Submit a Review for Acton Care Centre
48 Gunnersbury Lane, Acton, London, W3 8EF
View Full Details of Acton Care CentreLatest Reviews for Acton Care Centre
08 July 2025
My husband has been in Acton Care Centre since the end of April. He has been kindly looked after. I think now we have climate change the building of the home gets very hot and the design of the home is not ideal. The food is brought in which is a shame as no fresh veg from garden. The staff are very kind and always helpful. The outside has litter and some of the garden looks uncared for. I know my husband is safe there, I just wish the rooms had more money spent on them.
18 June 2025
Acton Care Centre took wonderful care of my mum during her final months. Despite serious health issues, blindness, dementia, and a language barrier, they made her feel safe, respected, and genuinely cared for. She often said, "I feel like I'm living in a fairytale" - that's how kind and gentle they were. The whole team - carers, nurses, kitchen and cleaning staff, admin - treated her like family, with warmth and dignity. Even her Polish swearing made them smile, and some lovingly called her "Mum," which she adored. As her daughter, I felt fully supported too - they gave me peace of mind during the most difficult time of my life. On behalf of myself, my brother, and our family, thank you from the bottom of our hearts. We'll never forget what you did for us.
23 May 2025
My friend has been a resident since 2019. In all that time she has been treated with kindness and given excellent care.
14 May 2025
Mum came into Acton Care Centre around 4 weeks ago and myself & family have been so pleased that she did. For her to be around such friendly, smiles & happy people, showing her care & consideration and understanding issuch a blessing, we know she is safe, respected and cared for & that takes away so much stress for us. Acton Care is organised, superbly clean and a refreshing place to visit. She is not yet joining in with activities. Thank you.
30 April 2025
Very good value for money. Will recommend to others. Will return if required in the future. Although not all staff were competent or responsive, most were and everyone was friendly and always smiling.
29 April 2025
I visit my son regularly and find that the staff are very kind and caring, the standard of care by the nurses is of high quality. I have been visiting the carer home for over a year now and feel very welcome whenever I visit.
16 April 2025
Overall excellent, helpful, postive, professional. Food marginally better than hospital food and always available when requested. Staff amazing, room nice, a little larger would be nice but cosy as is. Love the fact of therapy dogs and of being able to have my own dog visit. In general as health dictates I need a care home environment, I would not wish to move anywhere else.
18 March 2025
I am always made very welcome by the staff on reception. I am always treated with respect by every member of the staff. The staff have gone out of their way to make my sister happy and have her needs met. The atmosphere is cheerful and bright and the rooms adequate. A cup of tea and cake has always been given. The kitchen/dining area welcomes visitors. My canine friend has always been welcome.
04 March 2025
My father was in Acton Care Centre for a very short time, but during that period, all the staff were incredibly friendly and welcoming - both to my father and my mother when she visited him. The atmosphere in the Centre is warm and the staff genuinely care for their clients.
18 November 2024
My husband is confined to his bed and cannot take part in any activities. The staff have tried to get him to go in a wheelchair but he refused. He seems to be content watching TV and looking out of the window. Would be good to have the curtains drawn. He cannot indulge in a conversation and at times looks very sad.
15 October 2024
I live in Somerset and cannot visit my mother more than once a week because of work. It is very comforting to know Mum is being genuinely cared for and is happy and safe at Acton Care Centre. All of the staff from reception on arrival, the office for admin purposes, the nurses and caregivers are friendly and helpful. This is not just my opinion but also from friends of Mum who visit her during the week.
17 September 2024
Every day is a good day, from early in the morning till late at night, there is always someone there to help you if so needed. The staff are excellent, on your day-to-day basics. All the ticked relevant options will tell you all. Facilities? Love the swimming pool, that's a joke.
16 September 2024
My sister seems very happy every time I visit, the staff are all so very friendly and helpful should I have any questions. I wouldn't want her anywhere else.
26 April 2024
I am very pleased with the care my friend has received. There is a nice friendly atmosphere and standards are high. I'd be pleased to stay myself!
25 April 2024
We have all been very happy with the care and compassion at this place. My sister seems settled and calmer and happier and that is what everyone wants for their loved ones when they already suffer from a debilitating illness. They take good care of her and meet her needs. God bless them. Thank you so much. Kind regards.
22 April 2024
Excellent home with great staff and very friendly. Though a bad point the room my brother is in is far too hot, and the underfloor heating is very hard to turn down, even with the thermostat. Also, my brother is left on his bed all day, and there is no urgency to get him mobile. He can walk though needs physio for 1 year we have been asking. He will rot away if he does not get mobile again.
17 April 2024
Always a good experience when visiting a resident. Smiling and engaged receptionist, welcoming care staff. The food provided to the resident was wholesome and also saw that the resident is fed as she is unable to eat by themselves.
01 March 2024
My mother has been in Acton Care Centre for three years, all the staff give her fantastic care. They are helpful and always deal with any queries I may have. I would definitely recommend this home for anyone who is thinking for care for their loved ones.
16 February 2024
The staff are lovely, polite very helpful always available to discuss any questions or issues. The care staff are knowledgeable regarding the care of my father the 3 monthly team meetings are informative and helpful in keeping me informed of what’s going on.
26 January 2024
My mother is really happy at Acton Care Centre. The carers are kind and look after her very well and all the members of staff are friendly and welcoming. I would happily recommend this home to anyone.
Latest Reviews for Acton Care Centre
08 July 2025
My husband has been in Acton Care Centre since the end of April. He has been kindly looked after. I think now we have climate change the building of the home gets very hot and the design of the home is not ideal. The food is brought in which is a shame as no fresh veg from garden. The staff are very kind and always helpful. The outside has litter and some of the garden looks uncared for. I know my husband is safe there, I just wish the rooms had more money spent on them.
18 June 2025
Acton Care Centre took wonderful care of my mum during her final months. Despite serious health issues, blindness, dementia, and a language barrier, they made her feel safe, respected, and genuinely cared for. She often said, "I feel like I'm living in a fairytale" - that's how kind and gentle they were. The whole team - carers, nurses, kitchen and cleaning staff, admin - treated her like family, with warmth and dignity. Even her Polish swearing made them smile, and some lovingly called her "Mum," which she adored. As her daughter, I felt fully supported too - they gave me peace of mind during the most difficult time of my life. On behalf of myself, my brother, and our family, thank you from the bottom of our hearts. We'll never forget what you did for us.
23 May 2025
My friend has been a resident since 2019. In all that time she has been treated with kindness and given excellent care.
14 May 2025
Mum came into Acton Care Centre around 4 weeks ago and myself & family have been so pleased that she did. For her to be around such friendly, smiles & happy people, showing her care & consideration and understanding issuch a blessing, we know she is safe, respected and cared for & that takes away so much stress for us. Acton Care is organised, superbly clean and a refreshing place to visit. She is not yet joining in with activities. Thank you.
30 April 2025
Very good value for money. Will recommend to others. Will return if required in the future. Although not all staff were competent or responsive, most were and everyone was friendly and always smiling.
29 April 2025
I visit my son regularly and find that the staff are very kind and caring, the standard of care by the nurses is of high quality. I have been visiting the carer home for over a year now and feel very welcome whenever I visit.
16 April 2025
Overall excellent, helpful, postive, professional. Food marginally better than hospital food and always available when requested. Staff amazing, room nice, a little larger would be nice but cosy as is. Love the fact of therapy dogs and of being able to have my own dog visit. In general as health dictates I need a care home environment, I would not wish to move anywhere else.
18 March 2025
I am always made very welcome by the staff on reception. I am always treated with respect by every member of the staff. The staff have gone out of their way to make my sister happy and have her needs met. The atmosphere is cheerful and bright and the rooms adequate. A cup of tea and cake has always been given. The kitchen/dining area welcomes visitors. My canine friend has always been welcome.
04 March 2025
My father was in Acton Care Centre for a very short time, but during that period, all the staff were incredibly friendly and welcoming - both to my father and my mother when she visited him. The atmosphere in the Centre is warm and the staff genuinely care for their clients.
18 November 2024
My husband is confined to his bed and cannot take part in any activities. The staff have tried to get him to go in a wheelchair but he refused. He seems to be content watching TV and looking out of the window. Would be good to have the curtains drawn. He cannot indulge in a conversation and at times looks very sad.
15 October 2024
I live in Somerset and cannot visit my mother more than once a week because of work. It is very comforting to know Mum is being genuinely cared for and is happy and safe at Acton Care Centre. All of the staff from reception on arrival, the office for admin purposes, the nurses and caregivers are friendly and helpful. This is not just my opinion but also from friends of Mum who visit her during the week.
17 September 2024
Every day is a good day, from early in the morning till late at night, there is always someone there to help you if so needed. The staff are excellent, on your day-to-day basics. All the ticked relevant options will tell you all. Facilities? Love the swimming pool, that's a joke.
16 September 2024
My sister seems very happy every time I visit, the staff are all so very friendly and helpful should I have any questions. I wouldn't want her anywhere else.
26 April 2024
I am very pleased with the care my friend has received. There is a nice friendly atmosphere and standards are high. I'd be pleased to stay myself!
25 April 2024
We have all been very happy with the care and compassion at this place. My sister seems settled and calmer and happier and that is what everyone wants for their loved ones when they already suffer from a debilitating illness. They take good care of her and meet her needs. God bless them. Thank you so much. Kind regards.
22 April 2024
Excellent home with great staff and very friendly. Though a bad point the room my brother is in is far too hot, and the underfloor heating is very hard to turn down, even with the thermostat. Also, my brother is left on his bed all day, and there is no urgency to get him mobile. He can walk though needs physio for 1 year we have been asking. He will rot away if he does not get mobile again.
17 April 2024
Always a good experience when visiting a resident. Smiling and engaged receptionist, welcoming care staff. The food provided to the resident was wholesome and also saw that the resident is fed as she is unable to eat by themselves.
01 March 2024
My mother has been in Acton Care Centre for three years, all the staff give her fantastic care. They are helpful and always deal with any queries I may have. I would definitely recommend this home for anyone who is thinking for care for their loved ones.
16 February 2024
The staff are lovely, polite very helpful always available to discuss any questions or issues. The care staff are knowledgeable regarding the care of my father the 3 monthly team meetings are informative and helpful in keeping me informed of what’s going on.
26 January 2024
My mother is really happy at Acton Care Centre. The carers are kind and look after her very well and all the members of staff are friendly and welcoming. I would happily recommend this home to anyone.