Acton Care Centre

Whilst my father was in the home we always felt he was well cared for by all the staff. There were always staff available to help or talk too if we had any concerns or questions. The home was very welcoming and clean. Residents always seemed happy and treated with dignity by all.

Staff were always friendly and always seemed to care for my dad. My dad was in the home for 5 1/2 years and we never had any issues and he seemed really happy.

My mum has been living here for over a year now. She has vascular dementia and it's been hard to see how quickly the dementia has taken over. Knowing she is safe, well cared for in a kind and supportive environment at Acton has been such a huge burden lifted for us as a family. The staff are so kind and always make the time and effort to speak to you and will take on whatever you ask despite how busy their shifts must be. My siblings and I feel very lucky to have managed to find such a lovely place for our mum to live out her final years.

Good and caring staff, very pleasant and friendly atmosphere. The proximity of the care home is very good for visiting friends too specially from the Acton area where Kathy has live most of her life.

The staff were friendly and helpful. They treated the residents with dignity and respect. We, there were four of us who visited a resident, were offered tea and coffee and cake. Since we had travelled over an hour to visit the relative the refreshments were most welcome. The use of the small lounge meant we could have a good conversation with the resident. The only drawback was the lack of air conditioning in the hot weather.

Mum has been in ACC for 5 months. All staff are very helpful and caring (not only for mum but us the family too) from reception to cleaners to catering staff to carers and nurses. Mum is not just a number but very much a person and she retains her dignity despite being bedridden. I have nothing but praise for everyone. Thank you all you wonderful people.

The Acton home is good. It is large enough to have lots of activities, which is good for my mother. I like that they have a group physio session and a hairdresser. The staff are all very good, friendly and patient, and my mother seems to like them too.

Staff all very friendly, efficient and welcoming. Home kept clean and tidy and as a visitor I was welcomed and helped. All in all a good atmosphere.

Since my mother's arrival in October 2025, it has been nothing but a pleasure dealing with the staff and management. I am in no doubt that they have a difficult job, but they have always made time for any concerns and questions. My mother has always said nothing but nice comments about the staff and facilities. It has given me immense peace of mind that Mum is in a place where I feel she is truly cared for and treated with dignity. All I can say is sincere thanks for taking care of someone very precious to me.

Excellent staff, all very friendly and helpful. Delicious food, environment supportive but leaving ones independence too.

My mother is a resident at Acton Care Centre, and overall her care has been excellent. The staff are consistently kind, respectful and attentive, and she is always treated with dignity. Communication with family has been good, and we feel confident that she is safe and well cared for at all times. The centre is clean, well run and has a calm, welcoming atmosphere. Although she has limited ability to participate in activities, staff take her out in a wheelchair to the communal area so she can be included in daily life. The care home offers additional services, such as a manicure service, which we pay for, and the staff wash her hair. These make a difference. The only minor drawback is the size of the room, which can feel cramped when more than 2 family members visit at the same time. We cannot really comment on value for money as we have no direct comparison with other care homes, but based on our experience standard of care and staff commitment has been excellent.

My experience of visiting to see my son at Acton Care Centre for many years has always been wonderful, it truly is a very caring place from the management, the nurses, carers, reception and also the cleaners and maintenance, everyone is so lovely and helpful when needed.

This care home should be shut down. It is a disgrace. My dad was admitted there for six weeks had many inexplained bruises lost weight. No care plan no medication was given was not supported for eating and drinking. CQC have been informed and safeguarding. I have logged a formal complaint with the company back in October 2025 they have not even carried out their investigation. All the paperwork is incorrect . Do not put your loved one there it is a shame for this owner to be a running a care home, it is a shame that they call themselves a care home. narcissist do not administer the correct medication they do not dress wounds and Staff just walk around. They do not carry out hourly checks or repositioning. All this was addressed on my complaint. Nothing was addressed with evidence which means as a family we are 100% right CQC should shut this home one star is too much. I was looking for a zero star rating.

I think the cleaning ladies are doing an amazing job, especially Boutheyna.

He could do with a little more stimulation - perhaps move to another room at times, but I know that he may resist. I know that he likes visiting the dog. John has said that he likes it at Acton Care Home, and I think he feels secure. I think that the staff really try hard to provide a comfortable and caring home for John and respect his ways and dislikes of noise.

My civil partner, Andrew, was resident at Acton Care Centre for only a short time. He died in hospital on 25 September '25. However, during that short time, he was looked after with exemplary care and kindness by all members of staff at the centre.

Perhaps there should be a few more nurses so no one gets tired. A difficult balance of security and well being is maintained.

I have been living at Acton Care Centre for three years, where the caring team was looked after with dedication helping me to regain my confidence and start enjoying life again.

I have been most impressed and pleased with the care and support given to my relative in the Care Centre. At his most vulnerable in the latter stages of his life, he was sensitively and sympathetically treated. I was supported too.

I have no hestiation in recommending the Acton Care Centre for anyone seeking end of life or longer term residency.

We found the care home very good, staff very caring and supportive, from the management to staff on the floor.