Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
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9.3 134 Reviews
  • Acton Care Centre, London
Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that counts” - Gold Care Homes' slogan represents what people truly find important about care homes, and what they love about Acton, the staff. Acton Care Centre has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents.

A vast selection of staff can speak many different languages, enabling residents who cannot speak English with additional comfort and communication channels, which is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Views of large landscaped garden area
-        Dementia table
-        7 days a week entertainment and regular organised trips/events
-        Welcome toiletries on arrival
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities
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Care Provided by Acton Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1700
  • Self-Funded Residential Dementia Care: £1700 – £1700
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1900 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an assessment of individual's needs.

These prices are only a guideline, please contact Acton Care Centre to find out the exact price for your requirements.

Contact Acton Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Acton Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Welmar Patarata (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (130)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • 10am to 7pm
    No visiting during mealtimes 12.45pm to 1.45pm

Parking

  • Free parking upon receiving a parking permit from reception.

Acton Care Centre Reviews (134)

9.3

Acton Care Centre has a Review Score of 9.3 (9.303) out of 10, based on 26 reviews in the last 2 years.
Over all time Acton Care Centre has 134 reviews.

Overall Experience
  • 77
  • 46
  • 5
  • 3
  • 3
Date Published
  • 134
  • 9
  • 17
  • 26
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Reviewer Connection to Acton Care Centre
  • 52
  • 16
  • 9
  • 7
  • 7
  • 6
  • 6
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 134, showing 61-80
Review from Michele C (Daughter of Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very impressed with the overall standard of care and support at Acton Care Centre. It is a caring and friendly environment and the majority of carers are empathetic and hands-on. I feel confident that my mother is in safe hands and that all her needs are met. The care and dedication from carers
to residents is very evident. Highly recommend - and thank you!
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Review from Sally P (Niece of Resident) published on 20 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 95-year-old uncle spent his last six days at Acton Care Centre after a hospital stay. Three family members visited and we found the care to be very appropriate for someone at the end of life. Communication with staff was very good and we were welcomed to share his last days with him on visits.
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Review from J B (Daughter of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The first time I telephoned the care home after my mother had been admitted, they knew exactly who she was without me even having to explain.
On visiting, I was impressed by the home's level of cleanliness and the size and facilities of her room.
I have found all the staff, whether nurses, carers,
domestic or admin to be welcoming, friendly, cheerful, caring, well-motivated and helpful - going out of their way to give assistance whenever required.
Above all, my mother received a great deal of personal care and genuine kindness, especially in the last months of her life, which was also extended to my family at a very difficult time.
A great team, providing an invaluable service.
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Review from Elma G (Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly, a warm welcome on my arrival at the care home. Feel confident about the care services of the nurses, carers, and other employees on the unit, also helpful and supportive of residents' needs. I considered this place as my second home for the last 5 months. I am happy with the
treatment I received, I feel great regarding the visiting policy. Welcoming relatives with a smile, I considered this place as my second home. They are so kind, gentle in handling care to residents. Again thanks for everything, to everyone, for the care I received. I learned more about adult care, how residents are being treated, at least, I have experience and ideas. Lastly, thanks to the care home, all its staff, and employees for your great job. Well done.
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Review from Karl F (Brother of Resident) published on 17 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are all great carers at the home. Caring and friendly with smiles all round. Keep up the good work.
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Review from K J (Daughter of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father has settled well at Action Care Centre. Staff lovely and friendly. Dad loves the meals and always finishes his plate! Three lovely maintained gardens which we visit regularly and we fill the bird feeders for all residents to enjoy!
Reply from Sarah Williams, Senior Marketing Executive at Acton Care CentreVery pleased to hear that your father has settled in and that you are enjoying visiting the lovely gardens.
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Review from Marian C (Friend of Resident) published on 14 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is firstly great. Lovely warm and welcoming. Most importantly the clients are extremely well cared for in all aspects - mental, physical, and emotional. I am so glad my friend is there.
Reply from Jemar Legister, Marketing Associate at Acton Care CentreThank you for taking the time to leave a review. We are glad to know that you're satisfied with the quality of care your friend receives here at Acton Care Centre. Our wonderful care team always goes above and beyond to ensure exceptional care is provided to all of our residents. Thank you again, and stay safe.
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Review from Tracy D (Daughter of Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff all very friendly and the home is very clean.
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Review from Sonia P (Wife of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel so fortunate that my very disturbed husband is lucky enough to live in this lovely care home. The very best place he could be. I cannot express how much I admire the staff for their professional and loving care. They are all so pleasant and cheerful and keep my husband looking spruce and well
dressed every day. It is so comforting that the laundry marking system means he is always dressed in his own clothes. An exemplary care home.
Reply from Sarah Williams, Senior Marketing Executive at Acton Care CentreThank you for the lovely review, our staff take pride in providing the best care they can.
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Review from Deborah N (Daughter of Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Acton Care is very expensive £6,465.71 per 31-day month. £34-45 is spent on a residents food each week. The rooms and general appearance is shabby. It needs a good clean and repainting. On a positive note, I have no complaints about the staff; they are pleasant, helpful and friendly.
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Review from J R (Daughter of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone here is so very kind. My mum is safe, happy, and cared for. Her room is comfortable. She has lots of people to talk to and is the happiest she's been in a long while. And I've had a huge weight of worry lifted from me as I know she's safe.
Reply from Rachel, Marketing Manager at Acton Care CentreThanks so much for your review, it's lovely to hear that your Mum is happy at Acton Care Centre.
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Review from A M (Daughter of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at Acton Care Centre were brilliant looking after and caring for our Dad. We regularly witnessed genuine care and sympathy, kindness and compassion along with 100% support at all times. All staff ensured my Dad was comfortable and treated with dignity. They were always there for us, behaved
professionally and were in tune with all my Dad's (and our) needs. Several staff were incredible, they worked with seal and desire to help us all. We were extremely impressed and had no regrets in taking my Dad to Acton Care Centre. I would recommend it.
Reply from Rachel, Marketing Manager at Acton Care CentreThanks so much for taking the time to provide feedback. It's wonderful to hear that our lovely team made your Dad feel comfortable at Acton Care Centre.
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Review from Christine O (Sister of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the short time my sister has been at this care home I have found reception very welcoming and friendly. The care staff are extremely busy and do a great job of looking after my sister. The management are efficient and answer any questions I may have in a timely manner. The rooms and communal areas
are clean and tidy. I would have no hesitation in recommending this care home to family and friends.
Reply from Rachel, Marketing Manager at Acton Care CentreThanks for taking time to provide a review Christine. It's lovely to hear positive feedback about our hard-working team.
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Review from Eduart R (Son of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother became resident recently to this facility and my first contact was with the staff. I was very impressed, from their welcome and professionalism. They are very kind and so dedicated to their work and care to the resident. The facilities in the building are great.
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Review from S R (Sister-in-law of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you for the wonderful care of my sister-in-law over 10-years.
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Review from Annie F (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Firstly, the receptionist for her most welcomed greeting given to us when we arrived and her efficient caring way given for the covid 19 swab test etc, she was a very caring, kind and helpful lady. Secondly, floor 1, we are very grateful to the 2 nursing sisters and all the staff who helped our mum,
97 years old and poorly in health, kindly and caring making her so comfortable and peaceful. Sister also helped by ringing us to say come in extra near the end, which helped us say our love, blessings and to say goodbye to our darling mum. Thank you to the night nurse who was with her at the end too. Very dignified and all treated respectfully by all. Thank you.
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Review from Stuart H (Husband of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of my wife's treatment has been reassuring and comforting. It is a pleasure to visit and the staff are cheery and professional.
Reply from Jemar Legister, Marketing Associate at Acton Care CentreThank you for taking the time out to leave a review. Our hardworking staff members strive to ensure all of our residents live in a comforting and safe environment. We are also extremely satisfied to know that you are happy with the level of care we provide at Acton Care Centre. Thank you, and stay safe.
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Review from Peter R (Son-in-law of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father in law received dignified and compassionate care in the Garden Unit at the end of his life. The duty nurse recognised the end was near and called us in with enough time to say our goodbyes. For the three years before he was well looked after and enjoyed playing games and quizzes with the activities
staff, especially with an ice-cream! Despite all the challenges of Covid-19, the care and nursing staff do amazing work keeping residents safe.
Reply from Jemar Legister, Marketing Associate at Acton Care CentreThank you for taking the time out to such a positive and insightful review. We want to pass on our sincere condolences for the passing of your father-in-law. Here at Gold Care Homes, we strive to make the lives of all our residents as safe and comforting as possible. We ensure we meet all the individual care needs and requirements of all our residents. We take pleasure in knowing that your father-in-law enjoyed the quality of care we provided during his stay with us, as our staff members work extremely hard to ensure that our residents receive nothing short of high-quality care. Thank you again, and stay safe.
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Review from Ben S (Son of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home staff (nurses, care assistants, reception staff) are all very caring, professional and alert to my father's care needs. The residents are well looked after, and the staff do take the time and care to look after the residents' needs.
Reply from Sym Jaj, Senior Marketing Executive at Acton Care CentreThank you for leaving such a wonderful review. Stay safe.
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Review from Elaine M (Daughter of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was transferred to Acton Care Home for palliative care.
She spent 16 days there. It has taken me 6 months to even be able to think about the absolute nightmare that my mother, myself and my 2 sisters went through. We saw a palliative care nurse only once. Nurses were abrupt and often rude
to us even though we were traumatised by our mother's fate. She was often left in pain as nurses would not respond quick enough to our request for pain relief.

There was no compassion from the staff and my sister was spoken to in a very rude manner by a nurse. We should not have had to go through what we did at such a difficult time.
Reply from Sym Jaj, Senior Marketing Executive at Acton Care CentreWe're incredibly sorry to hear of your experience with us Let me reassure you that at Gold Care Homes we work incredibly hard to provide person-centred care and show all of our resident's compassion. At Acton Care Centre, there are nurses on duty 24/7, with palliative nurses providing additional support to the families and our nurses when required. We understand how difficult these situations can be, and we would like to offer our sincere apologies for the difficulty and turmoil you faced. Gold Care Homes have invested heavily into various training opportunities to ensure that everyone's safety is at the forefront of every action. This in no way means that our commitment to providing our residents with the highest quality of care has changed. Your comments have been taken on board and passed on to the relevant team.
I hope, in due course, we will be able to showcase how great our team is and how much we value our residents.
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Current Review Score: 9.3 (9.303)

Overview of Review Score

The Review Score of 9.3 (9.303) out of 10 for Acton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.380 for Acton Care Centre is calculated as follows: ( (168 Excellents x 5) + (103 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 300 Ratings = 4.38
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.923 Points relating to the number of positive Reviews for Acton Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26. 24 Positive Reviews ÷ 26 = 0.923
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Welmar

Welmar Patarata

Job Title: Care Home Manager Joined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home, that is led by the needs of her residents. Welmar is well- known in her community, and regularly networks with her local community and with industry professionals for solutions to improve the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acton Care Centre to verify any information. View our terms and conditions. Acton Care Centre has an Enhanced Service - more info.