Submit a Review for Acton Care Centre
48 Gunnersbury Lane, Acton, London, W3 8EF
View full details of Acton Care CentreLatest Reviews for Acton Care Centre
26 January 2026
My experience of visiting to see my son at Acton Care Centre for many years has always been wonderful, it truly is a very caring place from the management, the nurses, carers, reception and also the cleaners and maintenance, everyone is so lovely and helpful when needed.
31 December 2025
This care home should be shut down. It is a disgrace. My dad was admitted there for six weeks had many inexplained bruises lost weight. No care plan no medication was given was not supported for eating and drinking. CQC have been informed and safeguarding. I have logged a formal complaint with the
company back in October 2025 they have not even carried out their investigation. All the paperwork is incorrect . Do not put your loved one there it is a shame for this owner to be a running a care home, it is a shame that they call themselves a care home. narcissist do not administer the correct medication they do not dress wounds and Staff just walk around. They do not carry out hourly checks or repositioning. All this was addressed on my complaint. Nothing was addressed with evidence which means as a family we are 100% right CQC should shut this home one star is too much. I was looking for a zero star rating.
22 December 2025
I think the cleaning ladies are doing an amazing job, especially Boutheyna.
03 December 2025
John is treated with respect by the care staff. They use the hoist to move him and take care that he does not fall.
He could do with a little more stimulation - perhaps move to another room at times, but I know that he may resist. I know that he likes visiting the dog. John has said that he likes
it at Acton Care Home, and I think he feels secure. I think that the staff really try hard to provide a comfortable and caring home for John and respect his ways and dislikes of noise.
20 November 2025
My civil partner, Andrew, was resident at Acton Care Centre for only a short time. He died in hospital on 25 September '25. However, during that short time, he was looked after with exemplary care and kindness by all members of staff at the centre.
18 November 2025
The staff, nurses, and helpers are all very kind. There is a friendly atmosphere within the confines of a secure building. The food could be better - fresher and better quality.
Perhaps there should be a few more nurses so no one gets tired. A difficult balance of security and well being is
maintained.
18 November 2025
I have been living at Acton Care Centre for three years, where the caring team was looked after with dedication helping me to regain my confidence and start enjoying life again.
11 November 2025
I have been most impressed and pleased with the care and support given to my relative in the Care Centre. At his most vulnerable in the latter stages of his life, he was sensitively and sympathetically treated. I was supported too.
I have no hestiation in recommending the Acton Care Centre for
anyone seeking end of life or longer term residency.
24 October 2025
We found the care home very good, staff very caring and supportive, from the management to staff on the floor.
18 June 2025
Acton Care Centre took wonderful care of my mum during her final months. Despite serious health issues, blindness, dementia, and a language barrier, they made her feel safe, respected, and genuinely cared for. She often said, "I feel like I'm living in a fairytale" - that's how kind and gentle they
were. The whole team - carers, nurses, kitchen and cleaning staff, admin - treated her like family, with warmth and dignity. Even her Polish swearing made them smile, and some lovingly called her "Mum," which she adored. As her daughter, I felt fully supported too - they gave me peace of mind during the most difficult time of my life. On behalf of myself, my brother, and our family, thank you from the bottom of our hearts. We'll never forget what you did for us.
23 May 2025
My friend has been a resident since 2019. In all that time she has been treated with kindness and given excellent care.
14 May 2025
Mum came into Acton Care Centre around 4 weeks ago and myself & family have been so pleased that she did. For her to be around such friendly, smiles & happy people, showing her care & consideration and understanding issuch a blessing, we know she is safe, respected and cared for & that takes away so
much stress for us. Acton Care is organised, superbly clean and a refreshing place to visit. She is not yet joining in with activities. Thank you.
30 April 2025
Very good value for money. Will recommend to others. Will return if required in the future. Although not all staff were competent or responsive, most were and everyone was friendly and always smiling.
29 April 2025
I visit my son regularly and find that the staff are very kind and caring, the standard of care by the nurses is of high quality. I have been visiting the carer home for over a year now and feel very welcome whenever I visit.
16 April 2025
Overall excellent, helpful, postive, professional. Food marginally better than hospital food and always available when requested. Staff amazing, room nice, a little larger would be nice but cosy as is. Love the fact of therapy dogs and of being able to have my own dog visit. In general as health
dictates I need a care home environment, I would not wish to move anywhere else.
18 March 2025
I am always made very welcome by the staff on reception. I am always treated with respect by every member of the staff. The staff have gone out of their way to make my sister happy and have her needs met. The atmosphere is cheerful and bright and the rooms adequate. A cup of tea and cake has always
been given. The kitchen/dining area welcomes visitors. My canine friend has always been welcome.
04 March 2025
My father was in Acton Care Centre for a very short time, but during that period, all the staff were incredibly friendly and welcoming - both to my father and my mother when she visited him. The atmosphere in the Centre is warm and the staff genuinely care for their clients.
18 November 2024
My husband is confined to his bed and cannot take part in any activities. The staff have tried to get him to go in a wheelchair but he refused. He seems to be content watching TV and looking out of the window. Would be good to have the curtains drawn. He cannot indulge in a conversation and at times
looks very sad.
15 October 2024
I live in Somerset and cannot visit my mother more than once a week because of work. It is very comforting to know Mum is being genuinely cared for and is happy and safe at Acton Care Centre. All of the staff from reception on arrival, the office for admin purposes, the nurses and caregivers are
friendly and helpful. This is not just my opinion but also from friends of Mum who visit her during the week.
17 September 2024
Every day is a good day, from early in the morning till late at night, there is always someone there to help you if so needed.
The staff are excellent, on your day-to-day basics.
All the ticked relevant options will tell you all.
Facilities? Love the swimming pool, that's a joke.
Latest Reviews for Acton Care Centre
26 January 2026
My experience of visiting to see my son at Acton Care Centre for many years has always been wonderful, it truly is a very caring place from the management, the nurses, carers, reception and also the cleaners and maintenance, everyone is so lovely and helpful when needed.
31 December 2025
This care home should be shut down. It is a disgrace. My dad was admitted there for six weeks had many inexplained bruises lost weight. No care plan no medication was given was not supported for eating and drinking. CQC have been informed and safeguarding. I have logged a formal complaint with the
company back in October 2025 they have not even carried out their investigation. All the paperwork is incorrect . Do not put your loved one there it is a shame for this owner to be a running a care home, it is a shame that they call themselves a care home. narcissist do not administer the correct medication they do not dress wounds and Staff just walk around. They do not carry out hourly checks or repositioning. All this was addressed on my complaint. Nothing was addressed with evidence which means as a family we are 100% right CQC should shut this home one star is too much. I was looking for a zero star rating.
22 December 2025
I think the cleaning ladies are doing an amazing job, especially Boutheyna.
03 December 2025
John is treated with respect by the care staff. They use the hoist to move him and take care that he does not fall.
He could do with a little more stimulation - perhaps move to another room at times, but I know that he may resist. I know that he likes visiting the dog. John has said that he likes
it at Acton Care Home, and I think he feels secure. I think that the staff really try hard to provide a comfortable and caring home for John and respect his ways and dislikes of noise.
20 November 2025
My civil partner, Andrew, was resident at Acton Care Centre for only a short time. He died in hospital on 25 September '25. However, during that short time, he was looked after with exemplary care and kindness by all members of staff at the centre.
18 November 2025
The staff, nurses, and helpers are all very kind. There is a friendly atmosphere within the confines of a secure building. The food could be better - fresher and better quality.
Perhaps there should be a few more nurses so no one gets tired. A difficult balance of security and well being is
maintained.
18 November 2025
I have been living at Acton Care Centre for three years, where the caring team was looked after with dedication helping me to regain my confidence and start enjoying life again.
11 November 2025
I have been most impressed and pleased with the care and support given to my relative in the Care Centre. At his most vulnerable in the latter stages of his life, he was sensitively and sympathetically treated. I was supported too.
I have no hestiation in recommending the Acton Care Centre for
anyone seeking end of life or longer term residency.
24 October 2025
We found the care home very good, staff very caring and supportive, from the management to staff on the floor.
18 June 2025
Acton Care Centre took wonderful care of my mum during her final months. Despite serious health issues, blindness, dementia, and a language barrier, they made her feel safe, respected, and genuinely cared for. She often said, "I feel like I'm living in a fairytale" - that's how kind and gentle they
were. The whole team - carers, nurses, kitchen and cleaning staff, admin - treated her like family, with warmth and dignity. Even her Polish swearing made them smile, and some lovingly called her "Mum," which she adored. As her daughter, I felt fully supported too - they gave me peace of mind during the most difficult time of my life. On behalf of myself, my brother, and our family, thank you from the bottom of our hearts. We'll never forget what you did for us.
23 May 2025
My friend has been a resident since 2019. In all that time she has been treated with kindness and given excellent care.
14 May 2025
Mum came into Acton Care Centre around 4 weeks ago and myself & family have been so pleased that she did. For her to be around such friendly, smiles & happy people, showing her care & consideration and understanding issuch a blessing, we know she is safe, respected and cared for & that takes away so
much stress for us. Acton Care is organised, superbly clean and a refreshing place to visit. She is not yet joining in with activities. Thank you.
30 April 2025
Very good value for money. Will recommend to others. Will return if required in the future. Although not all staff were competent or responsive, most were and everyone was friendly and always smiling.
29 April 2025
I visit my son regularly and find that the staff are very kind and caring, the standard of care by the nurses is of high quality. I have been visiting the carer home for over a year now and feel very welcome whenever I visit.
16 April 2025
Overall excellent, helpful, postive, professional. Food marginally better than hospital food and always available when requested. Staff amazing, room nice, a little larger would be nice but cosy as is. Love the fact of therapy dogs and of being able to have my own dog visit. In general as health
dictates I need a care home environment, I would not wish to move anywhere else.
18 March 2025
I am always made very welcome by the staff on reception. I am always treated with respect by every member of the staff. The staff have gone out of their way to make my sister happy and have her needs met. The atmosphere is cheerful and bright and the rooms adequate. A cup of tea and cake has always
been given. The kitchen/dining area welcomes visitors. My canine friend has always been welcome.
04 March 2025
My father was in Acton Care Centre for a very short time, but during that period, all the staff were incredibly friendly and welcoming - both to my father and my mother when she visited him. The atmosphere in the Centre is warm and the staff genuinely care for their clients.
18 November 2024
My husband is confined to his bed and cannot take part in any activities. The staff have tried to get him to go in a wheelchair but he refused. He seems to be content watching TV and looking out of the window. Would be good to have the curtains drawn. He cannot indulge in a conversation and at times
looks very sad.
15 October 2024
I live in Somerset and cannot visit my mother more than once a week because of work. It is very comforting to know Mum is being genuinely cared for and is happy and safe at Acton Care Centre. All of the staff from reception on arrival, the office for admin purposes, the nurses and caregivers are
friendly and helpful. This is not just my opinion but also from friends of Mum who visit her during the week.
17 September 2024
Every day is a good day, from early in the morning till late at night, there is always someone there to help you if so needed.
The staff are excellent, on your day-to-day basics.
All the ticked relevant options will tell you all.
Facilities? Love the swimming pool, that's a joke.