The Pines Nursing Home

104 West Hill, Putney, London SW15 2UQ
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9.8 43 Reviews
  • The Pines Nursing Home, London
The Pines Care Home is located in Wandsworth, London and provides residential, nursing and dementia care for up to 42 elderly residents including trial stays, short stays, convalescent care and long-term care for individuals or couples. The home is a beautiful period property and provides an oasis of tranquility in vibrant Putney. Located within close proximity to the heart of London, the home has excellent transport links for family and friends to visit.

Providing support for residents in a comfortable and tranquil environment, The Pines offers a variety of outdoor quiet areas through elegant and inviting grounds. The grounds offer a sense of peace and quiet to visitors and residents throughout the year. Corridors are bright and airy and the main lounge and dining areas are spacious and comfortable.

The head chef provides outstanding food, catering to a vast array of cultural and dietary requirements and the home aims to cultivate an attractive and restful environment for residents and visitors alike. A diverse and varied activities provision created by a health and wellbeing co-ordinator means every day is different for residents. Events and activities are based on residents' likes, dislikes and feedback to ensure they are inclusive and remain varied.

Caring Homes focuses on providing an atmosphere in which residents can enjoy a high quality of life based upon dignity, privacy and independence, where they can reflect on the past and confidently look forward to the future.
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Care Provided by The Pines Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1825
  • Self-Funded Residential Dementia Care: from £1884
  • Self-Funded Nursing Care: from £1884
  • Self-Funded Nursing Dementia Care: from £1954
  • RESPITE Self-Funded Residential Care: from £1925
  • RESPITE Self-Funded Residential Dementia Care: from £1984
  • RESPITE Self-Funded Nursing Care: from £1984
  • RESPITE Self-Funded Nursing Dementia Care: from £2054

These prices are only a guideline, please contact The Pines Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Heather Said (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors welcome to The Pines. Friends and family able to visit loved ones at any time they choose. Offer 100% visiting time flexibility.

Parking

  • The Pines provides ample off road parking in a large car parking area at the front of the building.

The Pines Nursing Home Reviews (43)

9.8

The Pines Nursing Home has a Review Score of 9.8 (9.849) out of 10, based on 12 reviews in the last 2 years.
Over all time The Pines Nursing Home has 43 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Pines Nursing Home
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Total of 43, showing 21-40
Review from Wendy G (Niece of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with the care my uncle has been receiving. He is looking much better since getting Covid. The staff do an excellent job caring for my uncle. He seems settled and comfortable. I want to commend the staff at The Pines Nursing Home.
Reply from Home Manager, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your uncle is doing so well at The Pines and you are pleased with the care provided. I will pass on your kind comments to the whole team.

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Review from Natalie S (Daughter of Resident) published on 12 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad went into "The Pines" from another home - so he could be nearer to my sister and I. Sadly, he went into a home after his wife passed suddenly. He was treated like a king through his stay, and he had the top care, respect and all the staff spoke to him. This was also continued with our family.
Words can't say "thank you" enough - they are terrific.
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Review from S P (Daughter-in-law of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother-in-law visited The Pines for some respite - early-onset dementia and depression. She really wanted some company with other older people, which she got. She was really welcomed and settled after a few days. All the staff were very kind and considerate and couldn't do enough for her. We could
visits outside with out dog! Big bonus. Thank you.
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Review from Alex K (Son of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the moment my father entered The Pines, I could tell he was going to be very well cared for. The manager is fantastic, as is her incredible team. My father was treated with dignity and respect, and as a son, that is what we hoped for. I would definitely recommend The Pines.
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Review from Keith W (Resident) published on 10 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are personal and friendly. I was at the home for a week of convalescence. It was during Covid time, so was unable to its all the facilities, but found my stay very restful and helpful for my recovery from a stay in hospital.
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Review from Leslie M (Respite Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As an interim between hospital and home (I am recovering from long Covid), The Pines could not have been better. The staff work as a happy and professional team. At all times, treating me with dignity whilst making me feel secure safe and special. The 24-hour service was genuine, I felt no fault in
calling for help in the early hours. I am still walking with difficulty, and it was very reassuring to know that had I needed it, help would have been immediately available from trained staff. Very possibly somewhere to retire to in later years.
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Review from Branka M (Friend of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not say enough about just how amazing, caring and loving staff at Pines Putney have been over the last 10 months of my friend's life. Her end of life was done with so much dignity and sensibility.


I feel that I do need to single out the manageress who is doing an unbelievably challenging job

so well and in spite of the pandemic. The management, nurses and all the other lovely staff.


Thank you so much.

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Review from Simon H (Son of Resident) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was cared for with great sympathy and understanding and the staff were wonderful.
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Review from J U (Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management is outstanding and I am very content.
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Review from N D (Daughter of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone at The Pines have made our experience a good one. Dad was very ill when he arrived, but with the excellent care and attention of all concerned involved with his care and needs, he has gotten so much better. Staff are all friendly and caring, easy to get along with, from the kitchen to the carers
and management especially. The manager is very intuitive and pragmatic, the nurses are professional. So only good things to say.
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Review from Marina C (Daughter of Resident) published on 23 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived at The Pines after a 6-week hospital stay to receive end of life care. She had had a rough 18 months and her last 6 weeks of life spent at The Pines was all I could have asked for as a daughter. She visibly relaxed when she arrived and was carried to a warm, cosy and comfortable room.
The care home manager, the nurses, the nursing assistants and the cleaners/helpers were all exceptionally kind, professional and skilled. I cannot recommend The Pines more highly.
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Review from N W (Friend of Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since our arrival at The Pines, many things have changed. All the staff seem more friendly and more communicative. Everyone seems happier, residents and staff. Decoration is being carried out and the manager, in particular, is interested and effectual in everything discussed. I see a huge change in
the whole home.
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Review from Ilinca C (Daughter of Resident) published on 16 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was offered a room with palliative care. She had come through Charing Cross Hospital. She was at The Pines for six weeks and died there. The care was exemplary. Nothing was too much trouble for the staff. From the nursing staff to the care assistants to the ancillary staff, all were excellent
and caring. They kept an eye on her at all times, filled in a file regularly and offered friends and family cups of tea to keep us going. We were able to visit whenever we wanted. In the last few days, we were offered mattresses to sleep in the room alongside our mother. The GP care from the local surgery was thorough, considerate and good. At all times, we were informed as to my mother's condition as it changed (deteriorated). There was enormous respect shown and her dignity was kept in mind by all at all times. The cleanliness was superb. She had a priest summoned when she needed this support. During such a painful time she and we were supported totally.
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Review from Serena M (Daughter of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was a good place for Mum to recover from surgery. The staff were all great. The only concern was the constant breakdown of lifts and hot water.
Reply from Julie Twidle, Home Manager at The Pines Nursing Home

We are delighted to hear that The Pines has been a good place for your mother to make her recovery after surgery and that you have found the care and support here to be excellent. The health and wellbeing of all our residents is our absolute priority and we work with every resident and their families to ensure they get the care and attention they need.
Our home manager’s door is always open and we urge residents, relatives and other visitors to talk to us if they have any problems or queries during their stay so that they can be quickly resolved.

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Review from Edward J (Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Food is excellent but breakfast tray is not quite big enough. Laundry service is excellent and the majority of staff are very kind and efficient. Hot water has not come on from my taps on three separate occasions since I moved in.
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Review from Tara R (Daughter of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to The Pines after a series of falls and the onset of various medical conditions which were hard to manage at home. Every single member of staff at The Pines has been kind, caring and considerate towards him. My sister and I feel incredibly grateful to have found this lovely care home.
The house is warm and inviting and he feels comfortable and safe here. The food is also first class. We could not have asked for more.
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Review from Teresa M (Niece of Resident) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely anxious the day I walked into The Pines. My wonderful anut was going to die and could not come home, this was going to be where she would spend her last days.
Thank you to all at The Pines, you were gentle, compassionate, and gave her dignity and peace.
To our family, you gave us
the peace of mind we craved. I can only give praise to you all.
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Review from Rosemary K (Daughter of Resident) published on 2 June 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are kind and caring and the food is very good. My mother's room is very pleasant with a lovely view. The home is very clean. My mother is not able to take part in the activities in the lounge.
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Review from Joan M (Daughter of Resident) published on 28 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find most (but not all) of the staff extremely pleasant and helpful and the home is very clean. However, there is often an unacceptably long delay when my mother rings the bell for assistance. Also, the building requires to be upgraded - My mother's room needs a fresh coat of paint and new curtains
and her bathroom is not fit for purpose and appears to be used as a dumping ground for supplies. The gardens are not well maintained and indeed the footpaths are dangerous.
Reply from Pratheesh Nair, Home Manager at The Pines Nursing Home

Thank you for taking the time to review The Pines. We take great pride in ensuring we deliver high-quality care and facilities and appreciate your feedback.
Our home manager has been in touch with the reviewer to address her concerns and assured her that we are able to re-decorate the room in keeping with our residents' wishes. We have systems in place to ensure residents are not waiting a long time for assistance and constantly review our performance and seek feedback from all of our residents and families to ensure we are providing excellent standards of care.

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Review from Alexander S (Son of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is well looked after in every respect. Although of severely limited capacities she appreciates regular attention and support provided in various aspects. Staff members are kind, attentive and knowledgeable. I and a few other visitors come regularly to see my mother and we are courteously received
on each occasion. Communication is efficient between care home staff and me as the main representative. We appreciate the many and varied qualities of The Pines Care Home and its staff very much.
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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for The Pines Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.849 for The Pines Nursing Home is calculated as follows: ( (119 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 139 Ratings = 4.849
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Pines Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

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Heather Said

Job Title: Home Manager Joined: 2019

As the Home Manager at The Pines Care Home, I lead a professional team in providing the highest standards of residential and nursing care for up to 40 residents.


I began my nursing career in South Africa where I trained in a large university training hospital. It was a fantastic experience that helped me develop the skills and experience that formed the foundation of my nursing career. Ten years ago, I relocated to the United Kingdom where I worked as a nurse and then as a Nursing Home Manager.


I have a wide range of experience across multiple areas including: Apheresis, Midwifery, Mental Health and Community nursing. Care of the elderly has always been a field of care I enjoy and have gravitated towards, a natural fit for me.


I love getting to know each of our residents, their stories and experiences, and I feel a great sense of satisfaction when I know our team has done everything possible and have managed to make a positive difference in enhancing our resident’s wellbeing.


The team at The Pines is dynamic and diverse and we all strive to provide the best care. Every team member is valued, and we support each other in everything we do. We are open, honest, and respectful and we treat our residents with dignity.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Pines Nursing Home to verify any information. View our terms and conditions. The Pines Nursing Home has an Enhanced Service - more info.