Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
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9.6 129 Reviews
  • Acton Care Centre, London
Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that counts” - Gold Care Homes' slogan represents what people truly find important about care homes, and what they love about Acton, the staff. Acton Care Centre has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents.

A vast selection of staff can speak many different languages, enabling residents who cannot speak English with additional comfort and communication channels, which is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Views of large landscaped garden area
-        Dementia table
-        7 days a week entertainment and regular organised trips/events
-        Welcome toiletries on arrival
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1700
  • Self-Funded Residential Dementia Care: £1700 – £1700
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1900 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an assessment of individual's needs.

These prices are only a guideline, please contact Acton Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Welmar Patarata (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Public & Private patients welcomed
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (130)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • 10am to 7pm
    No visiting during mealtimes 12.45pm to 1.45pm

Parking

  • Free parking upon receiving a parking permit from reception.

Acton Care Centre Reviews (129)

9.6

Acton Care Centre has a Review Score of 9.6 (9.605) out of 10, based on 29 reviews in the last 2 years.
Over all time Acton Care Centre has 129 reviews.

Overall Experience
  • 76
  • 44
  • 4
  • 3
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Date Published
  • 129
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  • 29
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Reviewer Connection to Acton Care Centre
  • 51
  • 15
  • 9
  • 7
  • 6
  • 6
  • 6
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 129, showing 61-80
Review from Marian C (Friend of Resident) published on 14 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is firstly great. Lovely warm and welcoming. Most importantly the clients are extremely well cared for in all aspects - mental, physical, and emotional. I am so glad my friend is there.
Reply from Jemar Legister, Marketing Associate at Acton Care Centre

Thank you for taking the time to leave a review. We are glad to know that you're satisfied with the quality of care your friend receives here at Acton Care Centre. Our wonderful care team always goes above and beyond to ensure exceptional care is provided to all of our residents. Thank you again, and stay safe.

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Review from Tracy D (Daughter of Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff all very friendly and the home is very clean.
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Review from Sonia P (Wife of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel so fortunate that my very disturbed husband is lucky enough to live in this lovely care home. The very best place he could be. I cannot express how much I admire the staff for their professional and loving care. They are all so pleasant and cheerful and keep my husband looking spruce and well
dressed every day. It is so comforting that the laundry marking system means he is always dressed in his own clothes. An exemplary care home.
Reply from Sarah Williams, Senior Marketing Executive at Acton Care Centre

Thank you for the lovely review, our staff take pride in providing the best care they can.

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Review from Deborah N (Daughter of Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Acton Care is very expensive £6,465.71 per 31-day month. £34-45 is spent on a residents food each week. The rooms and general appearance is shabby. It needs a good clean and repainting. On a positive note, I have no complaints about the staff; they are pleasant, helpful and friendly.
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Review from J R (Daughter of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone here is so very kind. My mum is safe, happy, and cared for. Her room is comfortable. She has lots of people to talk to and is the happiest she's been in a long while. And I've had a huge weight of worry lifted from me as I know she's safe.
Reply from Rachel, Marketing Manager at Acton Care Centre

Thanks so much for your review, it's lovely to hear that your Mum is happy at Acton Care Centre.

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Review from A M (Daughter of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at Acton Care Centre were brilliant looking after and caring for our Dad. We regularly witnessed genuine care and sympathy, kindness and compassion along with 100% support at all times. All staff ensured my Dad was comfortable and treated with dignity. They were always there for us, behaved
professionally and were in tune with all my Dad's (and our) needs. Several staff were incredible, they worked with seal and desire to help us all. We were extremely impressed and had no regrets in taking my Dad to Acton Care Centre. I would recommend it.
Reply from Rachel, Marketing Manager at Acton Care Centre

Thanks so much for taking the time to provide feedback. It's wonderful to hear that our lovely team made your Dad feel comfortable at Acton Care Centre.

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Review from Christine O (Sister of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the short time my sister has been at this care home I have found reception very welcoming and friendly. The care staff are extremely busy and do a great job of looking after my sister. The management are efficient and answer any questions I may have in a timely manner. The rooms and communal areas
are clean and tidy. I would have no hesitation in recommending this care home to family and friends.
Reply from Rachel, Marketing Manager at Acton Care Centre

Thanks for taking time to provide a review Christine. It's lovely to hear positive feedback about our hard-working team.

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Review from Eduart R (Son of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother became resident recently to this facility and my first contact was with the staff. I was very impressed, from their welcome and professionalism. They are very kind and so dedicated to their work and care to the resident. The facilities in the building are great.
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Review from S R (Sister-in-law of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you for the wonderful care of my sister-in-law over 10-years.
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Review from Annie F (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Firstly, the receptionist for her most welcomed greeting given to us when we arrived and her efficient caring way given for the covid 19 swab test etc, she was a very caring, kind and helpful lady. Secondly, floor 1, we are very grateful to the 2 nursing sisters and all the staff who helped our mum,
97 years old and poorly in health, kindly and caring making her so comfortable and peaceful. Sister also helped by ringing us to say come in extra near the end, which helped us say our love, blessings and to say goodbye to our darling mum. Thank you to the night nurse who was with her at the end too. Very dignified and all treated respectfully by all. Thank you.
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Review from Stuart H (Husband of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of my wife's treatment has been reassuring and comforting. It is a pleasure to visit and the staff are cheery and professional.
Reply from Jemar Legister, Marketing Associate at Acton Care Centre

Thank you for taking the time out to leave a review. Our hardworking staff members strive to ensure all of our residents live in a comforting and safe environment. We are also extremely satisfied to know that you are happy with the level of care we provide at Acton Care Centre. Thank you, and stay safe.

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Review from Peter R (Son-in-law of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father in law received dignified and compassionate care in the Garden Unit at the end of his life. The duty nurse recognised the end was near and called us in with enough time to say our goodbyes. For the three years before he was well looked after and enjoyed playing games and quizzes with the activities
staff, especially with an ice-cream! Despite all the challenges of Covid-19, the care and nursing staff do amazing work keeping residents safe.
Reply from Jemar Legister, Marketing Associate at Acton Care Centre

Thank you for taking the time out to such a positive and insightful review. We want to pass on our sincere condolences for the passing of your father-in-law. Here at Gold Care Homes, we strive to make the lives of all our residents as safe and comforting as possible. We ensure we meet all the individual care needs and requirements of all our residents. We take pleasure in knowing that your father-in-law enjoyed the quality of care we provided during his stay with us, as our staff members work extremely hard to ensure that our residents receive nothing short of high-quality care. Thank you again, and stay safe.

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Review from Ben S (Son of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home staff (nurses, care assistants, reception staff) are all very caring, professional and alert to my father's care needs. The residents are well looked after, and the staff do take the time and care to look after the residents' needs.
Reply from Sym Jaj, Senior Marketing Executive at Acton Care Centre

Thank you for leaving such a wonderful review. Stay safe.

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Review from Elaine M (Daughter of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was transferred to Acton Care Home for palliative care.
She spent 16 days there. It has taken me 6 months to even be able to think about the absolute nightmare that my mother, myself and my 2 sisters went through. We saw a palliative care nurse only once. Nurses were abrupt and often rude
to us even though we were traumatised by our mother's fate. She was often left in pain as nurses would not respond quick enough to our request for pain relief.

There was no compassion from the staff and my sister was spoken to in a very rude manner by a nurse. We should not have had to go through what we did at such a difficult time.
Reply from Sym Jaj, Senior Marketing Executive at Acton Care Centre

We're incredibly sorry to hear of your experience with us Let me reassure you that at Gold Care Homes we work incredibly hard to provide person-centred care and show all of our resident's compassion. At Acton Care Centre, there are nurses on duty 24/7, with palliative nurses providing additional support to the families and our nurses when required. We understand how difficult these situations can be, and we would like to offer our sincere apologies for the difficulty and turmoil you faced. Gold Care Homes have invested heavily into various training opportunities to ensure that everyone's safety is at the forefront of every action. This in no way means that our commitment to providing our residents with the highest quality of care has changed. Your comments have been taken on board and passed on to the relevant team.
I hope, in due course, we will be able to showcase how great our team is and how much we value our residents.

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Review from George D (Husband of Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My appointment was at 11 o'clock. I was on time but despite the receptionist ringing to arrange this at 11.00, she was brought down at 11.30. Not happy with the visit.
Reply from Alison Foreman, Director of Sales and Marketing at Acton Care Centre

Thank you for taking the trouble to review our home. We can only apologise that on this occasion your appointment to visit did not happen on time. Everyone works so hard to ensure that things run smoothly, but there might be an occasion when, despite all the best intentions, it does not happen. Please be assured, the team at the home continue to make all efforts possible to ensure that our residents and their loved ones can remain in contact, by whatever means, despite all of the difficulties the current situation presents.

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Review from T F (Daughter of Resident) published on 23 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Father admitted during COVID and Acton Care Centre have taken really good care of our father. The staff are very caring and attentive. All staff are very approachable and friendly, particularly the front desk and senior nurse in charge. We are confident all our father's needs are met, despite limited
COVID visits. For this reason, I cannot comment on the room or food provided. Many thanks to all.
Reply from Alison Foreman, Director of Sales and Marketing at Acton Care Centre

Thank you very much for your feedback. Its good to hear about your experience of moving your father to care during the pandemic. Your feedback will be very helpful for those who are searching for care, I am glad that people get to know that care homes are safe places to be at this time.

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Review from Fiona H (Relative of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcoming and friendly staff, aware of the residents' needs and very helpful and polite. My ex-husband has settled well and speaks well of the care he is given by staff and looks physically much better, but sadly still quite confused, but staff are managing him well and he feels happy to be in the unit.
My grateful thanks to all staff.
Reply from Alison Foreman, Director of Sales and Marketing at Acton Care Centre

Many thanks for your review. It certainly helps others searching for care to have first-hand information as to the standard of care and how new residents settle. Thank you for sharing the information with others.

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Review from Aimee W (Daughter of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Father has been a resident since March 2020 and we have always found the staff to be friendly, caring and considerate.
We did not get to see him for three months due to COVID but as soon as we were allowed to see him again the staff let us know.
As hard as it is having him in a care home, the
team at Acton Care Centre have gone above and beyond with their help and kindness in looking after him during such a difficult time. We know that the staff really care about the residents and knowing this gives us peace of mind.
Reply from Alison Foreman, Director of Sales and Marketing at Acton Care Centre

Thank you for your review. Your comments will certainly be reassuring to others who are also faced with finding a care home for a parent. The team will be very happy to know that their kindness and consideration have been recognised. Kind regards.

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Review from P M (Partner of Resident) published on 13 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and dedicated.
Reply from Alison Foreman, Director of Sales and Marketing at Acton Care Centre

Thank you, the home will be pleased to have your feedback. Kind regards.

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Review from Eileen G (Daughter of Resident) published on 20 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at the home for six weeks following her discharge from hospital and still requiring care before finally going home. The staff were lovely, nothing was too much trouble, and always helpful. The room was fine, comfortable, and we also brought in items from home to make it more personal.
Everyone from the receptionists, care staff, nurses, cooks and cleaners were friendly, approachable and helpful. As my mum chose to mainly remain in her room, she did not use the restaurant; which looked lovely, however, she did say that sometimes the food could have been warmer, but I know when she did comment on it, the meal was always replaced.
I would have no hesitation in recommending Acton Care Centre.
Reply from Sym Jaj, Senior Marketing Executive at Acton Care Centre

Hi Eileen, thank you very much for taking the time to leave us a review. It's great to hear that your mother was satisfied with her stay with us. We do have a wonderful team at Acton and I thank you for sending us some positivity during this time.
Sending you and your mother well wishes. Stay safe.

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Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Acton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.605 for Acton Care Centre is calculated as follows: ( (223 Excellents x 5) + (85 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 329 Ratings = 4.605
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acton Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Welmar

Welmar Patarata

Job Title: Care Home Manager Joined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home, that is led by the needs of her residents. Welmar is well- known in her community, and regularly networks with her local community and with industry professionals for solutions to improve the home.

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