The Pines Care Home with Nursing

104 West Hill, Putney, London SW15 2UQ

The Pines Care Home with Nursing, London, London
The Pines Care Home with Nursing, London, London
The Pines Care Home with Nursing, London, London

The Pines Care Home is set within beautiful gardens in a charming, charismatic and elegant building. The care home is highly regarded and offers excellent communal areas and spacious private bedrooms with en-suites. Located within close proximity to the heart of London, the home has excellent transport links for family and friends to visit.

Providing support for residents in a comfortable and tranquil environment, The Pines offers a variety of outdoor quiet areas through elegant and inviting grounds. The grounds offer a sense of peace and quiet to visitors and residents throughout the year. Corridors are bright and airy and the main lounge and dining areas are spacious and comfortable.

The head chef provides outstanding food, catering to a vast array of cultural and dietary requirements and the home aims to cultivate an attractive and restful environment for residents and visitors alike.

A diverse and varied activities provision created by an activities co-ordinator means every day is different for residents. Activities include trips to local attractions, regular entertainment and arts and crafts.

Care focuses on providing an atmosphere in which residents can enjoy a high quality of life based upon dignity, privacy and independence, where they can reflect on the past and confidently look forward to the future.

Group: Caring Homes Group

Person in charge: Pratheesh Nair (Home Manager)

Local Authority / Social Services: London Borough of Wandsworth Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors are welcome to The Pines at any time. To book a specific visiting time please contact the home directly.

Parking:

The Pines provides ample off road parking in a large car parking area at the front of the building.

Latest Care Quality Commission* Report on The Pines Care Home with Nursing: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 18 Sep 2017

Please call 0808 223 5542 or email enquiries@caringhomes.org for further information about current Bed Vacancies at The Pines.

Reviews

7.9 The Pines Care Home with Nursing has a Review Score of 7.9 (7.931)

The Review Score of 7.9 (maximum of 10) for The Pines Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for The Pines Care Home with Nursing in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.131 for The Pines Care Home with Nursing is calculated as follows: ( (33 Excellents x 5) + (33 Goods x 4) + (14 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 84 Ratings = 4.131

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.8 Points relating to the number of positive Reviews for The Pines Care Home with Nursing is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 3 Reviews ÷ 10 Target = 0.300

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Pines Care Home with Nursing?

  • Extremely LIKELY
    3
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Pines Care Home with Nursing

  • Daughter of Resident/Service User
    2
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

I was extremely anxious the day I walked into The Pines. My wonderful anut was going to die and could not come home, this was going to be where she would spend her last days.
Thank you to all at The Pines, you were gentle, compassionate, and gave her dignity and peace.
To our family, you gave us the peace of mind we craved. I can only give praise to you all.

How likely would you be to recommend The Pines Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are kind and caring and the food is very good. My mother's room is very pleasant with a lovely view. The home is very clean. My mother is not able to take part in the activities in the lounge.

How likely would you be to recommend The Pines Care Home with Nursing? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

I find most (but not all) of the staff extremely pleasant and helpful and the home is very clean. However, there is often an unacceptably long delay when my mother rings the bell for assistance. Also, the building requires to be upgraded - My mother's room needs a fresh coat of paint and new curtains and her bathroom is not fit for purpose and appears to be used as a dumping ground for supplies. The gardens are not well maintained and indeed the footpaths are dangerous.

How likely would you be to recommend The Pines Care Home with Nursing? Neither Unlikely or Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Pratheesh Nair, Home Manager at The Pines Care Home with Nursing responded to this review on 23 Dec 2016:

Thank you for taking the time to review The Pines. We take great pride in ensuring we deliver high-quality care and facilities and appreciate your feedback.
Our home manager has been in touch with the reviewer to address her concerns and assured her that we are able to re-decorate the room in keeping with our residents' wishes. We have systems in place to ensure residents are not waiting a long time for assistance and constantly review our performance and seek feedback from all of our residents and families to ensure we are providing excellent standards of care.

My mother is well looked after in every respect. Although of severely limited capacities she appreciates regular attention and support provided in various aspects. Staff members are kind, attentive and knowledgeable. I and a few other visitors come regularly to see my mother and we are courteously received on each occasion. Communication is efficient between care home staff and me as the main representative. We appreciate the many and varied qualities of The Pines Care Home and its staff very much.

How likely would you be to recommend The Pines Care Home with Nursing? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

After submitting our previous review concerning the passing of our Uncle we would like to say at his funeral two of the carers from The Pines attended which we were extremely pleased to see.
Despite not having a call from the manager personally we would like to say very many thanks for your show of support and caring attitude which is greatly appreciated by the whole family.

How likely would you be to recommend The Pines Care Home with Nursing? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Poor

Rooms: Good

Value for Money: Good

My mother-in-law has been resident in The Pines for many years, during which of course many changes have occurred eg ownership, staff, different focus on treatment. However, the options stated below cover her current situation and only relate to the last few months. Essentially, we are comfortable with the services provided to her at this time.

How likely would you be to recommend The Pines Care Home with Nursing? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Satisfactory

My husband is extremely happy at this care home. The staff treat the residents with care and attention. Very pleasant with the relatives and visitors. The home is clean and tidy with a lovely outlook.

How likely would you be to recommend The Pines Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

December 2016

February 2016

Job Vacancies

Staff Profiles

No image found

Kay Wainwright

Job Title: Home Manager

Joined: 2015

Description:

I lead my professional Care Team in delivering the highest level of care and support for our residents.

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.

I feel that the Caring Homes philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Pines Care Home with Nursing