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Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
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Papa loves it at Acton Care Centre. He says everyone is so friendlyAngela B(Daughter-in-law of Resident/Service User)
Acton Care Centre, London
I would recommend this care home 100%.Mary N(Sister of Resident/Service User)
Acton Care Centre, London
Every day is a good day, from early in the morning till late at night, there is always someone thereJ S(Resident / Service User)
Acton Care Centre, London

Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that...  

Care Provided by Acton Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,850 - £1,850£2,050 - £2,050
Residential Dementia Care£1,850 - £1,850£2,050 - £2,050
Nursing Care£1,850 - £1,850£2,050 - £2,050
Nursing Dementia Care£1,850 - £1,850£2,050 - £2,050

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Acton Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Welmar Patarata(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (130)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • 10am to 7pm No visiting during mealtimes 12.45pm to 1.45pm

Parking

  • Free parking upon receiving a parking permit from reception.

Acton Care Centre Reviews (141)

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9.4

Acton Care Centre has a Review Score of 9.4 (9.416) out of 10, based on 28 reviews in the last 2 years. Over all time Acton Care Centre has 141 reviews.

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Showing 141 reviews matching selected criteria
Review from Maria B (Daughter of Resident) published on 28 June 2022 Submitted via Postal Card
Overall Experience

I wanted to thank you for organising the Jubilee party at Acton on 2nd June. The staff and organisers and people who prepared the food were all amazing. My mother and my friend enjoyed themselves. The residents were extremely happy. The DJ was brilliant. Thank you.

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Review from E N (Daughter of Resident) published on 8 June 2022 Submitted via Postal Card
Overall Experience

Our biggest concern was my mother's high dependency and care needs. The centre is friendly and very welcoming, always encouraging visitors. The high level of care is wonderful, the nurses really do this out of love and are open to hear all our suggestions and requests. They allowed the private carers to come daily and assist where allowed and always seem to work from a place of kindness. I can truly rest assured that my mother is well taken care of here.

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Review from N Y (Brother of Resident) published on 25 May 2022 Submitted via Postal Card
Overall Experience

My brother is well looked after and very much appreciates all the staff. His room is light and airy and is kept very clean. His needs are well taken care of and most importantly he is content.

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Review from K S (Son of Resident) published on 25 May 2022 Submitted via Postal Card
Overall Experience

I arrived late due to traffic but the receptionist was helpful and when I mentioned my wife was with me, she booked her in to meet Mum as well. When we arrived on the ward there were people in the lounge - all the nurses gave a welcome to us. The sister in charge is always helpful and gave me an update on Mum. Mum's one-to-one moved Mum to her room so it was quieter. The one-to-one is extremely caring and helpful with Mum and gives us updates on what Mum has been doing each day.

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Review from Mark H (Brother of Resident) published on 27 April 2022 Submitted via Postal Card
Overall Experience

My brother's care is second to none. He couldn't be happier with the carers, nursing staff, kitchen, and maintenance. They couldn't do more for him. Which to me and our family, makes us so happy. We are also very happy with the friendly reception staff.

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Review from B A W (Respite Resident) published on 11 April 2022 Submitted via Postal Card
Overall Experience

I felt very safe in Acton Care Centre. My wish to remain in my room rather than go to the lounge or dining room was respected and carers responded quickly when I used my call button. Everything was done for me with kindness and professionalism.

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Review from E W (Granddaughter of Resident) published on 22 March 2022 Submitted via Postal Card
Overall Experience

The staff are very friendly and helpful and will give most things a go. The care given is good and the nurses are on top of the care plan. Can always find someone to talk to if you have any concerns. The activities coordinator and receptionist go above and beyond - it's very nice to see.

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Review from Michele C (Daughter of Resident) published on 22 February 2022 Submitted via Postal Card
Overall Experience

I'm very impressed with the overall standard of care and support at Acton Care Centre. It is a caring and friendly environment and the majority of carers are empathetic and hands-on. I feel confident that my mother is in safe hands and that all her needs are met. The care and dedication from carers to residents is very evident. Highly recommend - and thank you!

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Review from Sally P (Niece of Resident) published on 20 January 2022 Submitted via Postal Card
Overall Experience

My 95-year-old uncle spent his last six days at Acton Care Centre after a hospital stay. Three family members visited and we found the care to be very appropriate for someone at the end of life. Communication with staff was very good and we were welcomed to share his last days with him on visits.

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Review from J B (Daughter of Resident) published on 10 December 2021 Submitted via Postal Card
Overall Experience
The first time I telephoned the care home after my mother had been admitted, they knew exactly who she was without me even having to explain.
On visiting, I was impressed by the home's level of cleanliness and the size and facilities of her room.
I have found all the staff, whether nurses, carers, domestic or admin to be welcoming, friendly, cheerful, caring, well-motivated and helpful - going out of their way to give assistance whenever required.
Above all, my mother received a great deal of personal care and genuine kindness, especially in the last months of her life, which was also extended to my family at a very difficult time.

A great team, providing an invaluable service.

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Review from Elma G (Resident / Service User) published on 19 November 2021 Submitted via Postal Card
Overall Experience

The staff are friendly, a warm welcome on my arrival at the care home. Feel confident about the care services of the nurses, carers, and other employees on the unit, also helpful and supportive of residents' needs. I considered this place as my second home for the last 5 months. I am happy with the treatment I received, I feel great regarding the visiting policy. Welcoming relatives with a smile, I considered this place as my second home. They are so kind, gentle in handling care to residents. Again thanks for everything, to everyone, for the care I received. I learned more about adult care, how residents are being treated, at least, I have experience and ideas. Lastly, thanks to the care home, all its staff, and employees for your great job. Well done.

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Review from Karl F (Brother of Resident) published on 17 November 2021 Submitted via Postal Card
Overall Experience

They are all great carers at the home. Caring and friendly with smiles all round. Keep up the good work.

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Review from K J (Daughter of Resident) published on 7 October 2021 Submitted via Postal Card
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Our father has settled well at Action Care Centre. Staff lovely and friendly. Dad loves the meals and always finishes his plate! Three lovely maintained gardens which we visit regularly and we fill the bird feeders for all residents to enjoy!

Reply from Sarah Williams, Senior Marketing Executive at Acton Care Centre

Very pleased to hear that your father has settled in and that you are enjoying visiting the lovely gardens.

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Review from Marian C (Friend of Resident) published on 14 September 2021 Submitted via Postal Card
Overall Experience

The care home is firstly great. Lovely warm and welcoming. Most importantly the clients are extremely well cared for in all aspects - mental, physical, and emotional. I am so glad my friend is there.

Reply from Jemar Legister, Marketing Associate at Acton Care Centre

Thank you for taking the time to leave a review. We are glad to know that you're satisfied with the quality of care your friend receives here at Acton Care Centre. Our wonderful care team always goes above and beyond to ensure exceptional care is provided to all of our residents. Thank you again, and stay safe.

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Review from Tracy D (Daughter of Resident) published on 4 August 2021 Submitted via Postal Card
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Staff all very friendly and the home is very clean.

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Review from Sonia P (Wife of Resident) published on 2 August 2021 Submitted via Postal Card
Overall Experience

I feel so fortunate that my very disturbed husband is lucky enough to live in this lovely care home. The very best place he could be. I cannot express how much I admire the staff for their professional and loving care. They are all so pleasant and cheerful and keep my husband looking spruce and well dressed every day. It is so comforting that the laundry marking system means he is always dressed in his own clothes. An exemplary care home.

Reply from Sarah Williams, Senior Marketing Executive at Acton Care Centre

Thank you for the lovely review, our staff take pride in providing the best care they can.

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Review from Deborah N (Daughter of Resident) published on 20 July 2021 Submitted via Postal Card
Overall Experience

Acton Care is very expensive £6,465.71 per 31-day month. £34-45 is spent on a residents food each week. The rooms and general appearance is shabby. It needs a good clean and repainting. On a positive note, I have no complaints about the staff; they are pleasant, helpful and friendly.

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Review from J R (Daughter of Resident) published on 1 July 2021 Submitted via Postal Card
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Everyone here is so very kind. My mum is safe, happy, and cared for. Her room is comfortable. She has lots of people to talk to and is the happiest she's been in a long while. And I've had a huge weight of worry lifted from me as I know she's safe.

Reply from Rachel, Marketing Manager at Acton Care Centre

Thanks so much for your review, it's lovely to hear that your Mum is happy at Acton Care Centre.

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Review from A M (Daughter of Resident) published on 1 July 2021 Submitted via Postal Card
Overall Experience

All staff at Acton Care Centre were brilliant looking after and caring for our Dad. We regularly witnessed genuine care and sympathy, kindness and compassion along with 100% support at all times. All staff ensured my Dad was comfortable and treated with dignity. They were always there for us, behaved professionally and were in tune with all my Dad's (and our) needs. Several staff were incredible, they worked with seal and desire to help us all. We were extremely impressed and had no regrets in taking my Dad to Acton Care Centre. I would recommend it.

Reply from Rachel, Marketing Manager at Acton Care Centre

Thanks so much for taking the time to provide feedback. It's wonderful to hear that our lovely team made your Dad feel comfortable at Acton Care Centre.

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Review from Christine O (Sister of Resident) published on 1 July 2021 Submitted via Postal Card
Overall Experience

In the short time my sister has been at this care home I have found reception very welcoming and friendly. The care staff are extremely busy and do a great job of looking after my sister. The management are efficient and answer any questions I may have in a timely manner. The rooms and communal areas are clean and tidy. I would have no hesitation in recommending this care home to family and friends.

Reply from Rachel, Marketing Manager at Acton Care Centre

Thanks for taking time to provide a review Christine. It's lovely to hear positive feedback about our hard-working team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 October 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (0)

News
  • 10 Jul 2026

    At Acton Care Centre, we know that meaningful connections play an important role in everyday life. While loneliness can affect people of all ages, bringing different generations together can be...

  • 18 Dec 2025

    Our residents at Acton Care Centre enjoyed a wonderfully festive Christmas food-tasting session recently. The event brought a joyful buzz to the lounge as residents, families, and staff gathered around...

  • 13 Nov 2025

    Acton Care Centre sparkled with joy on Monday as residents, their families, and staff came together to celebrate Diwali, the Festival of Lights. Our home was transformed with vibrant decorations,...

Upcoming Events

There are no upcoming events for Acton Care Centre.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Acton Care Centre.

Meet the Team (1)

Welmar Patarata
Welmar PatarataJob Title:Care Home ManagerJoined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home that is led by the needs of her residents. Welmar is well- known in her community and regularly networks with her local community and with industry professionals for solutions to improve the home.

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