Birchwood Grange Care Home - Avery Healthcare

177 Preston Hill, Kenton, Harrow HA3 9UY
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9.1 171 Reviews
  • Birchwood Grange Care Home - Avery Healthcare, Harrow
A diverse and inclusive setting, Birchwood Grange Care Home fosters a strong and nourishing community. Residents benefit from top-tier care and companionship, enhancing their comfort later in life. Couples or companions continuing their care journey together are warmly embraced in the home, which provides residential, respite, and dementia care.

Approaching the home is a memorable experience, with unique decorative flowers and ornamental animals inspired by the energetic and popular staff team. Their 'je ne sais quoi' brings a unique charm to Birchwood Grange.

A visit is worthwhile to learn about the team's exceptional residential care and companionship. The home features its own hair salon, café and garden, offering gardening opportunities for residents.

If you'd like to stay up to date with everything going on at the Harrow care home, take a look at their Facebook page.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: £1500 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

These prices are only a guideline, please contact Birchwood Grange Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kerry Richards (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (150)
  • Single Rooms with Ensuite Wet Room (2)

Birchwood Grange Care Home - Avery Healthcare Reviews (171)

9.1

Birchwood Grange Care Home - Avery Healthcare has a Review Score of 9.1 (9.097) out of 10, based on 22 reviews in the last 2 years.
Over all time Birchwood Grange Care Home - Avery Healthcare has 171 reviews.

Overall Experience
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Date Published
  • 171
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Reviewer Connection to Birchwood Grange Care Home - Avery Healthcare
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Total of 171, showing 1-20
Review from Hansa M (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad was a resident at the Birchwood Grange for the last 8 weeks of his life, and we were very impressed by the Care he received from the Carers, Nursing staff, Chefs and catering staff. All our requests were taken seriously and supported with kindness which made our Dad's last few weeks peaceful
and comfortable. In particular two nurses from the management team took personal interest to ensure we were fully supported through this difficult time. We can't thank them enough and would recommend this Home for your loved ones. The only downside if any was the GP service attached to the Home which could have been a bit more caring and responsive.
Reply from Kerry Richards, Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for your lovely review.It was truly an honour to care for your Dad during the last weeks of his life. We're so pleased to hear that you felt supported and that our team helped make his time with us peaceful and comfortable. That really means a lot to us.Your kind words about our carers, nurses, chefs, and catering staff have been shared with everyone, and they were very touched. We're especially glad that two of our management nurses were able to support you personally - they will be so happy to know they made a difference.We also appreciate your feedback about the GP service. We're always working to improve and will continue to do our best to make sure every part of our care is as kind and responsive as it should be.Thank you again for your trust and for recommending us. Our thoughts are with you and your family during this time.Warm regards,The Birchwood Grange Team

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Review from Jayshree N (Daughter of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I cannot get past the guilt and hurt my father's last moments has caused. My father was seen by palliative nurse on a Friday 25 October 24 and palliative medication were prescribed. As a family we knew my father was approaching the end of his life. The next day on Saturday we had to request the ward
manager of the dementia unit to administer medication to keep my father comfortable. I was there the whole day till late evening when my sister was going to sit with my father. So I could go home and have a rest. We worked it out so my father would not be alone. I mentioned to the ward manager that my sister would be spending the time with my dad next. After my sister had spent a little while with my dad she was told to leave by the night staff and the ward manager by phone. The changes in my dad looked that death would be soon. Despite my sister pleading, she was told to leave. Hence my father died alone without family present. There was no need for that. On hindsight we should have stood our ground. Bitter memories. Based on end-of-life care.
Reply from Imran Hasan, Client Liaison Manager at Birchwood Grange Care Home - Avery Healthcare

We're extremely sorry to hear about your experience. Losing a loved one is always difficult, and we recognise how important it is for families to be present and supported during such a deeply emotional time. Your feedback is taken very seriously, and we would be grateful for the opportunity to speak with you directly to better understand what happened and offer any support we can. Please do feel free to contact the home directly at a time that is right for you.

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Review from L P (Wife of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had issues when my husband is taken out in the cold, no jacket or hat, and with being shaved, every two-three days. Also, to be encouraged to be out of bed more often.
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Review from P W (Nephew of Resident) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Elderly aunt admitted to Birchwood Grange Care Home 12 months ago on a palliative care discharge from hospital following a bad fall, and a resident until her recent passing. The Birchwood Grange staff provided a good standard of nursing and care to my aunt and were very supportive to her and our family
when she passed.
Reply from Earl Elliott, Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for reviewing Birchwood Grange, and sharing the with the community your satisfaction for the care and support provided to your aunt.

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Review from N M (Daughter of Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mummy adapted to her big life change, entering Birchwood Grange Care Home over two years ago, assisted by the special, culturally compatible cuisine and temple activities, for which we are most grateful. However, in addition to this, we must highly commend the nursing lead on Cedar unit and her team
for the loving attendance and care over our mother's last weeks. She was treated like their own family member, her clinical needs met with reassurance from community, palliative team and support given to family members.
Reply from Earl Elliott, Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for reviewing our service and happy to know that Mom has adapted so well and thanks also for entrusting her care to us, we are one family.

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Review from Eileen D (Regular Volunteer) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy assisting with activities as I play the piano. It is most enjoyable, making residents happy and stimulating their minds and keep them active. Birchwood Grange Care Home staff are most helpful in assisting to being residents for sing along on a Wednesday and I am willing to support Birchwood
staff.
Reply from Earl Elliott, Manager at Birchwood Grange Care Home - Avery Healthcare

Good day, thank you for reviewing our service. We continue to focus on the provision of person-centred care and that includes meaningful activities. Regards, Earl.

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Review from D P (Daughter-in-law of Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank enough all the staff for taking care of my father-in-law. They are so caring - and polite. Made him feel that he is at home. Very friendly and welcoming staff. Always smiling and jolly. Which made all our family members relaxed that our dad is in good care at his final stages of life.
Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for your lovely review. we really appreciate your kind words. we never underestimate the emotional strain families and residents have when making the decision to move a loved one into a care home, and the reassurance you get when the home is able to support you. I am pleased everything is going well. My door is always open if ever you need any further support.

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Review from Terence S (Son of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Am very pleased with the staff and facilities. Food is lovely and I feel safe and secure.
Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for your lovely comment, I agree, the food is amazing. we are very fortunate to have two award-winning chefs at Birchwood Grange who do an amazing job at providing nutritional and culturally diverse menus. I am pleased you enjoy it.

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Review from B S (Son of Resident) published on 18 December 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Birchwood Grange is a large welcoming care home with warm and friendly staff with a dedicated wing for Asian residents, with its own Vegetarian Asian Kitchen. The carers, nurses and management staff all did their best to make my mother feel welcome and comfortable during her stay
The room allocated
was spotlessly clean, and though a little compact it was adequately maintained. The food provided was good and sufficient. Common areas were clean and well-maintained.
My main criticism is the GP allocated to my mother's unit, never visited the residents in the 13 months that my mother was resident there. My mother is Diabetic and needs 6 monthly reviews. To my knowledge, this was never done, and when her blood sugar increased I had to push the nurses to get the GP to review her medication, which eventually happened after another 2 months. This is unacceptable.
Birchwood Grange is a good care home with attentive staff, let down by poor GP support (in my case). Do your due diligence.
Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for your kind review. I will share your feedback with the team who I know will be delighted. The GP system works differently post-Covid pandemic, with them sending their advanced nurse practitioners in to complete the medical rounds every week and then they liaise directly with the GP. Most GPs do ward rounds on a monthly basis but not all of them. Please feel free to direct your comments directly with the GP practice involved if you wish. I will happily supply contact addresses and telephone numbers if you give me a call.
Take care.

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Review from Thangarajah R (Son of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been having respite care for the past four weeks prior to long-term care. All the staff are friendly and helpful whenever we visit and provide superb care to our mother. Also provides exercises, quizzes and one-to-one interactions to stimulate our mum. Mum also likes this place and hot food.
Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for taking the time to write such a lovely report. Your comments are truly appreciated and I will share them with the team. Birchwood Grange is a very unique care home with a real family feel. I am so pleased your mum enjoyed her respite stay.

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Review from Anton G (Son-in-law of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is full of smiley, caring and happy faces of staff and residents.
A clean and homely atmosphere.
The staff always want to help the residents and their relatives.
They not only care for the residents but also see their relatives are more than welcome.
Can truly recommend the home to anyone.
Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so very much for such a lovely review. The staff at Birchwood Grange are a fabulous team of people who work tirelessly to ensure all residents and staff are supported and happy, so it is lovely when this is acknowledged. Thank you.

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Review from Shailesh J (Son of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed for 18 days at Birchwood Grange Care Home. She is with me now and would like me to thank everybody at the care home. She has rested very well indeed and has felt good throughout her whole stay. She wants me to thank all the staff. Everyone has been so kind. The management, the carers,
reception, the temple and the Asian kitchen staff. She has eaten very well and has loved the food.
Thank you all for a lovely stay!
Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

I am so pleased your mum enjoyed her respite stay. We understand that a stay in a care home can seem somewhat daunting, but I am happy to hear that your mum was able to enjoy all aspects of Birchwood Grange, and we hope to see her again soon.

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Review from Jane S (Daughter of Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all so friendly and helpful whenever you visit. The unit has recently been redecorated, which makes the rooms bright and welcoming. The activities team do a great job arranging lots of different visits and interesting things that the residents can do.
Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to write such a lovely review and acknowledge the changes made to the unit. It is very much appreciated.
My thoughts are with you and your family at this sad time.

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Review from Dilip D (Resident) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I got admitted into the Birchwood Grange Care Home in Preston Road 12 weeks ago.
I genuinely feel that both my family and I got saved by this care home. I was in a very bad state to cope with, looking after me 24/7.
This care home has provided superb nursing care with friendly staff as well as delicious
food, which helps in getting one better. Also, provides daily activities such as exercises, quizzes and outings to local interesting places.
Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so very much for submitting such a heartfelt review. It is so nice to get this type of feedback from our residents. I am pleased to hear you are making such great progress.

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Review from A C (Son-in-law of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall, I am happy with the care provided for my mother-in-law. The care provided by staff is very good and that makes her very happy.
Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for your comments, I am so pleased your mother-in-law is happy.
Please let me know if there is anything we can improve on. My door is always open and I am always happy to meet with you.

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Review from B H (Husband of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is very happy here. I am satisfied with the home and the staff and nurses are excellent at what they do.
Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for your lovely review, The staff at Birchwood Grange work very hard to look after our lovely residents and they will be so proud to read your kind words.

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Review from R M (Son of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful nursing home with excellent nursing, caring and management staff. Everything from reception to catering staff, words and support staff are thoroughly professional and very pleasant. In summary, I have all praise and zero concerns.
Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for such a lovely review. I am always so proud of my amazing team. Birchwood Grange is such a friendly community and i am thrilled your dad is so settled and doing well.

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Review from D S (Daughter of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very friendly atmosphere - no complaints.
Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for your kind words. Birchwood has a very special, friendly atmosphere, and we like to think of ourselves as one big family where everyone is welcome.

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Review from V L (Daughter of Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I and my family are very grateful for the care my mother is receiving from Birchwood Grange Care Home. She's well looked after and we feel at ease that my mother is in good care.
The staff at Birchwood are always helpful. You guys have hearts of gold.
Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for such a beautiful review - it takes a certain type of person to work in a care home and I am so happy you acknowledge this in your comments. Hearts of gold is a beautiful description. I will make sure that your feedback is shared with the team, I know they will really appreciate your kind words.
Linda.

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Review from Harish S (Son of Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Birchwood Grange Care Home is an exceptional care home which cares for and looks after all the residents, who have different ailments, with utmost professionalism but with an added human touch. The receptionist is a very kind, caring and polite lady. She is extremely helpful and goes out of her way
to help others.
Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Dear Harish, thank you for such a lovely review. Birchwood Grange is a very diverse community which is celebrated every day. I like to think it has a family feel so everyone feels welcome.
Linda.

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Current Review Score: 9.1 (9.097)

Overview of Review Score

The Review Score of 9.1 (9.097) out of 10 for Birchwood Grange Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.464 for Birchwood Grange Care Home - Avery Healthcare is calculated as follows: ( (158 Excellents x 5) + (74 Goods x 4) + (22 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 261 Ratings = 4.464
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.633 Points relating to the number of positive Reviews for Birchwood Grange Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 19 Positive Reviews ÷ 30 = 0.633
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (1)

Kerry

Kerry Richards

Job Title: General Manager Joined: 2025

I’m Kerry, General Manager at Birchwood Grange Care Home, with nearly 30 years in health and social care. My background includes domiciliary care, residential services, and supported living for people with learning disabilities. I’ve led home care services and most recently worked with a charity where I was proud to oversee CQC Outstanding-rated services.


Honesty, integrity, and respect guide my work and are at the heart of everything I do. I’m passionate about championing the care profession and supporting staff to deliver the best possible care. I’m proud to lead a dedicated team providing high-quality care in a warm, welcoming environment, and I look forward to showing you what makes Birchwood Grange so special.

Frequently Asked Questions about Birchwood Grange Care Home - Avery Healthcare

What types of Care is Birchwood Grange Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Birchwood Grange Care Home - Avery Healthcare have?

There are 150 Single Rooms.

What are the Facilities & Services at Birchwood Grange Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birchwood Grange Care Home - Avery Healthcare to the centre of Harrow?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchwood Grange Care Home - Avery Healthcare to verify any information. View our terms and conditions. Birchwood Grange Care Home - Avery Healthcare has an Enhanced Service - more info.