Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
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9.3 134 Reviews
  • Acton Care Centre, London
Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that counts” - Gold Care Homes' slogan represents what people truly find important about care homes, and what they love about Acton, the staff. Acton Care Centre has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents.

A vast selection of staff can speak many different languages, enabling residents who cannot speak English with additional comfort and communication channels, which is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Views of large landscaped garden area
-        Dementia table
-        7 days a week entertainment and regular organised trips/events
-        Welcome toiletries on arrival
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities
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Care Provided by Acton Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1700
  • Self-Funded Residential Dementia Care: £1700 – £1700
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1900 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an assessment of individual's needs.

These prices are only a guideline, please contact Acton Care Centre to find out the exact price for your requirements.

Contact Acton Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Acton Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Welmar Patarata (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (130)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • 10am to 7pm
    No visiting during mealtimes 12.45pm to 1.45pm

Parking

  • Free parking upon receiving a parking permit from reception.

Acton Care Centre Reviews (134)

9.3

Acton Care Centre has a Review Score of 9.3 (9.303) out of 10, based on 26 reviews in the last 2 years.
Over all time Acton Care Centre has 134 reviews.

Overall Experience
  • 77
  • 46
  • 5
  • 3
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Date Published
  • 134
  • 9
  • 17
  • 26
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Reviewer Connection to Acton Care Centre
  • 52
  • 16
  • 9
  • 7
  • 7
  • 6
  • 6
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 134, showing 41-60
Review from Dionne O (Daughter of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our Father was admitted to Acton Care Centre with acute dementia and as agreed with his family was at end of life sadly. We had one request for the home which was should he become unwell that not to send him to hospital because of the distress but to call his family and make him comfortable. This was
written down and agreed.
All of this was ignored and more worrying was the fact even though they had received and accepted contact numbers, had the wrong ones so could not contact us. The hospital did this to advise he was there where he remained until he passed some days later as he was too weak to return and even the hospital asked why had they sent him as there was no gain to doing this apart from causing distress. This made his passing distressful and hard to accept.
Reply from Jemar Legister, Marketing and Design Executive at Acton Care CentreThank you for taking the time to give us your feedback. We are sorry to hear that you've had a negative experience. Acton Care Home strives to provide outstanding care and ensure that all our residents live in a safe and secure environment. The team at Acton Care Centre would like to extend our heartfelt condolences for your loss. We have already taken the necessary steps to address the points you have raised privately. However, if you would like a further discussion or have any additional questions, please do not hesitate to contact our care home manager at 0208 965600.
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Review from Mary N (Sister of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my humble opinion, this home should rate excellent. My brother had the best of care from the wonderful staff. The people who work here are so dedicated to all of the residents and families. Thank you all so much for helping to ease an extremely difficult time. I would recommend this care home 100%.
Reply from Priyanka Gadhe, Marketing Administrator at Acton Care CentreThank you very much for your fantastic review. At Acton Care Centre we strive to provide exceptional care service to all our residents. We shall ensure all the team sees your wonderful words of appreciation to them. Best Wishes.
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Review from H S (Friend of Resident) published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend spent just a few months in Acton Care Centre prior to her death. At first, she was somewhat reluctant but was immediately welcomed and soon settled in. Her physical and mental capacity declined rapidly over the last couple of months. The nursing staff were kind and gentle and the admin staff
continued to spend time in conversation with her. My feeling is she was well cared for and stimulated as far as possible throughout.
Reply from Priyanka Gadhe, Marketing Administrator at Acton Care CentreThank you for sharing your feedback about the care and attention your friend received at Acton Care Centre. We understand the sensitivity of the situation and are extremely sorry for your loss. We appreciate your kind words and are always here to support both residents and their families.
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Review from A F (Brother of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with the staff who took care of my brother, they treated him very well and took care of all his needs and supported him when needed.
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Review from R B (Son of Resident) published on 2 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very well cared for by attentive and friendly staff.
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Review from Chris A (Son of Resident) published on 30 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
They seem to be giving excellent care and it's a nice bright room, comfortable bed and kept warm. The staff are excellent, very caring. The food lets the place down, the vegetarian options are poor. You would think they would buy in food from local retail outlets if their own cooks are not good with
vegetarian meals. I have passed my comments on, let's hope there is a quick improvement.
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Review from P T (Daughter of Resident) published on 3 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has settled in at Acton Care Centre and is looked after very well and kept clean. His room is bright and comfortable. The staff are very helpful and friendly including the lady at reception and it feels like a caring environment.
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Review from J E (Granddaughter of Resident) published on 25 January 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This is the second care home our grandmother has been in, and there is a noticeable difference in her. Acton Care Centre has looked after her. She is clean, well-fed and properly looked after. As a result, her mental and physical health has improved. She is more engaging as the staff make an effort
to talk to her and always engage with the family on visits, which is lovely and held put our minds at ease with having a loved one in a care home.
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Review from John F (Resident) assisted by family/friend published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy at the home. I am treated very well. All my needs cared for but I cannot have sky in my room but I am very happy here and hope to stay here for a very long time.
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Review from A B (Niece of Resident) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt was a resident at Acton Care Centre for only a few weeks at the end of her life, but the care and support she received was wonderful and greatly eased her final days. The communication from staff was excellent. There are some really outstanding members of staff.
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Review from Michael M (Son of Resident) published on 19 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far from May 17th, up until August 25th 2022, I have personally found that the nursing staff and others working at Acton Care Centre are eager to assist, medically professional at administering actual care needs, good at responding to relationship needs, Willing to listen and respond in their busy
life schedule. Shown to be very well experienced in contact and liaising with related NHS departments. Close association with patients, understanding and patient in attending to patients' needs.
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Review from S G (Daughter of Resident) published on 16 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed for two weeks of respite care. All the staff are so helpful and friendly, especially the lady at reception. Thank you so much for providing such a superb oasis of calm at Acton Care Centre.
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Review from J F (Relative of Resident) published on 22 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always informative on visits and treat the resident with respect and updates are frequent. The resident seems to be relaxed and provided for every time I visit. The staff are very patient with her especially when feeding her.
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Review from Maria B (Daughter of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wanted to thank you for organising the Jubilee party at Acton on 2nd June. The staff and organisers and people who prepared the food were all amazing. My mother and my friend enjoyed themselves. The residents were extremely happy. The DJ was brilliant. Thank you.
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Review from E N (Daughter of Resident) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our biggest concern was my mother's high dependency and care needs. The centre is friendly and very welcoming, always encouraging visitors. The high level of care is wonderful, the nurses really do this out of love and are open to hear all our suggestions and requests. They allowed the private carers
to come daily and assist where allowed and always seem to work from a place of kindness. I can truly rest assured that my mother is well taken care of here.
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Review from K S (Son of Resident) published on 25 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I arrived late due to traffic but the receptionist was helpful and when I mentioned my wife was with me, she booked her in to meet Mum as well. When we arrived on the ward there were people in the lounge - all the nurses gave a welcome to us. The sister in charge is always helpful and gave me an update
on Mum. Mum's one-to-one moved Mum to her room so it was quieter. The one-to-one is extremely caring and helpful with Mum and gives us updates on what Mum has been doing each day.
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Review from N Y (Brother of Resident) published on 25 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother is well looked after and very much appreciates all the staff. His room is light and airy and is kept very clean. His needs are well taken care of and most importantly he is content.
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Review from Mark H (Brother of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother's care is second to none. He couldn't be happier with the carers, nursing staff, kitchen, and maintenance. They couldn't do more for him. Which to me and our family, makes us so happy. We are also very happy with the friendly reception staff.
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Review from B A W (Respite Resident) published on 11 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I felt very safe in Acton Care Centre. My wish to remain in my room rather than go to the lounge or dining room was respected and carers responded quickly when I used my call button. Everything was done for me with kindness and professionalism.
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Review from E W (Granddaughter of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and helpful and will give most things a go. The care given is good and the nurses are on top of the care plan. Can always find someone to talk to if you have any concerns. The activities coordinator and receptionist go above and beyond - it's very nice to see.
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Current Review Score: 9.3 (9.303)

Overview of Review Score

The Review Score of 9.3 (9.303) out of 10 for Acton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.380 for Acton Care Centre is calculated as follows: ( (168 Excellents x 5) + (103 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 300 Ratings = 4.38
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.923 Points relating to the number of positive Reviews for Acton Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26. 24 Positive Reviews ÷ 26 = 0.923
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Welmar

Welmar Patarata

Job Title: Care Home Manager Joined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home, that is led by the needs of her residents. Welmar is well- known in her community, and regularly networks with her local community and with industry professionals for solutions to improve the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acton Care Centre to verify any information. View our terms and conditions. Acton Care Centre has an Enhanced Service - more info.