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- Acton Care Centre care home

Papa loves it at Acton Care Centre. He says everyone is so friendlyAngela B(Daughter-in-law of Resident/Service User)

I would recommend this care home 100%.Mary N(Sister of Resident/Service User)

Every day is a good day, from early in the morning till late at night, there is always someone thereJ S(Resident / Service User)

Papa loves it at Acton Care Centre. He says everyone is so friendlyAngela B(Daughter-in-law of Resident/Service User)

I would recommend this care home 100%.Mary N(Sister of Resident/Service User)

Every day is a good day, from early in the morning till late at night, there is always someone thereJ S(Resident / Service User)

Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.
“It’s what’s inside that...
Care Provided by Acton Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 130 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Acton Care Centre for full pricing details and T&Cs.
Contact Acton Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Welmar Patarata(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
Room Information
- Single Rooms (130)
- Single Rooms with ensuite Wet Room (2)
Visiting
- 10am to 7pm No visiting during mealtimes 12.45pm to 1.45pm
Parking
- Free parking upon receiving a parking permit from reception.
Acton Care Centre Reviews (141)
Acton Care Centre has a Review Score of 9.4 (9.416) out of 10, based on 28 reviews in the last 2 years.
Over all time Acton Care Centre has 141 reviews.
I visit my son regularly and find that the staff are very kind and caring, the standard of care by the nurses is of high quality. I have been visiting the carer home for over a year now and feel very welcome whenever I visit.
Thank you for your kind words! I am delighted to hear you feel welcomed and supported during your visits. Best wishes,
Overall excellent, helpful, postive, professional. Food marginally better than hospital food and always available when requested. Staff amazing, room nice, a little larger would be nice but cosy as is. Love the fact of therapy dogs and of being able to have my own dog visit. In general as health dictates I need a care home environment, I would not wish to move anywhere else.
Thank you for your wonderful review! I am delighted to hear you're happy with the care! Warm regards,
I am always made very welcome by the staff on reception. I am always treated with respect by every member of the staff. The staff have gone out of their way to make my sister happy and have her needs met. The atmosphere is cheerful and bright and the rooms adequate. A cup of tea and cake has always been given. The kitchen/dining area welcomes visitors. My canine friend has always been welcome.
Thank you for leaving us a review. Warm regards,
My father was in Acton Care Centre for a very short time, but during that period, all the staff were incredibly friendly and welcoming - both to my father and my mother when she visited him. The atmosphere in the Centre is warm and the staff genuinely care for their clients.
Thank you for such kind words and for taking the time to leave us a review. Warmest wishes.
My husband is confined to his bed and cannot take part in any activities. The staff have tried to get him to go in a wheelchair but he refused. He seems to be content watching TV and looking out of the window. Would be good to have the curtains drawn. He cannot indulge in a conversation and at times looks very sad.
Thank you for taking the time to leave a review. It is very difficult both physically and emotionally for those residents who are cared for primarily in their beds due to their needs. We always encourage people to participate but must of course respect their wishes where they choose not to. We will...
I live in Somerset and cannot visit my mother more than once a week because of work. It is very comforting to know Mum is being genuinely cared for and is happy and safe at Acton Care Centre. All of the staff from reception on arrival, the office for admin purposes, the nurses and caregivers are friendly and helpful. This is not just my opinion but also from friends of Mum who visit her during the week.
Thank you for taking the time to share your heartfelt review! We truly appreciate your kind words and support.
The staff are excellent, on your day-to-day basics.
All the ticked relevant options will tell you all.
Facilities? Love the swimming pool, that's a joke.
Thank you for your positive feedback. We are so pleased you are satisfied with our facilities and that you feel the staff are excellent. Best Wishes.
My sister seems very happy every time I visit, the staff are all so very friendly and helpful should I have any questions. I wouldn't want her anywhere else.
Thank you for this positive feedback. Our staff will be pleased to know you are content with your sister's care. Best Wishes.
My sister seems settled and calmer and happier and that is what everyone wants for their loved ones when they already suffer from a debilitating illness.
They take good care of her and meet her needs. God bless them.
Thank you so much.
Kind regards.
Hello, thank you for taking the time to leave a review. We're deeply touched by your kind words and grateful for your feedback.
Excellent home with great staff and very friendly. Though a bad point the room my brother is in is far too hot, and the underfloor heating is very hard to turn down, even with the thermostat. Also, my brother is left on his bed all day, and there is no urgency to get him mobile. He can walk though needs physio for 1 year we have been asking. He will rot away if he does not get mobile again.
Thank you for your positive review. Our aim at Acton Care Home is to provide our residents with the highest standards of care and support. We are sorry to read your comments and would request that you contact our Home Manager immediately on 020 8896 5600 to discuss any concerns you may have.
Smiling and engaged receptionist, welcoming care staff.
The food provided to the resident was wholesome and also saw that the resident is fed as she is unable to eat by themselves.
Thank you for sharing your positive experience with us. We're committed to continuing to provide excellent care for all our residents.
My mother has been in Acton Care Centre for three years, all the staff give her fantastic care. They are helpful and always deal with any queries I may have. I would definitely recommend this home for anyone who is thinking for care for their loved ones.
The staff are lovely, polite very helpful always available to discuss any questions or issues. The care staff are knowledgeable regarding the care of my father the 3 monthly team meetings are informative and helpful in keeping me informed of what’s going on.
Thank you for your feedback! We're delighted to hear about your positive experience with us.
My mother is really happy at Acton Care Centre. The carers are kind and look after her very well and all the members of staff are friendly and welcoming. I would happily recommend this home to anyone.
Thank you for your excellent 5-star review of Acton Care Centre! We truly appreciate your positive feedback.
Mum has a great relationship with most of the staff also, I like how they take the time to build individual relationships with all residents. I was really nervous about Mum going into a care home but Acton Care Centre have made the experience a little less daunting for me & Mum.
I am thrilled to hear about your positive experience at Acton Care Centre! Thanks for taking the time to share!
The staff are always friendly and available to answer any questions that I or any family members have about how my parents are doing, or if I have any concerns. I am always greeted by a friendly smile and hello from the receptionist who goes above and beyond to help. My parents are happy with the care that they receive and I am pleased that the staff do focus on a personalised service.
The only area that I would say that requires some improvement is the laundry service. Overall it is good (always clean and nicely ironed), but a few items belonging to my parents have gotten lost, which is unfortunate. But, I do appreciate that in a care home of that size, these things will happen.
Thank you for your positive feedback! We're glad your parents receive good care. Sorry to hear your comments about the laundry service, please contact our Home Manager to discuss any concerns.
I visit my sister most days and I find everyone so caring, when you enter reception you are greeted with a smile, the nurses are always smiling, the home is so very clean unlike some homes you have smells but this home never has bad smells. Excellent. The only issue is sometimes I feel they are short of staff, I understand that this would be due to illness and holidays. The other issue is my sister has gotten used to certain nurses but they are being moved around to other units which does make it harder for my sister.
Hi Kate, thank you for your positive feedback! We appreciate your understanding of staffing challenges and will share it with the wider team. Regards.
The nursing staff are very proactive and keep us in the loop regarding care plans etc.
We appreciate your feedback and are committed to continuously improving our care services. Thank you for sharing your thoughts.
I have been at Acton Care Centre over 8 years, I feel lucky to be able to call this place home, there are fantastic people working here, the carers and activities especially one person in particular who does a lot for me, and the nursing staff, also domestic cleaning staff, have been amazing, the management team are effective in the way they are running operations ensuring a well-organised environment for the residents.
Thank you for leaving us a review. It is our pleasure to have you as part of the Acton Care Centre family! Very best wishes, Welmar.
By far the best care he's received whilst living in care. We have no concerns, and it's so reassuring to know he is so well cared for!
Thank you to all the staff at Acton Care Centre for doing such an amazing job of looking after all the residents; it means so much to Papa and us!
Thank you for sharing your experience of our home. I'm thrilled to hear feedback like this and will ensure the team hears your kind comments. Kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 10 Jul 2026
At Acton Care Centre, we know that meaningful connections play an important role in everyday life. While loneliness can affect people of all ages, bringing different generations together can be...
- 18 Dec 2025
Our residents at Acton Care Centre enjoyed a wonderfully festive Christmas food-tasting session recently. The event brought a joyful buzz to the lounge as residents, families, and staff gathered around...
- 13 Nov 2025
Acton Care Centre sparkled with joy on Monday as residents, their families, and staff came together to celebrate Diwali, the Festival of Lights. Our home was transformed with vibrant decorations,...
There are no upcoming events for Acton Care Centre.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Acton Care Centre.
Meet the Team (1)

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home that is led by the needs of her residents. Welmar is well- known in her community and regularly networks with her local community and with industry professionals for solutions to improve the home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acton Care Centre to verify any information. View our terms and conditions. Acton Care Centre has an Enhanced Service -more info.