Acton Care Centre

Staff have done their best to ensure my mother is as comfortable as possible.

She enjoys the food and the activities.

On a short visit, I was impressed by the friendliness and care of staff, as well as the cleanliness and an air of quiet control.

My first impression has been of a very welcoming, warm place with a helpful informative person on the front desk to show me the way. Each and every nurse had a smile and kind words - nothing seems too much trouble. Mum being well looked after in a clean, warm caring environment with plenty of nurses attending in her own room - what more could you ask?

A friendly helpful staff who have assisted my services at the highest level. My particular thanks to the care manager.

My late wife stayed in the Acton Care Home from the end of April 2018 until 21 September 2018 on which day she died there. In that time my wife was looked after in an excellent manner. All the nurses who cared for my wife were excellent, very professional and also very warm and friendly. My wife's dignity was totally respected. I cannot thank enough all the staff at Acton Care Home. They deserve a 5-star recommendation.

My mother could be very difficult but at Acton Care Centre she was completely different and was treated so well I know she was also grateful to them all.

Having read lots of news about care homes, I was dubious about them. However, I have found the staff very kind and helpful to me and my partner. If I have a query, they are very helpful and believe me I have lots of queries. They are kind to all the residents that I have seen, so I am happy for my husband to be there.

She is a true asset to your business.

The nurses are absolutely wonderful, kind, caring, compassionate, respectful. The carers are also wonderfully kind, funny and compassionate.

The gardens are lovely and the lounge is OK. The receptionist, the activity director and the senior staff and the kitchen are perfect for their positions - kind, happy, respectful and friendly.

The caring and empathetic attitude of staff at the care centre is not only a primary reason that Acton Care is so loved by its residents but should be a role model of the attributes of the perfect facility.

Acton Care Centre does exactly what it says, it cares. My mother could not have been looked after better. The staff were always kind, attentive and friendly. The rooms are clean and comfortable and reception is always welcoming.

I am very happy with the care my Husband is receiving at Acton Court. He has very complex needs which the care home were able to fulfil straight away with 1:1 care. The care home Manager is very supportive and understanding. She is very good at what she does.

Thank you for looking after our Queen until her last day. She was looked after so well here. The family were always so welcome when we came to visit her. Our Nan will be missed by you I am sure as much as her family will miss her.

The care offered there is exceptional but perhaps the most impressive aspect of it was the loving, skilled and cheerful attention which was given to all residents without exception, and it never seemed to waver. It made such a difference to my mother's well-being. She came out of herself and was a different, happier person for the experience. Acton Care Center is a role model and the staff deserve this review.

Not suitable for care provided. Cruel and uncaring staff. My mum was supposed to stay there for 4 weeks from 19/03/18 for respite care but we had to bring her home due to lack of care. My mum is a stroke patient whose right-sided paralysis. My elderly dad and brother take care with help of carers. This has put my mum's dignity and care at risk. My mum had an assessment done at home from your member of staff so you were aware of her all commodities yet the staff weren't able to comply with it. I am glad my mum is compos mentis and pray that she doesn't ever have to end in care upon the mercy of uncaring, unprofessional individuals.

My father has been a resident of this care home for 6 years. His overall care is good. He is a vulnerable patient because he is bedbound, unable to ask for help or to speak. Staff have learned how to communicate with him, they look for triggers and signs to help ensure his pain and comfort needs are met. He is very happy here.

My mother was a resident at Acton Care Centre for five years. The staff were very kind and caring, always listening to any concerns I had about my mother, they always treated her with dignity and kindness. They were also very supportive to me and extremely kind. Even as my mother's Alzheimer's became worse, they still included her in all the activities, which she had enjoyed before. I cannot praise all the staff highly enough, they were all friendly and kind and knew all the residents so well. They became like my extended family and my mother was very happy.

I am very impressed because the people really care! I thought I was going to be burying my uncle and they turned it around impressively. Thank you.

The care home was always clean and warm. Staff kept family fully informed of my aunt's condition.

My mother has been at Acton Care Centre for a year now. The cleanliness is excellent. The caring staff are magnificent. I now feel confident that my mother is being well looked after and cared for. The management are very responsive and there is good communication between management and residents family. The only negative comment is the rooms they are a little shabby but perfectly serviceable.