Submit a Review for Birchwood Grange Care Home - Avery Healthcare
177 Preston Hill, Kenton, Harrow, HA3 9UY
View full details of Birchwood Grange Care Home - Avery HealthcareLatest Reviews for Birchwood Grange Care Home - Avery Healthcare
22 April 2026
My mother, in her mid 90s, has been a resident for two weeks. While on leave, I joined her daily at the Dove Ward mandir, where I met Hina leading prayers.
Hina shows compassion, professionalism, and dedication, involving all residents so no one feels excluded. During Ram Navami, I joined the arti
and saw her kindness and dignity.
Together with Edna, Ward Manager, she reassures families that their loved ones are in safe, caring hands. Thanks to Kerry, Stella & Uchenna for supporting mum's move from GM to London. Settling in is challenging due to mums likes, dislikes, and language barriers with non-Gujarati speaking carers, but we already see a positive difference. I would love all residents encouraged to have all their meals together and join daily activities. Birchwood Grange supports mums cultural and spiritual needs, helping her feel included and valued.
Thank you all for your care and professionalism.
31 March 2026
At this home really well looked after.
Had no complaints.
12 February 2026
A very good overall standard of care provided by all staff at Birchwood Grange.
My mum has been delighted to receive the kindness and thorough attention to her care that has been provided.
She also enjoys the nice meals provided.
With thanks and best wishes.
Henry.
10 February 2026
We have been here for our mother. She has had such great experience. Management, Kerry & Uche are brilliant & helpful.
Thank you all. x
21 November 2025
I have noticed a big improvement in the home the fardens look lovely and the general upkeep of the home, all due to the new manager Kerry
23 October 2025
When my mother was made a resident at the Birchwood Grange Care Home we were obviously very sad, but this particular home came very highly recommended. True to this we are exceptionally happy with all concerned at the home. We feel my mother is very well looked after with care and dignity!! All the
staff are very welcoming and always very friendly. Please pass on our unwavering thanks to all the staff at the home.
10 October 2025
Management very friendly staff excellent the whole place very clean. The food superb cannot fault anything here.
16 June 2025
Our Dad was a resident at the Birchwood Grange for the last 8 weeks of his life, and we were very impressed by the Care he received from the Carers, Nursing staff, Chefs and catering staff. All our requests were taken seriously and supported with kindness which made our Dad's last few weeks
peaceful and comfortable. In particular two nurses from the management team took personal interest to ensure we were fully supported through this difficult time. We can't thank them enough and would recommend this Home for your loved ones. The only downside if any was the GP service attached to the Home which could have been a bit more caring and responsive.
07 May 2025
I cannot get past the guilt and hurt my father's last moments has caused. My father was seen by palliative nurse on a Friday 25 October 24 and palliative medication were prescribed. As a family we knew my father was approaching the end of his life. The next day on Saturday we had to request the ward
manager of the dementia unit to administer medication to keep my father comfortable. I was there the whole day till late evening when my sister was going to sit with my father. So I could go home and have a rest. We worked it out so my father would not be alone. I mentioned to the ward manager that my sister would be spending the time with my dad next. After my sister had spent a little while with my dad she was told to leave by the night staff and the ward manager by phone. The changes in my dad looked that death would be soon. Despite my sister pleading, she was told to leave. Hence my father died alone without family present. There was no need for that. On hindsight we should have stood our ground. Bitter memories. Based on end-of-life care.
31 January 2025
I have had issues when my husband is taken out in the cold, no jacket or hat, and with being shaved, every two-three days. Also, to be encouraged to be out of bed more often.
22 October 2024
Elderly aunt admitted to Birchwood Grange Care Home 12 months ago on a palliative care discharge from hospital following a bad fall, and a resident until her recent passing. The Birchwood Grange staff provided a good standard of nursing and care to my aunt and were very supportive to her and our
family when she passed.
10 October 2024
Mummy adapted to her big life change, entering Birchwood Grange Care Home over two years ago, assisted by the special, culturally compatible cuisine and temple activities, for which we are most grateful. However, in addition to this, we must highly commend the nursing lead on Cedar unit and her team
for the loving attendance and care over our mother's last weeks. She was treated like their own family member, her clinical needs met with reassurance from community, palliative team and support given to family members.
01 August 2024
I enjoy assisting with activities as I play the piano. It is most enjoyable, making residents happy and stimulating their minds and keep them active. Birchwood Grange Care Home staff are most helpful in assisting to being residents for sing along on a Wednesday and I am willing to support Birchwood
staff.
06 February 2024
I cannot thank enough all the staff for taking care of my father-in-law. They are so caring - and polite. Made him feel that he is at home. Very friendly and welcoming staff. Always smiling and jolly. Which made all our family members relaxed that our dad is in good care at his final stages of life.
18 January 2024
Am very pleased with the staff and facilities. Food is lovely and I feel safe and secure.
18 December 2023
Birchwood Grange is a large welcoming care home with warm and friendly staff with a dedicated wing for Asian residents, with its own Vegetarian Asian Kitchen. The carers, nurses and management staff all did their best to make my mother feel welcome and comfortable during her stay
The room allocated
was spotlessly clean, and though a little compact it was adequately maintained. The food provided was good and sufficient. Common areas were clean and well-maintained.
My main criticism is the GP allocated to my mother's unit, never visited the residents in the 13 months that my mother was resident there. My mother is Diabetic and needs 6 monthly reviews. To my knowledge, this was never done, and when her blood sugar increased I had to push the nurses to get the GP to review her medication, which eventually happened after another 2 months. This is unacceptable.
Birchwood Grange is a good care home with attentive staff, let down by poor GP support (in my case). Do your due diligence.
13 December 2023
Our mum has been having respite care for the past four weeks prior to long-term care. All the staff are friendly and helpful whenever we visit and provide superb care to our mother. Also provides exercises, quizzes and one-to-one interactions to stimulate our mum. Mum also likes this place and hot
food.
11 December 2023
The home is full of smiley, caring and happy faces of staff and residents.
A clean and homely atmosphere.
The staff always want to help the residents and their relatives.
They not only care for the residents but also see their relatives are more than welcome.
Can truly recommend the home to
anyone.
11 December 2023
My mum stayed for 18 days at Birchwood Grange Care Home. She is with me now and would like me to thank everybody at the care home. She has rested very well indeed and has felt good throughout her whole stay. She wants me to thank all the staff. Everyone has been so kind. The management, the carers,
reception, the temple and the Asian kitchen staff. She has eaten very well and has loved the food.
Thank you all for a lovely stay!
20 November 2023
The staff are all so friendly and helpful whenever you visit. The unit has recently been redecorated, which makes the rooms bright and welcoming. The activities team do a great job arranging lots of different visits and interesting things that the residents can do.
Latest Reviews for Birchwood Grange Care Home - Avery Healthcare
22 April 2026
My mother, in her mid 90s, has been a resident for two weeks. While on leave, I joined her daily at the Dove Ward mandir, where I met Hina leading prayers.
Hina shows compassion, professionalism, and dedication, involving all residents so no one feels excluded. During Ram Navami, I joined the arti
and saw her kindness and dignity.
Together with Edna, Ward Manager, she reassures families that their loved ones are in safe, caring hands. Thanks to Kerry, Stella & Uchenna for supporting mum's move from GM to London. Settling in is challenging due to mums likes, dislikes, and language barriers with non-Gujarati speaking carers, but we already see a positive difference. I would love all residents encouraged to have all their meals together and join daily activities. Birchwood Grange supports mums cultural and spiritual needs, helping her feel included and valued.
Thank you all for your care and professionalism.
31 March 2026
At this home really well looked after.
Had no complaints.
12 February 2026
A very good overall standard of care provided by all staff at Birchwood Grange.
My mum has been delighted to receive the kindness and thorough attention to her care that has been provided.
She also enjoys the nice meals provided.
With thanks and best wishes.
Henry.
10 February 2026
We have been here for our mother. She has had such great experience. Management, Kerry & Uche are brilliant & helpful.
Thank you all. x
21 November 2025
I have noticed a big improvement in the home the fardens look lovely and the general upkeep of the home, all due to the new manager Kerry
23 October 2025
When my mother was made a resident at the Birchwood Grange Care Home we were obviously very sad, but this particular home came very highly recommended. True to this we are exceptionally happy with all concerned at the home. We feel my mother is very well looked after with care and dignity!! All the
staff are very welcoming and always very friendly. Please pass on our unwavering thanks to all the staff at the home.
10 October 2025
Management very friendly staff excellent the whole place very clean. The food superb cannot fault anything here.
16 June 2025
Our Dad was a resident at the Birchwood Grange for the last 8 weeks of his life, and we were very impressed by the Care he received from the Carers, Nursing staff, Chefs and catering staff. All our requests were taken seriously and supported with kindness which made our Dad's last few weeks
peaceful and comfortable. In particular two nurses from the management team took personal interest to ensure we were fully supported through this difficult time. We can't thank them enough and would recommend this Home for your loved ones. The only downside if any was the GP service attached to the Home which could have been a bit more caring and responsive.
07 May 2025
I cannot get past the guilt and hurt my father's last moments has caused. My father was seen by palliative nurse on a Friday 25 October 24 and palliative medication were prescribed. As a family we knew my father was approaching the end of his life. The next day on Saturday we had to request the ward
manager of the dementia unit to administer medication to keep my father comfortable. I was there the whole day till late evening when my sister was going to sit with my father. So I could go home and have a rest. We worked it out so my father would not be alone. I mentioned to the ward manager that my sister would be spending the time with my dad next. After my sister had spent a little while with my dad she was told to leave by the night staff and the ward manager by phone. The changes in my dad looked that death would be soon. Despite my sister pleading, she was told to leave. Hence my father died alone without family present. There was no need for that. On hindsight we should have stood our ground. Bitter memories. Based on end-of-life care.
31 January 2025
I have had issues when my husband is taken out in the cold, no jacket or hat, and with being shaved, every two-three days. Also, to be encouraged to be out of bed more often.
22 October 2024
Elderly aunt admitted to Birchwood Grange Care Home 12 months ago on a palliative care discharge from hospital following a bad fall, and a resident until her recent passing. The Birchwood Grange staff provided a good standard of nursing and care to my aunt and were very supportive to her and our
family when she passed.
10 October 2024
Mummy adapted to her big life change, entering Birchwood Grange Care Home over two years ago, assisted by the special, culturally compatible cuisine and temple activities, for which we are most grateful. However, in addition to this, we must highly commend the nursing lead on Cedar unit and her team
for the loving attendance and care over our mother's last weeks. She was treated like their own family member, her clinical needs met with reassurance from community, palliative team and support given to family members.
01 August 2024
I enjoy assisting with activities as I play the piano. It is most enjoyable, making residents happy and stimulating their minds and keep them active. Birchwood Grange Care Home staff are most helpful in assisting to being residents for sing along on a Wednesday and I am willing to support Birchwood
staff.
06 February 2024
I cannot thank enough all the staff for taking care of my father-in-law. They are so caring - and polite. Made him feel that he is at home. Very friendly and welcoming staff. Always smiling and jolly. Which made all our family members relaxed that our dad is in good care at his final stages of life.
18 January 2024
Am very pleased with the staff and facilities. Food is lovely and I feel safe and secure.
18 December 2023
Birchwood Grange is a large welcoming care home with warm and friendly staff with a dedicated wing for Asian residents, with its own Vegetarian Asian Kitchen. The carers, nurses and management staff all did their best to make my mother feel welcome and comfortable during her stay
The room allocated
was spotlessly clean, and though a little compact it was adequately maintained. The food provided was good and sufficient. Common areas were clean and well-maintained.
My main criticism is the GP allocated to my mother's unit, never visited the residents in the 13 months that my mother was resident there. My mother is Diabetic and needs 6 monthly reviews. To my knowledge, this was never done, and when her blood sugar increased I had to push the nurses to get the GP to review her medication, which eventually happened after another 2 months. This is unacceptable.
Birchwood Grange is a good care home with attentive staff, let down by poor GP support (in my case). Do your due diligence.
13 December 2023
Our mum has been having respite care for the past four weeks prior to long-term care. All the staff are friendly and helpful whenever we visit and provide superb care to our mother. Also provides exercises, quizzes and one-to-one interactions to stimulate our mum. Mum also likes this place and hot
food.
11 December 2023
The home is full of smiley, caring and happy faces of staff and residents.
A clean and homely atmosphere.
The staff always want to help the residents and their relatives.
They not only care for the residents but also see their relatives are more than welcome.
Can truly recommend the home to
anyone.
11 December 2023
My mum stayed for 18 days at Birchwood Grange Care Home. She is with me now and would like me to thank everybody at the care home. She has rested very well indeed and has felt good throughout her whole stay. She wants me to thank all the staff. Everyone has been so kind. The management, the carers,
reception, the temple and the Asian kitchen staff. She has eaten very well and has loved the food.
Thank you all for a lovely stay!
20 November 2023
The staff are all so friendly and helpful whenever you visit. The unit has recently been redecorated, which makes the rooms bright and welcoming. The activities team do a great job arranging lots of different visits and interesting things that the residents can do.