Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
Review Us
9.6 129 Reviews
  • Acton Care Centre, London
Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that counts” - Gold Care Homes' slogan represents what people truly find important about care homes, and what they love about Acton, the staff. Acton Care Centre has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents.

A vast selection of staff can speak many different languages, enabling residents who cannot speak English with additional comfort and communication channels, which is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Views of large landscaped garden area
-        Dementia table
-        7 days a week entertainment and regular organised trips/events
-        Welcome toiletries on arrival
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities
Show Acton Care Centre on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1700
  • Self-Funded Residential Dementia Care: £1700 – £1700
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1900 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an assessment of individual's needs.

These prices are only a guideline, please contact Acton Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Welmar Patarata (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Public & Private patients welcomed
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (130)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • 10am to 7pm
    No visiting during mealtimes 12.45pm to 1.45pm

Parking

  • Free parking upon receiving a parking permit from reception.

Acton Care Centre Reviews (129)

9.6

Acton Care Centre has a Review Score of 9.6 (9.605) out of 10, based on 29 reviews in the last 2 years.
Over all time Acton Care Centre has 129 reviews.

Overall Experience
  • 76
  • 44
  • 4
  • 3
  • 2
Date Published
  • 129
  • 8
  • 12
  • 29
  • 100
Reviewer Connection to Acton Care Centre
  • 51
  • 15
  • 9
  • 7
  • 6
  • 6
  • 6
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 129, showing 21-40
Review from M E (Daughter of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Acton Care Centre coming up to a year in April this year. The staff are brilliant and really easy to communicate with about Mum's needs.
Mum has a great relationship with most of the staff also, I like how they take the time to build individual relationships with all residents. I was
really nervous about Mum going into a care home but Acton Care Centre have made the experience a little less daunting for me & Mum.
Reply from Welmar Patarata, Home Manager at Acton Care Centre

I am thrilled to hear about your positive experience at Acton Care Centre! Thanks for taking the time to share!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorraine G (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both of my parents are residents of Acton Care Centre and I have been very happy about the care that they has been provided. The rooms are always clean and tidy and I have seen that my parents have received a good level of care consistently since they arrived 5 months ago.
The staff are always friendly
and available to answer any questions that I or any family members have about how my parents are doing, or if I have any concerns. I am always greeted by a friendly smile and hello from the receptionist who goes above and beyond to help. My parents are happy with the care that they receive and I am pleased that the staff do focus on a personalised service.
The only area that I would say that requires some improvement is the laundry service. Overall it is good (always clean and nicely ironed), but a few items belonging to my parents have gotten lost, which is unfortunate. But, I do appreciate that in a care home of that size, these things will happen.
Reply from Welm, Marketing Coordinator at Acton Care Centre

Thank you for your positive feedback! We're glad your parents receive good care. Sorry to hear your comments about the laundry service, please contact our Home Manager to discuss any concerns.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kate D (Sister of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my sister most days and I find everyone so caring, when you enter reception you are greeted with a smile, the nurses are always smiling, the home is so very clean unlike some homes you have smells but this home never has bad smells. Excellent. The only issue is sometimes I feel they are short
of staff, I understand that this would be due to illness and holidays. The other issue is my sister has gotten used to certain nurses but they are being moved around to other units which does make it harder for my sister.
Reply from Welmar, Home Manager at Acton Care Centre

Hi Kate, thank you for your positive feedback! We appreciate your understanding of staffing challenges and will share it with the wider team. Regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruby E (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acton Care Centre has exceeded my expectations! The home is always clean and has a welcoming environment and the reception team always go above and beyond to help!
The nursing staff are very proactive and keep us in the loop regarding care plans etc.
Reply from Welmar Patarata, Home Manager at Acton Care Centre

We appreciate your feedback and are committed to continuously improving our care services. Thank you for sharing your thoughts.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brenda K (Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been at Acton Care Centre over 8 years, I feel lucky to be able to call this place home, there are fantastic people working here, the carers and activities especially one person in particular who does a lot for me, and the nursing staff, also domestic cleaning staff, have been amazing, the management
team are effective in the way they are running operations ensuring a well-organised environment for the residents.
Reply from Welmar, Home Manager at Acton Care Centre

Thank you for leaving us a review. It is our pleasure to have you as part of the Acton Care Centre family! Very best wishes, Welmar.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela B (Daughter-in-law of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Papa loves it at Acton Care Centre. He says everyone is so friendly, the food is good, and he enjoyed his best birthday ever!
By far the best care he's received whilst living in care. We have no concerns, and it's so reassuring to know he is so well cared for!
Thank you to all the staff at Acton
Care Centre for doing such an amazing job of looking after all the residents; it means so much to Papa and us!
Reply from Weimar, Home Manager at Acton Care Centre

Thank you for sharing your experience of our home. I'm thrilled to hear feedback like this and will ensure the team hears your kind comments. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline G (Aunt of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers attending to my niece are friendly and caring. She always seems happy and they treat her as an individual. The home is clean and welcoming and I would have no hesitation in recommending the care centre to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Zsazsa M (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely kind, caring environment. Staff were lovely, very clean and professional, as were the amenities.
Reply from Chante Woodley, Marketing Coordinator at Acton Care Centre

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care your mother is receiving at Acton Care Centre. At Acton Care Centre, we strive to provide exceptional service to all our residents. Kind regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P N (Friend of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It’s sometimes hard to find my way in the building but all staff I have met are very helpful and they are always smiling so I feel they are happy in their work. Nothing is too much trouble for them. Reception staff are very friendly and welcoming.
Reply from Chante Woodley, Marketing Coordinator at Acton Care Centre

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care your friend is receiving at Acton Care Centre, we will let the team know. At Acton Care Centre, we strive to provide exceptional care service to all our residents. Kind regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B S (Son of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care that is being given to my mum. The staff are very kind and caring and look after her well. They keep us informed of her condition.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Darren N (Son of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was recently admitted to the care home at the request of the hospital where she had been a patient.
She is presently being assessed so that decisions can be made in regards to her ongoing care.
I have on occasion asked staff members questions in relation to Mum's condition/ treatment and the answers
are always concise, thoughtful and sympathetic. As a family, I'm not sure that we could have found a nicer care home had we indeed looked for one ourselves, and when visiting Mum it is such a nice thing that I am always welcomed with a hello and a smile from all staff members.
Reply from Chante Woodley, Marketing Coordinator at Acton Care Centre

Thank you for your review! Your feedback is important to us. It's great to have you and your mother as part of our Acton Care Centre family. We will pass on your kind message to the team. Gold Care Homes, strive as a team, to work closely with our residents so we can provide the very best care for everyone in our homes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E T (Relative of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family member was admitted before Easter with a number of health conditions, Alzheimer's being one of them. The staff were friendly and caring, adapting to her changing medical needs as other problems mainly cancer progressed. It was a hard situation which all the staff handled with respect and openness
to visitors' enquiries.
Reply from Priyanka Gadhe, Marketing Administrator at Acton Care Centre

Thank you very much for taking out time to review the Acton Care Home. We are glad to hear that you’re satisfied with the quality of care your loved one received during their stay. At Acton Care Home, we strive to provide exceptional care service to all our residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A S (Daughter of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are lovely and looked after Dad well. Thank you.
Reply from Priyanka Gadhe, Marketing Administrator at Acton Care Centre

Thank you for taking the time to leave us a kind review. At Acton Care Centre, our hardworking team members strive to provide exceptional care service to all our residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dionne O (Daughter of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our Father was admitted to Acton Care Centre with acute dementia and as agreed with his family was at end of life sadly. We had one request for the home which was should he become unwell that not to send him to hospital because of the distress but to call his family and make him comfortable. This was
written down and agreed.
All of this was ignored and more worrying was the fact even though they had received and accepted contact numbers, had the wrong ones so could not contact us. The hospital did this to advise he was there where he remained until he passed some days later as he was too weak to return and even the hospital asked why had they sent him as there was no gain to doing this apart from causing distress. This made his passing distressful and hard to accept.
Reply from Jemar Legister, Marketing and Design Executive at Acton Care Centre

Thank you for taking the time to give us your feedback. We are sorry to hear that you've had a negative experience. Acton Care Home strives to provide outstanding care and ensure that all our residents live in a safe and secure environment. The team at Acton Care Centre would like to extend our heartfelt condolences for your loss. We have already taken the necessary steps to address the points you have raised privately. However, if you would like a further discussion or have any additional questions, please do not hesitate to contact our care home manager at 0208 965600.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary N (Sister of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my humble opinion, this home should rate excellent. My brother had the best of care from the wonderful staff. The people who work here are so dedicated to all of the residents and families. Thank you all so much for helping to ease an extremely difficult time. I would recommend this care home 100%.
Reply from Priyanka Gadhe, Marketing Administrator at Acton Care Centre

Thank you very much for your fantastic review. At Acton Care Centre we strive to provide exceptional care service to all our residents. We shall ensure all the team sees your wonderful words of appreciation to them. Best Wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H S (Friend of Resident) published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend spent just a few months in Acton Care Centre prior to her death. At first, she was somewhat reluctant but was immediately welcomed and soon settled in. Her physical and mental capacity declined rapidly over the last couple of months. The nursing staff were kind and gentle and the admin staff
continued to spend time in conversation with her. My feeling is she was well cared for and stimulated as far as possible throughout.
Reply from Priyanka Gadhe, Marketing Administrator at Acton Care Centre

Thank you for sharing your feedback about the care and attention your friend received at Acton Care Centre. We understand the sensitivity of the situation and are extremely sorry for your loss. We appreciate your kind words and are always here to support both residents and their families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A F (Brother of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with the staff who took care of my brother, they treated him very well and took care of all his needs and supported him when needed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R B (Son of Resident) published on 2 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very well cared for by attentive and friendly staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris A (Son of Resident) published on 30 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
They seem to be giving excellent care and it's a nice bright room, comfortable bed and kept warm. The staff are excellent, very caring. The food lets the place down, the vegetarian options are poor. You would think they would buy in food from local retail outlets if their own cooks are not good with
vegetarian meals. I have passed my comments on, let's hope there is a quick improvement.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P T (Daughter of Resident) published on 3 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has settled in at Acton Care Centre and is looked after very well and kept clean. His room is bright and comfortable. The staff are very helpful and friendly including the lady at reception and it feels like a caring environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Acton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.605 for Acton Care Centre is calculated as follows: ( (223 Excellents x 5) + (85 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 329 Ratings = 4.605
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acton Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (1)

Welmar

Welmar Patarata

Job Title: Care Home Manager Joined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home, that is led by the needs of her residents. Welmar is well- known in her community, and regularly networks with her local community and with industry professionals for solutions to improve the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acton Care Centre to verify any information. View our terms and conditions. Acton Care Centre has an Enhanced Service - more info.