
Every single member of staff at The Pines has been kind, caring and considerateTara R(Daughter of Resident/Service User)

Thank you to all at The Pines, you were gentle, compassionate, and gave her dignity and peace.Teresa M(Niece of Resident/Service User)

The staff are kind and caring and the food is very good. My mother's room is very pleasantRosemary K(Daughter of Resident/Service User)

Every single member of staff at The Pines has been kind, caring and considerateTara R(Daughter of Resident/Service User)

Thank you to all at The Pines, you were gentle, compassionate, and gave her dignity and peace.Teresa M(Niece of Resident/Service User)

The staff are kind and caring and the food is very good. My mother's room is very pleasantRosemary K(Daughter of Resident/Service User)

The Pines Care Home is located in Wandsworth, London and provides residential, nursing and dementia care for up to 42 elderly residents including trial stays, short stays, convalescent care and long-term care for individuals or couples. The home is a beautiful period property and provides an oasis of tranquility in vibrant Putney. Located within close proximity to the heart of London, the home has excellent transport links for family and...
Care Provided by The Pines Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Pines Nursing Home for full pricing details and T&Cs.
Contact The Pines Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Caring Homes Group
- Private Owned
Person in charge
- Heather Said (Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2011
Room Information
- Single Rooms (50)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Visitors welcome to The Pines. Friends and family able to visit loved ones at any time they choose. Offer 100% visiting time flexibility.
Parking
- The Pines provides ample off road parking in a large car parking area at the front of the building.
The Pines Nursing Home Reviews (50)
The Pines Nursing Home has a Review Score of 9.6 (9.553) out of 10, based on 15 reviews in the last 2 years.
Over all time The Pines Nursing Home has 50 reviews.
This was a good place for Mum to recover from surgery. The staff were all great. The only concern was the constant breakdown of lifts and hot water.
We are delighted to hear that The Pines has been a good place for your mother to make her recovery after surgery and that you have found the care and support here to be excellent. The health and wellbeing of all our residents is our absolute priority and we work with every resident and their...
Food is excellent but breakfast tray is not quite big enough. Laundry service is excellent and the majority of staff are very kind and efficient. Hot water has not come on from my taps on three separate occasions since I moved in.
My father came to The Pines after a series of falls and the onset of various medical conditions which were hard to manage at home. Every single member of staff at The Pines has been kind, caring and considerate towards him. My sister and I feel incredibly grateful to have found this lovely care home. The house is warm and inviting and he feels comfortable and safe here. The food is also first class. We could not have asked for more.
Thank you to all at The Pines, you were gentle, compassionate, and gave her dignity and peace.
To our family, you gave us the peace of mind we craved. I can only give praise to you all.
The staff are kind and caring and the food is very good. My mother's room is very pleasant with a lovely view. The home is very clean. My mother is not able to take part in the activities in the lounge.
I find most (but not all) of the staff extremely pleasant and helpful and the home is very clean. However, there is often an unacceptably long delay when my mother rings the bell for assistance. Also, the building requires to be upgraded - My mother's room needs a fresh coat of paint and new curtains and her bathroom is not fit for purpose and appears to be used as a dumping ground for supplies. The gardens are not well maintained and indeed the footpaths are dangerous.
Our home manager has been in touch with the reviewer to address her concerns and assured her that we are able to re-decorate the room in...
My mother is well looked after in every respect. Although of severely limited capacities she appreciates regular attention and support provided in various aspects. Staff members are kind, attentive and knowledgeable. I and a few other visitors come regularly to see my mother and we are courteously received on each occasion. Communication is efficient between care home staff and me as the main representative. We appreciate the many and varied qualities of The Pines Care Home and its staff very much.
Despite not having a call from the manager personally we would like to say very many thanks for your show of support and caring attitude which is greatly appreciated by the whole family.
My mother-in-law has been resident in The Pines for many years, during which of course many changes have occurred eg ownership, staff, different focus on treatment. However, the options stated below cover her current situation and only relate to the last few months. Essentially, we are comfortable with the services provided to her at this time.
My husband is extremely happy at this care home. The staff treat the residents with care and attention. Very pleasant with the relatives and visitors. The home is clean and tidy with a lovely outlook.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (1)
- 22 May 2025
Dementia is an umbrella term for a range of progressive neurological conditions that affect memory, thinking, behaviour and the ability to perform everyday tasks. It is most associated with Alzheimer’s...
- 10 Sep 2026Organiser: The Pines Nursing Home
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Caring Homes Group
- 31 Jan 2025Recipient: Caring Homes Group
- 31 Jan 2024Recipient: Caring Homes Group
Accreditations
There are no accreditations posted yet for The Pines Nursing Home.
Meet the Team (1)

As the Home Manager at The Pines Care Home, I lead a professional team in providing the highest standards of residential and nursing care for up to 40 residents.
I began my nursing career in South Africa where I trained in a large university training hospital. It was a fantastic experience that helped me develop the skills and experience that formed the foundation of my nursing career. Ten years ago, I relocated to the United Kingdom where I worked as a nurse and then as a Nursing Home Manager.
I have a wide range of experience across multiple areas including: Apheresis, Midwifery, Mental Health and Community nursing. Care of the elderly has always been a field of care I enjoy and have gravitated towards, a natural fit for me.
I love getting to know each of our residents, their stories and experiences, and I feel a great sense of satisfaction when I know our team has done everything possible and have managed to make a positive difference in enhancing our resident’s wellbeing.
The team at The Pines is dynamic and diverse and we all strive to provide the best care. Every team member is valued, and we support each other in everything we do. We are open, honest, and respectful and we treat our residents with dignity.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Pines Nursing Home to verify any information. View our terms and conditions. The Pines Nursing Home has an Enhanced Service -more info.