Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
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9.6 129 Reviews
  • Acton Care Centre, London
Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that counts” - Gold Care Homes' slogan represents what people truly find important about care homes, and what they love about Acton, the staff. Acton Care Centre has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents.

A vast selection of staff can speak many different languages, enabling residents who cannot speak English with additional comfort and communication channels, which is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Views of large landscaped garden area
-        Dementia table
-        7 days a week entertainment and regular organised trips/events
-        Welcome toiletries on arrival
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1700
  • Self-Funded Residential Dementia Care: £1700 – £1700
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1900 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an assessment of individual's needs.

These prices are only a guideline, please contact Acton Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Welmar Patarata (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Public & Private patients welcomed
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (130)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • 10am to 7pm
    No visiting during mealtimes 12.45pm to 1.45pm

Parking

  • Free parking upon receiving a parking permit from reception.

Acton Care Centre Reviews (129)

9.6

Acton Care Centre has a Review Score of 9.6 (9.605) out of 10, based on 29 reviews in the last 2 years.
Over all time Acton Care Centre has 129 reviews.

Overall Experience
  • 76
  • 44
  • 4
  • 3
  • 2
Date Published
  • 129
  • 8
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  • 29
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Reviewer Connection to Acton Care Centre
  • 51
  • 15
  • 9
  • 7
  • 6
  • 6
  • 6
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 129, showing 81-100
Review from Joan O (Friend of Resident) published on 31 March 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
As a friend and next of kin of a resident in this care home, I would not recommend this nursing home for palliative care. I was left on my own with my friend screaming in pain for an hour. When we rang the call bell carers came and turned off the alarm. They did not check if my friend needed help. My
friend wanted me to lift her up in the bed and I was unable to do that. We rang the bell again and carers came and again turned off the bell and walked out the door. I had to go twice to the nurse on duty in the reception and she gave my friend morphine tablets which took ages to take effect.
Another day I was with my friend for 3 hours after she had a stroke and no one came to check her pads.
When she asked to go to the toilet they told her to go in her pads.
They were also giving her solid food which she was unable to eat.
As a friend of a resident, I was treated poorly. I was asked to buy her soap and cream and shampoo which is not my duty to do. I was asked numerous times to feed my friend.
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Review from Geoff L (Son of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is resident here, and compared to the previous home she was in, Acton Care Centre is much better. Staff are attentive, reasonable, helpful and friendly. The home is secure and I feel my mother is safe here.
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Thank you for your review. It's wonderful to hear that our staff and service have impressed you. We aim to ensure our residents feel safe and that their needs are met living in our homes.

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Review from R K (Son of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The vibe and energy of the place is warm and welcoming. The staff go beyond their duty of care all the time to make residents and their visiting families feel welcome and comfortable. We feel extremely lucky and blessed knowing our father is in the very capable and professional hands of the staff at
Acton Care Centre. We have hardly had any issues - this place is like our second home now! Thank you.
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Wonderful review, thank you for sharing. We're proud to know that you have full trust in us providing professional care for your father - many thanks.

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Review from S K (Grandson of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandad has been a resident of the home for just over 2 years. I come to visit fairly regularly. The staff have always been kind and helpful especially the receptionist.
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Wonderful, thank you for your very kind review - best regards!

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Review from S S (Daughter of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was 90 with late-stage dementia when she was transferred to Acton Care Centre for palliative care in her final weeks. Staff settled her in and set up special meals to meet her medical and personal needs. They alerted me promptly when she declined so family could be with her and say their goodbyes.
Acton Care Centre supported her and us during the final 48 hours and it eased some of the stress and grief of her passing to know she was kept comfortable and pain-free at the end. Our thanks to all the staff at Acton Care Centre.
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

We give you our deepest sympathies, and we’re glad to know that you and your family were supported well through a very hard time of your life. Thank you for your review – best wishes.

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Review from Sybil S (Daughter of Resident) published on 25 February 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Hello, I visited my Father, last week Sunday, he seemed happy but I was not happy with the food given to him. It was very little and very off-putting when I went to get it for him. The next day I visited him the window was opened I closed it but was a bit worried as it is very cold and there is no need
for the window to be opened.


Today my cousin visited me and told me the window was wide open and showed me my Dad in just a
t-Shirt and the curtains where blowing surely this is not the time of year for the window to be opened.
After talking to my cousin I said I am very sad as I live far away in Somerset and he has a flimsy pillow and one thin sheet and blanket. I am shocked that there is not sufficient bedding and no blanket, I brought the small throw whilst he was in the hospital. I will be visiting this week and would like to ask who is in charge to make sure the windows remain closed at all times.


Thank you.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Thank you for your most valuable feedback, we have raised your complaint to the relevant department and care home, you should be contacted shortly to discuss this further. I hope this is okay, kind regards.

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Review from C B (Daughter of Resident) published on 23 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 93-year-old mother was admitted a week ago for end-of-life care following major surgery. She also had Alzheimer's and had been declining in physical and mental strength during her time in the hospital. Nursing care during the week she was with you, was exemplary, as was the respect and courtesy shown
to family members. She died very peacefully this morning with me and a kindly nurse by her side.
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

We're very sorry to hear about your loss and humbled to hear that your mothers experience with us, though at a difficult time was comfortable and kind, thank you for your feedback.

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Review from J W (Daughter of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has just arrived at Acton Care Centre. He has now been a resident for just over 3 weeks. I cannot thank the staff enough for the welcome that we received. Every single member of staff has been outstanding. The last year has been extremely difficult with my father's health gradually deteriorating
and worrying about him has been endless. I can honestly say that when I leave him at Acton Care Home after visiting my heart is smiling. It is such a warm, welcoming, relaxed, professional environment and at last, my father smiles again.
Reply from Melissa Lawerence, Marketing Coordinator at Acton Care Centre

Wonderful comment, we're happy that father is settling in, we're happy that our team of health care professionals and nurses have been able to create an environment that is welcoming, relaxed and professional - many thanks!

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Review from B A (Wife of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very pleased with the care that my husband has received at Acton Care Centre. He was treated with dignity at all times and great care was used when attending to his fragile body. The receptionist was always extremely helpful and friendly. One nurse was especially willing to listen and help.
Reply from Melissa Lawerence, Marketing Coordinator at Acton Care Centre

Thank you for your very generous review. We appreciate your kind comment - best regards.

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Review from J A (Daughter of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very happy with the care that my dad received at the Acton Care Centre. He was well looked after by the carers and nurses. You should give your receptionist a pay rise. She is so warm and caring - the perfect first impression of the care home. We also found one particular nurse was lovely, caring
and very generous with her time.
Reply from Melissa Lawerence, Marketing Coordinator at Acton Care Centre

Thank you for your very kind review in regards to our staff and our receptionist. Best regards.

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Review from R A (Daughter of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the daughter of a non-English speaking resident. I am here every day and I see how lovely the staff are towards my mother. She is happy and smiling. I am glad we found this place and the manager's doors are always open and you can talk to them about anything.
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Thank you for your very kind submission. We can only imagine how hard the language barrier must be - we're delighted that she's comfortable with us, 'happy and smiling'. Your review shows a lot about the home, we thank you for sharing it with us.

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Review from George W (Grandson of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very welcoming and professional, providing care and attention throughout the day. There is plenty of space outdoors which is very nicely maintained.
My grandmother has enjoyed all of the one-to-one care and attention she's receiving.
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Review from Connie R (Daughter of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Acton Care Centre a fun-loving, stimulating and caring environment. The reception staff and the nurses and carers are extremely helpful, supportive and dedicated. I feel that my mum is in a safe and secure environment.
Reply from Melissa Lawerence, Marketing Coordinator at Acton Care Centre

Wonderful comment, thank you for your kind words - Best regards.

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Review from Eva B (Friend of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good with patients. Friendly staff. At the moment the best care home I have ever visited.
Reply from Melissa Lawerence, Marketing Coordinator at Acton Care Centre

Wonderful, thank you for your kind response, best regards.

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Review from P A (Daughter of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I walked in the door, I could sense that this home had a heart. My mother is being treated with the dignity and respect that should be reserved for the elderly. I am so happy she is here, the staff are friendly and the chef is keen to provide nice food for her special diet. I give Acton
Care Centre 5 stars and strongly recommend it!
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Hello and thank you for your review. We love your comment and really value your kindness. Best regards.

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Review from Anne Z (Daughter of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm welcome when I visit the nursing home and I get given information when I ask concerning my dad's needs, like how to get a new wheelchair.
Reply from Melissa Lawerence, Marketing Coordinator at Acton Care Centre

Wonderful comment, we're very glad to receive your feedback. Kind regards.

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Review from L L (Son of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing team, very supportive all the way. Thank you so much for all.
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Great to hear, many thanks for your review.

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Review from N M (Daughter of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing support and extremely caring towards all family and towards all patient care until the last minute. Thank you so much for everything.
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Wonderful, thank you for your review.

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Review from I C (Daughter of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I will be forever grateful that my mother was placed at this care centre. The staff and management truly care and take care of my mother with their heart. The care and support received have been of an excellent standard and made a very difficult and heartbreaking situation that much more manageable.
Thank
you from the bottom of my heart to all staff - technicians, laundry, food/chef, care aides, nurses, CPN's, relief staff, receptionists, managers and all other staff.
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Thank you for your kind review.

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Review from Lorraine D (Sister of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have treated sister lovingly, kindly, compassionately, friendly. Helped sister to recover. I am very grateful and happy that we chose Acton Care Centre. Staff have been nice to me too. Lovely flowers in garden too.
Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Lovely, thank you for your comment.

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Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Acton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.605 for Acton Care Centre is calculated as follows: ( (223 Excellents x 5) + (85 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 329 Ratings = 4.605
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acton Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Welmar

Welmar Patarata

Job Title: Care Home Manager Joined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home, that is led by the needs of her residents. Welmar is well- known in her community, and regularly networks with her local community and with industry professionals for solutions to improve the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acton Care Centre to verify any information. View our terms and conditions. Acton Care Centre has an Enhanced Service - more info.