Acton Care Centre

Acton Care Centre supported her and us during the final 48 hours and it eased some of the stress and grief of her passing to know she was kept comfortable and pain-free at the end. Our thanks to all the staff at Acton Care Centre.

Hello, I visited my Father, last week Sunday, he seemed happy but I was not happy with the food given to him. It was very little and very off-putting when I went to get it for him. The next day I visited him the window was opened I closed it but was a bit worried as it is very cold and there is no need for the window to be opened.

After talking to my cousin I said I am very sad as I live far away in Somerset and he has a flimsy pillow and one thin sheet and blanket. I am shocked that there is not sufficient bedding and no blanket, I brought the small throw whilst he was in the hospital. I will be visiting this week and would like to ask who is in charge to make sure the windows remain closed at all times.

Thank you.

My 93-year-old mother was admitted a week ago for end-of-life care following major surgery. She also had Alzheimer's and had been declining in physical and mental strength during her time in the hospital. Nursing care during the week she was with you, was exemplary, as was the respect and courtesy shown to family members. She died very peacefully this morning with me and a kindly nurse by her side.

My father has just arrived at Acton Care Centre. He has now been a resident for just over 3 weeks. I cannot thank the staff enough for the welcome that we received. Every single member of staff has been outstanding. The last year has been extremely difficult with my father's health gradually deteriorating and worrying about him has been endless. I can honestly say that when I leave him at Acton Care Home after visiting my heart is smiling. It is such a warm, welcoming, relaxed, professional environment and at last, my father smiles again.

I have been very pleased with the care that my husband has received at Acton Care Centre. He was treated with dignity at all times and great care was used when attending to his fragile body. The receptionist was always extremely helpful and friendly. One nurse was especially willing to listen and help.

I was very happy with the care that my dad received at the Acton Care Centre. He was well looked after by the carers and nurses. You should give your receptionist a pay rise. She is so warm and caring - the perfect first impression of the care home. We also found one particular nurse was lovely, caring and very generous with her time.

I am the daughter of a non-English speaking resident. I am here every day and I see how lovely the staff are towards my mother. She is happy and smiling. I am glad we found this place and the manager's doors are always open and you can talk to them about anything.

My grandmother has enjoyed all of the one-to-one care and attention she's receiving.

I have found Acton Care Centre a fun-loving, stimulating and caring environment. The reception staff and the nurses and carers are extremely helpful, supportive and dedicated. I feel that my mum is in a safe and secure environment.

Very good with patients. Friendly staff. At the moment the best care home I have ever visited.

From the moment I walked in the door, I could sense that this home had a heart. My mother is being treated with the dignity and respect that should be reserved for the elderly. I am so happy she is here, the staff are friendly and the chef is keen to provide nice food for her special diet. I give Acton Care Centre 5 stars and strongly recommend it!

Very warm welcome when I visit the nursing home and I get given information when I ask concerning my dad's needs, like how to get a new wheelchair.

Amazing team, very supportive all the way. Thank you so much for all.

Amazing support and extremely caring towards all family and towards all patient care until the last minute. Thank you so much for everything.

Thank you from the bottom of my heart to all staff - technicians, laundry, food/chef, care aides, nurses, CPN's, relief staff, receptionists, managers and all other staff.

Staff have treated sister lovingly, kindly, compassionately, friendly. Helped sister to recover. I am very grateful and happy that we chose Acton Care Centre. Staff have been nice to me too. Lovely flowers in garden too.

My grandmother was given the most amazing love and care. For 11 years she was cherished and treated like a queen. Thank you from the bottom of my heart.

Exceptional staff, especially front of house at reception. Nursing care very good.

A special request to whom it may concern - is there any chance for us to have some sort of help for us, "adult education" as we know that we still want to learn more about technology, to go with the time we still have and are eager to learn and we do really need help. The help will be highly appreciated indeed. We need your help. Our life will be much much easier if somebody shows us about IT to learn more.

I have found the care provided by staff to my mother outstanding. In my experience, they are unfailingly welcoming, kind, patient and calm. My only sibling lives outside the UK and we both are grateful to know our mother is in a caring and safe community.