes his life much more bearable. The additional time taken to engage with him
makes a huge difference.
17 January 2024
Staff are very attentive to the clients and real-time needs, showing compassion and being proactive with care requirements and advice. The home offers a good variety of activities and is well encouraged by staff to attend. I would always recommend this home especially due to the caring and nurturing
nature of the staff.
04 July 2023
I was on a visit from the US to visit my daughter, who is a resident at The Pines Nursing Home. I was pleasantly surprised with the facility and staff. The facility was very clean, cheery and accessible to patios for residents to enjoy the outdoors. All of the staff, from top management to
secretaries, housekeepers, kitchen staff, care assistants and occupational therapists were caring and attentive!
28 June 2023
It is comforting to know that my sister is well cared for at The Pines. The facility is peaceful with pleasant garden/patio areas. All of the staff are attentive and patient. The food is of high quality. There are fun activities for residents to look forward to. Thank you for all you do.
27 June 2023
The resident needs a lot of attention and demanding but all the staff are very patient and kind. I'm only here for a week and exhausted, I cannot imagine the daily ritual the staff endure! Actually, they are all better than excellent and we would never be able to thank them enough.
22 March 2023
To be at The Pines Nursing Home was like being in a home away from home! I was always happy in this nursing home, I met a lot of people and took part in many activities. The carers met all my needs and breezed in and out of my room with cups of tea/coffee. I could eat in my room or the dining room -
wherever I wanted and the food was excellent. I put on weight at The Pines! No one was ever cross with me.
16 January 2023
My family, my friends and I are so happy that my wife is a resident in this excellent home, The Pines. The staff, from top to bottom are so friendly. They are so caring with the residents which makes us all so comfortable. The home is very clean, bright and airy. Each day we visitors are welcomed to
the door by happy and smiling staff. This proves that they are looking after our loved ones with care and love. They keep the residents and their rooms clean. The food, well it cannot get better - healthy meals. My wife cleans the lot.
12 December 2022
From the outset, the management and all the care staff were friendly and reassuring. They were professional and easy to talk to at all times either in person or by phone. My mother was always clean, and comfortable and said her needs were all met. Myself and my family were happy when we visited,
that there was a very safe and caring environment to support my mother in what was to be the last three months of her life. I feel blessed that she went to her final resting place feeling safe and able to live with dignity. My thanks to all the staff who work in a loving manner.
Latest Reviews for The Pines Nursing Home
09 March 2026
I am writing to commend staff of the above nursing home. As a frequent visitor + am impressed by the high standards of cleanliness, and the compassionate nature of the carers. The home always feels cheerful when arrive to visit. It is good to know that Helen is being looked after very well. She does
tell me about the good food. The excellent staff, Heather (matron), Geraldine, Vanessa, Moses.
25 November 2025
Superb caring and attentive with great focus on keeping everyone active and occupied. Great staff.
07 October 2025
Helpful staff and management. Any requests or concerns I have are listened to and acted upon. Mum is happy and relaxed which gives us great comfort. Rooms are spacious, well equipped and clean. Staff are attentive.,
02 May 2025
My mother spent the last week of her life at The Pines, after being transferred from hospital. The care and attention she received were outstanding. The staff did everything they could to make her comfortable and maintain her dignity. They were equally kind to me and my sisters throughout this
emotionally challenging time - not just the tea and cake, but real understanding, warmth and sympathy. We are all so glad that our mother was able to end her days in such a caring environment. I can't imagine anywhere else could have been better. Finally, particular thanks to the care home manager. A great leader/manager and a wonderfully practical, efficient, warm and sympathetic person.
15 November 2024
When I accompanied my husband to take up residence we were treated by the manager and administrator and many of the staff in a very welcoming way as if we were already friends - which we certainly became. My husband died within a week but I would not hesitate to recommend The Pines.
11 November 2024
My mum was at The Pines just short of 6 years. In that time I saw nothing but kindness and care for the residents and their families. They have always kept us updated on the health of Mum and anything we needed to know. Nothing ever seemed too much trouble. The staff all work together as a well
oiled machine and are a great team. I would definitely recommend The Pines if someone was looking at care homes.
17 October 2024
The Pines provided my brother with excellent palliative care for the last month of his life. As a family we looked around the home and were impressed by their gentle and thoughtful approach - with a focus on not just ensuring that their care would be adjusted as my brother's needs changed, but also
their determination to support us as a family with the challenges we faced. The staff listened to us and every visit left us with the reassurance that he could not be given better care. Every staff member was impressive and we will always be grateful to the manager and the whole team.
07 October 2024
The Pines Nursing Home was excellent, my Mother was looked after all of the years she was there. Thank you so much.
30 September 2024
Staff were very nice. They were always kind and ready to do what I asked. Food would have been excellent but I don't like pasta very much! The menu was good and it was nice to have a choice. Everything was clean and tidy.
30 September 2024
The staff are all very caring and there is a strong focus on working with the residents to get the best outcome. Manager and deputy manager very calm, helpful and professional. The team supporting Mum were very friendly and warm. Impressive how long many employees have been there. Mum said that she
was always encouraged to do the activities.
10 June 2024
They shower me. Help me with my TV. Keep room tidy. Staff are friendly.
10 June 2024
While I am still finding my way here I have been helped by the kindness of everyone. I am still getting used to belonging to a group who I don't really know as yet.
27 February 2024
My father was recommended to The Pines from the hospital for end-of-life care. He has been so lucky to have a place in this caring comfortable and excellent home. The staff have a friendly and professional approach that makes his life much more bearable. The additional time taken to engage with him
makes a huge difference.
17 January 2024
Staff are very attentive to the clients and real-time needs, showing compassion and being proactive with care requirements and advice. The home offers a good variety of activities and is well encouraged by staff to attend. I would always recommend this home especially due to the caring and nurturing
nature of the staff.
04 July 2023
I was on a visit from the US to visit my daughter, who is a resident at The Pines Nursing Home. I was pleasantly surprised with the facility and staff. The facility was very clean, cheery and accessible to patios for residents to enjoy the outdoors. All of the staff, from top management to
secretaries, housekeepers, kitchen staff, care assistants and occupational therapists were caring and attentive!
28 June 2023
It is comforting to know that my sister is well cared for at The Pines. The facility is peaceful with pleasant garden/patio areas. All of the staff are attentive and patient. The food is of high quality. There are fun activities for residents to look forward to. Thank you for all you do.
27 June 2023
The resident needs a lot of attention and demanding but all the staff are very patient and kind. I'm only here for a week and exhausted, I cannot imagine the daily ritual the staff endure! Actually, they are all better than excellent and we would never be able to thank them enough.
22 March 2023
To be at The Pines Nursing Home was like being in a home away from home! I was always happy in this nursing home, I met a lot of people and took part in many activities. The carers met all my needs and breezed in and out of my room with cups of tea/coffee. I could eat in my room or the dining room -
wherever I wanted and the food was excellent. I put on weight at The Pines! No one was ever cross with me.
16 January 2023
My family, my friends and I are so happy that my wife is a resident in this excellent home, The Pines. The staff, from top to bottom are so friendly. They are so caring with the residents which makes us all so comfortable. The home is very clean, bright and airy. Each day we visitors are welcomed to
the door by happy and smiling staff. This proves that they are looking after our loved ones with care and love. They keep the residents and their rooms clean. The food, well it cannot get better - healthy meals. My wife cleans the lot.
12 December 2022
From the outset, the management and all the care staff were friendly and reassuring. They were professional and easy to talk to at all times either in person or by phone. My mother was always clean, and comfortable and said her needs were all met. Myself and my family were happy when we visited,
that there was a very safe and caring environment to support my mother in what was to be the last three months of her life. I feel blessed that she went to her final resting place feeling safe and able to live with dignity. My thanks to all the staff who work in a loving manner.