Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
Review Us
9.6 129 Reviews
  • Acton Care Centre, London
Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that counts” - Gold Care Homes' slogan represents what people truly find important about care homes, and what they love about Acton, the staff. Acton Care Centre has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents.

A vast selection of staff can speak many different languages, enabling residents who cannot speak English with additional comfort and communication channels, which is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Views of large landscaped garden area
-        Dementia table
-        7 days a week entertainment and regular organised trips/events
-        Welcome toiletries on arrival
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities
Show Acton Care Centre on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1700
  • Self-Funded Residential Dementia Care: £1700 – £1700
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1900 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an assessment of individual's needs.

These prices are only a guideline, please contact Acton Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Welmar Patarata (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Public & Private patients welcomed
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (130)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • 10am to 7pm
    No visiting during mealtimes 12.45pm to 1.45pm

Parking

  • Free parking upon receiving a parking permit from reception.

Acton Care Centre Reviews (129)

9.6

Acton Care Centre has a Review Score of 9.6 (9.605) out of 10, based on 29 reviews in the last 2 years.
Over all time Acton Care Centre has 129 reviews.

Overall Experience
  • 76
  • 44
  • 4
  • 3
  • 2
Date Published
  • 129
  • 8
  • 11
  • 29
  • 100
Reviewer Connection to Acton Care Centre
  • 51
  • 15
  • 9
  • 7
  • 6
  • 6
  • 6
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 129, showing 101-120
Review from J V (Grandson of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother was given the most amazing love and care. For 11 years she was cherished and treated like a queen. Thank you from the bottom of my heart.
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Thank you for your great feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian W (Son of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Exceptional staff, especially front of house at reception. Nursing care very good.
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Thank you for your great feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sera U (Resident) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As indeed we called this care home as our "own home", spending a few years in here since 2010, we've been looked after so well 24/7. Very good indeed, as we've got our own family in London and around the world, presents been sent to us, gifts given from them.
A special request to whom it may concern
- is there any chance for us to have some sort of help for us, "adult education" as we know that we still want to learn more about technology, to go with the time we still have and are eager to learn and we do really need help. The help will be highly appreciated indeed. We need your help. Our life will be much much easier if somebody shows us about IT to learn more.
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Hello, I'm glad you are enjoying your time with us. I've mentioned to the regional manager that you are interested in IT, she thinks your suggestion is fantastic and has already asked for it to be implemented in the homes. We're looking forward to seeing this change - Thank you for your kind review!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deirdre M (Daughter of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care provided by staff to my mother outstanding. In my experience, they are unfailingly welcoming, kind, patient and calm. My only sibling lives outside the UK and we both are grateful to know our mother is in a caring and safe community.
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Fantastic review, thank you very much for your review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marion C (Daughter of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have done their best to ensure my mother is as comfortable as possible.


She enjoys the food and the activities.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Thank you for the review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Matthew A (Nephew of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On a short visit, I was impressed by the friendliness and care of staff, as well as the cleanliness and an air of quiet control.
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Thank you for your review!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan K (Daughter of Resident) published on 14 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first impression has been of a very welcoming, warm place with a helpful informative person on the front desk to show me the way. Each and every nurse had a smile and kind words - nothing seems too much trouble. Mum being well looked after in a clean, warm caring environment with plenty of nurses
attending in her own room - what more could you ask?
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Hello and thank you for a wonderfully written review. I'm very pleased this is your opinion of our home and we are very flattered and grateful for your kind words - Best regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kenneth B (Regular Volunteer) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly helpful staff who have assisted my services at the highest level. My particular thanks to the care manager.
Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Kenneth,


Thanks for your kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dennis S (Husband of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late wife stayed in the Acton Care Home from the end of April 2018 until 21 September 2018 on which day she died there. In that time my wife was looked after in an excellent manner. All the nurses who cared for my wife were excellent, very professional and also very warm and friendly. My wife's dignity
was totally respected. I cannot thank enough all the staff at Acton Care Home. They deserve a 5-star recommendation.
Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Dear Dennis,


Thank you for your kind words - your wife is sadly missed.


Hope you are keeping well.


Regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C N (Daughter of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother could be very difficult but at Acton Care Centre she was completely different and was treated so well I know she was also grateful to them all.
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Superb review, thank you for your kind and honest words. We really appreciate your feedback, if you do have any concerns please inform management, we are happy to help.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynne W (Partner of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having read lots of news about care homes, I was dubious about them. However, I have found the staff very kind and helpful to me and my partner. If I have a query, they are very helpful and believe me I have lots of queries. They are kind to all the residents that I have seen, so I am happy for my husband
to be there.
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Fantastic review! We are happy that Acton changed your mind about care homes. We really appreciate your feedback. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anesu S (Friend of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is staying in Acton Care Centre and every Wednesday we go to church.
The patient coordinator is fantastic, there isn't a better person for the job.
She is so kind, loving and generous with her time with the patients.
She is a true asset to your business.
Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Anesu, your kind words are appreciated by our staff. Many thanks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rebecca K (Sister of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The nurses are absolutely wonderful, kind, caring, compassionate, respectful. The carers are also wonderfully kind, funny and compassionate.


The gardens are lovely and the lounge is OK. The receptionist, the activity director and the senior staff and the kitchen are perfect for their positions -

kind, happy, respectful and friendly.
Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Rebecca,


Your kind words are appreciated by our hard working team.


Thanks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark G (Son of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The caring and empathetic attitude of staff at the care centre is not only a primary reason that Acton Care is so loved by its residents but should be a role model of the attributes of the perfect facility.
Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Mark,


Thank you for kind words. Our team at Acton work extremely hard to deliver the best possible care, long may it continue.


Best.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon R (Son of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acton Care Centre does exactly what it says, it cares. My mother could not have been looked after better. The staff were always kind, attentive and friendly. The rooms are clean and comfortable and reception is always welcoming.
Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Dear Reviewer,


Our staff are our biggest asset, this is one of the key reasons our care is excellent. Your review is appreciated by our staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N B (Wife of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care my Husband is receiving at Acton Court. He has very complex needs which the care home were able to fulfil straight away with 1:1 care. The care home Manager is very supportive and understanding. She is very good at what she does.
Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Thank you for your kind words. Best.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire A (Granddaughter of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for looking after our Queen until her last day. She was looked after so well here. The family were always so welcome when we came to visit her. Our Nan will be missed by you I am sure as much as her family will miss her.
Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Claire, your Nan will be missed. I'm glad you were satisfied with the quality of our service.
Best.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon p (Son of Resident) published on 18 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently spent about a month at Acton Care Center. I was very impressed with the level of care. I found the staff to be professional but above that, they were courteous, warm-hearted and dedicated to their work. I enjoyed going to see my mother because the staff there was a breath of fresh
air. I have had experience of other care homes and, even though my mother was only there for a short time, I have never seen that level of care before. I visited my mother many times over the month and saw many interactions between staff and residents.
The care offered there is exceptional but perhaps the most impressive aspect of it was the loving, skilled and cheerful attention which was given to all residents without exception, and it never seemed to waver. It made such a difference to my mother's well-being. She came out of herself and was a different, happier person for the experience. Acton Care Center is a role model and the staff deserve this review.
Reply from Aleksandra Radko, Customer Relationship Manager at Acton Care Centre

Dear Simon,


We are really pleased to hear your comments about the excellent care at the Acton Care Centre. Thank you for your kind words.


Best regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pragna A (Daughter of Resident) published on 27 April 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
Not suitable for care provided. Cruel and uncaring staff. My mum was supposed to stay there for 4 weeks from 19/03/18 for respite care but we had to bring her home due to lack of care. My mum is a stroke patient whose right-sided paralysis. My elderly dad and brother take care with help of carers.
This has put my mum's dignity and care at risk. My mum had an assessment done at home from your member of staff so you were aware of her all commodities yet the staff weren't able to comply with it. I am glad my mum is compos mentis and pray that she doesn't ever have to end in care upon the mercy of uncaring, unprofessional individuals.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Daughter of Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident of this care home for 6 years. His overall care is good. He is a vulnerable patient because he is bedbound, unable to ask for help or to speak. Staff have learned how to communicate with him, they look for triggers and signs to help ensure his pain and comfort needs are
met. He is very happy here.
Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi S B,


Thank you for your review. Your comments are appreciated.


Best.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Acton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.605 for Acton Care Centre is calculated as follows: ( (223 Excellents x 5) + (85 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 329 Ratings = 4.605
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acton Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (1)

Welmar

Welmar Patarata

Job Title: Care Home Manager Joined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home, that is led by the needs of her residents. Welmar is well- known in her community, and regularly networks with her local community and with industry professionals for solutions to improve the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acton Care Centre to verify any information. View our terms and conditions. Acton Care Centre has an Enhanced Service - more info.