Search...

Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
Gold Care Homes Logo
Jobs
Acton Care Centre logo
Papa loves it at Acton Care Centre. He says everyone is so friendlyAngela B(Daughter-in-law of Resident/Service User)
Acton Care Centre, London
I would recommend this care home 100%.Mary N(Sister of Resident/Service User)
Acton Care Centre, London
Every day is a good day, from early in the morning till late at night, there is always someone thereJ S(Resident / Service User)
Acton Care Centre, London

Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that...  

Care Provided by Acton Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,850 - £1,850£2,050 - £2,050
Residential Dementia Care£1,850 - £1,850£2,050 - £2,050
Nursing Care£1,850 - £1,850£2,050 - £2,050
Nursing Dementia Care£1,850 - £1,850£2,050 - £2,050

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Acton Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Welmar Patarata(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (130)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • 10am to 7pm No visiting during mealtimes 12.45pm to 1.45pm

Parking

  • Free parking upon receiving a parking permit from reception.

Acton Care Centre Reviews (141)

Submit a Review
9.4

Acton Care Centre has a Review Score of 9.4 (9.416) out of 10, based on 28 reviews in the last 2 years. Over all time Acton Care Centre has 141 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Acton Care Centre
Loading...
Showing 141 reviews matching selected criteria
Review from Pauline G (Aunt of Resident) published on 24 November 2023 Submitted via Website
Overall Experience

All the carers attending to my niece are friendly and caring. She always seems happy and they treat her as an individual. The home is clean and welcoming and I would have no hesitation in recommending the care centre to anyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Zsazsa M (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card
Overall Experience

Extremely kind, caring environment. Staff were lovely, very clean and professional, as were the amenities.

Reply from Chante Woodley, Marketing Coordinator at Acton Care Centre

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care your mother is receiving at Acton Care Centre. At Acton Care Centre, we strive to provide exceptional service to all our residents. Kind regards

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P N (Friend of Resident) published on 20 September 2023 Submitted via Website
Overall Experience

It’s sometimes hard to find my way in the building but all staff I have met are very helpful and they are always smiling so I feel they are happy in their work. Nothing is too much trouble for them. Reception staff are very friendly and welcoming.

Reply from Chante Woodley, Marketing Coordinator at Acton Care Centre

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care your friend is receiving at Acton Care Centre, we will let the team know. At Acton Care Centre, we strive to provide exceptional care service to all our residents. Kind regards

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from B S (Son of Resident) published on 7 September 2023 Submitted via Postal Card
Overall Experience

I am very pleased with the care that is being given to my mum. The staff are very kind and caring and look after her well. They keep us informed of her condition.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Darren N (Son of Resident) published on 31 August 2023 Submitted via Website
Overall Experience
Mum was recently admitted to the care home at the request of the hospital where she had been a patient.
She is presently being assessed so that decisions can be made in regards to her ongoing care.

I have on occasion asked staff members questions in relation to Mum's condition/ treatment and the answers are always concise, thoughtful and sympathetic. As a family, I'm not sure that we could have found a nicer care home had we indeed looked for one ourselves, and when visiting Mum it is such a nice thing that I am always welcomed with a hello and a smile from all staff members.

Reply from Chante Woodley, Marketing Coordinator at Acton Care Centre

Thank you for your review! Your feedback is important to us. It's great to have you and your mother as part of our Acton Care Centre family. We will pass on your kind message to the team. Gold Care Homes, strive as a team, to work closely with our residents so we can provide the very best care for everyone in our homes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from E T (Relative of Resident) published on 10 July 2023 Submitted via Postal Card
Overall Experience

My family member was admitted before Easter with a number of health conditions, Alzheimer's being one of them. The staff were friendly and caring, adapting to her changing medical needs as other problems mainly cancer progressed. It was a hard situation which all the staff handled with respect and openness to visitors' enquiries.

Reply from Priyanka Gadhe, Marketing Administrator at Acton Care Centre

Thank you very much for taking out time to review the Acton Care Home. We are glad to hear that you’re satisfied with the quality of care your loved one received during their stay. At Acton Care Home, we strive to provide exceptional care service to all our residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A S (Daughter of Resident) published on 27 June 2023 Submitted via Postal Card
Overall Experience

Staff are lovely and looked after Dad well. Thank you.

Reply from Priyanka Gadhe, Marketing Administrator at Acton Care Centre

Thank you for taking the time to leave us a kind review. At Acton Care Centre, our hardworking team members strive to provide exceptional care service to all our residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dionne O (Daughter of Resident) published on 21 June 2023 Submitted via Website
Overall Experience
Our Father was admitted to Acton Care Centre with acute dementia and as agreed with his family was at end of life sadly. We had one request for the home which was should he become unwell that not to send him to hospital because of the distress but to call his family and make him comfortable. This was written down and agreed.

All of this was ignored and more worrying was the fact even though they had received and accepted contact numbers, had the wrong ones so could not contact us. The hospital did this to advise he was there where he remained until he passed some days later as he was too weak to return and even the hospital asked why had they sent him as there was no gain to doing this apart from causing distress. This made his passing distressful and hard to accept.

Reply from Jemar Legister, Marketing and Design Executive at Acton Care Centre

Thank you for taking the time to give us your feedback. We are sorry to hear that you've had a negative experience. Acton Care Home strives to provide outstanding care and ensure that all our residents live in a safe and secure environment. The team at Acton Care Centre would like to extend our...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Mary N (Sister of Resident) published on 9 June 2023 Submitted via Website
Overall Experience

In my humble opinion, this home should rate excellent. My brother had the best of care from the wonderful staff. The people who work here are so dedicated to all of the residents and families. Thank you all so much for helping to ease an extremely difficult time. I would recommend this care home 100%.

Reply from Priyanka Gadhe, Marketing Administrator at Acton Care Centre

Thank you very much for your fantastic review. At Acton Care Centre we strive to provide exceptional care service to all our residents. We shall ensure all the team sees your wonderful words of appreciation to them. Best Wishes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H S (Friend of Resident) published on 2 June 2023 Submitted via Postal Card
Overall Experience

My friend spent just a few months in Acton Care Centre prior to her death. At first, she was somewhat reluctant but was immediately welcomed and soon settled in. Her physical and mental capacity declined rapidly over the last couple of months. The nursing staff were kind and gentle and the admin staff continued to spend time in conversation with her. My feeling is she was well cared for and stimulated as far as possible throughout.

Reply from Priyanka Gadhe, Marketing Administrator at Acton Care Centre

Thank you for sharing your feedback about the care and attention your friend received at Acton Care Centre. We understand the sensitivity of the situation and are extremely sorry for your loss. We appreciate your kind words and are always here to support both residents and their families.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A F (Brother of Resident) published on 11 May 2023 Submitted via Postal Card
Overall Experience

I was very happy with the staff who took care of my brother, they treated him very well and took care of all his needs and supported him when needed.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R B (Son of Resident) published on 2 May 2023 Submitted via Postal Card
Overall Experience

Mum is very well cared for by attentive and friendly staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chris A (Son of Resident) published on 30 March 2023 Submitted via Website
Overall Experience

They seem to be giving excellent care and it's a nice bright room, comfortable bed and kept warm. The staff are excellent, very caring. The food lets the place down, the vegetarian options are poor. You would think they would buy in food from local retail outlets if their own cooks are not good with vegetarian meals. I have passed my comments on, let's hope there is a quick improvement.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from P T (Daughter of Resident) published on 3 March 2023 Submitted via Postal Card
Overall Experience

My father has settled in at Acton Care Centre and is looked after very well and kept clean. His room is bright and comfortable. The staff are very helpful and friendly including the lady at reception and it feels like a caring environment.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J E (Granddaughter of Resident) published on 25 January 2023 Submitted via Postal Card
Overall Experience

This is the second care home our grandmother has been in, and there is a noticeable difference in her. Acton Care Centre has looked after her. She is clean, well-fed and properly looked after. As a result, her mental and physical health has improved. She is more engaging as the staff make an effort to talk to her and always engage with the family on visits, which is lovely and held put our minds at ease with having a loved one in a care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John F (Resident / Service User) published on 12 December 2022 Submitted via Postal Card
Overall Experience

I am very happy at the home. I am treated very well. All my needs cared for but I cannot have sky in my room but I am very happy here and hope to stay here for a very long time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A B (Niece of Resident) published on 14 November 2022 Submitted via Postal Card
Overall Experience

My aunt was a resident at Acton Care Centre for only a few weeks at the end of her life, but the care and support she received was wonderful and greatly eased her final days. The communication from staff was excellent. There are some really outstanding members of staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael M (Son of Resident) published on 19 September 2022 Submitted via Postal Card
Overall Experience

So far from May 17th, up until August 25th 2022, I have personally found that the nursing staff and others working at Acton Care Centre are eager to assist, medically professional at administering actual care needs, good at responding to relationship needs, Willing to listen and respond in their busy life schedule. Shown to be very well experienced in contact and liaising with related NHS departments. Close association with patients, understanding and patient in attending to patients' needs.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from S G (Daughter of Resident) published on 16 August 2022 Submitted via Postal Card
Overall Experience

My mother stayed for two weeks of respite care. All the staff are so helpful and friendly, especially the lady at reception. Thank you so much for providing such a superb oasis of calm at Acton Care Centre.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J F (Relative of Resident) published on 22 July 2022 Submitted via Postal Card
Overall Experience

Staff always informative on visits and treat the resident with respect and updates are frequent. The resident seems to be relaxed and provided for every time I visit. The staff are very patient with her especially when feeding her.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 October 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (0)

News
  • 10 Jul 2026

    At Acton Care Centre, we know that meaningful connections play an important role in everyday life. While loneliness can affect people of all ages, bringing different generations together can be...

  • 18 Dec 2025

    Our residents at Acton Care Centre enjoyed a wonderfully festive Christmas food-tasting session recently. The event brought a joyful buzz to the lounge as residents, families, and staff gathered around...

  • 13 Nov 2025

    Acton Care Centre sparkled with joy on Monday as residents, their families, and staff came together to celebrate Diwali, the Festival of Lights. Our home was transformed with vibrant decorations,...

Upcoming Events

There are no upcoming events for Acton Care Centre.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Acton Care Centre.

Meet the Team (1)

Welmar Patarata
Welmar PatarataJob Title:Care Home ManagerJoined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home that is led by the needs of her residents. Welmar is well- known in her community and regularly networks with her local community and with industry professionals for solutions to improve the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acton Care Centre to verify any information. View our terms and conditions. Acton Care Centre has an Enhanced Service -more info.