Acton Care Centre

My aunt was a resident at Acton Care Centre for only a few weeks at the end of her life, but the care and support she received was wonderful and greatly eased her final days. The communication from staff was excellent. There are some really outstanding members of staff.

So far from May 17th, up until August 25th 2022, I have personally found that the nursing staff and others working at Acton Care Centre are eager to assist, medically professional at administering actual care needs, good at responding to relationship needs, Willing to listen and respond in their busy life schedule. Shown to be very well experienced in contact and liaising with related NHS departments. Close association with patients, understanding and patient in attending to patients' needs.

My mother stayed for two weeks of respite care. All the staff are so helpful and friendly, especially the lady at reception. Thank you so much for providing such a superb oasis of calm at Acton Care Centre.

Staff always informative on visits and treat the resident with respect and updates are frequent. The resident seems to be relaxed and provided for every time I visit. The staff are very patient with her especially when feeding her.

I wanted to thank you for organising the Jubilee party at Acton on 2nd June. The staff and organisers and people who prepared the food were all amazing. My mother and my friend enjoyed themselves. The residents were extremely happy. The DJ was brilliant. Thank you.

Our biggest concern was my mother's high dependency and care needs. The centre is friendly and very welcoming, always encouraging visitors. The high level of care is wonderful, the nurses really do this out of love and are open to hear all our suggestions and requests. They allowed the private carers to come daily and assist where allowed and always seem to work from a place of kindness. I can truly rest assured that my mother is well taken care of here.

My brother is well looked after and very much appreciates all the staff. His room is light and airy and is kept very clean. His needs are well taken care of and most importantly he is content.

I arrived late due to traffic but the receptionist was helpful and when I mentioned my wife was with me, she booked her in to meet Mum as well. When we arrived on the ward there were people in the lounge - all the nurses gave a welcome to us. The sister in charge is always helpful and gave me an update on Mum. Mum's one-to-one moved Mum to her room so it was quieter. The one-to-one is extremely caring and helpful with Mum and gives us updates on what Mum has been doing each day.

My brother's care is second to none. He couldn't be happier with the carers, nursing staff, kitchen, and maintenance. They couldn't do more for him. Which to me and our family, makes us so happy. We are also very happy with the friendly reception staff.

I felt very safe in Acton Care Centre. My wish to remain in my room rather than go to the lounge or dining room was respected and carers responded quickly when I used my call button. Everything was done for me with kindness and professionalism.

The staff are very friendly and helpful and will give most things a go. The care given is good and the nurses are on top of the care plan. Can always find someone to talk to if you have any concerns. The activities coordinator and receptionist go above and beyond - it's very nice to see.

I'm very impressed with the overall standard of care and support at Acton Care Centre. It is a caring and friendly environment and the majority of carers are empathetic and hands-on. I feel confident that my mother is in safe hands and that all her needs are met. The care and dedication from carers to residents is very evident. Highly recommend - and thank you!

My 95-year-old uncle spent his last six days at Acton Care Centre after a hospital stay. Three family members visited and we found the care to be very appropriate for someone at the end of life. Communication with staff was very good and we were welcomed to share his last days with him on visits.

A great team, providing an invaluable service.

The staff are friendly, a warm welcome on my arrival at the care home. Feel confident about the care services of the nurses, carers, and other employees on the unit, also helpful and supportive of residents' needs. I considered this place as my second home for the last 5 months. I am happy with the treatment I received, I feel great regarding the visiting policy. Welcoming relatives with a smile, I considered this place as my second home. They are so kind, gentle in handling care to residents. Again thanks for everything, to everyone, for the care I received. I learned more about adult care, how residents are being treated, at least, I have experience and ideas. Lastly, thanks to the care home, all its staff, and employees for your great job. Well done.

They are all great carers at the home. Caring and friendly with smiles all round. Keep up the good work.

Our father has settled well at Action Care Centre. Staff lovely and friendly. Dad loves the meals and always finishes his plate! Three lovely maintained gardens which we visit regularly and we fill the bird feeders for all residents to enjoy!

The care home is firstly great. Lovely warm and welcoming. Most importantly the clients are extremely well cared for in all aspects - mental, physical, and emotional. I am so glad my friend is there.

Staff all very friendly and the home is very clean.

I feel so fortunate that my very disturbed husband is lucky enough to live in this lovely care home. The very best place he could be. I cannot express how much I admire the staff for their professional and loving care. They are all so pleasant and cheerful and keep my husband looking spruce and well dressed every day. It is so comforting that the laundry marking system means he is always dressed in his own clothes. An exemplary care home.