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Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
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Papa loves it at Acton Care Centre. He says everyone is so friendlyAngela B(Daughter-in-law of Resident/Service User)
Acton Care Centre, London
I would recommend this care home 100%.Mary N(Sister of Resident/Service User)
Acton Care Centre, London
Every day is a good day, from early in the morning till late at night, there is always someone thereJ S(Resident / Service User)
Acton Care Centre, London

Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that...  

Care Provided by Acton Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 130 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,850 - £1,850£2,050 - £2,050
Residential Dementia Care£1,850 - £1,850£2,050 - £2,050
Nursing Care£1,850 - £1,850£2,050 - £2,050
Nursing Dementia Care£1,850 - £1,850£2,050 - £2,050

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Acton Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Welmar Patarata(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (130)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • 10am to 7pm No visiting during mealtimes 12.45pm to 1.45pm

Parking

  • Free parking upon receiving a parking permit from reception.

Acton Care Centre Reviews (141)

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9.4

Acton Care Centre has a Review Score of 9.4 (9.416) out of 10, based on 28 reviews in the last 2 years. Over all time Acton Care Centre has 141 reviews.

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Showing 141 reviews matching selected criteria
Review from D S (Mother of Resident) published on 29 April 2025 Submitted via Postal Card
Overall Experience

I visit my son regularly and find that the staff are very kind and caring, the standard of care by the nurses is of high quality. I have been visiting the carer home for over a year now and feel very welcome whenever I visit.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for your kind words! I am delighted to hear you feel welcomed and supported during your visits. Best wishes,

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Review from Rita A (Resident / Service User) published on 16 April 2025 Submitted via Postal Card
Overall Experience

Overall excellent, helpful, postive, professional. Food marginally better than hospital food and always available when requested. Staff amazing, room nice, a little larger would be nice but cosy as is. Love the fact of therapy dogs and of being able to have my own dog visit. In general as health dictates I need a care home environment, I would not wish to move anywhere else.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for your wonderful review! I am delighted to hear you're happy with the care! Warm regards,

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Review from Aileen M (Sister of Resident) published on 18 March 2025 Submitted via Postal Card
Overall Experience

I am always made very welcome by the staff on reception. I am always treated with respect by every member of the staff. The staff have gone out of their way to make my sister happy and have her needs met. The atmosphere is cheerful and bright and the rooms adequate. A cup of tea and cake has always been given. The kitchen/dining area welcomes visitors. My canine friend has always been welcome.

Reply from Welmar, Home Manager at Acton Care Centre

Thank you for leaving us a review. Warm regards,

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Review from N D (Daughter of Resident) published on 4 March 2025 Submitted via Website
Overall Experience

My father was in Acton Care Centre for a very short time, but during that period, all the staff were incredibly friendly and welcoming - both to my father and my mother when she visited him. The atmosphere in the Centre is warm and the staff genuinely care for their clients.

Reply from Welmar, Home Manager at Acton Care Centre

Thank you for such kind words and for taking the time to leave us a review. Warmest wishes.

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Review from V J (Wife of Resident) published on 18 November 2024 Submitted via Postal Card
Overall Experience

My husband is confined to his bed and cannot take part in any activities. The staff have tried to get him to go in a wheelchair but he refused. He seems to be content watching TV and looking out of the window. Would be good to have the curtains drawn. He cannot indulge in a conversation and at times looks very sad.

Reply from Welmar, Home Manager at Acton Care Centre

Thank you for taking the time to leave a review. It is very difficult both physically and emotionally for those residents who are cared for primarily in their beds due to their needs. We always encourage people to participate but must of course respect their wishes where they choose not to. We will...  

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Review from Sarah O (Daughter of Resident) published on 15 October 2024 Submitted via Website
Overall Experience

I live in Somerset and cannot visit my mother more than once a week because of work. It is very comforting to know Mum is being genuinely cared for and is happy and safe at Acton Care Centre. All of the staff from reception on arrival, the office for admin purposes, the nurses and caregivers are friendly and helpful. This is not just my opinion but also from friends of Mum who visit her during the week.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for taking the time to share your heartfelt review! We truly appreciate your kind words and support.

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Review from J S (Resident / Service User) published on 17 September 2024 Submitted via Postal Card
Overall Experience
Every day is a good day, from early in the morning till late at night, there is always someone there to help you if so needed.
The staff are excellent, on your day-to-day basics.
All the ticked relevant options will tell you all.

Facilities? Love the swimming pool, that's a joke.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for your positive feedback. We are so pleased you are satisfied with our facilities and that you feel the staff are excellent. Best Wishes.

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Review from S K (Brother of Resident) published on 16 September 2024 Submitted via Postal Card
Overall Experience

My sister seems very happy every time I visit, the staff are all so very friendly and helpful should I have any questions. I wouldn't want her anywhere else.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for this positive feedback. Our staff will be pleased to know you are content with your sister's care. Best Wishes.

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Review from Mahtab M (Sister of Resident) published on 25 April 2024 Submitted via Website
Overall Experience
We have all been very happy with the care and compassion at this place.
My sister seems settled and calmer and happier and that is what everyone wants for their loved ones when they already suffer from a debilitating illness.
They take good care of her and meet her needs. God bless them.
Thank you so much.

Kind regards.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Hello, thank you for taking the time to leave a review. We're deeply touched by your kind words and grateful for your feedback.

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Review from S L (Brother of Resident) published on 22 April 2024 Submitted via Postal Card
Overall Experience

Excellent home with great staff and very friendly. Though a bad point the room my brother is in is far too hot, and the underfloor heating is very hard to turn down, even with the thermostat. Also, my brother is left on his bed all day, and there is no urgency to get him mobile. He can walk though needs physio for 1 year we have been asking. He will rot away if he does not get mobile again.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for your positive review. Our aim at Acton Care Home is to provide our residents with the highest standards of care and support. We are sorry to read your comments and would request that you contact our Home Manager immediately on 020 8896 5600 to discuss any concerns you may have.

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Review from Angelo J (Friend of Resident) published on 17 April 2024 Submitted via Website
Overall Experience
Always a good experience when visiting a resident.
Smiling and engaged receptionist, welcoming care staff.

The food provided to the resident was wholesome and also saw that the resident is fed as she is unable to eat by themselves.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for sharing your positive experience with us. We're committed to continuing to provide excellent care for all our residents.

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Review from K G (Daughter of Resident) published on 1 March 2024 Submitted via Website
Overall Experience

My mother has been in Acton Care Centre for three years, all the staff give her fantastic care. They are helpful and always deal with any queries I may have. I would definitely recommend this home for anyone who is thinking for care for their loved ones.

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Review from D M (Daughter of Resident) published on 16 February 2024 Submitted via Website
Overall Experience

The staff are lovely, polite very helpful always available to discuss any questions or issues. The care staff are knowledgeable regarding the care of my father the 3 monthly team meetings are informative and helpful in keeping me informed of what’s going on.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for your feedback! We're delighted to hear about your positive experience with us.

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Review from K B (Daughter of Resident) published on 26 January 2024 Submitted via Website
Overall Experience

My mother is really happy at Acton Care Centre. The carers are kind and look after her very well and all the members of staff are friendly and welcoming. I would happily recommend this home to anyone.

Reply from Welmar, Home Manager at Acton Care Centre

Thank you for your excellent 5-star review of Acton Care Centre! We truly appreciate your positive feedback.

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Review from M E (Daughter of Resident) published on 26 January 2024 Submitted via Website
Overall Experience
Mum has been in Acton Care Centre coming up to a year in April this year. The staff are brilliant and really easy to communicate with about Mum's needs.

Mum has a great relationship with most of the staff also, I like how they take the time to build individual relationships with all residents. I was really nervous about Mum going into a care home but Acton Care Centre have made the experience a little less daunting for me & Mum.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

I am thrilled to hear about your positive experience at Acton Care Centre! Thanks for taking the time to share!

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Review from Lorraine G (Daughter of Resident) published on 24 January 2024 Submitted via Website
Overall Experience
Both of my parents are residents of Acton Care Centre and I have been very happy about the care that they has been provided. The rooms are always clean and tidy and I have seen that my parents have received a good level of care consistently since they arrived 5 months ago.
The staff are always friendly and available to answer any questions that I or any family members have about how my parents are doing, or if I have any concerns. I am always greeted by a friendly smile and hello from the receptionist who goes above and beyond to help. My parents are happy with the care that they receive and I am pleased that the staff do focus on a personalised service.

The only area that I would say that requires some improvement is the laundry service. Overall it is good (always clean and nicely ironed), but a few items belonging to my parents have gotten lost, which is unfortunate. But, I do appreciate that in a care home of that size, these things will happen.

Reply from Welm, Marketing Coordinator at Acton Care Centre

Thank you for your positive feedback! We're glad your parents receive good care. Sorry to hear your comments about the laundry service, please contact our Home Manager to discuss any concerns.

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Review from Kate D (Sister of Resident) published on 24 January 2024 Submitted via Website
Overall Experience

I visit my sister most days and I find everyone so caring, when you enter reception you are greeted with a smile, the nurses are always smiling, the home is so very clean unlike some homes you have smells but this home never has bad smells. Excellent. The only issue is sometimes I feel they are short of staff, I understand that this would be due to illness and holidays. The other issue is my sister has gotten used to certain nurses but they are being moved around to other units which does make it harder for my sister.

Reply from Welmar, Home Manager at Acton Care Centre

Hi Kate, thank you for your positive feedback! We appreciate your understanding of staffing challenges and will share it with the wider team. Regards.

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Review from Ruby E (Daughter of Resident) published on 17 January 2024 Submitted via Website
Overall Experience
Acton Care Centre has exceeded my expectations! The home is always clean and has a welcoming environment and the reception team always go above and beyond to help!

The nursing staff are very proactive and keep us in the loop regarding care plans etc.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

We appreciate your feedback and are committed to continuously improving our care services. Thank you for sharing your thoughts.

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Review from Brenda K (Resident / Service User) published on 15 January 2024 Submitted via Website
Overall Experience

I have been at Acton Care Centre over 8 years, I feel lucky to be able to call this place home, there are fantastic people working here, the carers and activities especially one person in particular who does a lot for me, and the nursing staff, also domestic cleaning staff, have been amazing, the management team are effective in the way they are running operations ensuring a well-organised environment for the residents.

Reply from Welmar, Home Manager at Acton Care Centre

Thank you for leaving us a review. It is our pleasure to have you as part of the Acton Care Centre family! Very best wishes, Welmar.

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Review from Angela B (Daughter-in-law of Resident) published on 11 December 2023 Submitted via Postal Card
Overall Experience
Papa loves it at Acton Care Centre. He says everyone is so friendly, the food is good, and he enjoyed his best birthday ever!
By far the best care he's received whilst living in care. We have no concerns, and it's so reassuring to know he is so well cared for!

Thank you to all the staff at Acton Care Centre for doing such an amazing job of looking after all the residents; it means so much to Papa and us!

Reply from Weimar, Home Manager at Acton Care Centre

Thank you for sharing your experience of our home. I'm thrilled to hear feedback like this and will ensure the team hears your kind comments. Kind regards.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 October 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (0)

News
  • 10 Jul 2026

    At Acton Care Centre, we know that meaningful connections play an important role in everyday life. While loneliness can affect people of all ages, bringing different generations together can be...

  • 18 Dec 2025

    Our residents at Acton Care Centre enjoyed a wonderfully festive Christmas food-tasting session recently. The event brought a joyful buzz to the lounge as residents, families, and staff gathered around...

  • 13 Nov 2025

    Acton Care Centre sparkled with joy on Monday as residents, their families, and staff came together to celebrate Diwali, the Festival of Lights. Our home was transformed with vibrant decorations,...

Upcoming Events

There are no upcoming events for Acton Care Centre.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Acton Care Centre.

Meet the Team (1)

Welmar Patarata
Welmar PatarataJob Title:Care Home ManagerJoined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home that is led by the needs of her residents. Welmar is well- known in her community and regularly networks with her local community and with industry professionals for solutions to improve the home.

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