Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
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9.5 133 Reviews
  • Acton Care Centre, London
Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that counts” - Gold Care Homes' slogan represents what people truly find important about care homes, and what they love about Acton, the staff. Acton Care Centre has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents.

A vast selection of staff can speak many different languages, enabling residents who cannot speak English with additional comfort and communication channels, which is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Views of large landscaped garden area
-        Dementia table
-        7 days a week entertainment and regular organised trips/events
-        Welcome toiletries on arrival
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities
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Care Provided by Acton Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1700
  • Self-Funded Residential Dementia Care: £1700 – £1700
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1900 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an assessment of individual's needs.

These prices are only a guideline, please contact Acton Care Centre to find out the exact price for your requirements.

Contact Acton Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Acton Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Welmar Patarata (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (130)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • 10am to 7pm
    No visiting during mealtimes 12.45pm to 1.45pm

Parking

  • Free parking upon receiving a parking permit from reception.

Acton Care Centre Reviews (133)

9.5

Acton Care Centre has a Review Score of 9.5 (9.542) out of 10, based on 29 reviews in the last 2 years.
Over all time Acton Care Centre has 133 reviews.

Overall Experience
  • 78
  • 45
  • 5
  • 3
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Date Published
  • 133
  • 7
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  • 29
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Reviewer Connection to Acton Care Centre
  • 51
  • 16
  • 9
  • 7
  • 7
  • 6
  • 6
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 133, showing 1-20
Review from Pamela B (Friend of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
John is treated with respect by the care staff. They use the hoist to move him and take care that he does not fall.
He could do with a little more stimulation - perhaps move to another room at times, but I know that he may resist. I know that he likes visiting the dog. John has said that he likes
it at Acton Care Home, and I think he feels secure. I think that the staff really try hard to provide a comfortable and caring home for John and respect his ways and dislikes of noise.
Reply from Welmar Patarata, Home Manager at Acton Care CentreThank you for your kind words. Best wishes, Welmar
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Review from Vincent W (Civil Partner of Resident) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My civil partner, Andrew, was resident at Acton Care Centre for only a short time. He died in hospital on 25 September '25. However, during that short time, he was looked after with exemplary care and kindness by all members of staff at the centre.
Reply from Welmar, Home Manager at Acton Care CentreThank you for sharing your experience and for your kind words. Wishing you the very best, Welmar
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Review from Petra W (Wife of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff, nurses, and helpers are all very kind. There is a friendly atmosphere within the confines of a secure building. The food could be better - fresher and better quality.
Perhaps there should be a few more nurses so no one gets tired. A difficult balance of security and well being is maintained.
Reply from Welmar, Home Manager at Acton Care CentreThank you for taking the time to leave us a review. I am so pleased you are happy with the care you receive. I have noted your comments regarding the food and appreciate the feedback to allow us the opportunity to address any areas where we can improve. Welmar
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Review from David W (Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been living at Acton Care Centre for three years, where the caring team was looked after with dedication helping me to regain my confidence and start enjoying life again.
Reply from Welmar, Home Manager at Acton Care CentreThank you for sharing your experience! Best wishes, Welmar
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Review from Nicholas H (Next of Kin) published on 11 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been most impressed and pleased with the care and support given to my relative in the Care Centre. At his most vulnerable in the latter stages of his life, he was sensitively and sympathetically treated. I was supported too.


I have no hestiation in recommending the Acton Care Centre for anyone

seeking end of life or longer term residency.
Reply from Welmar, Home Manager at Acton Care CentreThank you for sharing your experience of our home. Best wishes, Welmar
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Review from S M (Son of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found the care home very good, staff very caring and supportive, from the management to staff on the floor.
Reply from Welmar, Home Manager at Acton Care CentreThank you for leaving us a review! Best wishes, Welmar
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Review from K J (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acton Care Centre took wonderful care of my mum during her final months. Despite serious health issues, blindness, dementia, and a language barrier, they made her feel safe, respected, and genuinely cared for. She often said, "I feel like I'm living in a fairytale" - that's how kind and gentle they
were. The whole team - carers, nurses, kitchen and cleaning staff, admin - treated her like family, with warmth and dignity. Even her Polish swearing made them smile, and some lovingly called her "Mum," which she adored. As her daughter, I felt fully supported too - they gave me peace of mind during the most difficult time of my life. On behalf of myself, my brother, and our family, thank you from the bottom of our hearts. We'll never forget what you did for us.
Reply from Welmar Patarata, Home Manager at Acton Care CentreThank you for taking the time to leave such a lovely review it was truly our pleasure to care for your mum and support your family. Warm regards, Welmar
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Review from Paul R (Friend of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been a resident since 2019. In all that time she has been treated with kindness and given excellent care.
Reply from Welmar Patarata, Home Manager at Acton Care CentreThank you for your kind review! Best regards,
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Review from Kris A (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came into Acton Care Centre around 4 weeks ago and myself & family have been so pleased that she did. For her to be around such friendly, smiles & happy people, showing her care & consideration and understanding issuch a blessing, we know she is safe, respected and cared for & that takes away so
much stress for us. Acton Care is organised, superbly clean and a refreshing place to visit. She is not yet joining in with activities. Thank you.
Reply from Welmar Patarata, Home Manager at Acton Care CentreThank you for your kind words! We're pleased your mum is settling in well and we will continue to support her at her own pace.
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Review from I R (Respite Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good value for money. Will recommend to others. Will return if required in the future. Although not all staff were competent or responsive, most were and everyone was friendly and always smiling.
Reply from Welmar, Home Manager at Acton Care CentreThank you for taking the time to share your experience. I am disappointed to learn that you felt not all staff were as responsive as others and if you contact me directly, I will ensure that any additional training needs are addressed or refreshed. Delighted to hear you would stay with us again and should you need us in the future, we will most certainly be on hand to help. Best wishes
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Review from D S (Mother of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my son regularly and find that the staff are very kind and caring, the standard of care by the nurses is of high quality. I have been visiting the carer home for over a year now and feel very welcome whenever I visit.
Reply from Welmar Patarata, Home Manager at Acton Care CentreThank you for your kind words! I am delighted to hear you feel welcomed and supported during your visits. Best wishes,
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Review from Rita A (Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall excellent, helpful, postive, professional. Food marginally better than hospital food and always available when requested. Staff amazing, room nice, a little larger would be nice but cosy as is. Love the fact of therapy dogs and of being able to have my own dog visit. In general as health dictates
I need a care home environment, I would not wish to move anywhere else.
Reply from Welmar Patarata, Home Manager at Acton Care CentreThank you for your wonderful review! I am delighted to hear you're happy with the care! Warm regards,
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Review from Aileen M (Sister of Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always made very welcome by the staff on reception. I am always treated with respect by every member of the staff. The staff have gone out of their way to make my sister happy and have her needs met. The atmosphere is cheerful and bright and the rooms adequate. A cup of tea and cake has always
been given. The kitchen/dining area welcomes visitors. My canine friend has always been welcome.
Reply from Welmar, Home Manager at Acton Care CentreThank you for leaving us a review. Warm regards,
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Review from N D (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Acton Care Centre for a very short time, but during that period, all the staff were incredibly friendly and welcoming - both to my father and my mother when she visited him. The atmosphere in the Centre is warm and the staff genuinely care for their clients.
Reply from Welmar, Home Manager at Acton Care CentreThank you for such kind words and for taking the time to leave us a review. Warmest wishes.
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Review from V J (Wife of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is confined to his bed and cannot take part in any activities. The staff have tried to get him to go in a wheelchair but he refused. He seems to be content watching TV and looking out of the window. Would be good to have the curtains drawn. He cannot indulge in a conversation and at times
looks very sad.
Reply from Welmar, Home Manager at Acton Care CentreThank you for taking the time to leave a review. It is very difficult both physically and emotionally for those residents who are cared for primarily in their beds due to their needs. We always encourage people to participate but must of course respect their wishes where they choose not to. We will continue to encourage and support and care for your husband for as long as he is in our care and will support you throughout this journey also.
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Review from Sarah O (Daughter of Resident) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live in Somerset and cannot visit my mother more than once a week because of work. It is very comforting to know Mum is being genuinely cared for and is happy and safe at Acton Care Centre. All of the staff from reception on arrival, the office for admin purposes, the nurses and caregivers are friendly
and helpful. This is not just my opinion but also from friends of Mum who visit her during the week.
Reply from Welmar Patarata, Home Manager at Acton Care CentreThank you for taking the time to share your heartfelt review! We truly appreciate your kind words and support.
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Review from J S (Resident) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every day is a good day, from early in the morning till late at night, there is always someone there to help you if so needed.
The staff are excellent, on your day-to-day basics.
All the ticked relevant options will tell you all.
Facilities? Love the swimming pool, that's a joke.
Reply from Welmar Patarata, Home Manager at Acton Care CentreThank you for your positive feedback. We are so pleased you are satisfied with our facilities and that you feel the staff are excellent. Best Wishes.
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Review from S K (Brother of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister seems very happy every time I visit, the staff are all so very friendly and helpful should I have any questions. I wouldn't want her anywhere else.
Reply from Welmar Patarata, Home Manager at Acton Care CentreThank you for this positive feedback. Our staff will be pleased to know you are content with your sister's care. Best Wishes.
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Review from Mahtab M (Sister of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have all been very happy with the care and compassion at this place.
My sister seems settled and calmer and happier and that is what everyone wants for their loved ones when they already suffer from a debilitating illness.
They take good care of her and meet her needs. God bless them.
Thank you
so much.
Kind regards.
Reply from Welmar Patarata, Home Manager at Acton Care CentreHello, thank you for taking the time to leave a review. We're deeply touched by your kind words and grateful for your feedback.
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Review from S L (Brother of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent home with great staff and very friendly. Though a bad point the room my brother is in is far too hot, and the underfloor heating is very hard to turn down, even with the thermostat. Also, my brother is left on his bed all day, and there is no urgency to get him mobile. He can walk though needs
physio for 1 year we have been asking. He will rot away if he does not get mobile again.
Reply from Welmar Patarata, Home Manager at Acton Care CentreThank you for your positive review. Our aim at Acton Care Home is to provide our residents with the highest standards of care and support. We are sorry to read your comments and would request that you contact our Home Manager immediately on 020 8896 5600 to discuss any concerns you may have.
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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Acton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.542 for Acton Care Centre is calculated as follows: ( (204 Excellents x 5) + (103 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 330 Ratings = 4.542
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acton Care Centre is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Welmar

Welmar Patarata

Job Title: Care Home Manager Joined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home, that is led by the needs of her residents. Welmar is well- known in her community, and regularly networks with her local community and with industry professionals for solutions to improve the home.

Frequently Asked Questions about Acton Care Centre

What types of Care is Acton Care Centre registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acton Care Centre have?

There are 130 Single Rooms.

What are the Facilities & Services at Acton Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acton Care Centre to the centre of London?

5.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acton Care Centre to verify any information. View our terms and conditions. Acton Care Centre has an Enhanced Service - more info.