The Pines Nursing Home

104 West Hill, Putney, London SW15 2UQ
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9.8 42 Reviews
  • The Pines Nursing Home, London
The Pines Care Home is located in Wandsworth, London and provides residential, nursing and dementia care for up to 42 elderly residents including trial stays, short stays, convalescent care and long-term care for individuals or couples. The home is a beautiful period property and provides an oasis of tranquility in vibrant Putney. Located within close proximity to the heart of London, the home has excellent transport links for family and friends to visit.

Providing support for residents in a comfortable and tranquil environment, The Pines offers a variety of outdoor quiet areas through elegant and inviting grounds. The grounds offer a sense of peace and quiet to visitors and residents throughout the year. Corridors are bright and airy and the main lounge and dining areas are spacious and comfortable.

The head chef provides outstanding food, catering to a vast array of cultural and dietary requirements and the home aims to cultivate an attractive and restful environment for residents and visitors alike. A diverse and varied activities provision created by a health and wellbeing co-ordinator means every day is different for residents. Events and activities are based on residents' likes, dislikes and feedback to ensure they are inclusive and remain varied.

Caring Homes focuses on providing an atmosphere in which residents can enjoy a high quality of life based upon dignity, privacy and independence, where they can reflect on the past and confidently look forward to the future.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1825
  • Self-Funded Residential Dementia Care: from £1884
  • Self-Funded Nursing Care: from £1884
  • Self-Funded Nursing Dementia Care: from £1954
  • RESPITE Self-Funded Residential Care: from £1925
  • RESPITE Self-Funded Residential Dementia Care: from £1984
  • RESPITE Self-Funded Nursing Care: from £1984
  • RESPITE Self-Funded Nursing Dementia Care: from £2054

These prices are only a guideline, please contact The Pines Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Heather Said (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors welcome to The Pines. Friends and family able to visit loved ones at any time they choose. Offer 100% visiting time flexibility.

Parking

  • The Pines provides ample off road parking in a large car parking area at the front of the building.

The Pines Nursing Home Reviews (42)

9.8

The Pines Nursing Home has a Review Score of 9.8 (9.843) out of 10, based on 11 reviews in the last 2 years.
Over all time The Pines Nursing Home has 42 reviews.

Overall Experience
  • 29
  • 12
  • 1
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Date Published
  • 42
  • 1
  • 7
  • 11
  • 31
Reviewer Connection to The Pines Nursing Home
  • 13
  • 7
  • 6
  • 2
  • 2
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  • 2
  • 1
  • 1
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  • 1
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Total of 42, showing 1-20
Review from S S (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last week of her life at The Pines, after being transferred from hospital. The care and attention she received were outstanding. The staff did everything they could to make her comfortable and maintain her dignity. They were equally kind to me and my sisters throughout this emotionally
challenging time - not just the tea and cake, but real understanding, warmth and sympathy. We are all so glad that our mother was able to end her days in such a caring environment. I can't imagine anywhere else could have been better. Finally, particular thanks to the care home manager. A great leader/manager and a wonderfully practical, efficient, warm and sympathetic person.
Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Pines Nursing Home. We are so sorry for your loss, and we hope we made your mother's time with us as comfortable and as peaceful as possible. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

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Review from M B (Wife of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I accompanied my husband to take up residence we were treated by the manager and administrator and many of the staff in a very welcoming way as if we were already friends - which we certainly became. My husband died within a week but I would not hesitate to recommend The Pines.
Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Pines Nursing Home. We are so sorry for your loss, and we hope we made your husband's time with us as comfortable and as peaceful as possible. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

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Review from T W (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at The Pines just short of 6 years. In that time I saw nothing but kindness and care for the residents and their families. They have always kept us updated on the health of Mum and anything we needed to know. Nothing ever seemed too much trouble. The staff all work together as a well oiled
machine and are a great team. I would definitely recommend The Pines if someone was looking at care homes.
Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Pines Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

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  • Care / Support
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Review from Richard N (Brother of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Pines provided my brother with excellent palliative care for the last month of his life. As a family we looked around the home and were impressed by their gentle and thoughtful approach - with a focus on not just ensuring that their care would be adjusted as my brother's needs changed, but also
their determination to support us as a family with the challenges we faced. The staff listened to us and every visit left us with the reassurance that he could not be given better care. Every staff member was impressive and we will always be grateful to the manager and the whole team.
Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for your kind words and recognition of the team at The Pines Nursing Home. We are so sorry for your loss, and we hope we made your brother's time with us as comfortable and as peaceful as possible. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

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Review from D R (Son of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Pines Nursing Home was excellent, my Mother was looked after all of the years she was there. Thank you so much.
Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, we are so pleased to read your positive comments about your mother's care at The Pines - the team was truly privileged to be able to care for your mum. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review from Jean B (Respite Resident) assisted by family/friend published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were very nice. They were always kind and ready to do what I asked. Food would have been excellent but I don't like pasta very much! The menu was good and it was nice to have a choice. Everything was clean and tidy.
Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review and positive comments about the home and team at The Pines Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. Your feedback will be passed on to the team.

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Review from Sarah A (Daughter of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very caring and there is a strong focus on working with the residents to get the best outcome. Manager and deputy manager very calm, helpful and professional. The team supporting Mum were very friendly and warm. Impressive how long many employees have been there. Mum said that she
was always encouraged to do the activities.
Reply from Heather Said, The Pines Manger at The Pines Nursing Home

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at The Pines Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. All comments will be shared with the team.

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Review from P D (Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They shower me. Help me with my TV. Keep room tidy. Staff are friendly.
Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care you are receiving at The Pines Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to see your comments reflect this. Your feedback will be shared with the team.

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Review from E V (Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While I am still finding my way here I have been helped by the kindness of everyone. I am still getting used to belonging to a group who I don't really know as yet.
Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care you are receiving at The Pines Nursing Home. The care and services we deliver as a team to our residents and families is extremely important to us, and it's lovely to see your comments reflect this. Your feedback will be shared with the team.

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Review from C C (Son of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was recommended to The Pines from the hospital for end-of-life care. He has been so lucky to have a place in this caring comfortable and excellent home. The staff have a friendly and professional approach that makes his life much more bearable. The additional time taken to engage with him
makes a huge difference.
Reply from Heather Said, The Pines Nursing Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Pines Nursing Home. The care and services we deliver as a team to our residents and families is extremely important to us, and it’s lovely to see your comments reflect this. Your feedback will be shared with the team.

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Review from V B (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very attentive to the clients and real-time needs, showing compassion and being proactive with care requirements and advice. The home offers a good variety of activities and is well encouraged by staff to attend. I would always recommend this home especially due to the caring and nurturing
nature of the staff.
Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, and for your kind words and recognition of the team at The Pines Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from Lou E (Mother of Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was on a visit from the US to visit my daughter, who is a resident at The Pines Nursing Home. I was pleasantly surprised with the facility and staff. The facility was very clean, cheery and accessible to patios for residents to enjoy the outdoors. All of the staff, from top management to secretaries,
housekeepers, kitchen staff, care assistants and occupational therapists were caring and attentive!
Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, Lou. We are so pleased to read your positive comments about your daughter’s care at The Pines and it is lovely to hear the home and team are meeting expectations. Your feedback will be passed on to the team who will be delighted with your 5-star review.

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Review from Kimberly M (Sister of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is comforting to know that my sister is well cared for at The Pines. The facility is peaceful with pleasant garden/patio areas. All of the staff are attentive and patient. The food is of high quality. There are fun activities for residents to look forward to. Thank you for all you do.
Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, Kimberly. It’s great to hear you feel your sister is being well cared for at The Pines Nursing Home, the care and services we deliver as a team to our residents and families are extremely important to us. Your comments will be passed on to the team who will be delighted with your 5-star review.

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Review from S R (Aunt of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident needs a lot of attention and demanding but all the staff are very patient and kind. I'm only here for a week and exhausted, I cannot imagine the daily ritual the staff endure! Actually, they are all better than excellent and we would never be able to thank them enough.
Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care being received at The Pines, your feedback will be passed on to the team who will be delighted with your 5-star review.

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Review from Lancelot N (Resident) assisted by family/friend published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To be at The Pines Nursing Home was like being in a home away from home! I was always happy in this nursing home, I met a lot of people and took part in many activities. The carers met all my needs and breezed in and out of my room with cups of tea/coffee. I could eat in my room or the dining room -
wherever I wanted and the food was excellent. I put on weight at The Pines! No one was ever cross with me.
Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, Lancelot, we are so pleased to read your positive comments about your experience at The Pines and it is lovely to hear that you settled in well. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review from Derrick M (Husband of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family, my friends and I are so happy that my wife is a resident in this excellent home, The Pines. The staff, from top to bottom are so friendly. They are so caring with the residents which makes us all so comfortable. The home is very clean, bright and airy. Each day we visitors are welcomed to
the door by happy and smiling staff. This proves that they are looking after our loved ones with care and love. They keep the residents and their rooms clean. The food, well it cannot get better - healthy meals. My wife cleans the lot.
Reply from Home Manager, Home Manager at The Pines Nursing Home

Thank you, Derrick, for taking the time to leave a review for The Pines Nursing Home and for your positive comments about our home and team, we are pleased to hear your wife is enjoying the food! Your comments have been shared with the team who will be delighted to hear your feedback.

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Review from Carlo R (Son of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the outset, the management and all the care staff were friendly and reassuring. They were professional and easy to talk to at all times either in person or by phone. My mother was always clean, and comfortable and said her needs were all met. Myself and my family were happy when we visited, that
there was a very safe and caring environment to support my mother in what was to be the last three months of her life. I feel blessed that she went to her final resting place feeling safe and able to live with dignity. My thanks to all the staff who work in a loving manner.
Reply from Home Manager at The Pines Nursing Home

Thank you Carlo for your kind words and recognition of the team at The Pines at this difficult time. We are really sorry for your loss, we hope we made your mother's last months as peaceful as possible. Your comments will be passed on to the team.

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Review from Elise M (Daughter of Resident) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My much-loved mother has now been a resident at The Pines for just over two years. During that time, the staff cared for her as though she is their own mother. She loves her nurses/carers and all the staff she comes into contact with. She has complex needs, and at 95, and needs a lot of care and attention,
and the staff are always cheerful and ensure that she gets the best possible care and is made as comfortable as possible. The home has a lovely, warm and cosy atmosphere, and I am so grateful for the excellent care my mother is receiving there.
Reply from Home Manager, Home Manager at The Pines Nursing Home

We would like to thank you for your words of kindness towards The Pines, which are very much appreciated. The team will be thrilled to hear your comments about being loved by your mother - we strive for person-centred care for all our much-loved residents. Thank you again for the review.

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Review from Susan H (Resident) published on 19 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a hip replacement operation, I wanted to be sure of a safe and relaxing environment in which to recuperate. I spent a month at the Pines which proved to be exactly the right decision. The facilities were adapted to my needs, the nursing staff were responsive with ongoing care such as changing
dressings and with dealing with an attack of chronic constipation. All the staff were welcoming and cheerful and my access to a garden was idyllic and greatly aided my return to mobility.
Reply from Home Manager, Home Manager at The Pines Nursing Home

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We are so pleased you enjoyed your stay with us and we were able to help you to recuperate. Your feedback will be passed on to the team.

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Review from Wendy G (Niece of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with the care my uncle has been receiving. He is looking much better since getting Covid. The staff do an excellent job caring for my uncle. He seems settled and comfortable. I want to commend the staff at The Pines Nursing Home.
Reply from Home Manager, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your uncle is doing so well at The Pines and you are pleased with the care provided. I will pass on your kind comments to the whole team.

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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for The Pines Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for The Pines Nursing Home is calculated as follows: ( (108 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 127 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Pines Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

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Heather Said

Job Title: Home Manager Joined: 2019

As the Home Manager at The Pines Care Home, I lead a professional team in providing the highest standards of residential and nursing care for up to 40 residents.


I began my nursing career in South Africa where I trained in a large university training hospital. It was a fantastic experience that helped me develop the skills and experience that formed the foundation of my nursing career. Ten years ago, I relocated to the United Kingdom where I worked as a nurse and then as a Nursing Home Manager.


I have a wide range of experience across multiple areas including: Apheresis, Midwifery, Mental Health and Community nursing. Care of the elderly has always been a field of care I enjoy and have gravitated towards, a natural fit for me.


I love getting to know each of our residents, their stories and experiences, and I feel a great sense of satisfaction when I know our team has done everything possible and have managed to make a positive difference in enhancing our resident’s wellbeing.


The team at The Pines is dynamic and diverse and we all strive to provide the best care. Every team member is valued, and we support each other in everything we do. We are open, honest, and respectful and we treat our residents with dignity.

Frequently Asked Questions about The Pines Nursing Home

What types of Care is The Pines Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Pines Nursing Home have?

There are 50 Single Rooms.

What are the Facilities & Services at The Pines Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Pines Nursing Home to the centre of London?

4.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Pines Nursing Home to verify any information. View our terms and conditions. The Pines Nursing Home has an Enhanced Service - more info.