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The Pines Nursing Home

104 West Hill, Putney, London SW15 2UQ
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Every single member of staff at The Pines has been kind, caring and considerateTara R(Daughter of Resident/Service User)
The Pines Nursing Home, London
Thank you to all at The Pines, you were gentle, compassionate, and gave her dignity and peace.Teresa M(Niece of Resident/Service User)
The Pines Nursing Home, London
The staff are kind and caring and the food is very good. My mother's room is very pleasantRosemary K(Daughter of Resident/Service User)
The Pines Nursing Home, London

The Pines Care Home is located in Wandsworth, London and provides residential, nursing and dementia care for up to 42 elderly residents including trial stays, short stays, convalescent care and long-term care for individuals or couples. The home is a beautiful period property and provides an oasis of tranquility in vibrant Putney. Located within close proximity to the heart of London, the home has excellent transport links for family and...  

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Care Provided by The Pines Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,953From £2,060
Residential Dementia CareFrom £2,016From £2,123
Nursing CareFrom £2,016From £2,123
Nursing Dementia CareFrom £2,091From £2,198

Contact The Pines Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Heather Said (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Visitors welcome to The Pines. Friends and family able to visit loved ones at any time they choose. Offer 100% visiting time flexibility.

Parking

  • The Pines provides ample off road parking in a large car parking area at the front of the building.

The Pines Nursing Home Reviews (50)

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9.6

The Pines Nursing Home has a Review Score of 9.6 (9.553) out of 10, based on 15 reviews in the last 2 years. Over all time The Pines Nursing Home has 50 reviews.

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Review from Sandra V (Wife of Resident) published on 9 July 2026 Submitted via Postal Card
Overall Experience

My husband has been a resident at the Pines since April 2025. The Manager, the deputy Manager and all the staff have done an outstanding job looking after my husband. Nothing has been too much trouble for them. The carers and nursing staff are all wonderful. We are so lucky to have found the Pines Nursing Home.

Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review and your positive comments about your husband's care and the recognition of the team at The Pines Nursing Home. We are pleased to read that your husband's needs were met and in capable hands, providing you with peace of mind. Your feedback will be shared with the team, who will be delighted with your review.

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Review from Clive C (Resident / Service User) published on 9 July 2026 Submitted via Postal Card
Overall Experience
I turned up from hospital in a wheelchair to a warm welcome.
The nursing staff are very attentive.
The carers are a delight to be around.
Good leadership comes from the senior staff.

Guests are made to feel at home.

Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about our home, and the recognition of the team at The Pines Nursing Home. Your feedback will be shared with the team, who will be delighted with your review.

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Review from Christine J (Daughter of Resident) published on 1 July 2026 Submitted via Postal Card
Overall Experience

Our mother has been at The Pines for 10 years and has had the best care here, support, food, interactions and at 94 years she is still enjoying life.

Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, Christine. We are so please to read your positive comments about our home and the recognition of the team at The Pines Nursing Home. The care and services we provide to our residents and families are important to us, and your comments reflect this. Your feedback will be shared with the team who will be delighted with your 5* review.

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Review from Nigel W (Friend of Resident) published on 15 June 2026 Submitted via Postal Card
Overall Experience

I always get positive feedback from the resident I visit every month. Especially the kindness and care given by all The Pines staff. Thank you.

Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, Nigel. We are so pleased to read your positive comments about your friend's care and the team at The Pines Nursing Home. Your feedback will be shared with the team.

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Review from S C (Daughter of Resident) published on 15 June 2026 Submitted via Postal Card
Overall Experience

The Pines has been excellent from day one. Kind, compassionate and calm. My mother always say 'thank you for finding me The Pines'

Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care and the team at The Pines Nursing Home. The care and services we provide to our residents and families are important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team, who will be delighted with your 5* review.

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Review from Maura C (Friend of Resident) published on 9 March 2026 Submitted via Postal Card
Overall Experience

I am writing to commend staff of the above nursing home. As a frequent visitor + am impressed by the high standards of cleanliness, and the compassionate nature of the carers. The home always feels cheerful when arrive to visit. It is good to know that Helen is being looked after very well. She does tell me about the good food. The excellent staff, Heather (matron), Geraldine, Vanessa, Moses.

Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, Maura. We are so pleased to read your positive comments about Helen's care and the team at The Pines Nursing Home. The care and services we provide to our residents, families and friends are important to us and it's lovely to read your comments...  

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Review from Gary L (Son of Resident) published on 25 November 2025 Submitted via Postal Card
Overall Experience

Superb caring and attentive with great focus on keeping everyone active and occupied. Great staff.

Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Gary, thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Pines Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

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Review from Daniel B (Son of Resident) published on 7 October 2025 Submitted via Website
Overall Experience

Helpful staff and management. Any requests or concerns I have are listened to and acted upon. Mum is happy and relaxed which gives us great comfort. Rooms are spacious, well equipped and clean. Staff are attentive.,

Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, Daniel. We are so pleased to read your positive comments about the team here at The Pines, and it is lovely to hear she is settling in at the home. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review from S S (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card
Overall Experience

My mother spent the last week of her life at The Pines, after being transferred from hospital. The care and attention she received were outstanding. The staff did everything they could to make her comfortable and maintain her dignity. They were equally kind to me and my sisters throughout this emotionally challenging time - not just the tea and cake, but real understanding, warmth and sympathy. We are all so glad that our mother was able to end her days in such a caring environment. I can't imagine anywhere else could have been better. Finally, particular thanks to the care home manager. A great leader/manager and a wonderfully practical, efficient, warm and sympathetic person.

Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Pines Nursing Home. We are so sorry for your loss, and we hope we made your mother's time with us as comfortable and as peaceful as possible. The care and services we deliver as a team to...  

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Review from M B (Wife of Resident) published on 15 November 2024 Submitted via Postal Card
Overall Experience

When I accompanied my husband to take up residence we were treated by the manager and administrator and many of the staff in a very welcoming way as if we were already friends - which we certainly became. My husband died within a week but I would not hesitate to recommend The Pines.

Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Pines Nursing Home. We are so sorry for your loss, and we hope we made your husband's time with us as comfortable and as peaceful as possible. The care and services we deliver as a team to...  

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Review from T W (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card
Overall Experience

My mum was at The Pines just short of 6 years. In that time I saw nothing but kindness and care for the residents and their families. They have always kept us updated on the health of Mum and anything we needed to know. Nothing ever seemed too much trouble. The staff all work together as a well oiled machine and are a great team. I would definitely recommend The Pines if someone was looking at care homes.

Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Pines Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

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Review from Richard N (Brother of Resident) published on 17 October 2024 Submitted via Website
Overall Experience

The Pines provided my brother with excellent palliative care for the last month of his life. As a family we looked around the home and were impressed by their gentle and thoughtful approach - with a focus on not just ensuring that their care would be adjusted as my brother's needs changed, but also their determination to support us as a family with the challenges we faced. The staff listened to us and every visit left us with the reassurance that he could not be given better care. Every staff member was impressive and we will always be grateful to the manager and the whole team.

Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for your kind words and recognition of the team at The Pines Nursing Home. We are so sorry for your loss, and we hope we made your brother's time with us as comfortable and as peaceful as possible. The care and services we deliver as a team to our residents and families are extremely...  

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Review from D R (Son of Resident) published on 7 October 2024 Submitted via Postal Card
Overall Experience

The Pines Nursing Home was excellent, my Mother was looked after all of the years she was there. Thank you so much.

Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, we are so pleased to read your positive comments about your mother's care at The Pines - the team was truly privileged to be able to care for your mum. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review from Jean B (Respite Resident) published on 30 September 2024 Submitted via Postal Card
Overall Experience

Staff were very nice. They were always kind and ready to do what I asked. Food would have been excellent but I don't like pasta very much! The menu was good and it was nice to have a choice. Everything was clean and tidy.

Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review and positive comments about the home and team at The Pines Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. Your feedback will be passed on to the team.

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Review from Sarah A (Daughter of Resident) published on 30 September 2024 Submitted via Postal Card
Overall Experience

The staff are all very caring and there is a strong focus on working with the residents to get the best outcome. Manager and deputy manager very calm, helpful and professional. The team supporting Mum were very friendly and warm. Impressive how long many employees have been there. Mum said that she was always encouraged to do the activities.

Reply from Heather Said, The Pines Manger at The Pines Nursing Home

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at The Pines Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. All comments will be shared with the team.

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Review from P D (Resident / Service User) published on 10 June 2024 Submitted via Postal Card
Overall Experience

They shower me. Help me with my TV. Keep room tidy. Staff are friendly.

Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care you are receiving at The Pines Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to see your comments reflect this. Your feedback will be shared with the team.

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Review from E V (Resident / Service User) published on 10 June 2024 Submitted via Postal Card
Overall Experience

While I am still finding my way here I have been helped by the kindness of everyone. I am still getting used to belonging to a group who I don't really know as yet.

Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care you are receiving at The Pines Nursing Home. The care and services we deliver as a team to our residents and families is extremely important to us, and it's lovely to see your comments reflect this. Your feedback will be shared with the team.

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Review from C C (Son of Resident) published on 27 February 2024 Submitted via Postal Card
Overall Experience

My father was recommended to The Pines from the hospital for end-of-life care. He has been so lucky to have a place in this caring comfortable and excellent home. The staff have a friendly and professional approach that makes his life much more bearable. The additional time taken to engage with him makes a huge difference.

Reply from Heather Said, The Pines Nursing Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Pines Nursing Home. The care and services we deliver as a team to our residents and families is extremely important to us, and it’s lovely to see your comments reflect this. Your feedback will be shared with the team.

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Review from V B (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card
Overall Experience

Staff are very attentive to the clients and real-time needs, showing compassion and being proactive with care requirements and advice. The home offers a good variety of activities and is well encouraged by staff to attend. I would always recommend this home especially due to the caring and nurturing nature of the staff.

Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, and for your kind words and recognition of the team at The Pines Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.

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Review from Lou E (Mother of Resident) published on 4 July 2023 Submitted via Postal Card
Overall Experience

I was on a visit from the US to visit my daughter, who is a resident at The Pines Nursing Home. I was pleasantly surprised with the facility and staff. The facility was very clean, cheery and accessible to patios for residents to enjoy the outdoors. All of the staff, from top management to secretaries, housekeepers, kitchen staff, care assistants and occupational therapists were caring and attentive!

Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, Lou. We are so pleased to read your positive comments about your daughter’s care at The Pines and it is lovely to hear the home and team are meeting expectations. Your feedback will be passed on to the team who will be delighted with your 5-star review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 July 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (1)

News
  • 22 May 2025

    Dementia is an umbrella term for a range of progressive neurological conditions that affect memory, thinking, behaviour and the ability to perform everyday tasks. It is most associated with Alzheimer’s...

Upcoming Events

Awards / Recognitions (13)

Accreditations

There are no accreditations posted yet for The Pines Nursing Home.

Meet the Team (1)

Heather Said
Heather SaidJob Title:Home ManagerJoined: 2019

As the Home Manager at The Pines Care Home, I lead a professional team in providing the highest standards of residential and nursing care for up to 40 residents.

I began my nursing career in South Africa where I trained in a large university training hospital. It was a fantastic experience that helped me develop the skills and experience that formed the foundation of my nursing career. Ten years ago, I relocated to the United Kingdom where I worked as a nurse and then as a Nursing Home Manager.

I have a wide range of experience across multiple areas including: Apheresis, Midwifery, Mental Health and Community nursing. Care of the elderly has always been a field of care I enjoy and have gravitated towards, a natural fit for me.

I love getting to know each of our residents, their stories and experiences, and I feel a great sense of satisfaction when I know our team has done everything possible and have managed to make a positive difference in enhancing our resident’s wellbeing.

The team at The Pines is dynamic and diverse and we all strive to provide the best care. Every team member is valued, and we support each other in everything we do. We are open, honest, and respectful and we treat our residents with dignity.

Frequently Asked Questions about The Pines Nursing Home

What types of Care is The Pines Nursing Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Pines Nursing Home have?

There are 50 Single Rooms.

What are the Facilities & Services at The Pines Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is The Pines Nursing Home to the centre of London?

4.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Pines Nursing Home to verify any information. View our terms and conditions. The Pines Nursing Home has an Enhanced Service -more info.