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Birchwood Grange Care Home - Avery Healthcare

177 Preston Hill, Kenton, Harrow, London HA3 9UY
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The staff went above and beyond with their care and kindness.L B(Granddaughter of Resident/Service User)
Birchwood Grange Care Home - Avery Healthcare, Harrow
The cleaning regime is regular and thoroughJ G(Daughter of Resident/Service User)
Birchwood Grange Care Home - Avery Healthcare, Harrow
Birchwood Grange Care Home - Avery Healthcare, Harrow

A diverse and inclusive setting, Birchwood Grange Care Home fosters a strong and nourishing community. Residents benefit from top-tier care and companionship, enhancing their comfort later in life. Couples or companions continuing their care journey together are warmly embraced in the home, which provides residential, respite, and dementia care.

Approaching the home is a memorable experience, with unique decorative flowers and ornamental animals inspired by the energetic and popular staff team....  

Care Provided by Birchwood Grange Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,150From £1,500
Residential Dementia CareFrom £1,250From £1,610
Nursing CareFrom £1,250From £1,610
Nursing Dementia CareFrom £1,350From £1,720

Contact Birchwood Grange Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kerry Richards(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (150)
  • Single Rooms with ensuite Wet Room (2)

Birchwood Grange Care Home - Avery Healthcare Reviews (179)

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8.9

Birchwood Grange Care Home - Avery Healthcare has a Review Score of 8.9 (8.870) out of 10, based on 15 reviews in the last 2 years. Over all time Birchwood Grange Care Home - Avery Healthcare has 179 reviews.

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Review from K P (Granddaughter of Resident) published on 28 March 2023 Submitted via Postal Card
Overall Experience

The staff at Birchwood Grange Care Home are excellent and kind. The management team are professional and experienced. They care for my grandma who has dementia, with dignity and patience. We cannot thank the team enough for looking after our 92-year-old grandma. We would recommend this home to other families and carers.

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is a true pleasure to care for your grandma, giving you and your family the peace of mind that you deserve. Best wishes.

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Review from S K (Son of Resident) published on 22 February 2023 Submitted via Website
Overall Experience

The care home has provided excellent care for my father since he moved there. It was a difficult decision and journey for my family and I, but the staff and management have been extremely accommodating in meeting his needs. They have made the difficult process of having a loved one in a care home easier to accept and it is comforting to know that he is surrounded by such caring staff.

Reply from Elizabeth Kirby, Recruitment coordinator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow. We are delighted to hear how happy you are with the care your father has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We understand that...  

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Review from L B (Granddaughter of Resident) published on 6 January 2023 Submitted via Website
Overall Experience

Care was second to none. The staff went above and beyond with their care and kindness. The manager was always approachable and helpful which was very reassuring. The management team is also excellent and always on hand to listen.

Reply from Ryan Farrelly, Marketing Assistant at Birchwood Grange Care Home - Avery Healthcare

Thank you for reviewing Birchwood Grange Care Home. We are delighted to hear such positive feedback about the care your loved one received. I will be sure to pass this on to the rest of our team. Best Wishes.

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Review from Elizabeth J (Daughter of Resident) published on 7 November 2022 Submitted via Postal Card
Overall Experience

My mother who died last week had been a resident at Birchwood Grange Care Home for ten years. When Avery took over mum went into a nursing unit. The care she received from the staff was first class, she survived the pandemic to die peacefully at 98 years. She was treated as an individual, they loved her staff and doctors alike, and gave me every support towards the end of mum's life.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so very much for your lovely kind words. Looking after your mum was our absolute pleasure, she became very much a part of the Birchwood Grange family. Thank you for trusting us with her care. We all miss her terribly and your frequent visits too. I am sending my love and best wishes to...  

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Review from Brenda B (Wife of Resident) published on 29 June 2022 Submitted via Postal Card
Overall Experience

My husband has been in Birchwood Grange for four and a half years. He is well looked after, and he receives good medical care from the nurses and visiting doctors. He receives visits from a barber and chiropodist to help with his personal care. The gardens are very nice and well-maintained. Entertainers visit, also the activities team are on hand to keep residents stimulated, although my husband would sooner watch his own television in his room.

Reply from Ryan Farrelly, Marketing Assistant at Birchwood Grange Care Home - Avery Healthcare

Thank you for reviewing Birchwood Grange Care Home in Harrow. It is a true pleasure to care for your husband and to have him as part of our loving care community. We are delighted to hear how comfortable he is in our care home and how well he has settled in. Our staff team goes above the standards...  

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Review from J G (Daughter of Resident) published on 15 June 2022 Submitted via Postal Card
Overall Experience

My dad has had very good care since he arrived in December 2017, with his dementia condition and resulting needs always met. The staff are personable and attentive; working very hard to keep residents clean, fed and entertained. The cleaning regime is regular and thorough, but the rooms are looking tired and in need of refreshment. Some furniture also needs replacing (my dad's bed broke today). Otherwise, we are very satisfied.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow and for your lovely comments. I am so pleased that you feel satisfied your dad's care needs are being well met. The team work extremely hard to deliver the person-centred care that you describe. With regards to the...  

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Review from Jason B (Son-in-law of Resident) published on 14 June 2022 Submitted via Postal Card
Overall Experience

The care my mother-in-law receives is excellent. She is very happy here with very friendly staff and residents.

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow. It is a pleasure to care for your mother-in-law as part of our loving care community, giving you and your family the peace of mind you deserve. Best wishes.

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Review from I D (Husband of Resident) published on 14 June 2022 Submitted via Postal Card
Overall Experience

I am pleased with the care my wife is receiving at Birchwood Grange.

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis in order to provide an excellent level of care. We look forward to seeing you on your next visit. Best wishes.

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Review from Christopher P (Son of Resident) published on 14 June 2022 Submitted via Postal Card
Overall Experience

The staff at Birchwood Grange are helpful and very nice towards my mother. She is treated with care, which is reassuring.

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided on a daily basis by our staff team. It is a true pleasure to have your mother living with us. I will be sure to pass your kind words on to the rest of the team. Best wishes.

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Review from Veronica A (Sister of Resident) published on 14 June 2022 Submitted via Postal Card
Overall Experience

I am very pleased with the care he gets from the staff. They are very friendly and caring. He is generally very happy here with so many friends.

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis in order to provide an excellent level of care. It is a true pleasure to have your...  

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Review from M R (Daughter-in-law of Resident) published on 27 April 2022 Submitted via Postal Card
Overall Experience

Good service and staff are very helpful during Covid and everything got back to normal.

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home in Harrow. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. I will be sure to pass your kind words on to the rest of...  

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Review from C P (Daughter-in-law of Resident) published on 8 April 2022 Submitted via Postal Card
Overall Experience

We are pleased with the service and care provided to my father-in-law.

Reply from Ryan Farrelly, Marketing Assistant at Birchwood Grange Care Home - Avery Healthcare

Thank you for reviewing Birchwood Grange Care Home in Harrow. We are pleased to hear how well your father-in-law has settled into our loving care community. Our dedicated staff go above the standards daily to ensure all residents receive an exceptional level of care. We look forward to seeing you on your next visit. Best wishes, Ryan.

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Review from J R (Wife of Resident) published on 8 April 2022 Submitted via Postal Card
Overall Experience

My husband has been here for approximately 4 years and although we still hope he will be able to return home it is the best place he has been in so far. In general, he is cared for well by the staff and gets on very well with some of them. The staff keep me informed of any relevant information regarding him.

Reply from Ryan Farrelly, Marketing Assistant at Birchwood Grange Care Home - Avery Healthcare

Thank you for reviewing Birchwood Grange Care Home in Harrow. We are delighted to hear how satisfied you are with our home and the care that your husband receives. Our dedicated staff go above the standards daily to ensure all residents receive an exceptional level of care. We look forward to seeing you on your next visit. Best wishes.

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Review from S S (Daughter-in-law of Resident) published on 8 April 2022 Submitted via Postal Card
Overall Experience

The home is kept very clean. With mum's progress at each step, the nurses kept me informed and recently mum had a bit of an issue with her health and the nurses dealt with it with a lot of care.

Reply from Ryan Farrelly, Marketing Assistant at Birchwood Grange Care Home - Avery Healthcare

Thank you for reviewing Birchwood Grange Care Home in Harrow. We are pleased to hear how well your mother has settled into our loving care community. Our dedicated staff go above the standards daily to ensure all residents receive an exceptional level of care. We look forward to seeing you on your next visit. Best wishes, Ryan.

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Review from Daniel L (Partner of Resident) published on 2 November 2021 Submitted via Website
Overall Experience

My partner was admitted from hospital to the home to receive palliative care for her dementia. Her condition did improve, for which I am thankful and she would often smile when I visited her. She was well cared for and looked after. I would have liked her to have survived longer, of course, even though the hospital had already told me she was in the end stage of the illness. The nurses were all very kind to her and always treated her with care. The fact that she improved for a few months helped me, although when she did pass away it was obviously sad.

Reply from Linda Simpson, Home Manager at Birchwood Grange Care Home - Avery Healthcare

Thank you so much for your lovely comments. I am so sorry for your loss. I hope you are doing ok. Thank you for trusting us with your partner’s care. The team are so passionate about delivering high-quality palliative care for our resident, so it was a privilege to look after her. I will pass your...  

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Review from A S (Son of Resident) published on 27 July 2021 Submitted via Postal Card
Overall Experience

The management and the care staff were extremely polite and worked with care and dignity. The care staff were very good including the night staff. They provided excellent care and looked after mum very well. The food provided was very good and the service provided by all the care workers was excellent.

Reply from Ryan Farrelly, Marketing Assistant at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home. It is a true pleasure to care for your mother and we are delighted to hear how well she has settled into our loving, care community. Your lovely feedback about our staff is invaluable to us and I will be sure to pass on your kind words to the rest of our team. Best Wishes, Ryan

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Review from A K (Son of Resident) published on 29 June 2021 Submitted via Postal Card
Overall Experience

Wonderful friendly staff who ensure every visit goes smoothly. Visits are in a clean environment.

Reply from Rachel Aran, Marketing Administrator at Birchwood Grange Care Home - Avery Healthcare

Thank you for taking the time to review Birchwood Grange Care Home and for your lovely feedback. Our highly trained staff team do a fantastic job at creating a warm and welcoming environment for all our residents and their loved ones. We are delighted to be able to welcome you back into the home for more regular safe visits now that the government restrictions have eased. Best wishes.

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Review from N K (Husband of Resident) published on 3 March 2021 Submitted via Postal Card
Overall Experience
Apart from the occasional disconnects between wellbeing staff, nursing staff are residents family, no real problem. Towards the end of the stay, impending pandemic rather overshadowed- dealt with sympathy.

In summary - a very professionally run home.

Reply from Ryan Farrelly, Marketing Assistant at Birchwood Grange Care Home - Avery Healthcare

Thank you for reviewing Birchwood Grange Care Home. Your kind words about our home are truly invaluable to us and are delighted to hear that overall you are satisfied with our home. Many Thanks, Ryan.

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Review from P P (Grandson of Resident) published on 14 September 2020 Submitted via Postal Card
Overall Experience

My grandparents both enjoy the food there. Whenever we have asked them, they have always told us how well they are treated and cared for and this has given us great peace of mind. It is clean and very obvious when you see the place that they take great care in creating a fantastic environment. They are also very accommodating when we make any special requests.

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Review from L B (Daughter of Resident) published on 14 September 2020 Submitted via Postal Card
Overall Experience

such a lovely home. A real family feel. Carers really care about my Mum and are always helpful and friendly. she loves it there.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 December 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (31) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 14 Feb 2025

    We went out and about for our promotions of the Open Day which will be held on Saturday, 22nd February. We were warmly welcomed by the discharge team at St....

Upcoming Events

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Awards / Recognitions (20)

Accreditations

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Meet the Team (1)

Kerry Richards
Kerry RichardsJob Title:General ManagerJoined: 2025

I’m Kerry, General Manager at Birchwood Grange Care Home, with nearly 30 years in health and social care. My background includes domiciliary care, residential services, and supported living for people with learning disabilities. I’ve led home care services and most recently worked with a charity where I was proud to oversee CQC Outstanding-rated services.

Honesty, integrity, and respect guide my work and are at the heart of everything I do. I’m passionate about championing the care profession and supporting staff to deliver the best possible care. I’m proud to lead a dedicated team providing high-quality care in a warm, welcoming environment, and I look forward to showing you what makes Birchwood Grange so special.

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