Submit a Review for Abbey Care Complex
23-29 Abbey Road, Newbury Park, Ilford, IG2 7NE
View full details of Abbey Care ComplexLatest Reviews for Abbey Care Complex
13 March 2026
Staff showed and displayed warmth, care and humility towards my father during the five and a half years of his tenure at the care home.
I would say that sometimes during my visit, there seemed a shortage of staff.
23 February 2026
My Dad was with these wonderful caring people for the last couple of weeks of his life. As a family, our only regret is that he did not move her sooner. Every member of staff were respectful and treated both Dad and us with compassion and dignity.
If you are thinking of a family member moving here
please do not hesitate!!
26 December 2025
Greg appears to be looked after ok. I'm not sure if he is moved or adjusted regularly whilst in bed, as he is constantly lying in bed now ,which is not great. Our concern as a family is, he is permanently in bed since leaving hospital and doesn't get much interaction apart from when being
fed/washed, etc. He watches TV but there's no socialising at all.
30 September 2025
I have visited 4 times since my friend came. The staff have always been friendly and caring with her. Their cheerful attitude is greatly appreciated. Thank you very much and please keep up the good work!
07 April 2025
Manager & staff were very kind & helpful. Home was very clean and staff were excellent, nothing was to much trouble. Care given to my dad was above and beyond in his short stay here.
07 February 2025
All staff are very helpful and attentive to the needs of my mother.
06 February 2025
Although my ex-husband and I divorced 10 years ago I was glad he managed to be in the care of Abbey Care Complex staff. The manager was wonderful when I contacted her as the place he was previously was unsuitable. Thank you.
22 January 2025
I am astounded by the transformation that my dad went through once he became a resident at Abbey Care Complex. To watch my dad catch balloons and balls as well as clapping his hands made us happy with the knowledge that he was in the right place. Thank you.
18 September 2024
My dad has been a resident at Abbey Care Complex for over 2 months now and the standard of care is amazing. He has 24-hour care and has Alzheimer's and the staff are so caring, attentive, and easy to talk to. My dad looks so much better than when he arrived. He was transferred from another home
after a fall and it was felt he needed more one-to-one care and he now looks better than he has for months.
The staff put on a summer party last Saturday - and there was an entertainer/singer - who sang all the old songs and the staff were enthusiastic and got people up dancing. There was lots of food and it was really fun. The residents all seemed to be enjoying it and it was lovely to my father-in-law clapping away and enjoying the party.
04 September 2024
Sometimes there are communication problems with some of the staff's English as not their first language. The staff are very polite and helpful. The place itself is well maintained.
23 August 2024
The care has been fantastic! Upon entering the building on my first visit, I was shown around the building and taken to the right room. The building was clean and the nurses came in 3 times to bring snacks and drinks for me and the children. The manager also popped in to check on us and invited us
to sit with her after my visit. She was very informative and caring. She gave me a run down from when I lived one arrived to date.
I left feeling happier than when I arrived.
14 August 2024
My father-in-law has been a resident at Abbey Care Complex for the past month after being transferred here from hospital.
I cannot praise the staff and level of care he receives highly enough.
He receives constant care and attention to meet all his medical and personal needs.
14 August 2024
I'm so happy for the care support provided by Abbey Care Complex.
Staff are very friendly, home is very clean, manager and admin are friendly and very supportive, my family member is very satisfied with services. They conduct beautiful events monthly. Food is also amazing with lots of alternative
choices.
14 August 2024
The staff were very helpful. My dad, an 80-year-old widower with kidney cancer was taken in by Abbey Care Complex on 25th July 2024 where he stayed under their care until his passing on 29th July 2024.
The room was decent. Clean, airy, light and kitted out well.
The facilities were good. Food well
presented and served at a good temperature, portion size and taste.
Sadly my dad no longer had an appetite which actually lasted back until January of this year as such he didn't really eat. However, the staff were persistent and tried. One member of staff in particular was a credit to the home. We as a family found all of the team very warm and considerate.
23 June 2022
The best care and compassion. All staff are brilliant helping with my needs.
30 May 2022
Mum was on the last stage of her journey and only lived for several weeks at Abbey Care Complex. We are very grateful for the care she received during this period all the staff did as much as they could and made Mum as comfortable as possible. Unfortunately Mum was unable to eat. They are all very
friendly and helpful to the patient's family and immediately reacted to anything we asked. Thank you to all the staff for looking after Mum.
16 May 2022
Mum was admitted in September 2021 following a brain bleed.
The staff have been very caring and supportive, both to Mum and the family, especially since the trials of coming out of lockdown.
Although her communication was limited she felt looked after and safe.
04 November 2021
My wife is in the home for physio and rehab. She's rather younger than most of the residents.
Therefore her dietary needs were not really met. However, this home is kept very clean and staff are as helpful as possible, given the strain of the job. Thanks to all.
09 August 2021
It made a big impact by the caregiver who worked there. Because they are all trustworthy, accountable, and sensitive to the needs of my friends there. They were always on time. They are the most caring and kindest person I have ever met. They were so responsive, and they were so good at taking the
needs of my friends in. The caregiver was born to do this job and she does it so well. The care has always been excellent. It was more than I could have ever dreamt of.
14 June 2021
Staff are very caring and attentive whenever I ask a question I get a full and considered answer, which is very reassuring. All the carers are gentle and sensitive with my mum and extremely patient (she has dementia and can immediately forget). My mum is a very clean lady and appreciated her clothes
get washed regularly. All in all I'm very grateful for the care my mum is getting.
Latest Reviews for Abbey Care Complex
13 March 2026
Staff showed and displayed warmth, care and humility towards my father during the five and a half years of his tenure at the care home.
I would say that sometimes during my visit, there seemed a shortage of staff.
23 February 2026
My Dad was with these wonderful caring people for the last couple of weeks of his life. As a family, our only regret is that he did not move her sooner. Every member of staff were respectful and treated both Dad and us with compassion and dignity.
If you are thinking of a family member moving here
please do not hesitate!!
26 December 2025
Greg appears to be looked after ok. I'm not sure if he is moved or adjusted regularly whilst in bed, as he is constantly lying in bed now ,which is not great. Our concern as a family is, he is permanently in bed since leaving hospital and doesn't get much interaction apart from when being
fed/washed, etc. He watches TV but there's no socialising at all.
30 September 2025
I have visited 4 times since my friend came. The staff have always been friendly and caring with her. Their cheerful attitude is greatly appreciated. Thank you very much and please keep up the good work!
07 April 2025
Manager & staff were very kind & helpful. Home was very clean and staff were excellent, nothing was to much trouble. Care given to my dad was above and beyond in his short stay here.
07 February 2025
All staff are very helpful and attentive to the needs of my mother.
06 February 2025
Although my ex-husband and I divorced 10 years ago I was glad he managed to be in the care of Abbey Care Complex staff. The manager was wonderful when I contacted her as the place he was previously was unsuitable. Thank you.
22 January 2025
I am astounded by the transformation that my dad went through once he became a resident at Abbey Care Complex. To watch my dad catch balloons and balls as well as clapping his hands made us happy with the knowledge that he was in the right place. Thank you.
18 September 2024
My dad has been a resident at Abbey Care Complex for over 2 months now and the standard of care is amazing. He has 24-hour care and has Alzheimer's and the staff are so caring, attentive, and easy to talk to. My dad looks so much better than when he arrived. He was transferred from another home
after a fall and it was felt he needed more one-to-one care and he now looks better than he has for months.
The staff put on a summer party last Saturday - and there was an entertainer/singer - who sang all the old songs and the staff were enthusiastic and got people up dancing. There was lots of food and it was really fun. The residents all seemed to be enjoying it and it was lovely to my father-in-law clapping away and enjoying the party.
04 September 2024
Sometimes there are communication problems with some of the staff's English as not their first language. The staff are very polite and helpful. The place itself is well maintained.
23 August 2024
The care has been fantastic! Upon entering the building on my first visit, I was shown around the building and taken to the right room. The building was clean and the nurses came in 3 times to bring snacks and drinks for me and the children. The manager also popped in to check on us and invited us
to sit with her after my visit. She was very informative and caring. She gave me a run down from when I lived one arrived to date.
I left feeling happier than when I arrived.
14 August 2024
My father-in-law has been a resident at Abbey Care Complex for the past month after being transferred here from hospital.
I cannot praise the staff and level of care he receives highly enough.
He receives constant care and attention to meet all his medical and personal needs.
14 August 2024
I'm so happy for the care support provided by Abbey Care Complex.
Staff are very friendly, home is very clean, manager and admin are friendly and very supportive, my family member is very satisfied with services. They conduct beautiful events monthly. Food is also amazing with lots of alternative
choices.
14 August 2024
The staff were very helpful. My dad, an 80-year-old widower with kidney cancer was taken in by Abbey Care Complex on 25th July 2024 where he stayed under their care until his passing on 29th July 2024.
The room was decent. Clean, airy, light and kitted out well.
The facilities were good. Food well
presented and served at a good temperature, portion size and taste.
Sadly my dad no longer had an appetite which actually lasted back until January of this year as such he didn't really eat. However, the staff were persistent and tried. One member of staff in particular was a credit to the home. We as a family found all of the team very warm and considerate.
23 June 2022
The best care and compassion. All staff are brilliant helping with my needs.
30 May 2022
Mum was on the last stage of her journey and only lived for several weeks at Abbey Care Complex. We are very grateful for the care she received during this period all the staff did as much as they could and made Mum as comfortable as possible. Unfortunately Mum was unable to eat. They are all very
friendly and helpful to the patient's family and immediately reacted to anything we asked. Thank you to all the staff for looking after Mum.
16 May 2022
Mum was admitted in September 2021 following a brain bleed.
The staff have been very caring and supportive, both to Mum and the family, especially since the trials of coming out of lockdown.
Although her communication was limited she felt looked after and safe.
04 November 2021
My wife is in the home for physio and rehab. She's rather younger than most of the residents.
Therefore her dietary needs were not really met. However, this home is kept very clean and staff are as helpful as possible, given the strain of the job. Thanks to all.
09 August 2021
It made a big impact by the caregiver who worked there. Because they are all trustworthy, accountable, and sensitive to the needs of my friends there. They were always on time. They are the most caring and kindest person I have ever met. They were so responsive, and they were so good at taking the
needs of my friends in. The caregiver was born to do this job and she does it so well. The care has always been excellent. It was more than I could have ever dreamt of.
14 June 2021
Staff are very caring and attentive whenever I ask a question I get a full and considered answer, which is very reassuring. All the carers are gentle and sensitive with my mum and extremely patient (she has dementia and can immediately forget). My mum is a very clean lady and appreciated her clothes
get washed regularly. All in all I'm very grateful for the care my mum is getting.