Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
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9.6 129 Reviews
  • Acton Care Centre, London
Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that counts” - Gold Care Homes' slogan represents what people truly find important about care homes, and what they love about Acton, the staff. Acton Care Centre has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents.

A vast selection of staff can speak many different languages, enabling residents who cannot speak English with additional comfort and communication channels, which is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Views of large landscaped garden area
-        Dementia table
-        7 days a week entertainment and regular organised trips/events
-        Welcome toiletries on arrival
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1700
  • Self-Funded Residential Dementia Care: £1700 – £1700
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1900 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an assessment of individual's needs.

These prices are only a guideline, please contact Acton Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Welmar Patarata (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Public & Private patients welcomed
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (130)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • 10am to 7pm
    No visiting during mealtimes 12.45pm to 1.45pm

Parking

  • Free parking upon receiving a parking permit from reception.

Acton Care Centre Reviews (129)

9.6

Acton Care Centre has a Review Score of 9.6 (9.605) out of 10, based on 29 reviews in the last 2 years.
Over all time Acton Care Centre has 129 reviews.

Overall Experience
  • 76
  • 44
  • 4
  • 3
  • 2
Date Published
  • 129
  • 8
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  • 29
  • 100
Reviewer Connection to Acton Care Centre
  • 51
  • 15
  • 9
  • 7
  • 6
  • 6
  • 6
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 129, showing 121-129
Review from Lesley J (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Acton Care Centre for five years. The staff were very kind and caring, always listening to any concerns I had about my mother, they always treated her with dignity and kindness. They were also very supportive to me and extremely kind. Even as my mother's Alzheimer's became
worse, they still included her in all the activities, which she had enjoyed before. I cannot praise all the staff highly enough, they were all friendly and kind and knew all the residents so well. They became like my extended family and my mother was very happy.
Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Lesley,


Thank you for your kind words. The team at Acton are extremely proud of the quality of care they offer.


Happy to discuss any recommendations for improvement.

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Review from Stephen S (Nephew of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed because the people really care! I thought I was going to be burying my uncle and they turned it around impressively. Thank you.
Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Stephen,


Thank you for your kind words. Our strict recruitment policy ensures all of our care workers are capable of meeting the demanding GCH behaviours and standards.


Happy to hear any recommendations for improvement you may have.

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Review from Mike S (Nephew of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home was always clean and warm. Staff kept family fully informed of my aunt's condition.
Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Mike,


Thank you for your kind words. There are a number of changes due to be implemented at Acton Centre, that will further improve the quality of care we offer.


Happy to hear your thoughts on any recommendations you may have.


Dalbir.

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Review from M D (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Acton Care Centre for a year now. The cleanliness is excellent. The caring staff are magnificent. I now feel confident that my mother is being well looked after and cared for. The management are very responsive and there is good communication between management and residents family.
The only negative comment is the rooms they are a little shabby but perfectly serviceable.
Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Mary,


Thank you for your kind review. I will investigate your comment regarding the furniture in the rooms.


Thank you.

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Review from Richard T (Partner of Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care was efficient, caring and compassionate.
My partner is afforded every dignity and is treated as a 'fully paid-up member of the human race'.
I am at all times kept up to date re treatments etc and am always supported by the staff from the manager to the cleaning staff.
I cannot extol the
quality of care enough.
It is superb.
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Review from J S (Wife of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home is well-run, it is clean and has no bad smell. The carpets could do with thorough cleaning or even changing. There seems to be a lot of staff rotation but a recruitment campaign for permanent staff is in place. There should be more frequent checks on the patients as quite often they
look in need of changing clothes etc.
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Review from Debbie (Daughter of Resident) published on 13 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff deserve a medal. They are calm, confident, patient, kind and respectful to the residents, even when circumstances are really difficult.
They are always willing to help, even if it's not their job! They are very knowledgeable. They keep us fully updated all the time. I feel confident in
the care my mum receives.
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Review from N K (Daughter of Resident) published on 10 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Average service towards patients although all nurses and carers are lovely and respectful to family. Patients can be left unattended over several hours and general cleanliness is average.
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Review from Sara Louise D (Daughter of Resident) published on 21 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited the care centre where my mother has been now for the last two weeks.
Unfortunately I live in Spain but due to my mothers failing health, I had to fly over.
I met some wonderful members of staff during my stay, that reassured me that my mother will be looked after in her final days.
The
hardest day of my life was today, saying goodbye for probably the last time to my very special mum.
Thank you to all the staff, doctors and nurses who had time for me and for taking such good care of my mum.
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Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Acton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.605 for Acton Care Centre is calculated as follows: ( (223 Excellents x 5) + (85 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 329 Ratings = 4.605
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acton Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Welmar

Welmar Patarata

Job Title: Care Home Manager Joined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home, that is led by the needs of her residents. Welmar is well- known in her community, and regularly networks with her local community and with industry professionals for solutions to improve the home.

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