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Birchwood Grange Care Home - Avery Healthcare

177 Preston Hill, Kenton, Harrow, London HA3 9UY
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The staff went above and beyond with their care and kindness.L B(Granddaughter of Resident/Service User)
Birchwood Grange Care Home - Avery Healthcare, Harrow
The cleaning regime is regular and thoroughJ G(Daughter of Resident/Service User)
Birchwood Grange Care Home - Avery Healthcare, Harrow
Birchwood Grange Care Home - Avery Healthcare, Harrow

A diverse and inclusive setting, Birchwood Grange Care Home fosters a strong and nourishing community. Residents benefit from top-tier care and companionship, enhancing their comfort later in life. Couples or companions continuing their care journey together are warmly embraced in the home, which provides residential, respite, and dementia care.

Approaching the home is a memorable experience, with unique decorative flowers and ornamental animals inspired by the energetic and popular staff team....  

Care Provided by Birchwood Grange Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,150From £1,500
Residential Dementia CareFrom £1,250From £1,610
Nursing CareFrom £1,250From £1,610
Nursing Dementia CareFrom £1,350From £1,720

Contact Birchwood Grange Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kerry Richards(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (150)
  • Single Rooms with ensuite Wet Room (2)

Birchwood Grange Care Home - Avery Healthcare Reviews (179)

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9.0

Birchwood Grange Care Home - Avery Healthcare has a Review Score of 9.0 (8.956) out of 10, based on 15 reviews in the last 2 years. Over all time Birchwood Grange Care Home - Avery Healthcare has 179 reviews.

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Showing 179 reviews matching selected criteria
Review from M P (Wife of Resident) published on 29 June 2026 Submitted via Postal Card
Overall Experience

My husband enjoyed every day at Birchwood Grange. The staff couldn't do enough for him, alway's had a smile on their face's. His room was cleaned every day. My husband has Parkinson's his needs are great, nothing was to much trouble for the staff.

Reply from Kerry Richards, General Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you very much for taking the time to review us, it was our pleasure. A very lovely gentleman to support.

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Review from D D (Daughter of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience

Staff very caring and home very clean and food options excellent.

Reply from Kerry Richards, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for your positive feedback. We're pleased to hear you found our staff caring, the home clean, and the food options excellent. Your comments are greatly appreciated by the whole team.

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Review from S P (Daughter of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience
Birchwood Grange care home organized a wonderful party to celebrate my mother's 100 yr birthday. I whole heartedly appreciate the effort put in by all the staff members to make it such a joyous occassion for us to remember.

Participation of the residents and staff was wholly encouraged and all of us together had a lovely celebration. Thank you to Birchwood care home management and the staff and residents.

Reply from Kerry Richards, General Manager at Birchwood Grange Care Home - Avery Healthcare
Thank you so much for your lovely feedback and kind words.
We were absolutely delighted to celebrate such an incredible milestone with Mum and your family. Reaching 100 years old is special, and it was an honour for all of us at Birchwood Grange to be part of such a memorable occasion.

Our team...  

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Review from P H (Daughter of Resident) published on 22 April 2026 Submitted via Website
Overall Experience
My mother, in her mid 90s, has been a resident for two weeks. While on leave, I joined her daily at the Dove Ward mandir, where I met Hina leading prayers.
Hina shows compassion, professionalism, and dedication, involving all residents so no one feels excluded. During Ram Navami, I joined the arti and saw her kindness and dignity.
Together with Edna, Ward Manager, she reassures families that their loved ones are in safe, caring hands. Thanks to Kerry, Stella & Uchenna for supporting mum's move from GM to London. Settling in is challenging due to mums likes, dislikes, and language barriers with non-Gujarati speaking carers, but we already see a positive difference. I would love all residents encouraged to have all their meals together and join daily activities. Birchwood Grange supports mums cultural and spiritual needs, helping her feel included and valued.

Thank you all for your care and professionalism.

Reply from Kerry Richards, General Manager at Birchwood Grange Care Home - Avery Healthcare
Thank you for your kind and thoughtful review.
We're delighted to hear Mum is beginning to settle in and that you feel reassured by the care she is receiving. Your lovely feedback about Hina, Edna, and the wider team will be shared with them, they will truly appreciate it.

Thank you also for your...  

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Review from R D (Resident / Service User) published on 31 March 2026 Submitted via Postal Card
Overall Experience
At this home really well looked after.

Had no complaints.

Reply from Kerry Richards, General Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review us Roy. It is a pleasure to have you here at Birchwood Grange.

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Review from Henry T (Son of Resident) published on 12 February 2026 Submitted via Postal Card
Overall Experience
A very good overall standard of care provided by all staff at Birchwood Grange.
My mum has been delighted to receive the kindness and thorough attention to her care that has been provided.
She also enjoys the nice meals provided.
With thanks and best wishes.

Henry.

Reply from Kerry Richards, General Manager at Birchwood Grange Care Home - Avery Healthcare
Dear Henry,
Thank you very much for your kind words. Were delighted to hear that your mum is happy with the care shes receiving and enjoying the meals as well.
Your feedback means a great deal to our whole team.
With best wishes,

The Birchwood Grange Team

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Review from Nanda P (Daughter of Resident) published on 10 February 2026 Submitted via Postal Card
Overall Experience
We have been here for our mother. She has had such great experience. Management, Kerry & Uche are brilliant & helpful.

Thank you all. x

Reply from Kerry Richards, General Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you very much Nanda for taking the time to complete a review for us, we appreciate your support. It's a pleasure to support Mum and see her lovely smiles each day.

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Review from W H (Husband of Resident) published on 21 November 2025 Submitted via Postal Card
Overall Experience

I have noticed a big improvement in the home the fardens look lovely and the general upkeep of the home, all due to the new manager Kerry

Reply from Uchenna Ibeakanma, Moving-In-Coordinator at Birchwood Grange Care Home - Avery Healthcare

Thank you very much for your kind review, it means a lot to receive positive praise.

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Review from Mayur P (Son of Resident) published on 23 October 2025 Submitted via Postal Card
Overall Experience

When my mother was made a resident at the Birchwood Grange Care Home we were obviously very sad, but this particular home came very highly recommended. True to this we are exceptionally happy with all concerned at the home. We feel my mother is very well looked after with care and dignity!! All the staff are very welcoming and always very friendly. Please pass on our unwavering thanks to all the staff at the home.

Reply from Kerry Richards, General Manager at Birchwood Grange Care Home - Avery Healthcare
Thank you for your kind words and thoughtful feedback. We're so pleased to hear that your mother is happy and well cared for at Birchwood.
I will make sure to share your lovely feedback with all the staff - it will mean a lot to them to know their efforts are appreciated.

Thank you very much for taking the time to send your appreciation.

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Review from Yogesh P (Son of Resident) published on 10 October 2025 Submitted via Postal Card
Overall Experience

Management very friendly staff excellent the whole place very clean. The food superb cannot fault anything here.

Reply from Kerry Richards, General Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you very much for taking the time to share your kind words about Birchwood Grange.

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Review from Hansa M (Daughter of Resident) published on 16 June 2025 Submitted via Website
Overall Experience

Our Dad was a resident at the Birchwood Grange for the last 8 weeks of his life, and we were very impressed by the Care he received from the Carers, Nursing staff, Chefs and catering staff. All our requests were taken seriously and supported with kindness which made our Dad's last few weeks peaceful and comfortable. In particular two nurses from the management team took personal interest to ensure we were fully supported through this difficult time. We can't thank them enough and would recommend this Home for your loved ones. The only downside if any was the GP service attached to the Home which could have been a bit more caring and responsive.

Reply from Kerry Richards, Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for your lovely review.It was truly an honour to care for your Dad during the last weeks of his life. We're so pleased to hear that you felt supported and that our team helped make his time with us peaceful and comfortable. That really means a lot to us.Your kind words about our...  

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Review from Jayshree N (Daughter of Resident) published on 7 May 2025 Submitted via Postal Card
Overall Experience

I cannot get past the guilt and hurt my father's last moments has caused. My father was seen by palliative nurse on a Friday 25 October 24 and palliative medication were prescribed. As a family we knew my father was approaching the end of his life. The next day on Saturday we had to request the ward manager of the dementia unit to administer medication to keep my father comfortable. I was there the whole day till late evening when my sister was going to sit with my father. So I could go home and have a rest. We worked it out so my father would not be alone. I mentioned to the ward manager that my sister would be spending the time with my dad next. After my sister had spent a little while with my dad she was told to leave by the night staff and the ward manager by phone. The changes in my dad looked that death would be soon. Despite my sister pleading, she was told to leave. Hence my father died alone without family present. There was no need for that. On hindsight we should have stood our ground. Bitter memories. Based on end-of-life care.

Reply from Imran Hasan, Client Liaison Manager at Birchwood Grange Care Home - Avery Healthcare

We're extremely sorry to hear about your experience. Losing a loved one is always difficult, and we recognise how important it is for families to be present and supported during such a deeply emotional time. Your feedback is taken very seriously, and we would be grateful for the opportunity to...  

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Review from L P (Wife of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience

I have had issues when my husband is taken out in the cold, no jacket or hat, and with being shaved, every two-three days. Also, to be encouraged to be out of bed more often.

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Review from P W (Nephew of Resident) published on 22 October 2024 Submitted via Postal Card
Overall Experience

Elderly aunt admitted to Birchwood Grange Care Home 12 months ago on a palliative care discharge from hospital following a bad fall, and a resident until her recent passing. The Birchwood Grange staff provided a good standard of nursing and care to my aunt and were very supportive to her and our family when she passed.

Reply from Earl Elliott, Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for reviewing Birchwood Grange, and sharing the with the community your satisfaction for the care and support provided to your aunt.

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Review from N M (Daughter of Resident) published on 10 October 2024 Submitted via Postal Card
Overall Experience

Mummy adapted to her big life change, entering Birchwood Grange Care Home over two years ago, assisted by the special, culturally compatible cuisine and temple activities, for which we are most grateful. However, in addition to this, we must highly commend the nursing lead on Cedar unit and her team for the loving attendance and care over our mother's last weeks. She was treated like their own family member, her clinical needs met with reassurance from community, palliative team and support given to family members.

Reply from Earl Elliott, Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for reviewing our service and happy to know that Mom has adapted so well and thanks also for entrusting her care to us, we are one family.

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Review from Eileen D (Regular Volunteer) published on 1 August 2024 Submitted via Postal Card
Overall Experience

I enjoy assisting with activities as I play the piano. It is most enjoyable, making residents happy and stimulating their minds and keep them active. Birchwood Grange Care Home staff are most helpful in assisting to being residents for sing along on a Wednesday and I am willing to support Birchwood staff.

Reply from Earl Elliott, Manager at Birchwood Grange Care Home - Avery Healthcare

Good day, thank you for reviewing our service. We continue to focus on the provision of person-centred care and that includes meaningful activities. Regards, Earl.

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Review from D P (Daughter-in-law of Resident) published on 6 February 2024 Submitted via Postal Card
Overall Experience

I cannot thank enough all the staff for taking care of my father-in-law. They are so caring - and polite. Made him feel that he is at home. Very friendly and welcoming staff. Always smiling and jolly. Which made all our family members relaxed that our dad is in good care at his final stages of life.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for your lovely review. we really appreciate your kind words. we never underestimate the emotional strain families and residents have when making the decision to move a loved one into a care home, and the reassurance you get when the home is able to support you. I am pleased everything is going well. My door is always open if ever you need any further support.

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Review from Terence S (Son of Resident) published on 18 January 2024 Submitted via Postal Card
Overall Experience

Am very pleased with the staff and facilities. Food is lovely and I feel safe and secure.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for your lovely comment, I agree, the food is amazing. we are very fortunate to have two award-winning chefs at Birchwood Grange who do an amazing job at providing nutritional and culturally diverse menus. I am pleased you enjoy it.

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Review from B S (Son of Resident) published on 18 December 2023 Submitted via Website
Overall Experience
Birchwood Grange is a large welcoming care home with warm and friendly staff with a dedicated wing for Asian residents, with its own Vegetarian Asian Kitchen. The carers, nurses and management staff all did their best to make my mother feel welcome and comfortable during her stay
The room allocated was spotlessly clean, and though a little compact it was adequately maintained. The food provided was good and sufficient. Common areas were clean and well-maintained.
My main criticism is the GP allocated to my mother's unit, never visited the residents in the 13 months that my mother was resident there. My mother is Diabetic and needs 6 monthly reviews. To my knowledge, this was never done, and when her blood sugar increased I had to push the nurses to get the GP to review her medication, which eventually happened after another 2 months. This is unacceptable.

Birchwood Grange is a good care home with attentive staff, let down by poor GP support (in my case). Do your due diligence.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for your kind review. I will share your feedback with the team who I know will be delighted. The GP system works differently post-Covid pandemic, with them sending their advanced nurse practitioners in to complete the medical rounds every week and then they liaise directly with...  

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Review from Thangarajah R (Son of Resident) published on 13 December 2023 Submitted via Website
Overall Experience

Our mum has been having respite care for the past four weeks prior to long-term care. All the staff are friendly and helpful whenever we visit and provide superb care to our mother. Also provides exercises, quizzes and one-to-one interactions to stimulate our mum. Mum also likes this place and hot food.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for taking the time to write such a lovely report. Your comments are truly appreciated and I will share them with the team. Birchwood Grange is a very unique care home with a real family feel. I am so pleased your mum enjoyed her respite stay.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 December 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (31) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 14 Feb 2025

    We went out and about for our promotions of the Open Day which will be held on Saturday, 22nd February. We were warmly welcomed by the discharge team at St....

Upcoming Events

There are no upcoming events for Birchwood Grange Care Home - Avery Healthcare.

Awards / Recognitions (20)

Accreditations

There are no accreditations posted yet for Birchwood Grange Care Home - Avery Healthcare.

Meet the Team (1)

Kerry Richards
Kerry RichardsJob Title:General ManagerJoined: 2025

I’m Kerry, General Manager at Birchwood Grange Care Home, with nearly 30 years in health and social care. My background includes domiciliary care, residential services, and supported living for people with learning disabilities. I’ve led home care services and most recently worked with a charity where I was proud to oversee CQC Outstanding-rated services.

Honesty, integrity, and respect guide my work and are at the heart of everything I do. I’m passionate about championing the care profession and supporting staff to deliver the best possible care. I’m proud to lead a dedicated team providing high-quality care in a warm, welcoming environment, and I look forward to showing you what makes Birchwood Grange so special.

Frequently Asked Questions about Birchwood Grange Care Home - Avery Healthcare

What types of Care is Birchwood Grange Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Birchwood Grange Care Home - Avery Healthcare have?

There are 150 Single Rooms.

What are the Facilities & Services at Birchwood Grange Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Birchwood Grange Care Home - Avery Healthcare to the centre of Harrow?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

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